Page 257 of 268

SUGGESTIONS FOR
OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The
Appointment
If you are having warranty work done,
be sure to bring the right papers with
you, as well as your warranty folder.
All work to be performed may not be
covered by the warranty. Discuss
additional charges with the service
manager. Keep a maintenance log of
your vehicle's service history, as this
can often provide a clue to the current
problem.
Prepare A List
Make a written list of your vehicle's
problems or the specific work you want
done. If you've had an accident or work
done that is not on your maintenance
log, let the service advisor know.
Be Reasonable With
Requests
If you list a number of items and you
must have your vehicle by the end of
the day, discuss the situation with the
service advisor and list the items in
order of priority. At many authorized
dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a
rental, it is advisable to make these
arrangements when you call for an
appointment.
IF YOU NEED
ASSISTANCE
The manufacturer and its authorized
dealer are vitally interested in your
satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an
authorized dealer. We strongly
recommend that you take the vehicle to
an authorized dealer. They know your
vehicle the best, and are most
concerned that you get prompt and
high quality service. The manufacturer's
authorized dealer have the facilities,
factory-trained technicians, special
tools, and the latest information to
ensure the vehicle is fixed correctly and
in a timely manner.
This is why you should always talk to an
authorized dealer service manager first.
Most matters can be resolved with this
process.
If for some reason you are still not
satisfied, talk to the general manager or
owner of the authorized dealer. They
want to know if you need assistance.
If an authorized dealer is unable to
resolve the concern, you may contact
the manufacturer's customer center.
Any communication to the
manufacturer's customer center should
include the following information:
Owner's name and address
Owner's telephone number (home
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
Alfa Customer Center
P.O. Box 21–8004 Auburn Hills, MI
48321–8004 Phone: 1-844-Alfa-USA
(1-844-253-2872)
Alfa Customer Center
(Canada)
P.O. Box 1621 Windsor, Ontario N9A 4H6
Phone: 1-800-465-2001 (English)
Phone: 1-800-387-9983 (French)
Customer Assistance
For The Hearing Or
Speech Impaired
(TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has
installed special TDD
(Telecommunication Devices for the
Deaf) equipment at its customer center.
Any hearing or speech impaired
customer, who has access to a TDD or
a conventional teletypewriter (TTY) in
the United States, can communicate
with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing
difficulties that require assistance can
use the special needs relay service
255
Page 258 of 268

offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to
connect with a Bell Relay Service
operator.
Service Contract
You may have purchased a service
contract for a vehicle to help protect
you from the high cost of unexpected
repairs after the manufacturer's New
Vehicle Limited Warranty expires. The
manufacturer stands behind only the
manufacturer's service contracts. If you
purchased a manufacturer's service
contract, you will receive Plan
Provisions and an Owner Identification
Card in the mail within three weeks of
the vehicle delivery date. If you have
any questions about the service
contract, call the manufacturer's
Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian
residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind
any service contract that is not the
manufacturer's service contract. It is
not responsible for any service contract
other than the manufacturer's service
contract. If you purchased a service
contract that is not a manufacturer's
service contract, and you require
service after the manufacturer's New
Vehicle Limited Warranty expires,please refer to the contract documents,
and contact the person listed in those
documents.
We appreciate that you have made a
major investment when you purchased
the vehicle. An authorized dealer has
also made a major investment in
facilities, tools, and training to assure
that you are absolutely delighted with
the ownership experience. You will be
pleased with their sincere efforts to
resolve any warranty issues or related
concerns.
Warning!
Engine exhaust (internal combustion
engines only), some of its constituents, and
certain vehicle components contain, or
emit, chemicals known to the State of
California to cause cancer and birth
defects, or other reproductive harm. In
addition, certain fluids contained in vehicles
and certain products of component wear
contain, or emit, chemicals known to the
State of California to cause cancer and
birth defects, or other reproductive harm.
WARRANTY
INFORMATION
See the Warranty Information Booklet,
for the terms and provisions of FCA US
LLC warranties applicable to this
vehicle and market.
256
CUSTOMER ASSISTANCE
Page 259 of 268

