2016 VOLVO V60 CROSS COUNTRY service

01 Introduction
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Volvo and the environment
Volvo is committed to the well being of its customers. As a natural part of this commit-ment, we care about the environment inwhich we all live. Concern for the environmentmeans an everyday involvement in reducingour environmental impact. Volvo's environmental activities are based on a holistic view, which means we consider theoverall environmental impact of a productthroughout its complete life cycle. In this con-text, design, production, product use, andrecycling are all important considerations. Inproduction, Volvo has partly or completelyphased out several chemicals includingCFCs, lead chromates, asbestos, and cad-mium; and reduced the number of chemicalsused in our plants 50% since 1991. Volvo was the first in the world to introduce into production a three-way catalytic con-verter with a Lambda sond, now called theheated oxygen sensor, in 1976. The currentversion of this highly efficient system reducesemissions of harmful substances (CO, HC,NOx) from the exhaust pipe by approximately95 – 99% and the search to eliminate theremaining emissions continues. Volvo is theonly automobile manufacturer to offer CFC-free retrofit kits for the air conditioning systemof all models as far back as the 1975model 240. Advanced electronic engine con-trols and cleaner fuels are bringing us closerto our goal. In addition to continuous environ-mental refinement of conventional gasoline-powered internal combustion engines, Volvois actively looking at advanced technologyalternative-fuel vehicles. When you drive a Volvo, you become our partner in the work to lessen the car's impacton the environment. To reduce your vehicle'senvironmental impact, you can: •
Maintain proper air pressure in your tires. Tests have shown decreased fuel econ-omy with improperly inflated tires.
• Follow the recommended maintenanceschedule in your Warranty and ServiceRecords Information booklet.
• Drive at a constant speed whenever pos-sible.
• See a trained and qualified Volvo servicetechnician as soon as possible forinspection if the check engine (malfunc-tion indicator) light illuminates, or stayson after the vehicle has started.
• Properly dispose of any vehicle-relatedwaste such as used motor oil, used bat-teries, brake pads, etc.
• When cleaning your vehicle, please usegenuine Volvo car care products. AllVolvo car care products are formulated tobe environmentally friendly.
FSC®
The FSC ®
(Forest Stewardship Council ®
)
symbol indicates that the wood pulp used in this publication comes from FSC ®
certified
forests and other responsible sources.
Related information
• Economical driving (p. 285)
• Tires – tire economy (p. 295)

01 Introduction
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Important warnings
Please keep the following warnings in mind when operating/servicing your vehicle.
Driver distractionA driver has a responsibility to do everythingpossible to ensure his or her own safety andthe safety of passengers in the vehicle andothers sharing the roadway. Avoiding distrac-tions is part of that responsibility. Driver distraction results from driver activities that are not directly related to controlling thevehicle in the driving environment. Your newVolvo is, or can be, equipped with many fea-ture-rich entertainment and communicationsystems. These include hands-free cellulartelephones, navigation systems, and multi-purpose audio systems. You may also ownother portable electronic devices for your ownconvenience. When used properly and safely,they enrich the driving experience. Improperlyused, any of these could cause a distraction. For all of these systems, we want to provide the following warning that reflects the strongVolvo concern for your safety. Never usethese devices or any feature of your vehicle ina way that distracts you from the task of driv-ing safely. Distraction can lead to a seriousaccident. In addition to this general warning,we offer the following guidance regardingspecific newer features that may be found inyour vehicle:
WARNING
•Never use a hand-held cellular tele- phone while driving. Some jurisdic-tions prohibit cellular telephone use bya driver while the vehicle is moving.
• If your vehicle is equipped with a navi-gation system, set and make changesto your travel itinerary only with thevehicle parked.
• Never program your audio systemwhile the vehicle is moving. Programradio presets with the vehicle parked,and use your programmed presets tomake radio use quicker and simpler.
• Never use portable computers or per-sonal digital assistants while the vehi-cle is moving.
Accessory installation
•
We strongly recommend that Volvo own- ers install only genuine, Volvo-approvedaccessories, and that accessory installa-tions be performed only by a trained andqualified Volvo service technician.
• Genuine Volvo accessories are tested toensure compatibility with the perform-ance, safety, and emission systems inyour vehicle. Additionally, a trained andqualified Volvo service technician knowswhere accessories may and may not besafely installed in your Volvo. In all cases,please consult a trained and qualified Volvo service technician before installingany accessory in or on your vehicle.
• Accessories that have not been approvedby Volvo may or may not be specificallytested for compatibility with your vehicle.Additionally, an inexperienced installermay not be familiar with some of yourcar's systems.
• Any of your car's performance and safetysystems could be adversely affected ifyou install accessories that Volvo has nottested, or if you allow accessories to beinstalled by someone unfamiliar with yourvehicle.
• Damage caused by unapproved orimproperly installed accessories may notbe covered by your new vehicle warranty.See your Warranty and Service RecordsInformation booklet for more warrantyinformation. Volvo assumes no responsi-bility for death, injury, or expenses thatmay result from the installation of non-genuine accessories.
Related information
• About this manual (p. 14)
• Volvo Structural Parts Statement (p. 19)

