2017 CHEVROLET EXPRESS CARGO VAN phone

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Infotainment System 157
Transferring Audio to theBluetooth System from a CellPhone
During a call with the audio on the
cell phone, pressb/g.Theaudio
transfers to the vehicle. If the audiodoes not transfer to the vehicle, usethe audio transfer feature on the cellphone. See your cell phonemanufacturer's user guide for moreinformation.
Voice Pass-Thru
Voice pass-thru allows access to thevoice recognition commands on thecell phone. See your cell phonemanufacturer's user guide to see ifthe cell phone supports this feature.
To a c c e s s c o n t a c t s s t o r e d i n t h e c e l lphone:
1. Press and holdb/gfor
two seconds.
2. Say“Bluetooth.”This commandcan be skipped.
3. Say“Vo i c e .”The systemresponds“OK, accessing.”
The cell phone's normal promptmessages will go through their cycleaccording to the phone's operatinginstructions.
Dual Tone Multi-Frequency
(DTMF) Tones
The Bluetooth system can sendnumbers and the numbers stored asname tags during a call. You canuse this feature when calling amenu-driven phone system.Account numbers can also bestored for use.
Sending a Number or Name TagDuring a Call
1. Pressb/g.Thesystem
responds“Ready,”followed byatone.
2. Say“Dial.”
3. Say the number or name tagto send.
Clearing the System
Unless information is deleted out ofthe in-vehicle Bluetooth system, itwill be retained indefinitely. Thisincludes all saved name tags in the
phone book and phone pairinginformation. For information on howto delete this information, see theprevious section“Deleting a PairedPhone”and the previous sectionson deleting name tags.
Other Information
The Bluetooth®word mark andlogos are owned by the Bluetooth®
SIG, Inc. and any use of such marksby General Motors is under license.Other trademarks and trade namesare those of their respective owners.
SeeRadio FrequencyStatement0322.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/6/16
Driving and Operating 165
Driving Information
Distracted Driving
Distraction comes in many formsand can take your focus from thetask of driving. Exercise goodjudgment and do not let otheractivities divert your attention awayfrom the road. Many localgovernments have enacted lawsregarding driver distraction. Becomefamiliar with the local laws inyour area.
To a v o i d d i s t r a c t e d d r i v i n g , k e e pyour eyes on the road, keep yourhands on the steering wheel, andfocus your attention on driving.
.Do not use a phone indemanding driving situations.Use a hands-free method toplace or receive necessaryphone calls.
.Watch the road. Do not read,take notes, or look upinformation on phones or otherelectronic devices.
.Designate a front seatpassenger to handle potentialdistractions.
.Become familiar with vehiclefeatures before driving, such asprogramming favorite radiostations and adjusting climatecontrol and seat settings.Program all trip information intoany navigation device prior todriving.
.Wait until the vehicle is parkedto retrieve items that have fallento the floor.
.Stop or park the vehicle to tendto children.
.Keep pets in an appropriatecarrier or restraint.
.Avoid stressful conversationswhile driving, whether with apassenger or on a cell phone.
{Warning
Ta k i n g y o u r e y e s o f f t h e r o a d t o o
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section formore information on using thatsystem and the navigation system,if equipped, including pairing andusing a cell phone.
Defensive Driving
Defensive driving means“alwaysexpect the unexpected.”The firststep in driving defensively is to wearthe safety belt. SeeSafetyBelts046.
.Assume that other road users(pedestrians, bicyclists, andother drivers) are going to becareless and make mistakes.Anticipate what they might doand be ready.
.Allow enough following distancebetween you and the driver infront of you.
.Focus on the task of driving.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/6/16
200 Driving and Operating
alternative fuels website. Seewww.afdc.energy.gov/afdc/locator/stations.
E85 or FlexFuel should meet ASTMSpecification D 5798 or CAN/CGSB–3.512 in Canada. Do not usethe fuel if the ethanol content isgreater than 85%. Fuel mixtures thatdo not meet ASTM or CGSBspecifications can affect driveabilityand could cause the malfunctionindicator lamp to come on.
After refueling, the vehiclecalculates the composition of thefuel. It is not recommended torepeatedly switch between fuels.If fuels are switched frequently, addas much fuel as possible and do notadd less than 11 L (3 gal) whenrefueling. Drive at least 11 km (7 mi)immediately after refueling to allowthe vehicle to adapt to the change inethanol concentration.
Because E85 or FlexFuel has lessenergy per liter (gallon) thangasoline, the vehicle will need to berefilled more often. SeeFilling theTa n k0200.
Caution
Some additives are not
compatible with E85 or FlexFuel
and can harm the vehicle's fuel
system. Do not add anything to
E85 or FlexFuel. Damage caused
by additives would not be covered
by the vehicle warranty.
Caution
Do not use fuel containing
methanol. It can corrode metal
parts in the fuel system and also
damage plastic and rubber parts.
