2017 Acura TLX navigation

285
uuTroubleshooting uMap, Voice, Entering Destinations
Troubleshooting
The voice control system is having difficulty
recognizing my voice commands.Check that the vents are not blowing air onto the microphone on the ceiling, the
vehicle is as quiet as po ssible, and you are using the correct command when
speaking.
2 Voice Recognition P. 23
I cannot give voice commands.Make sure you selected OK at the Startup Confirmation screen.
2Start-up P. 20
I cannot select an option using the Interface
Dial.To reduce potential driver distraction, ce rtain onscreen functions and features are
limited or inoperable while the vehicle is moving. Use voice commands or pull over
to proceed.
The navigation system pronunciation of
street names in the guidance command or
destination address sounds strange.The basic guidance phrases use a studio-re corded voice, but street names are
pronounced using a machine-generated voice. Consequently, the name may be
mispronounced or sound strange at times.
The screen is bright when I drive at night.1.Check that the nighttime dashboard brightness control is not set to maximum.
2. Press the SETTINGS button. Select Navi Settings > Map > Color (Night) .
2Color P. 73
The screen is dark wh en I drive during the
day.Press the SETTINGS button. Select Navi Settings > Map > Color (Day) .
2Color P. 73
How do I change or remove my PIN?1.Press the SETTINGS button. Select Navi Settings > Personal Info > PIN
Number > Address Book PIN or Go Home PIN .
2. Enter your existing PIN. You then have the choice to change or remove the PIN.
2 PIN Numbers P. 47
I have forgotten my PIN. How do I reset the
PIN for Home or the PIN for personal
addresses?A dealer must reset the PIN for you.
ProblemSolution
16 ACURA TLX NAVI-31TZ38100.book 285 ページ ２０１５年７月２９日　水曜日　午後４時１ １分

286
uuTroubleshooting uTraffic
Troubleshooting
Traffic
ProblemSolution
AcuraLink Real-Time TrafficTM information could not
be received or is not displayed properly.●Check that the traffic status indicato r is available on the map screen.
2AcuraLink Real-Time TrafficTM P. 14●Check that the traffic icons are turned on.
2Showing Icons on Map P. 71●Check the AcuraLink ® subscription status.
2AcuraLink® P. 266●There may be a temporary technical prob lem in your metropolitan area. Call
Acura Client Relations to see if there is an outage.
2 Acura Client Relations Contact Information P. 304●If the situation persists, see your Acura dealer for assistance.●AcuraLink® is not available in Alaska, Ha waii, Puerto Rico, and Mexico.
The navigation system sometimes provides a detour
route when I am driving a route on the freeway/
highway.If Traffic Rerouting is set to On, the navigation system provides a detour route
to your destination only if it can find a si gnificantly faster route than the original
one.
2 Traffic Rerouting P. 58
The navigation system routes me to an exit and an
alternate freeway/highway with unknown flow
speeds or surface streets.The navigation system predicts which r oute should be faster based on freeway/
highway congestion along your route. Us e your own experience to determine
whether the alternate route would be faster.
How can I ignore the detour route and return to the
original route?Press the SETTINGS button. Select Navi Settings > Routing , and set Traffic
Rerouting to Off .
2Traffic Rerouting P. 58
16 ACURA TLX NAVI-31TZ38100.book 286 ページ ２０１５年７月２９日　水曜日　午後４時１ １分

287
uuTroubleshooting uGuidance, Routing
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to gene rate the optimal route. You can change
the route preferences used when calculating a route.
2 Route Preference P. 54
The navigation system wants to route me around
potential traffic problems. How do I stop these pop-
up messages?Press the SETTINGS button. Select Navi Settings > Routing , and set Traffic
Rerouting to Off .
2Traffic Rerouting P. 58
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 305
The vehicle position icon is not following the road
and the “GPS icon” text in the upper left hand
corner of the screen is white or missing.●Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboard, such as radar detectors, mobile
phones, or loose articles.
●Metallic tinting or other aftermarket devices can interfere with the GPS
reception.
Please consult a dealer.
2 GPS System P. 302
The blue highlighted route and voice guidance
stopped or turned into a blue/pink line before I got
to my destination.Your route has entered an unverified area.
2Unverified Routing P. 56
How do I stop the map from rotating as I drive
along?Press the SETTINGS button. Select Navi Settings > Map > View > North-up .
The “time to destination” display sometimes
increases even though I am getting closer to my
destination.If your speed reduces due to slower tra ffic, the navigation system updates the
“time to destination” based on your ac tual road speed to give you a better
estimate of arrival time.
16 ACURA TLX NAVI-31TZ38100.book 287 ページ ２０１５年７月２９日　水曜日　午後４時１ １分

