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Voice Recognition 83
A voice recognition system
prompt can be interrupted while
it is playing by pressing
g
again.
For example, if the prompt
seems to be taking too long to
finish, press
gagain and the
beep should happen
right away.
There are two voice prompt modes
supported:
. Long verbal prompts: The longer
prompts provide more
information regarding the
supported actions.
. Short prompts: The short
prompts provide simple
instructions about what can be
stated.
If a command is not spoken, the
voice recognition system says a
help prompt.
Prompts and Screen Displays
If equipped, while a voice
recognition session is active, there
will be corresponding buttons on
screens displayed. Manual interaction in the voice recognition
session is permitted. Interaction
during a voice session may be
completed entirely using voice
commands, or some selections may
expedite a session. If a selection is
made using a manual control, the
dialog will progress in the same way
as if the selection was made
through a voice command. Once the
system is able to complete the task,
or the session is terminated, the
voice recognition dialog stops.
An example of this type of manual
intervention is touching on an entry
of a displayed number list instead of
speaking the number associated
with the entry desired.
Canceling Voice Recognition
If equipped, to cancel the voice
recognition session:
.
Touch the Home screen button.
Touching this button will
terminate the voice recognition
session. .
Touch or say “Cancel”or“Exit”
to terminate the voice
recognition session and display
the screen from which voice
recognition was initiated.
. Press
con the steering wheel
controls to terminate the voice
session and display the screen
from which voice recognition
was initiated.
Most languages do not support
natural language commands in
sentence form. For those
languages, use direct commands
like the examples shown on the
display.
Helpful Hints for Speaking
Commands
If equipped, voice recognition can
understand commands that are
either naturally stated in sentence
form or direct commands that state
the application and the task.
For best results:
. Listen for the prompt and wait
for the beep before saying a
command or reply.
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84 Voice Recognition
.Say “Help” or look at the screen
display for example commands.
. Voice recognition system prompt
can be interrupted while it is
playing by pressing
gagain.
For example, if the prompt
seems to be taking too long to
finish, to speak the command
without waiting for the prompt to
complete, press
gagain and
wait for the beep.
. Speak the command naturally,
not too fast, not too slow. Use
direct commands without a lot of
extra words.
. Usually Phone and Audio
commands can be spoken in a
single command.
For example, “Call Dave Smith
at work,” “Play” followed by the
artist or song name, or “Tune”
followed by the radio station
number.
. Navigation destinations are too
complex for a single command.
First, state a command that
explains the type of destination needed, such as I want
directions to an
“Address,”
“Navigate to an intersection,” “I
need to find a Place of Interest
or POI,” or“Directions to a
Contact.” The system responds
with requesting more details.
After saying “Place of Interest,”
only major chains are available
by name. Chains are businesses
with at least 20 locations. For
other POIs, say the name of a
category like “Restaurants,”
“Shopping Malls,” or“Hospitals.”
Some languages support complete
destination requests in a single
command. If your language
supports it, try stating a One Shot
command such as, “Navigate to
Address one two three Main Street,
Lansing Michigan.” Another
example of a One-Shot Destination
Entry command is, “Navigate to
Place of Interest –Hotels.” If these
commands do not work, try saying
“Navigate to Place of Interest” or
“Navigate to Address” and the
system will come back and ask for
details of your destination. Most languages do not support
natural language commands in
sentence form. For those
languages, use direct commands
like the examples shown on the
display.
There is no need to memorize
specific command words. Direct
commands might be more clearly
understood by the system. An
example of a direct command would
be
“Call 555-1212.” Examples of
these direct commands are
displayed on most of the screens
while a voice session is active.
If “Phone” or“Phone Commands,” is
stated, the system understands that
a phone call is requested and will
respond with questions until enough
details are gathered.
If the phone number has been
saved with a name and a place, the
direct command should include
both, for example “Call Dave Smith
at work.”
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Voice Recognition 85
Using Voice Recognition for
List Options
If equipped, when a list is displayed,
a voice prompt will ask to confirm or
select an option from that list.
A selection can be made by
manually selecting the item, or by
speaking the line number for the
item to select.
When a screen contains a list, there
may be options that are available
but not displayed. The list on a
voice recognition screen functions
the same as a list on other screens.
Scrolling or flinging can be used to
help display other entries from
the list.
Manually scrolling or paging the list
on a screen during a voice
recognition session suspends the
current voice recognition event and
plays the prompt“Make your
selection from the list using the
manual controls, touch the Back
screen button to try again.”
If manual selection takes more than
15 seconds, the session terminates
and prompts that it has timed out. The screen returns back to the
screen where voice recognition was
initiated.
The Back Command
Say
“Back” or touch
0to go to
the previous screen.
If in voice recognition, and “Back”is
stated all the way through to the
initial screen, then “Back”is stated
one more time, the voice recognition
session will cancel.