REPORTING SAFETY
DEFECTS
In The 50 United States
And Washington, D.C.
If you believe that your vehicle has a
defect that could cause a crash or
cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236
(TTY: 1-800-424-9153); or go to
http://www.safercar.gov ; or write to:
Administrator, NHTSA, 1200 New
Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also
obtain other information about motor
vehicle safety from
http://www.safercar.gov .
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/ .
PUBLICATION
ORDER FORMS
To order the following manuals, you
may use either the website or the
phone numbers listed below. Visa,
Mastercard, American Express, and
Discover orders are accepted. If you
prefer mailing your payment, please call
for an order form.
Note:
A street address is required when
ordering manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals
provide the information that students
and professional technicians need in
diagnosing/troubleshooting, problem
solving, maintaining, servicing, and
repairing FCA US LLC vehicles. A
complete working knowledge of the
vehicle, system, and/or components is
written in straightforward language with
illustrations, diagrams, and charts.
257
Page 260 of 268
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled
with diagrams, charts and detailed
illustrations. These practical manuals
make it easy for students and
technicians to find and fix problems on
computer-controlled vehicle systems
and features. They show exactly how to
find and correct problems the first time,
using step-by-step troubleshooting and
drivability procedures, proven
diagnostic tests, and a complete list of
all tools and equipment.
Owner's Manuals
These Owner's Manuals have been
prepared with the assistance of service
and engineering specialists to acquaint
you with specific FCA US LLC vehicles.
Included are starting, operating,
emergency and maintenance
procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
1-800-890-4038 (U.S.)
1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
www.techauthority.com
258
CUSTOMER ASSISTANCE
Page 261 of 268

INDEX
Accessories purchased by theowner ....................3
Active aerodynamics ...........60
Active safety systems ...........96
Active Torque Vectoring (ATV) System ..................99
Adaptive Cruise Control ........155
Adaptive Cruise Control (ACC) (Cruise Control) ............155
Additional Heaters .............48
Additives, Fuel ..............249
AirBag.................. .116
Air Bag Components .....115,120
Air Bag Operation ..........117
Air Bag Warning Light .......115
Driver Knee Air Bag .........117
Enhanced Accident Response . .201
Event Data Recorder (EDR) . . . .201
FrontAirBag ............ .116
If A Deployment Occurs ......120
Knee Impact Bolsters .......117
Maintaining Your Air Bag
System ............... .122
Redundant Air Bag Warning
Light ................. .116
Side Air Bags .............118
Transporting Pets ..........133
Air Bag Light ...............115
Air Bag Maintenance ..........122Air Pressure, Tires
............229
Alarm (Security Alarm) ..........19
Alfa Active Suspension (AAS) .....149
Alfa DNA system .............146
Anti-Lock Braking (ABS) System ....96
Automatic Dimming Mirror ........33
Automatic Headlights ...........34
Automatic Temperature Control (ATC) ...................43
Automatic transmission.........140
Auxiliary Driving Systems ........99
B-Pillar Location.............222
Battery .................. .210
Battery recharging ............210
Blind Spot Monitoring ..........99
Bodywork (cleaning and maintenance) .............234
Brakes .................. .242
brake fluid level ............209
Brightness, Interior Lights ........39
Camera, Rear..............170
Cargo Tie-Downs .............54
Certification Label ............173
Changing A Flat Tire ...........218
Checking levels ..............207
Child Restraint ..............123
Child Restraints Booster Seats ............126
Child Restraints ...........123 Child Seat Installation
........132
How To Stow An Unused ALR
Seat Belt ............... .130
Infants And Child Restraints . . . .125
LATCH Positions ..........127
Lower Anchors And Tethers For
Children ............... .127
Older Children And Child
Restraints ...............125
Seating Positions ..........126
Using The Top Tether
Anchorage ..............132
Clean Air Gasoline ............248
Cleaning Wheels ............... .226
Climate Control ............42,45
Close The Hood ..............52
Compact Spare Tire ...........225
Contract, Service ............256
Courtesy mirror light (bulb replacement) ..............182
Cruise Control (Speed Control) . . . .155
Cupholder ..................59
Cupholders .................59
Customer Assistance ..........255
Daytime Running Lights .........35
Daytime Running Lights (DRL) .....35
Dimensions ............... .245
Direction indicators (changing a bulb) .................. .182
Page 262 of 268