01 Introduction
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Volvo On Call Roadside Assistance
Your new Volvo comes with a four year ON CALL roadside assistance. Additional information, features, and benefits of this program are described in a separateinformation package in your glove compart-ment. If you require assistance, dial:In the U.S. 1-800-638-6586 (1-800-63-
VOLVO)In Canada 1-800-263-0475
NOTE
Some vehicles may be equipped with Volvo On Call with Sensus Connect ,
which will allow access to the call centerand additional features directly from thevehicle. This is in addition to the Volvo OnCall Roadside Assistance program men-tioned above. Volvo On Call with Sensus Connect will
be a customer pay subscription offer after an initial complimentary trial period.
Related information
• Information on the Internet (p. 20)
Technician certification
In addition to Volvo factory training, Volvo supports certification by the National Institutefor Automotive Service Excellence (A.S.E.). Certified technicians have demonstrated a high degree of competence in specific areas.Besides passing exams, each technicianmust also have worked in the field for two ormore years before a certificate is issued.These professional technicians are best ableto analyze vehicle problems and perform thenecessary maintenance procedures to keepyour Volvo at peak operating condition.

02 Safety
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Occupant safety
Safety is Volvo's cornerstone.
Volvo's concern for safetyOur concern for safety dates back to 1927 when the first Volvo rolled off the productionline. Three-point seat belts (a Volvo inven-tion), safety cages, and energy-absorbingimpact zones were designed into Volvo vehi-cles long before it was fashionable orrequired by government regulation. We will not compromise our commitment to safety. We continue to seek out new safetyfeatures and to refine those already in ourvehicles. You can help. We would appreciatehearing your suggestions about improvingautomobile safety. We also want to know ifyou ever have a safety concern with yourvehicle. Call us in the U.S. at:1-800-458-1552 or in Canada at:1-800-663-8255.
Occupant safety remindersHow safely you drive doesn't depend on how old you are but rather on:• How well you see.
• Your ability to concentrate.
• How quickly you make decisions under stress to avoid an accident.
The following suggestions are intended to help you cope with the ever changing trafficenvironment. •
Never drink and drive.
• If you are taking any medication, consult your physician about its potential effectson your driving abilities.
• Take a driver-retraining course.
• Have your eyes checked regularly.
• Keep your windshield and headlightsclean.
• Replace wiper blades when they start toleave streaks.
• Take into account the traffic, road, andweather conditions, particularly withregard to stopping distance.
• Never send text messages while driving.
• Refrain from using or minimize the use ofa cell phone while driving.
Related information
•Recall information (p. 26)
• Reporting safety defects (p. 27)
Recall information
Information regarding recalls or other service campaigns is available on our website atwww.volvocars.com/us/. On our website, select the tab YOUR VOLVO and the heading RECALL INFORMATION willbe displayed at the lower left side of thescreen. Enter your Vehicle Identification Num-ber for your vehicle (found at the base of thewindshield). If your vehicle has any openRecalls, they will be displayed on this page.
Volvo customers in CanadaFor any questions regarding open recalls for your vehicle, please contact your authorizedVolvo retailer. If your retailer is unable toanswer your questions, please contact VolvoCustomer Relations at 905 695-9626, Mon-day through Friday, 8:30 A.M. to 5:00 P.M.EST or by e-mail at [email protected] may also write us at: Volvo Cars of CanadaNational Customer Service9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B9
Related information
• Occupant safety (p. 26)
• Reporting safety defects (p. 27)