Help
Say “Help” on any voice recognition
screen and the help prompt for the
screen is played. Additionally, a
pop-up displays a text version of the
help prompt. Depending on how
voice recognition was initiated, the
Help pop-up will either display on
the instrument cluster or the
infotainment touchscreen. Touch the
Dismiss button to make the pop-up
go away. Pressing
gwhile the help prompt is
playing will terminate the prompt
and a beep will be heard. Doing this
will stop the help prompt so that a
voice command can be used.
Voice Recognition for the
Radio
If equipped, all audio screens have
a voice recognition button (
g) to
launch audio voice recognition.
If the voice button is touched in a
radio screen, the voice commands
for radio and media features are
available.
“Switch to AM” :Switch bands to
AM and tune to the last AM radio
station.
“Switch to FM” :Switch bands to
FM and tune to the last FM radio
station.
“Tune to
Tune to the radio station whose
frequency is identified in the
command (like “nine fifty”).
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86 Voice Recognition
“Tune to
Tune to the radio station whose
frequency is identified in the
command (like “one o one
point one”).
Voice Recognition for
Navigation
If equipped, some examples of
available navigation commands:
“Navigation” :Begin a dialog to
enter specific destination
information.
“Navigation Commands” :Begin a
dialog to enter specific destination
information.
“Destination Address” :Begin a
dialog to enter a specific destination
address, which includes the entire
address consisting of the house
number, street name, and city and
state.
“Destination Intersection” :Begin
a dialog to enter a specific
destination intersection. “Destination Place of Interest”
:
Begin a dialog to enter a destination
Place of Interest category or major
brand name (if equipped).
Not all brand names of businesses
are available for voice entry. Most
major chains, such as chains with
more than 20 locations, should be
available to search for by name, but
the name must be precisely spoken.
Nicknames or short names for the
businesses will not likely be found.
Lesser known businesses might
have to be located by category,
such as fast food, hotels, or banks.
“Destination Contact” :Begin a
dialog to enter a specific destination
contact name.
“Cancel Route” :End route
guidance.
If your language supports it, try
stating a One Shot command to
enter a destination, such as
“Navigate to address one two three
Main Street, Lansing Michigan.”
Another example of a One-Shot
Destination Entry command is
“Navigate to Place of Interest –
Hotels.” If these commands do not work, try saying
“Navigate to Place
of Interest” or“Navigate to Address”
and the system will come back and
ask for details of your destination.
Voice Recognition for the
Phone
If equipped, some examples of
available phone commands:
“Call
call to an entered contact. The
command may include location if
the contact has location numbers
stored.
“Call
“At Work,” “On Mobile,” or“On
Other” :Initiate a call to an entered
contact and location at home, at
work, on mobile device, or on
another phone.
“Call
call to a standard phone number
seven or 10 digits in length, and
also 112.
“Pair Phone” :Begin the Bluetooth
pairing process. Follow instructions
on the radio display.
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Bluetooth (Infotainment
Controls)
For information about how to
navigate the menu system using the
infotainment controls, see
Introduction02.
Pairing
A Bluetooth-enabled cell phone
must be paired to the Bluetooth
system and then connected to the
vehicle before it can be used. See
the cell phone manufacturer's user
guide for Bluetooth functions before
pairing the cell phone.
Pairing Information
.
A Bluetooth phone with music
capability can be paired to the
vehicle as a phone and a music
player at the same time.
. Up to 10 devices can be paired
to the Bluetooth system.
. The pairing process is disabled
when the vehicle is moving. .
Pairing only needs to be
completed once, unless the
pairing information on the cell
phone changes or the cell phone
is deleted from the system.
. If multiple paired cell phones are
within range of the system, the
system connects to the paired
cell phone in the order that they
were last used in the system. To
link to a different paired phone,
see “Linking to a Different
Phone” later in this section.
Pairing a Phone 1. Touch the PHONE screen button.
2. Select PHONES and select Pair Device.
3. A four-digit Personal Identification Number (PIN)
appears on the display. The
PIN, if required, may be used
in Step 5.
4. Start the pairing process on the cell phone to be paired to the
vehicle. See the cell phone
manufacturer's user guide for
information on this process. 5. Locate
“Cadillac CUE” on the
display. Follow the instructions
provided in Step 3 on the cell
phone to enter the PIN or
confirm the six-digit code
shown on the display. After the
PIN is successfully entered or
the code is confirmed, the
system responds with “
paired” when the pairing
process is complete.
6. If “Cadillac CUE” does not
appear, turn the phone off or
remove the phone battery and
retry.
7. If the phone prompts to accept connection or allow phone
book download, select Always
Accept and Allow. The phone
book may not be available if
not accepted.
8. Repeat Steps 1−7 to pair additional phones.
Listing All Paired and Connected
Phones 1. Touch the PHONE screen button.