Disabled Vehicle Towing........198
Door Locks Child-Protection Door Lock —
Rear Doors ...............25
Power Door Locks ..........25
Doors .....................21
Drive Train Control (DTC) System . . .96
Driving modes ..............146
Dynamic Steering Torque (DST) System ..................99
Electric park brake ...........138
Electric Remote Mirrors .........33
Electric steering wheel heating .....32
Electronic Speed Control ........153
Electronic Speed Control (Cruise Control) .........153,155
Electronic Stability Control (ESC) System ..................97
Emergency refuelling ..........197
Emergency Starting ...........194
Emergency, In Case Of .........191
Hazard Warning Flasher ......179
Jacking ............... .218
Jump Starting .........194,195
Overheating .............197
Tow Hooks ..............200
Towing ................ .198
Engine .................. .239
engine coolant level .........209
Fuel Requirements .........248 Jump Starting
.........194,195
Overheating .............197
Starting ............... .197
Temperature Gauge .........63
Engine compartment ..........207
Engine compartment (washing) . . . .236
Engine oil consumption .............208
level check ..............208
Engine Overheating ...........197
Enhanced Accident Response Feature ................ .201
Environmental protection systems . . .60
Ethanol .................. .248
Exterior Lighting ............34,35
Exterior Lights ...............34
External Lights ...............34
Fire Extinguisher .............59
Flashers Hazard Warning ...........179
Turn Signal ...............36
Fluids and lubricants ..........251
Forward Collision Warning .......102
Front light cluster with main beam Xenon gas discharge headlights
(bulb replacement) ..........182
Front mobile spoiler (Alfa Active Aero) ...................60
Front seat electric heating ........28
Front seats (Power Seats) ........27Front Wipers
Wiper Operation ...........40
Fuel Additives ...............249
Clean Air ...............248
Ethanol ............... .248
Gauge ..................63
Materials Added ...........249
Methanol ...............248
Fuse boxes ............... .186
Fuses (replacement) ...........185
Garage Door Opener
(HomeLink) ...............55
Gasoline, Clean Air ...........248
Gasoline, Reformulated ........248
Gauges Speedometer .............63
Tachometer ..............63
General Information ........101,162
Glove Compartment ...........55
Glove Compartment Light ........38
Glove compartment light (bulb replacement) ..........183
GVWR .................. .173
Hazard Warning Flasher........179
Head Restraints ............29,30
Head Rests .................29
Headlights Switch ...............34,35
Headlights (cleaning) ..........235
INDEX
Page 263 of 268

