160Vehicle care
8. Pass the retainer 1 through the
hole in the rim, inserting the
locating pin into one of the bolt
holes and secure with knob 2.
9. Insert the wheel wrench into the aperture in the load compartment
floor and rotate to fully raise the
spare wheel.
Have the defective tyre renewed or repaired as soon as possible.
CNG vehicles
Vehicles with CNG; the spare wheel
is located in the load compartment.1. Unscrew two bolts using the wheel wrench and remove spare
wheel from bracket. Vehicle tools
3 149.
2. Change the wheel.
3. Position the replaced spare wheel
onto the bracket ensuring correct
alignment of the locating pin.
4. Secure spare wheel by tightening two bolts using the wheel wrench.
Have the defective tyre renewed or
repaired as soon as possible.
Directional tyres Fit directional tyres such that they rollin the direction of travel. The rolling
direction is indicated by a symbol
(e.g. an arrow) on the sidewall.
The following applies to tyres fitted
opposing the rolling direction:
● Driveability may be affected. Have the defective tyre renewed
or repaired as soon as possible.
● Drive particularly carefully on wet
and snow-covered road
surfaces.
Vehicle care163Caution
The towing eye must only be usedfor towing and not for recovering
the vehicle.
Switch on ignition to release steering
wheel lock and to permit operation of
brake lights, horn and windscreen
wiper.
Transmission in neutral.
Notice
If neutral cannot be selected on
vehicles with manual transmission
automated (MTA), the vehicle must
only be towed with the drive wheels
raised off the ground.
Caution
Drive slowly. Do not drive jerkily.
Excessive tractive force can
damage the vehicle.
When the engine is not running,
considerably more force is needed to
brake and steer.
To prevent the entry of exhaust gases from the towing vehicle, switch on the
air recirculation and close the
windows.
Seek the assistance of a workshop.
After towing, unscrew the towing eye
and replace the cap.
Towing another vehicle
Insert a screwdriver in the slot at the
side of the cap. Release the cap by
carefully levering the screwdriver. To
prevent damage it is recommended to place a cloth between the screwdriver
and the frame.
The towing eye is stowed with the vehicle tools 3 149.
Screw in the towing eye as far as it will
go until it stops in a horizontal
position.
Attach a tow rope – or even better a tow bar – to the towing eye.
The towing eye must only be used for
towing and not for recovering a
vehicle.Caution
Drive slowly. Do not drive jerkily.
Excessive tractive force can
damage the vehicle.
After towing, unscrew the towing eye.
Insert cap.
164Vehicle careAppearance careExterior care
Locks The locks are lubricated at the factoryusing a high quality lock cylinder
grease. Use de-icing agent only when
absolutely necessary, as this has a
degreasing effect and impairs lock function. After using a de-icing agent, have the locks regreased by a
workshop.
Washing The paintwork of your vehicle is
exposed to environmental influences. Wash and wax your vehicle regularly.
When using automatic vehicle
washes, select a programme that
includes waxing.
Bird droppings, dead insects, resin,
pollen and the like should be cleaned
off immediately, as they contain
aggressive constituents which can
cause paint damage.If using a vehicle wash, comply with
the vehicle wash manufacturer's
instructions. The windscreen wiper and rear window wiper must be
switched off. Remove antenna and
external accessories such as roof
racks etc.
If you wash your vehicle by hand,
make sure that the insides of the
wheel housings are also thoroughly
rinsed out.
Clean edges and folds on opened
doors and the bonnet as well as the
areas they cover.Caution
Always use a cleaning agent with
a pH value of 4 to 9.
Do not use cleaning agents on hot surfaces.
Have the door hinges of all doors
greased by a workshop.
Do not clean the engine compartment with a steam-jet or high-pressure jet
cleaner.
Thoroughly rinse and leather-off the vehicle. Rinse leather frequently. Use
separate leathers for painted and
glass surfaces: remnants of wax on
the windows will impair vision.
Exterior lights
Headlight and other light covers are
made of plastic. Do not use any
abrasive or caustic agents, do not use
an ice scraper, and do not clean them
dry.
