2017 CADILLAC XT5 Warranty Guide

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Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
IMPORTANT:This booklet contains important information about your vehicle's warranty coverage. It also
explains owner assistance information and Cadillac’ s participation in an Alternative Dispute Resolution
Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure
to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Phone Number:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
© 2016 Cadillac Motor Car Division, General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL
MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors.
Part No. 23194215 C Third Printing

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
2017 Cadillac Limited Warranty andOwner Assistance Information
Important Message to
Owners... . . . . . . . . . . . . . . . . . . . . . . . 1
Cadillac’s Commitment . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
Cadillac Participation in an Alternative Dispute Resolution
Program . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Service– United States,
Canada and Mexico . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . .3
What Is Covered . . . . . . . . . . . . . . . . 3
What Is Not Covered . . . . . . . . . . . . 7
CT6 Hybrid Warranty . . . . . . . . . . . 11
What Is Covered . . . . . . . . . . . . . . . 11
Cadillac CT6 Hybrid Coverage . . . . . . . . . . . . . . . . . . . . 12
What Is Not Covered . . . . . . . . . . 12 Things to Know About the New
Vehicle Limited Warranty . . . . 13
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . 13
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 13
Tire Service . . . . . . . . . . . . . . . . . . . . 13
Aftermarket Engine Performance Enhancement
Products and Modifications . . . 13
After-Manufacture “Rustproofing” . . . . . . . . . . . . . . . . 14
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 14
Vehicle Operation and Care . . . 14
Maintenance and Warranty Service Records . . . . . . . . . . . . . . 14
Chemical Paint Spotting . . . . . . . 14
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 15
Warranty Service —Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 15
Permanent Relocation . . . . . . . . . 15
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 15 Recreation Vehicle and Special
Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 16
Pre-Delivery Service . . . . . . . . . . . 16
Production Changes . . . . . . . . . . . 16
Noise Emissions Warranty for Light Duty Trucks Over
10,000 Lbs Gross Vehicle
Weight
Rating (GVWR) Only . . . . . . . . . . 17
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 18
What Is Covered . . . . . . . . . . . . . . . 18
How to Determine the Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 18
Federal Emission Control System Warranty . . . . . . . . . . . . . 18
California Emission Control System Warranty . . . . . . . . . . . . . 19
Emission Warranty Parts List . . .22
Replacement Parts . . . . . . . . . . . . 25
Maintenance and Repairs . . . . . . 26
Claims Procedure . . . . . . . . . . . . . . 26

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
2017 Cadillac Limited Warranty andOwner Assistance Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . 28
State Warranty Enforcement Laws . . . . . . . . . . . 30
Warranty Information for California Only . . . . . . . . . . . . . . . 31
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 32
Customer Assistance Offices . . .33
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 34
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 35
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 36

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
Important Message to Owners... 1
Cadillac’s Commitment
Cadillac is committed to ensuring
satisfaction with your new vehicle.
Your dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
The dealer is best equipped to
provide all your vehicle's service
needs. Should you ever encounter a
problem that is not resolved during
or after the limited warranty period,
talk to a member of dealer
management. Under certain
circumstances, Cadillac and/or
Cadilac dealers may provide
assistance after the limited warranty
period has expired when the
problem results from a defect in
material or workmanship. These instances will be reviewed on a
case-by-case basis. If the issue has
not been resolved to your
satisfaction, follow the
Customer
Satisfaction Procedure 028.
We thank you for choosing Cadillac.
Cadillac Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure 028 for information on
the voluntary, non-binding
Alternative Dispute Resolution
Program in which Cadillac
participates.
Warranty Service– United
States, Canada and Mexico
The selling dealer has invested in
the proper tools, training, and parts
inventory to ensure that any
necessary warranty repairs can be made to your Cadillac vehicle.
Cadillac requests that the vehicle be
returned to the selling dealer for all
warranty repairs. If a situation or
event occurs where you are
significantly inconvenienced, an
authorized Cadillac dealer can make
the warranty repairs. However, in
the event the dealer is not able to
perform the repair due to the special
tool and training requirements,
contact the
Customer Assistance
Offices 033. If you are unable to
return to the selling dealer, contact a
Cadillac dealer in the United States,
Canada, or Mexico for warranty
service.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
2 Warranty Coverage at a Glance
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes
Tires)
.Coverage is for the first 4 years
or 50,000 miles, whichever
comes first.
Powertrain
. Coverage is for the first 6 years
or 70,000 miles, whichever
comes first.
Sheet Metal
. Corrosion coverage is for the
first 4 years or 50,000 miles,
whichever comes first.
. Rust-through coverage is for the
first 6 years, unlimited mileage.
Emission Control System
Warranty
For light duty trucks, see “How to
Determine the Applicable Emissions
Control System Warranty” under
Emission Control Systems Warranty
0 18 for more information. Federal
.
Gasoline Engines
‐Defects and performance for
cars and light duty truck
emission control systems are
covered for the first 2 years or
24,000 miles, whichever
comes first. From the first
2 years or 24,000 miles to
4 years or 50,000 miles
defects in material or
workmanship continue to be
covered under the New
Vehicle Limited Warranty
Bumper-to-Bumper coverage
explained previously. Specified
major components are
covered for the first 8 years or
80,000 miles, whichever
comes first.
California
. Gasoline Engines
‐Defects and performance for
cars and trucks with light duty
or medium duty emission
control systems are covered for the first 3 years or
50,000 miles, whichever
comes first.
‐ Specified components for cars
or light duty trucks equipped
with light duty or medium duty
truck emission control systems
are covered for the first
7 years or 70,000 miles,
whichever comes first.
Important: Some California
emission vehicles may have special
coverages longer than those listed
here. See “California Emission
Control System Warranty” under
Emission Control Systems
Warranty 018.
Noise Emissions
. Coverage is for applicable
vehicles weighing over
10,000 lbs based on the Gross
Vehicle Weight Rating (GVWR)
only, for the entire life of the
vehicle.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
New Vehicle Limited Warranty 3
GM will provide for repairs to the
vehicle during the warranty period in
accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided
to the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect, not slight
noise, vibrations, or other normal
characteristics of the vehicle due to
materials or workmanship occurring
during the warranty period. Needed
repairs will be performed using new,
remanufactured, or refurbished
parts.
No Charge
Warranty repairs, including towing,
parts, and labor, will be made at no
charge.Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Cadillac dealer facility
within the warranty period and
request the needed repairs.
Reasonable time must be allowed
for the dealer to perform necessary
repairs.
Warranty Period
The warranty period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
4 years or 50,000 miles, whichever
comes first, except for other
coverages listed here under
“What
Is Covered” and those items listed
under “What Is Not Covered” later in
this section.
Powertrain Coverage
The powertrain is covered for
6 years or 70,000 miles, whichever
comes first, except for other
coverages listed here under “WhatIs Covered”
and those items listed
under “What Is Not Covered” later in
this section.
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to the
engine (e.g., Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger, and
supercharger. Timing belts, and
other associated components
required in the timing belt service
replacement procedure are covered
until the first scheduled
maintenance interval.
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with the