Heated Mirrors...............34
High Beam Headlights ..........35
Automatic High Beam
Headlights ................36
Hill Start Assist (HSA) System .....98
Hood.....................52
Hood Release ...............52
Identification data ............238
Ignition ....................17
Installing electrical/electronic devices ...................3
Instrument Cluster Display Instrument Cluster Display .....64
Reconfigurable Instrument
Cluster Display .............64
Instrument Panel Features Instrument Panel Features ......62
Interior Ambient Lighting .........38
Interior Lights ................37
Interiors (cleaning) ............236
Internal Equipment ............55
Jack Operation.............218
Jump Starting ............194,195
Key Fob
Remote Keyless Entry ........14
Keyless Entry System/Immobilizer System ..................18
Lane Change ...............36
Lane Change And Turn Signals ....36Lane Departure Warning System . . .167
LaneSense
............... .167
Lap/Shoulder Belts ...........110
Life Of Tires ............... .231
Lifting The Vehicle ............218
Light bulbs types of bulbs ............180
Light Switch ................34
Lights AirBag ............... .115
Automatic Headlights ........34
Courtesy/Reading ......37,38,39
Daytime Running ...........35
Hazard Warning Flasher ......179
Headlight Switch .........34,35
Headlights .............34,35
High Beam ...............35
Instrument Cluster ........34,35
Intensity Control ............39
Interior ...............38,39
Map Reading .............37
Park ...................35
Reading .................37
Turn Signal ...............36
Loading Vehicle .............173
Tires ................. .222
Luggage compartment light (bulb replacement) ..........183
Luggage/Cargo Capacity ........53
Manual, Service.............257
Methanol ................. .248
Mirrors Automatic Dimming .........33
Electric Powered ...........33
Electric Remote ............33
Heated .................34
OBD System ...............94
Occupant Restraints ..........108
Overheating, Engine ...........197
Owner's Manual (Operator Manual) ..........257
Paintwork (cleaning and
maintenance) .............235
Panic Brake Assist (PBA) System . . .98
Park Sensors system ..........162
Passive Entry (system) ..........22
Performance (top speed) ........253
Pets .................... .133
Placard, Tire And Loading Information ...............222
Power Mirrors .................33
Seats ..................27
Sunroof .................50
Power Sunroof ...............50
Power supply ...............240
Power windows ..............49
Pregnant Women And Seat Belts . .113
Page 264 of 268

PretensionersSeat Belts ..............113
Prolonged vehicle inactivity ......233
Radial Ply Tires.............230
Radio Frequency General Information ......16,18,25
Radio transmitters and mobile phones ...................4
Rear Camera ...............170
Rear Cross Path ..............99
Rear Seats .................29
Rear View Mirrors .............33
Reformulated Gasoline .........248
Refueling procedure ...........171
Refueling the vehicle ..........171
Refuelling ................ .250
Reminder, Seat Belt ...........109
Remote Starting System ........135
Replacement Tires ............231
Replacing a bulb .............180
Replacing an external bulb ......182
Replacing an internal bulb .......182
Reporting Safety Defects .......257
Restraint, Head ..............29
Restraints, Child .............123
Rimsandtires ............. .218
Safety Defects, Reporting.......257
Safety Information, Tire .........218
Saving fuel ................ .174SBL Function
................36
Scheduled servicing ...........203
Scheduled servicing program (2.9 V6 gasoline engine
versions) ............... .204
Seat Belt Energy Management Feature . . .113
Lap/Shoulder Belt Untwisting . . .112
Lap/Shoulder Belts .........110
Pregnant Women ..........113
Seat Belt Pretensioner .......113
Seat Belt Reminder .........109
Seat Belt Reminder ...........109
Seat Belts ................ .109
Child Restraint ............123
Front Seat ...........109,110
Pregnant Women ..........113
Pretensioners ............113
Rear Seat ...............110
Untwisting Procedure .......112
Seats .....................26
Adjustment .............26,27
Head Restraints ............29
Height Adjustment ..........27
Power ..................27
Tilting ..................27
Service Assistance ...........255
Service Contract .............256
Service Manuals .............257 Servicing procedures
..........212
Shoulder Belts ..............110
Signals, Turn ................36
Snow chains ...............228
Snow Tires ............... .228
Spare Tire ..............225,226
Speed Control Accel/Decel .............154
Cancel ................ .155
Resume ............... .154
S
et .................. .153
Speed Control (Cruise Control) .........153,155
Speed Limiter ...............152
Starting .................. .197
Starting And Operating .........197
Starting Procedures ...........197
Starting the engine ...........135
Steering Tilt Column ...............31
Wheel, Heated ............32
Wheel, Tilt ...............31
Steering System .............244
Steering Wheel ...............31
Stop/Start Evo ..............150
Storage ...................58
Suggestions for driving .........174
Sun Roof ..................50
Sun Visors ..................55
INDEX