Page 89 of 109

Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
Phone 89
Bluetooth (Infotainment
Controls)
For information about how to
navigate the menu system using the
infotainment controls, see
Introduction02.
Pairing
A Bluetooth-enabled cell phone
must be paired to the Bluetooth
system and then connected to the
vehicle before it can be used. See
the cell phone manufacturer's user
guide for Bluetooth functions before
pairing the cell phone.
Pairing Information
.
A Bluetooth phone with music
capability can be paired to the
vehicle as a phone and a music
player at the same time.
. Up to 10 devices can be paired
to the Bluetooth system.
. The pairing process is disabled
when the vehicle is moving. .
Pairing only needs to be
completed once, unless the
pairing information on the cell
phone changes or the cell phone
is deleted from the system.
. If multiple paired cell phones are
within range of the system, the
system connects to the paired
cell phone in the order that they
were last used in the system. To
link to a different paired phone,
see “Linking to a Different
Phone” later in this section.
Pairing a Phone 1. Touch the PHONE screen button.
2. Select PHONES and select Pair Device.
3. A four-digit Personal Identification Number (PIN)
appears on the display. The
PIN, if required, may be used
in Step 5.
4. Start the pairing process on the cell phone to be paired to the
vehicle. See the cell phone
manufacturer's user guide for
information on this process. 5. Locate
“Cadillac CUE” on the
display. Follow the instructions
provided in Step 3 on the cell
phone to enter the PIN or
confirm the six-digit code
shown on the display. After the
PIN is successfully entered or
the code is confirmed, the
system responds with “
name> has been successfully
paired” when the pairing
process is complete.
6. If “Cadillac CUE” does not
appear, turn the phone off or
remove the phone battery and
retry.
7. If the phone prompts to accept connection or allow phone
book download, select Always
Accept and Allow. The phone
book may not be available if
not accepted.
8. Repeat Steps 1−7 to pair additional phones.
Listing All Paired and Connected
Phones 1. Touch the PHONE screen button.
Page 90 of 109

Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
90 Phone
2. Select PHONES.
Disconnecting a Connected Phone 1. Touch the PHONE screen button.
2. Select PHONES.
3. Touch the
znext to the phone
to disconnect.
Deleting a Paired Phone
Only disconnected phones can be
deleted. 1. Touch the PHONE screen button.
2. Select PHONES.
3. Touch the
Mnext to the phone
to delete and follow the on
screen prompts.
Linking to a Different Phone
To link to a different phone, the new
phone must be in the vehicle and
paired to the Bluetooth system. 1. Touch the PHONE screen button.
2. Select PHONES. 3. Select the new phone to link to
from the not connected
device list.
Switching to Handset or
Handsfree Mode
To switch between handset or
handsfree mode, touch the PHONE
icon on the Home Page to display
“Call View.”
.While the active call is
hands-free, touch the Handset
screen button to switch to the
handset mode. The screen
button changes to Handsfree
once the Bluetooth device
confirms it is operating as
handset.
. While the active call is on the
handset, touch the Handsfree
screen button to switch to the
hands-free mode. The screen
button changes to Handset once
the Bluetooth device confirms it
is operating as hands-free.
Making a Call Using Contacts
and Recent Calls
Calls can be made through the
Bluetooth system using personal
cell phone contact information for all
phones that support the Phone
Book feature. Become familiar with
the phone settings and operation.
Verify the cell phone supports this
feature.
When supported, the Contacts and
Recent Calls menus are
automatically available.
The Contacts menu accesses the
phone book stored in the cell phone.
The Recent Calls menu accesses
the recent call list(s) from your cell
phone.
To make a call using the
Contacts menu:
1. Touch the PHONE screen button.
2. Select CONTACTS.
3. Select the name to call.
4. Select the desired contact number to call.
Page 91 of 109

Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
Phone 91
To make a call using the Recent
Calls menu:1. Touch the PHONE screen button.
2. Select RECENT.
3. Select the name or number to call.
4. If necessary, select between Missed, Recent, and Sent calls
by selecting the View button in
the top right corner of the list.
Making a Call Using the
Keypad
To make a call by dialing the
numbers:
1. Touch the PHONE screen button.
2. Select KEYPAD and enter a phone number.
3. Select Call to start dialing the number.
Accepting or Declining a Call
When an incoming call is received,
the infotainment system mutes and
a ring tone is heard in the vehicle. Accepting a Call
There are three ways to accept
a call:
.
Press
gon the steering wheel
controls.
. Touch Answer on the
infotainment display.
. Press Answer on the instrument
cluster using the select button.
Declining a Call
There are three ways to decline
a call:
. Press
con the steering wheel
controls.
. Touch Ignore on the infotainment
display.
. Press Ignore on the instrument
cluster using the select button.
Call Waiting
Call waiting must be supported on
the Bluetooth phone and enabled by
the wireless service carrier to work. Accepting a Call
There are three ways to accept a
call-waiting call:
.
Press
gon the steering wheel
controls.
. Touch Switch on the
infotainment display.
. Press Switch on the instrument
cluster using the select button.
Declining a Call
There are three ways to decline a
call-waiting call:
. Press
con the steering wheel
controls.
. Touch Ignore on the infotainment
display.
. Press Ignore on the instrument
cluster using the select button.
Switching Between Calls (Call
Waiting Calls Only)
To switch between calls, touch the
PHONE icon on the Home Page to
display “Call View.” While in Call
View, touch the call information of
the call on hold to change calls.
Page 92 of 109

Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
92 Phone
Three-Way Calling
Three-way calling must be
supported on the Bluetooth phone
and enabled by the wireless service
carrier to work.
To start a three-way call while in a
current call:1. In the Call View, select Add to add another call.
2. Initiate the second call by selecting from RECENT,
CONTACTS, or KEYPAD.
3. When the second call is active, touch the merge icon to
conference the three-way call
together.
4. Once all calls are merged, the merge icon button becomes an
unmerge icon button. Touch to
unmerge the calls.
Some wireless service carriers
may not allow a merged call to
become unmerged.
Ending a Call
.Presscon the steering wheel
controls.
. Touch End on the infotainment
display to end all existing calls,
or press End next to a call to
end only that call.
. Press End on the instrument
cluster using the select button.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system.
1. Touch the PHONE screen button.
2. While in the Call View, touch the up arrow to raise the
interaction selector.
3. Select KEYPAD and enter the number.
Bluetooth (Voice
Recognition)
Using Bluetooth Voice
Recognition
If equipped, to use voice
recognition, press the
gbutton on
the steering wheel. Use the
commands below for the various
voice features.
Making a Call
Calls can be made using the
following commands.
Using the “Dial”or“Call”
Command
To call a number:
1. Press
g. The system responds
“Command Please,” followed
by a tone.
2. Say “Dial”or“Call” followed by
the complete phone number.
Use the “Voice Keypad” command
for international numbers or special
numbers which include * or #.
Page 93 of 109

Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
Phone 93
Once connected, the person called
will be heard through the audio
speakers.
To call using a contact from your
phone book:1. Press
g. The system responds
“Command Please,” followed
by a tone.
2. Say “Dial”or“Call” and then
say the contact name. For
example, say “Call John
at Work.”
Once connected, the person called
will be heard through the audio
speakers.
Calling Emergency
1. Press
g. The system responds
“Command Please,” followed
by a tone.
2. Say “Call,”following with the
local emergency number.
Once connected, the person called
will be heard through the audio
speakers. Using the
“Switch Phone”
Command
1. Press
g. The system responds
“Command Please,” followed
by a tone.
2. After the tone, say “Switch
Phone.” The system displays a
list of phones to select.
Using the “Voice Keypad”
Command
1. Press
g. The system responds
“Command Please,” followed
by a tone.
2. After the tone, say “Voice
Keypad.” The system allows
entry of special numbers and
characters.
Using the “Voice Mail” Command
1. Press
g. The system responds
“Command Please,” followed
by a tone.
2. After the tone, say “Voice mail.”
The system dials the voice mail
number of the connected
phone.
Clearing the System
Unless information is deleted out of
the vehicle Bluetooth system, it will
be retained. This includes phone
pairing information. For directions
on how to delete this information,
see “Deleting a Paired Phone.”
Text Messaging
If equipped, the infotainment system
may allow text messages to be
received and replied to. Received
messages can also be read aloud.
Before using the text messaging
feature, check to see if the phone is
compatible.
See your dealer for details.
Text Menu
Inbox : Touch to display incoming
messages. To view a message,
touch on the name of the sender.
Touch
>to listen to the text
message. Touch
0to go back to
the previous menu.
Settings : See“Text Settings” later
in this section.
Page 94 of 109

Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
94 Phone
Reply :Touch to reply using a
predefined text message. See “Text
Settings.”
Call : Touch to place a call to the
sender of the text message.
Viewing a Text Message
While viewing a text message:
. Touch Reply to reply using a
predefined text message.
. Touch Call to place a call to the
sender of the text message.
Viewing Sender Information
If equipped, touch the name of the
sender to view sender information if
this information matches contact
information already stored.
Select a Predefined Message :
Touch to select from a set of quick
messages. Touch the message
to send.
Predefined Messages
These are short text messages that
can be used to send so responses
will not have to be typed. The messages can be deleted or a
new message can be added.
To add a new message:
1. Touch Text Settings, then touch Manage Predefined Messages.
2. While in the predefined messages list view, select Add
New Predefined Message and
a keyboard displays.
3. Type a new message and touch NEW MSG when done to
add the message. Touch
0
to go back to the predefined
messages list. Touch
zto
delete one character at a time.
Memory Full
This message may display if there is
no more room on the phone to store
messages.
Text Settings
Text Alerts : When on, this feature
will display an alert when a new text
message has been received. Touch
to turn on or off. Manage Predefined Messages :
Touch to add, change, or delete
predefined messages.
Apple CarPlay and
Android Auto
If equipped, Android Auto™
and/or
Apple CarPlay™ capability may be
available through a compatible
smartphone. If available, a
PROJECTION icon will appear on
the Home Page of the infotainment
display.
To use Android Auto and/or Apple
CarPlay:
1. Download the Android Auto app to your phone from the
Google™ Play store. There is
no app required for Apple
CarPlay.
2. Connect your Android phone or Apple iPhone by using the
compatible phone USB cable
and plugging into a USB data
port. For best performance, use
the device’ s factory-provided
Page 95 of 109

Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
Phone 95
USB cable. Aftermarket or
third-party cables may
not work.
The PROJECTION icon on the
Home Page will change to Android
Auto or Apple CarPlay depending
on the phone. Android Auto and/or
Apple CarPlay may automatically
launch upon USB connection. If not,
press the ANDROID AUTO and/or
APPLE CARPLAY icon on the
Home Page to launch.
For further information on how to set
up Android Auto and Apple CarPlay
in the vehicle, see your dealer.
Android Auto is provided by Google
and is subject to Google’s terms
and privacy policy. CarPlay is
provided by Apple and is subject to
Apple’ s terms and privacy policy. For Android Auto support see
https://support.google.com/
androidauto or Apple CarPlay
support at https://www.apple.com/
ios/carplay/ for more information.
Apple or Google may change or
suspend availability at any time.
Android Auto is a trademark of
Google Inc.; Apple CarPlay is a
trademark of Apple Inc.
Page 96 of 109

Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
96 Settings
Settings
The Settings Menu allows
adjustment of different vehicle and
radio features.
The menu may contain the
following:
Time and Date
See“Clock” in the owner manual.
Language
This will set the display language in
the radio and instrument cluster.
Touch Language and select the
appropriate language. Touch
0to
go back to the previous menu.
Valet Mode
If equipped, this will lock the
infotainment system, steering wheel
controls, and steering column. It will
also limit top speed, power, and
access to vehicle storage locations.
The storage behind the infotainment
system can still be accessed
manually. To access:
1. Enter a four-digit code on the keypad.
2. Touch Enter to go to the confirmation screen.
3. Re-enter the four-digit code.
Touch LOCK to lock the system.
Touch
0to go back to the
previous menu.
Radio
Touch to display the Radio Menu
and the following may display:
. Manage Favorites: Touch a
displayed Favorite to select that
favorite to edit. Touch Rename
to rename the favorite or Delete
to delete it. Touch and hold the
station to drag it to a new
location. Touch Done to go back
to the previous menu.
. Number of Favorites Shown:
Touch to set the number of
favorites to display. Select Auto,
5, 10, 15, 20, 25, 30, 35, 40, 45,
50, 55, or 60. Auto will
automatically add or hide
additional Favorite pages based on the number of Favorites
stored. Touch
0to go back to
the previous menu.
. Tone Settings: Touch + or −to
adjust Bass, Midrange, Treble,
or Surround. See AM-FM
Radio 011.
. Auto Volume (If Equipped): This
feature adjusts the volume
based on the vehicle speed. See
AM-FM Radio 011.
. Bose AudioPilot noise
compensation technology (If
Equipped): This feature adjusts
the volume based on the noise
in the vehicle and speed. See
AM-FM Radio 011.
. Maximum Startup Volume: This
feature sets the maximum
startup volume. If the vehicle is
started and the volume is
greater than this level, the
volume is adjusted to this level.
To set the maximum startup
volume, touch + or −to increase
or decrease. Touch
0to go
back to the previous menu.