288
uuTroubleshooting uGuidance, Routing
Troubleshooting
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.This is normal. The navigation system is unaware of the width of intersections.
Large differences in vehicle position ca n indicate a temporary loss of the GPS
signal.
2 GPS System P. 302
The screen is showing wh ite dots as I drive along.These dots are called “breadcr umbs.” These are displayed if Display Tracking is
set to On.
How do I remove the white dots (“breadcrumbs”)
from my screen?Press the SETTINGS button. Select Navi Settings > Map, set Display Tracking to
Off or select Delete Tracking to remove the white dots from the map.
2Display Tracking P. 84
A road that I selected to avoid is being used when
routing.When you “draw” your area to avoid, make sure to select sections of roads that
include at least one intersection.
2Avoided Area P. 60
My elevation (shown when I display the current
position) seems to fluc tuate even though my
elevation has not changed.This is normal. The elevation can vary ±100 ft (±30 m) due to GPS calculation
errors.
2 GPS System P. 302
My elevation is missing on the “current position”
screen.The elevation is only displayed if the GPS antenna can receive signals from at least
four satellites. Try moving the vehicle into an open area. The elevation is also not
displayed if the calculated elevation is zero or below sea level.
ProblemSolution
16 ACURA TLX NAVI-31TZ38100.book 288 ページ ２０１５年７月２９日　水曜日　午後４時１ １分

289
uuTroubleshooting uUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
Display, Accessories
Miscellaneous Questions
ProblemSolution
My city is not part of a fully verified detailed
coverage area.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2 Map Coverage P. 305
Does the navigation syst em work outside North
America?The navigation system contai ns maps for the 50 U.S. states, Canada, Puerto Rico,
and Mexico. The navigation system will not work in other countries.
2 Map Coverage P. 305
How do I report errors I find in the database?Minor errors are bound to occur in a large database. If you encounter major errors,
see
2Visiting Your Dealer P. 304
ProblemSolution
The display appears dim when starting the car in
really cold weather.This is normal. The display will become brighter after a few minutes.
ProblemSolution
My battery was disconnected or went dead, and the
navigation system is asking for a code.Set the power mode to ON, and press and hold the (Power) button for two
seconds. The system should reactivate. If you have installed an aftermarket system,
contact a dealer.
16 ACURA TLX NAVI-31TZ38100.book 289 ページ ２０１５年７月２９日　水曜日　午後４時１ １分

290
Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The display temperature is too high. For protection,
the system will shut off until the display cools down.This message appears briefly when the display temperature is too high. The
navigation system turns off until the disp lay cools down. The system turns back on
automatically when the display cools down.
The navigation system temperature is too low. For
protection, the system will shut off until the it
warms up.The navigation system has difficulty r eading the HDD when the temperature is
below approximately -22°F (-30°C). The navigation system starts up automatically
when the display warms up.
The navigation system atmospheric pressure is too
low. For protection, the system will shut off until the
pressure returns to safe levels.The HDD is inoperable due to low atmosphe ric pressure. Move your vehicle to the
place where the atmosphe ric pressure is high.
The navigation system temperature is too high. For
protection, the system will shut off until it cools
down.The navigation system has difficulty r eading the HDD when the temperature is
high. The navigation system starts up automatically when the system cools down.
HDD access error. Please consult your dealer.Writing of the data to the HDD failed wi th a cause other than low temperature,
high temperature, and low atmospheric pres sure. After a short wait, try to operate
the system again. If this does not solv e the problem, consult with the dealer.
HDD access error. The system will reset and attempt
to correct the problem.
16 ACURA TLX NAVI-31TZ38100.book 290 ページ ２０１５年７月２９日　水曜日　午後４時１ １分

292
uuError Messages uHard Disc Driv e (HDD) Audio
Troubleshooting
Hard Disc Drive (HDD) Audio
If an error occurs while playing the Hard Disc Drive (HDD) Audio, you may see the
following error messages. If you cannot clear the error message, contact a dealer.
Error MessageCause
HDD access error.
Please consult your dealer.—
The navigation system temperature is too high. For
protection, the system will shut off until it cools
down.Turn the audio system off and allow the player to cool down until the error
message is cleared.
The navigation system temperature is too low. For
protection, the system will shut off until it warms
up.The navigation system has difficulty r eading the HDD when the temperature is
below approximately -22°F (-30°C). The navigation system starts up automatically
when the display warms up.
Unplayable FileAppears when a file format not supported. Current track will be skipped. The next
supported track plays automatically.
16 ACURA TLX NAVI-31TZ38100.book 292 ページ ２０１５年７月２９日　水曜日　午後４時１ １分

294
uuError Messages uPandora ®
Troubleshooting
Pandora ®
If an error occurs while playing Pandora ®, you may see the following error messages.
If you cannot clear the error message, contact a dealer.
Error MessageCauseSolution
Incompatible USB Device
Please Check Owner’s ManualAppears when an incompatible device is
connected.Disconnect the device. Then turn the
audio system off, and turn it again. Do
not reconnect the device that caused
the error.
There is no station list in the device.
Please add the station list to your device.
No stations have been created.
Please create a station on the device.
Appears when there is no station list on
the device.Use the device to create a station.
Music licenses force us to limit the number of tracks
you may skip each hour.Appears when you try to skip a song or
select Dislike over the predetermined
number of times in an hour.Try again later.
Unable to save rating.
Unable to save bookmark.Appears when the commanded
operation is failed.Try again later.
No dataAppears when no data is available with
Pandora ® activated.Reboot the app and reconnect the
device.
UnsupportedAppears when Pandora ® version is not
supported.Update Pandora ® to the latest version.
PANDORA App version is not supported.
PANDORA system maintenanceAppears when the Pandora ® server is in
maintenance.Try again later.
U.S. models
Navigation Screen
On Demand Multi-Use DisplayTM
16 ACURA TLX NAVI-31TZ38100.book 294 ページ ２０１５年７月２９日　水曜日　午後４時１ １分