Polishing and waxing
Wax the vehicle regularly (at the
latest when water no longer beads).
Otherwise, the paintwork will dry out.
Polishing is necessary only if the paint
has become dull or if solid deposits
have become attached to it.
Paintwork polish with silicone forms a protective film, making waxing
unnecessary.
Plastic body parts must not be treated
with wax or polishing agents.
Vehicle care165Windows and windscreen wiper
blades
Use a soft lint-free cloth or chamois
leather together with window cleaner
and insect remover.
When cleaning the rear window from
inside, always wipe in parallel to the
heating element to prevent damage.
For mechanical removal of ice, use a
sharp-edged ice scraper. Press the
scraper firmly against the glass so
that no dirt can get under it and
scratch the glass.
Clean smearing wiper blades with a
soft cloth and window cleaner.
Remove dirt residues from smearing
wiper blades by using a soft cloth and window cleaner. Also make sure to
remove any residues such as wax,
insect residues and similar from the
window.
Ice residues, pollution and continuous
wiping on dry windows will damage or
even destroy the wiper blades.Glass panel
Never clean with solvents or abrasive
agents, fuels, aggressive media (e.g.
paint cleaner, acetone-containing
solutions etc.), acidic or highly
alkaline media or abrasive pads. Do
not apply wax or polishing agents to
the glass panel.
Wheels and tyres Do not use high-pressure jet
cleaners.
Clean rims with a pH-neutral wheel
cleaner.
Rims are painted and can be treated
with the same agents as the body.
Paintwork damage
Rectify minor paintwork damage with
a touch-up pen before rust forms.
Have more extensive damage or rust areas repaired by a workshop.
Underbody
Some areas of the vehicle underbody
have a PVC undercoating while other critical areas have a durable
protective wax coating.After the underbody is washed, check
the underbody and have it waxed if
necessary.
Bitumen/rubber materials could
damage the PVC coating. Have
underbody work carried out by a
workshop.
Before and after winter, wash the
underbody and have the protective
wax coating checked.
Natural gas system
Do not direct the steam jet or high-
pressure jet towards natural gas
system components. It is particularly important to protect the natural gastank and the pressure valves on the
vehicle underbody and the bulkhead in the engine compartment.
These components must not be
treated using chemical cleaners or
preservatives.
Have components of the natural gas
system cleaned by a workshop
authorised to carry out maintenance
of natural gas vehicles.
Technical data177Vehicle dimensionsTypeVanCombi / Combo TourWheelbaseL1L2L1L2Length [mm]4390474043904740Width without exterior mirrors [mm]1850185018501850Width with exterior mirrors [mm]2119211921192119Height [mm]; Standard roof8)1895192718951927Height [mm]; High roof8)2125212521252125/21159)Length of load compartment floor [mm]182021701400/99110)1750/1341 10)Load compartment width [mm]123012301230/116611)1230/116611)Load compartment height [mm]; Standard roof1305130513051305Load compartment height [mm]; High roof1550155015501550Wheelbase [mm]2755310527553105Turning circle kerb to kerb [m]11.212.511.212.58)
Without antenna.
9) Combi/Combo Tour.
10) With/without folded rear seats (5-seater version only).
11) Combo Tour only.
180Customer informationCustomer
informationCustomer information ................180
Declaration of conformity .........180
Vehicle data recording and pri‐
vacy ........................................... 180
Event data recorders ...............180
Radio Frequency Identification (RFID) ..................................... 181Customer information
Declaration of conformity
Transmission systems
This vehicle has systems that
transmit and/or receive radio waves
subject to Directive 1999/5/EC.