02 Safety
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Reporting safety defects
The following information will help you report any perceived safety-related defects in yourvehicle.
Reporting safety defects in the U.S.
If you believe that your vehicle has a defect which could cause a crash orcould cause injury or death, youshould immediately inform theNational Highway Traffic SafetyAdministration (NHTSA) in additionto notifying Volvo Cars of NorthAmerica, LLC. If NHTSA receivessimilar complaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However, NHTSAcannot become involved in individ-ual problems between you, yourretailer, or Volvo Cars of NorthAmerica, LLC. To contact NHTSA,you may either call the Auto SafetyHotline toll-free at 1-888-327-4236(TTY: 1-800-424-9153) or write to: NHTSA, U.S. Department of Trans-portation, Washington D.C. 20590. You can also obtain other informa- tion about motor vehicle safety fromhttp://www.safercar.gov, where youcan also enter your vehicle's VIN(Vehicle Identification Number) tosee if it has any open recalls. Volvo strongly recommends that if your vehicle is covered under aservice campaign, safety or emis-sion recall or similar action, it shouldbe completed as soon as possible.Please check with your local retaileror Volvo Cars of North America, LLCif your vehicle is covered underthese conditions. NHTSA can be reached at:Internet:http://www.nhtsa.govTelephone:1-888-DASH-2-DOT (1-888-327-4236).
Reporting safety defects in CanadaIf you believe your vehicle has a defect that could cause a crash or could cause injury ordeath, you should immediately inform Trans-port Canada in addition to notifying VolvoCars of Canada Corp.
Transport Canada can be contacted at:1-800-333-0510 Teletypewriter (TTY): 613 990-4500Fax: 1-819-994-3372Mailing Address: Transport Canada - Road Safety, 80 rue Noël, Gatineau, (Quebec) J8Z0A1
Related information
•
Occupant safety (p. 26)
• Recall information (p. 26)

02 Safety
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Seat belts – general
Seat belts should always be worn by all occu- pants of your vehicle. Children should beproperly restrained, using an infant, car, orbooster seat determined by age, weight andheight. Volvo also believes no child should sit in the front seat of a vehicle.
Adjusting the seat beltMost states and provinces make it mandatory for occupants of a vehicle to use seat belts.
Seat belt pretensionersAll seat belts are equipped with pretensionersthat reduce slack in the belts. These preten-sioners are triggered in situations where thefront or side impact airbags deploy, and incertain impacts from the rear. The front seatbelts also include a tension reducing devicewhich, in the event of a collision, limits the peak forces exerted by the seat belt on theoccupant.
Seat belt maintenanceCheck periodically that the seat belts are ingood condition. Use water and a mild deter-gent for cleaning. Check seat belt mechanismfunction as follows: attach the seat belt andpull rapidly on the strap.
WARNING
Never use a seat belt for more than one occupant. Never wear the shoulder portionof the belt under the arm, behind the backor otherwise out of position. Such usecould cause injury in the event of an acci-dent. As seat belts lose much of theirstrength when exposed to violent stretch-ing, they should be replaced after any col-lision, even if they appear to be undam-aged.
WARNING
•
Never repair the belt yourself; have this work done by a trained and qualifiedVolvo service technician only.
• Any device used to induce slack intothe shoulder belt portion of the three-point belt system will have a detrimen-tal effect on the amount of protectionavailable to you in the event of a colli-sion.
• The seat back should not be tilted toofar back. The shoulder belt must betaut in order to function properly.
• Do not use child safety seats or childbooster cushions/backrests in thefront passenger's seat. We also rec-ommend that children who have out-grown these devices sit in the rearseat with the seat belt properly fas-tened.
Related information
•
Seat belts – buckling/unbuckling (p. 29)
• Seat belt reminder (p. 30)
• Seat belts – pregnancy (p. 31)

