2017 CHEVROLET EXPRESS Owners Manual

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15555951) - 2022 - CRC - 1/27/22
272 OnStar
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQto set
up an account.
.After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor can
cancel or change account information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar or
connected services if the vehicle is disposed
of, sold, transferred, or if the lease ends.
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0267.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.

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OnStar 273
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
TTY system can provide in-vehicle access to
all OnStar services, except Virtual Advisor
and OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended
period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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274 OnStar
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. SeeAdd-On
Electrical Equipment 0171. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings. These updates or changes may also collect
personal information. Such collection is
described in the OnStar privacy statement or
separately disclosed at the time of
installation. These updates or changes may
also cause a system to automatically
communicate with GM servers to collect
information about vehicle system status,
identify whether updates or changes are
available, or deliver updates or changes. An
active OnStar agreement constitutes consent
to these software updates or changes and
agreement that either OnStar or GM may
remotely deliver them to the vehicle.
Privacy
The complete OnStar Privacy Statement may
be found at www.onstar.com (U.S.),
or www.onstar.ca (Canada). We recommend
that you review it. If you have any
questions, call 1-888-4ONSTAR
(1-888-466-7827) or press
Qto speak with
an Advisor. Users of wireless
communications are cautioned that the
privacy of any information sent via wireless
cellular communications cannot be assured.
Third parties may unlawfully intercept or
access transmissions and private
communications without consent.
OnStar - Software Acknowledgements
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit
https://opensource.lge.com. In addition to
the source code, all referred license terms,
warranty disclaimers, and copyright notices
are available for download. This offer is valid
for a period of three years after our last
shipment of this product. This offer is valid
to anyone in receipt of this information.
*Provided through LG Electronics Inc., who is
solely responsible for provisions of related
OSS compliance.

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Connected Services 275
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Connected Services
Navigation
Navigation requires a specific OnStar or
connected service plan.
Press
Qto receive Turn-by-Turn directions
or have them sent to the vehicle’s
navigation screen, if equipped. Select
Turn-by-Turn Directions from the Services
tab of the OnStar app to call an Advisor or
select a recent or favorite destination. Touch
the navigation icons to select home, address,
or place. A destination transfer from OnStar
will show the detail view of the destination
when it is transferred from OnStar to the
Navigation application. See www.onstar.com
for a coverage map. Services vary by model.
Map coverage is available in the United
States and Canada.
Turn-by-Turn Navigation
1. PressQto connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command button,
if equipped, may vary by vehicle and region.
For some vehicles, press
=to open the
OnStar app on the infotainment display.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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276 Connected Services
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myChevrolet mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myChevrolet mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyChevrolet Mobile App (If Available)
Download the myChevrolet mobile app to
compatible Apple and Android smartphones.
Chevrolet users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped
with the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Chevrolet on social media.
Features are subject to change. For
myChevrolet mobile app information and
compatibility, see my.chevrolet.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Connected Services 277
Remote Services
Contact an OnStar Advisor to unlock the
doors or sound the horn and flash the
lamps.
Marketplace
OnStar Advisors can provide offers from
restaurants and retailers on your route, help
locate hotels, or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the vehicle's
key systems, OnStar Advanced Diagnostics,
if equipped, provides a way to keep up on
maintenance. Capabilities vary by model.
See www.onstar.com for details and system
limitations. Features are subject to change.
For updates on feature capabilities, see
my.chevrolet.com. Message and data rates
may apply.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15555951) - 2022 - CRC - 1/27/22
278 Index
IndexA
Accessories and Modifications . . . . . . . . . . . . 173
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Add-On Electrical Equipment . . . . . . . . . . . . . . 171
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Additional Maintenance and Care . . . . . . . . 249
Agreements Trademarks and License . . . . . . . . . . . . . . . . 112
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . .182
Air Conditioning . . . . . . . . . . . . . . . . . . . . . 114, 116
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
How Does an Airbag Restrain? . . . . . . . . . . 41
What Makes an Airbag Inflate? . . . . . . . . . 41
What Will You See after an Airbag
Inflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
When Should an Airbag Inflate? . . . . . . . . 40
Where Are the Airbags? . . . . . . . . . . . . . . . . 39
Airbags Adding Equipment to the Vehicle . . . . . . . 45
Light On-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
On-Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
On-Off Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . 75
Servicing Airbag-Equipped Vehicles . . . . . . 45
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Alarm
Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . . 15
Alert Side Blind Zone (SBZA) . . . . . . . . . . . . . . . . . 150
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 204
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Antenna Fixed Mast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Multi-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Antilock Brake System (ABS) . . . . . . . . . . . . . . 141 Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Assistance Program, Roadside . . . . . . . . . . . . 262
Audio Theft-Deterrent Feature . . . . . . . . . . . . . . . . . 98
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Headlamp System . . . . . . . . . . . . . . . . . . . . . . 92
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Transmission Fluid . . . . . . . . . . . . . . . . . . . . . . 181
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . 139
Shift Lock Control Function Check . . . . . . 193
Auxiliary Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

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Index 279
Avoiding Untrusted Media Devices . . . . . . . 103
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
B
BatteryExterior Lighting Battery Saver . . . . . . . . . 96
Load Management . . . . . . . . . . . . . . . . . . . . . . 95
Power Protection . . . . . . . . . . . . . . . . . . . . . . . 96
Battery - North America . . . . . . . . . . . . . 191, 230
Blade Replacement, Wiper . . . . . . . . . . . . . . . 194
Bluetooth Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Brake System Warning Light . . . . . . . . . . . . . . . . . . 78
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . 129
Bulb Replacement Center High-Mounted Stoplamp(CHMSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Front Turn Signal, Sidemarker, and Parking Lamps . . . . . . . . . . . . . . . . . . . . . . . 195
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . 195
Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . 194 Bulb Replacement (cont'd)
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
License Plate Lamps . . . . . . . . . . . . . . . . . . . 197
Taillamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . . 217
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
California Perchlorate Materials Requirements . . . . 173
California Proposition 65 Warning . . . . . . . . . . . . . . . . . . . . . . . .191, 230,
Back Cover
Camera Rear Vision (RVC) . . . . . . . . . . . . . . . . . . . . . . 147
Canadian Vehicle Owners . . . . . . . . . . . . . . . . . . . 1
Capacities and Specifications . . . . . . . . . . . . . 255
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . . . . . . . . . . 136
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . 125
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Cargo Door Relocking . . . . . . . . . . . . . . . . . . . . . . 12
Caution, Danger, and Warning . . . . . . . . . . . . . .2
Center High-Mounted Stoplamp (CHMSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Charging System Light . . . . . . . . . . . . . . . . . . . . .77 Check
Engine Light (Malfunction Indicator) . . . . 77
Ignition Transmission Lock . . . . . . . . . . . . . 193
Child Restraints Infants and Young Children . . . . . . . . . . . . . 47
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Securing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59, 61
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Cigarette Lighter . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Climate Control Systems . . . . . . . . . . . . . . . . . . 114
Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . . 114
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Rear Heating System . . . . . . . . . . . . . . . . . . . 116
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Cluster, Instrument . . . . . . . . . . . . . . . . . . . . . . . .72
Collision Damage Repair . . . . . . . . . . . . . . . . . 264
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 275