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2. Select PHONES.
Disconnecting a Connected Phone 1. Touch the PHONE screen button.
2. Select PHONES.
3. Touch the
znext to the phone
to disconnect.
Deleting a Paired Phone
Only disconnected phones can be
deleted. 1. Touch the PHONE screen button.
2. Select PHONES.
3. Touch the
Mnext to the phone
to delete and follow the on
screen prompts.
Linking to a Different Phone
To link to a different phone, the new
phone must be in the vehicle and
paired to the Bluetooth system. 1. Touch the PHONE screen button.
2. Select PHONES. 3. Select the new phone to link to
from the not connected
device list.
Switching to Handset or
Handsfree Mode
To switch between handset or
handsfree mode, touch the PHONE
icon on the Home Page to display
“Call View.”
.While the active call is
hands-free, touch the Handset
screen button to switch to the
handset mode. The screen
button changes to Handsfree
once the Bluetooth device
confirms it is operating as
handset.
. While the active call is on the
handset, touch the Handsfree
screen button to switch to the
hands-free mode. The screen
button changes to Handset once
the Bluetooth device confirms it
is operating as hands-free.
Making a Call Using Contacts
and Recent Calls
Calls can be made through the
Bluetooth system using personal
cell phone contact information for all
phones that support the Phone
Book feature. Become familiar with
the phone settings and operation.
Verify the cell phone supports this
feature.
When supported, the Contacts and
Recent Calls menus are
automatically available.
The Contacts menu accesses the
phone book stored in the cell phone.
The Recent Calls menu accesses
the recent call list(s) from your cell
phone.
To make a call using the
Contacts menu:
1. Touch the PHONE screen button.
2. Select CONTACTS.
3. Select the name to call.
4. Select the desired contact number to call.
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To make a call using the Recent
Calls menu:1. Touch the PHONE screen button.
2. Select RECENT.
3. Select the name or number to call.
4. If necessary, select between Missed, Recent, and Sent calls
by selecting the View button in
the top right corner of the list.
Making a Call Using the
Keypad
To make a call by dialing the
numbers:
1. Touch the PHONE screen button.
2. Select KEYPAD and enter a phone number.
3. Select Call to start dialing the number.
Accepting or Declining a Call
When an incoming call is received,
the infotainment system mutes and
a ring tone is heard in the vehicle. Accepting a Call
There are three ways to accept
a call:
.
Press
gon the steering wheel
controls.
. Touch Answer on the
infotainment display.
. Press Answer on the instrument
cluster using the select button.
Declining a Call
There are three ways to decline
a call:
. Press
con the steering wheel
controls.
. Touch Ignore on the infotainment
display.
. Press Ignore on the instrument
cluster using the select button.
Call Waiting
Call waiting must be supported on
the Bluetooth phone and enabled by
the wireless service carrier to work. Accepting a Call
There are three ways to accept a
call-waiting call:
.
Press
gon the steering wheel
controls.
. Touch Switch on the
infotainment display.
. Press Switch on the instrument
cluster using the select button.
Declining a Call
There are three ways to decline a
call-waiting call:
. Press
con the steering wheel
controls.
. Touch Ignore on the infotainment
display.
. Press Ignore on the instrument
cluster using the select button.
Switching Between Calls (Call
Waiting Calls Only)
To switch between calls, touch the
PHONE icon on the Home Page to
display “Call View.” While in Call
View, touch the call information of
the call on hold to change calls.
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Three-Way Calling
Three-way calling must be
supported on the Bluetooth phone
and enabled by the wireless service
carrier to work.
To start a three-way call while in a
current call:1. In the Call View, select Add to add another call.
2. Initiate the second call by selecting from RECENT,
CONTACTS, or KEYPAD.
3. When the second call is active, touch the merge icon to
conference the three-way call
together.
4. Once all calls are merged, the merge icon button becomes an
unmerge icon button. Touch to
unmerge the calls.
Some wireless service carriers
may not allow a merged call to
become unmerged.
Ending a Call
.Presscon the steering wheel
controls.
. Touch End on the infotainment
display to end all existing calls,
or press End next to a call to
end only that call.
. Press End on the instrument
cluster using the select button.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system.
1. Touch the PHONE screen button.
2. While in the Call View, touch the up arrow to raise the
interaction selector.
3. Select KEYPAD and enter the number.
Bluetooth (Voice
Recognition)
Using Bluetooth Voice
Recognition
If equipped, to use voice
recognition, press the
gbutton on
the steering wheel. Use the
commands below for the various
voice features.
Making a Call
Calls can be made using the
following commands.
Using the “Dial”or“Call”
Command
To call a number:
1. Press
g. The system responds
“Command Please,” followed
by a tone.
2. Say “Dial”or“Call” followed by
the complete phone number.
Use the “Voice Keypad” command
for international numbers or special
numbers which include * or #.