That damage would not be
covered under the vehicle
warranty.
Filling the Tank
{Warning
Fuel vapors and fuel fires burn
violently and can cause injury or
death.
.To h e l p a v o i d i n j u r i e s t o y o uand others, read and followall the instructions on thefuel pump island.
.Turn off the engine whenrefueling.
.Keep sparks, flames, andsmoking materials awayfrom fuel.
.Do not leave the fuel pumpunattended.
.Do not use a cell phonewhile refueling.
.Do not re-enter the vehiclewhile pumping fuel.
.Keep children away fromthe fuel pump and never letchildren pump fuel.
(Continued)

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/6/16
202 Driving and Operating
Caution (Continued)
indicator lamp to light, and could
damage the fuel tank and
emissions system. See
Malfunction Indicator Lamp
(Check Engine Light)0102.
Filling a Portable Fuel
Container
{Warning
Filling a portable fuel container
while it is in the vehicle can cause
fuel vapors that can ignite either
by static electricity or other
means. You or others could be
badly burned and the vehicle
could be damaged. Always:
.Use approved fuelcontainers.
.Remove the container fromthe vehicle, trunk, or pickupbed before filling.
(Continued)
Warning (Continued)
.Place the container on theground.
.Place the nozzle inside thefill opening of the containerbefore dispensing fuel, andkeep it in contact with the fillopening until filling iscomplete.
.Fill the container no morethan 95% full to allow forexpansion.
.Do not smoke, lightmatches, or use lighterswhile pumping fuel.
.Avoid using cell phones orother electronic devices.
Trailer Towing
General Towing
Information
Only use towing equipment that hasbeen designed for the vehicle.Contact your dealer or traileringdealer for assistance with preparingthe vehicle for towing a trailer. Readthe entire section before towing atrailer.
For towing a disabled vehicle, seeTo w i n g t h e V e h i c l e0286.Fortowing the vehicle behind anothervehicle such as a motor home, seeRecreational Vehicle Towing0286.
Driving Characteristics
and Towing Tips
Driving with a Trailer
When towing a trailer:
.Become familiar with the stateand local laws that apply totrailer towing.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Customer Information 313
resolved by your dealership withoutfurther help, in the U.S., call theChevrolet Customer AssistanceCenter at 1-800-222-1020. InCanada, call General Motors ofCanada Customer Care Centre at1-800-263-3777 (English),or 1-800-263-7854 (French).
We encourage you to call thetoll-free number in order to give yourinquiry prompt attention. Have thefollowing information available togive the Customer Assistancerepresentative:
.Vehicle IdentificationNumber (VIN). This is availablefrom the vehicle registration ortitle, or the plate at the top left ofthe instrument panel and visiblethrough the windshield.
.Dealership name and location.
.Vehicle delivery date andpresent mileage.
When contacting Chevrolet,remember that your concern willlikely be resolved at a dealer'sfacility. That is why we suggestfollowing Step One first.
STEP THREE—U.S. Owners :Both General Motors and yourdealer are committed to makingsure you are completely satisfiedwith your new vehicle. However,if you continue to remain unsatisfiedafter following the procedureoutlined in Steps One and Two, youcan file with the Better BusinessBureau (BBB) Auto Line®Programto enforce your rights.
The BBB Auto Line Program is anout-of-court program administeredby the Council of Better BusinessBureaus to settle automotivedisputes regarding vehicle repairs orthe interpretation of the New VehicleLimited Warranty. Although you maybe required to resort to this informaldispute resolution program prior tofiling a court action, use of theprogram is free of charge and yourcase will generally be heard within40 days. If you do not agree with thedecision given in your case, youmay reject it and proceed with anyother venue for relief availableto you.
Yo u m a y c o n t a c t t h e B B B A u t o L i n eProgram using the toll-freetelephone number or write them atthe following address:
BBB Auto Line ProgramCouncil of Better Business Bureaus,Inc.3033 Wilson BoulevardSuite 600Arlington, VA 22201
Te l e p h o n e : 1 - 8 0 0 - 9 5 5 - 5 1 0 0http://www.bbb.org/council/programs-services/dispute-handling-and-resolution/bbb-auto-line
This program is available in all50 states and the District ofColumbia. Eligibility is limited byvehicle age, mileage, and otherfactors. General Motors reservesthe right to change eligibilitylimitations and/or discontinue itsparticipation in this program.
STEP THREE—CanadianOwners :In the event that you donot feel your concerns have beenaddressed after following theprocedure outlined in Steps Oneand Two, General Motors of Canada

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Customer Information 315
Te l e p h o n e d e v i c e s ( T T Y s ) )Roadside Assistance:1-800-268-6800
Overseas
Please contact the local GeneralMotors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To a s s i s t c u s t o m e r s w h o a r e d e a f ,hard of hearing, or speech-impairedand who use Text Telephones(TTYs), Chevrolet has TTYequipment available at its CustomerAssistance Center. Any TTY user inthe U.S. can communicate withChevrolet by dialing:1-800-833-2438. TTY users inCanada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online ownerexperience allows interaction withChevrolet and keeps importantvehicle-specific information in oneplace.