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02 Safety
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bags (p. 39), a front passenger occupant weight sensor (p. 36), and inflatable cur-tains (p. 41). All of these systems are moni-tored by the SRS control module. An SRSwarning light in the instrument panel (see theillustration) illuminates when the ignition is inmodes I or II, and will normally go out after
approximately 6 seconds if no faults aredetected in the system. Where applicable, a text message will also be displayed when the SRS warning light illumi-nates. If this warning symbol is not function-ing properly, the general warning symbol illu-minates and a text message will be displayed. See also Information displays – indicator symbols (p. 70) and Information displays –warning symbols (p. 72) for more informa-tion about indicator and warning lights.WARNING
• If the SRS warning light stays on after the engine has started or if it illumi-nates while you are driving, have thevehicle inspected by a trained andqualified Volvo service technician assoon as possible.
• Never try to repair any component orpart of the SRS yourself. Any interfer-ence in the system could cause mal-function and serious injury. All work onthese systems should be performed bya trained and qualified Volvo servicetechnician.
WARNING
If your vehicle has become flood-damaged in any way (e.g., soaked carpeting/stand-ing water on the floor of the vehicle), donot attempt to start the vehicle or insertthe remote key into the ignition slot beforedisconnecting the battery (see below). Thismay cause airbag deployment which couldresult in serious injury. Have the vehicletowed to a trained and qualified Volvoservice technician for repairs. Before attempting to tow the vehicle:
1. Switch off the ignition for at least
10 minutes and disconnect the bat- tery.
2. Follow the instructions for manually overriding the shiftlock system Trans-mission – shiftlock override (p. 261).
Related information
• Crash mode – general information (p. 44)

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02 Safety
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collisions where rapid deceleration occurs.
• The SRS (p. 31) sensors, which triggerthe front airbags, are designed to react toboth the impact of the collision and theinertial forces generated by it, and todetermine if the intensity of the collision issufficient for the seat belt pretensionersand/or airbags to be deployed.
However, not all frontal collisions activate the front airbags.
• If the collision involves a nonrigid object (e.g., a snow drift or bush), or a rigid,fixed object at a low speed, the front air-bags will not necessarily deploy.
• Front airbags do not normally deploy in aside impact collision, in a collision fromthe rear or in a rollover situation.
• The amount of damage to the bodyworkdoes not reliably indicate if the airbagsshould have deployed or not.
WARNING
If any of the airbags have deployed:
• Do not attempt to drive the vehicle. Have it towed to a qualified repairfacility.
• If necessary seek medical attentIon.
WARNING
•Do not use child safety seats or child booster cushions/backrests in thefront passenger's seat. We also rec-ommend that occupants under 4 feet7 inches (140 cm) in height who haveoutgrown these devices sit in the rear seat with the seat belt fastened 1
.
• Never drive with the airbags deployed. The fact that they hang out can impairthe steering of your vehicle. Othersafety systems can also be damaged.
• The smoke and dust formed when theairbags are deployed can cause skinand eye irritation in the event of pro-longed exposure.
Should you have questions about any com- ponent in the SRS system, please contact atrained and qualified Volvo service technicianor Volvo customer support: In the USA Volvo Cars of North America, LLC Customer Care Center1 Volvo DriveP.O. Box 914Rockleigh, New Jersey 076471-800-458-1552 www.volvocars.com/us In Canada Volvo Cars of Canada Corp. National Customer Service9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B91-800-663-8255www.volvocars.com/ca
1
See also the Occupant Weight Sensor information, (p. 36).