2017 Acura RDX and

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uuTroubleshooting uTraffic
Troubleshooting
Traffic
ProblemSolution
AcuraLink Real-Time TrafficTM information could not
be received or is not displayed properly.●Check that the traffic status indicato r is available on the map screen.
2AcuraLink Real-Time TrafficTM P. 14●Check that the traffic icons are turned on.
2Showing Icons on Map P. 71●Check the AcuraLink ® subscription status.
2AcuraLink® P. 298●There may be a temporary technical prob lem in your metropolitan area. Call
Acura Client Relations to see if there is an outage.
2 Acura Client Relations Contact Information P. 336●If the situation persists, see your Acura dealer for assistance.●AcuraLink® is not available in Alaska, Ha waii, Puerto Rico, and Mexico.
The navigation system sometimes provides a detour
route when I am driving a route on the freeway/
highway.If Traffic Rerouting is set to On, the navigation system provides a detour route
to your destination only if it can find a si gnificantly faster route than the original
one.
2 Traffic Rerouting P. 58
The navigation system routes me to an exit and an
alternate freeway/highway with unknown flow
speeds or surface streets.The navigation system predicts which r oute should be faster based on freeway/
highway congestion along your route. Us e your own experience to determine
whether the alternate route would be faster.
How can I ignore the detour route and return to the
original route?Press the SETTINGS button. Select Navi Settings > Routing , and set Traffic
Rerouting to Off .
2Traffic Rerouting P. 58
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uuTroubleshooting uGuidance, Routing
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to gene rate the optimal route. You can change
the route preferences used when calculating a route.
2 Route Preference P. 54
The navigation system wants to route me around
potential traffic problems. How do I stop these pop-
up messages?Press the SETTINGS button. Select Navi Settings > Routing , and set Traffic
Rerouting to Off .
2Traffic Rerouting P. 58
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 337
The vehicle position icon is not following the road
and the “GPS icon” text in the upper left hand
corner of the screen is white or missing.This is normal. The signals received from the GPS satellites are extremely weak and
can easily be interrupted or interfered as your vehicle travel near tall buildings or
in tunnels. Check your vehicle surroundings for anything that may be blocking the
reception. If this happens frequently and there is no obstruction that interfering
the reception, please see a dealer.
2 GPS System P. 334
The blue highlighted route and voice guidance
stopped or turned into a blue/pink line before I got
to my destination.Your route has entered an unverified area.
2Unverified Routing P. 56
How do I stop the map from rotating as I drive
along?Press the SETTINGS button. Select Navi Settings > Map > View > North-up .
The “time to destination” display sometimes
increases even though I am getting closer to my
destination.If your speed reduces due to slower tra ffic, the navigation system updates the
“time to destination” based on your ac tual road speed to give you a better
estimate of arrival time.
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.This is normal. The navigati on system is unaware of the width of intersections.
Large differences in vehicle position ca n indicate a temporary loss of the GPS
signal.
2 GPS System P. 334
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uuTroubleshooting uUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
Display, Accessories
Multi-View Rear Camera
ProblemSolution
My city is not part of a fully verified detailed
coverage area.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2 Map Coverage P. 337
Does the navigation syst em work outside North
America?The navigation system contai ns maps for the 50 U.S. states, Canada, Puerto Rico,
and Mexico. The navigation system will not work in other countries.
2 Map Coverage P. 337
How do I report errors I find in the database?Minor errors are bound to occur in a large database. If you encounter major errors,
see your dealer.
2Visiting Your Dealer P. 336
ProblemSolution
The display appears dim when starting the car in
really cold weather.This is normal. The display will become brighter after a few minutes.
ProblemSolution
When I shift gears, the rear camera image display is
delayed.This is normal. When shifting into or out of Reverse, you may experience a delay
while the screen image switches between the audio/information screen and the
rear camera image.
The rear camera image is too dark or too bright.
How do I adjust the brightness?While the camera image is displayed, ro tate the Interface Dial to adjust the
brightness. This adjustment does not affect the navigation screen brightness
settings.
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uuTroubleshooting uMiscellaneous Questions
Troubleshooting
Miscellaneous Questions
ProblemSolution
My battery was disconnected or went dead, and the
navigation system is asking for a code.Set the power mode to ON, and press and hold the (Power) button for two
seconds. The system should reactivate. If you have installed an aftermarket system,
contact a dealer.