Membership Benefits
E:Download owner manuals andview vehicle-specific how-to videos.
G:View maintenance schedules,alerts, and OnStar VehicleDiagnostic Information. Scheduleservice appointments.
I:View and print dealer-recordedservice records and self-recordedservice records.
D:Select a preferred dealer andview locations, maps, phonenumbers, and hours.
r:Track your vehicle’swarrantyinformation.
J:View active recalls by VehicleIdentification Number (VIN). SeeVehicle Identification Number(VIN)0308.
H:View GM Card, SiriusXMSatellite radio (if equipped), andOnStar account information (ifequipped).
F:Chat with online helprepresentatives.
See my.chevrolet.com to registeryour vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
.Chat live with online helprepresentatives.
.Locate owner resources such aslease-end, financing, andwarranty information.
.Retrieve your favorite articles,quizzes, tips, and multimediagalleries organized into theFeatured Articles and Auto CareSections.
.Download owner manuals.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
316 Customer Information
.Find theChevrolet-recommendedmaintenance services.
GM Mobility
Reimbursement Program
This program is available toqualified applicants for costreimbursement of eligibleaftermarket adaptive equipmentrequired for the vehicle, such ashand controls or a wheelchair/scooter lift for the vehicle.
For more information on the limitedoffer, visit www.gmmobility.com orcall the GM Mobility AssistanceCenter at 1-800-323-9935. TextTe l e p h o n e ( T T Y ) u s e r s , c a l l1-800-833-9935.
General Motors of Canada also hasaMobilityProgram.Visitwww.gm.caor call 1-800-GM-DRIVE (463-7483)for details. TTY users call1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call1-800-243-8872. (Text Telephone(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,call 1-800-268-6800.
Service is available 24 hours a day,365 days a year.
Calling for Assistance
When calling Roadside Assistance,have the following informationready:
.Yo u r n a m e , h o m e a d d r e s s , a n dhome telephone number.
.Te l e p h o n e n u m b e r o f y o u rlocation.
.Location of the vehicle.
.Model, year, color, and licenseplate number of the vehicle.
.Odometer reading, VehicleIdentification Number (VIN), anddelivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided for theduration of the vehicle’spowertrainwarranty.
In the U.S., anyone driving thevehicle is covered. In Canada, aperson driving the vehicle withoutpermission from the owner is notcovered.
Roadside Assistance is not a part ofthe New Vehicle Limited Warranty.General Motors North America andChevrolet reserve the right to makeany changes or discontinue theRoadside Assistance program atany time without notification.
General Motors North America andChevrolet reserve the right to limitservices or payment to an owner ordriver if they decide the claims aremade too often, or the same type ofclaim is made many times.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
320 Customer Information
Aftermarket collision parts are alsoavailable. These are made bycompanies other than GM and maynot have been tested for the vehicle.As a result, these parts may fitpoorly, exhibit premature durability/corrosion problems, and may notperform properly in subsequentcollisions. Aftermarket parts are notcovered by the GM New VehicleLimited Warranty, and any vehiclefailure related to such parts is notcovered by that warranty.
Repair Facility
GM also recommends that youchoose a collision repair facility thatmeets your needs before you everneed collision repairs. Your dealermay have a collision repair centerwith GM-trained technicians andstate-of-the-art equipment, or beable to recommend a collision repaircenter that has GM-trainedtechnicians and comparableequipment.
Insuring the Vehicle
Protect your investment in the GMvehicle with comprehensive andcollision insurance coverage. Thereare significant differences in thequality of coverage afforded byvarious insurance policy terms.Many insurance policies providereduced protection to the GMvehicle by limiting compensation fordamage repairs through the use ofaftermarket collision parts. Someinsurance companies will notspecify aftermarket collision parts.When purchasing insurance, werecommend that you ensure that thevehicle will be repaired with GMoriginal equipment collision parts.If such insurance coverage is notavailable from your currentinsurance carrier, consider switchingto another insurance carrier.
If the vehicle is leased, the leasingcompany may require you to haveinsurance that ensures repairs withGenuine GM Original EquipmentManufacturer (OEM) parts orGenuine Manufacturer replacement
parts. Read the lease carefully, asyou may be charged at the end ofthe lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, callemergency services for help. Do notleave the scene of a crash until allmatters have been taken care of.Move the vehicle only if its positionputs you in danger, or you areinstructed to move it by a policeofficer.
Give only the necessary informationto police and other parties involvedin the crash.
For emergency towing seeRoadside AssistanceProgram0316.
Gather the following information:
.Driver name, address, andtelephone number.
.Driver license number.
.Owner name, address, andtelephone number.
.Vehicle license plate number.