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Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The display temperature is too high. For protection,
the system will shut off until the display cools down.This message appears briefly when the display temperature is too high. The
navigation system turns off until the disp lay cools down. The system turns back on
automatically when the display cools down.
The navigation system temperature is too low. For
protection, the system will shut off until the it
warms up.The navigation system has difficulty r eading the HDD when the temperature is
below approximately -22°F (-30°C). The navi gation system starts up automatically
when the display warms up.
The navigation system atmospheric pressure is too
low. For protection, the syst em will shut off until the
pressure returns to safe levels.The HDD is inoperable due to low atmospheric pressure. Move your vehicle to the
place where the atmospheric pressure is high.
The navigation system temperature is too high. For
protection, the system will shut off until it cools
down.The navigation system has difficulty r eading the HDD when the temperature is
high. The navigation system starts up automatically when the system cools down.
HDD access error. Please consult your dealer.Writing of the data to the HDD failed with a cause other than low temperature,
high temperature, and low atmospheric pres sure. After a short wait, try to operate
the system again. If this does not solv e the problem, consult with the dealer.
HDD access error. The system will reset and attempt
to correct the problem.
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uuError Messages uCD Player
Troubleshooting
CD Player
If a disc error occurs, you may see the following error messages.
Error MessageCauseSolution
Unplayable FileTrack/file format not supported●Current track/file will be skipped. The next supported track/file
plays automatically.
Bad Disc
Please Check Owner’s Manual
Push EjectMechanical error●Press the (eject) button and re move the disc, and check that
the error message is cleared.
Mecha Error●Check that the disc is not dama ged or deformed, and insert the
disc again.
2 Protecting CDs P. 211
Bad Disc
Please Check Owner’s ManualServo error●If the error message reappears, press the (eject) button, and
pull out the disc.
●Insert a different disc.
If the new disc plays, there is a problem with the first disc.
●If the error message repeats, or the disc cannot be removed,
contact a dealer.
Do not try to force the disc out of the player.
Check DiscDisc error●Check that the disc is not damaged or deformed.
2Protecting CDs P. 211
Heat ErrorHigh temperature●Turn the audio system off and allo w the player to cool down until
the error message is cleared.
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uuError Messages uHard Disc Drive (HDD) Audio
Troubleshooting
Hard Disc Drive (HDD) Audio
If an error occurs while playing the Hard Disc Drive (HDD) Audio, you may see the
following error messages. If you cannot cl ear the error message, contact a dealer.
Error MessageCause
HDD access error.
Please consult your dealer.—
The navigation system temperature is too high. For
protection, the system will shut off until it cools
down.Turn the audio system off and allow the player to cool down until the error
message is cleared.
The navigation system temperature is too low. For
protection, the system will shut off until it warms
up.The navigation system has difficulty r eading the HDD when the temperature is
below approximately -22°F (-30°C). The navi gation system starts up automatically
when the display warms up.
Unplayable FileAppears when a file format not supported. Current track will be skipped. The next
supported track plays automatically.
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uuError Messages uiPod/USB Flash Drive
Troubleshooting
iPod/USB Flash Drive
If an error occurs while play ing an iPod or USB flash driv e, you may see the following
error messages. If you cannot clear the error message, contact a dealer.
Error MessageCause
USB ErrorAppears when there is a problem with th e audio system. Check if the device is
compatible with the audio system.
Incompatible USB Device
Please Check Owner’s ManualAppears when an inco mpatible device is connected. Disconnect the device. Then
turn the audio system off, and turn it on again. Do not reconnect the device that
caused the error.
Unsupported VersionAppears when an unsupported iPod is conn ected. If it appears when a supported
iPod is connected, update the iPod software to the newer version.
Appears when the system does not ack nowledge the iPod. Reconnect the iPod.
Connect Retry
Unplayable FileAppears when the files in the USB flash drive are DRM or an unsupported format.
This error message appears for about 3 seconds, then plays the next song.
No Data
Appears when the iPod is empty.
Appears when the USB flash drive is em pty or there are no MP3, WMA, or AAC
files in the USB flash drive.
Check that compatible files are stored on the device.
UnsupportedAppears when an unsupported device is connected. If it appears when a
supported device is connected, reconnect the device.
iPod
USB flash drive
iPod and USB flash drive
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