These systems are in compliance
with the essential requirements and
other relevant provisions of
Directive 1999/5/EC. Copies of the
original Declarations of Conformity
can be obtained on our website.Vehicle data recording
and privacy
Event data recorders Data storage modules in the
vehicle
A large number of electronic
components of your vehicle contain
data storage modules temporarily or
permanently storing technical data
about the condition of the vehicle,
events and errors. In general, this
technical information documents the
condition of parts, modules, systems or the environment:
● operating conditions of system components (e.g. filling levels)
● status messages of the vehicle and its single components (e.g.
number of wheel revolutions / rotational speed, deceleration,
lateral acceleration)
● dysfunctions and defects in important system components
182IndexAAccessories and vehicle modifications .......................... 132
Adjustable air vents ...................105
Airbag activation ........................... 85
Airbag and belt tensioners ...........77
Airbag deactivation ..........49, 78, 85
Airbag label................................... 44 Airbag system .............................. 44
Air conditioning regular operation ................................ 106
Air conditioning system .............. 102
Air intake .................................... 106
Air vents...................................... 105
Alert .............................................. 90
Antilock brake system ................ 119
Antilock brake system (ABS) .......79
Anti-Slip Regulator (ASR) ...........121
Anti-theft locking system .............. 26
Anti-theft security lock ..................21
Appearance care ........................164
Armrest ......................................... 36
Ashtrays ....................................... 70
ASR (Anti-Slip Regulator) ...........121
Audible warning chimes................ 90
Autoclose ...................................... 85
Automatic fuel cut-off ............91, 109
Automatic locking .........................85B
Battery discharge protection ......100
Belts.............................................. 41
Bonnet ....................................... 134
Brake and clutch fluid .................168
Brake assist ............................... 120
Brake fluid .................................. 137
Brake pad wear ............................ 79
Brakes ............................... 119, 137
Brake system ............................... 79
Breakdown.................................. 162
Bulb replacement ....................... 140
C Capacities .................................. 178
Car Pass ...................................... 20
Catalytic converter .....................114
Central locking system ................21
Centre high-mounted brake light 143
Change engine oil .......................82
Changing tyre and wheel size ...153
Charging system .......................... 78
Child locks ................................... 23
Child restraint installation locations ................................... 52
Child restraints.............................. 51
Child restraint systems ................51
Child safety system for rear windows .................................... 29
Chimes ......................................... 90
185Operating windows from outside..29
Outside temperature ....................67
Overhead console .......................57
Overrun cut-off ........................... 110
P Parking ................................ 17, 112
Parking assist ............................ 124
Parking brake ............................ 119
Particulate filter ........................... 113
Payload......................................... 62
Pedals......................................... 107
Performance .............................. 175
Performing work ........................134
Pollen filter ................................. 106
Power outlets ............................... 68
Power steering fluid ....................136
Power windows ............................ 29
Preheating ................................... 81
Puncture ..................................... 157
R Radio Frequency Identification (RFID) ..................................... 181
Radio info ..................................... 85
Radio remote control ...................20
Rear doors ................................... 24
Rear fog light ............................... 84
Rear fog lights ............................. 96
Rear parcel shelf .......................... 58
Rear seats .................................... 37Rear storage................................. 58
Rear windows .............................. 31
Rear window wiper/washer .......... 66
Recommended fluids and lubricants ........................ 168, 171
Refuelling ................................... 127 Removing seats ............................ 39
Reversing lights ........................... 96
Ride control systems ..................121
Roof bars ...................................... 58
Roof load ...................................... 62
Roof rack ..................................... 62
Roof racks .................................... 62
S Safety belts ................................... 41
Seat adjustment ....................... 7, 34
Seat belt ........................................ 8
Seat belt reminder .......................77
Seat belt reminder warning chime 85
Seat belts ..................................... 41
Seat folding .................................. 35
Seat heating ................................. 37
Seat position ................................ 33
Second row seats ........................37
Selector lever ............................. 116
Service ............................... 106, 167
Service display ......................73, 85
Service information ....................167
Settings menu............................... 85Side airbag system ......................49
Sidelights ...................................... 94
Side turn signal lights ................143
Sliding door .................................. 23
Sliding side door ........................... 23
Spare wheel ............................... 158
Speed limit warning chime............ 85
Speedometer ............................... 70
Standard display ........................... 85
Starting and operating ................108
Starting off ................................... 16
Starting the engine ............109, 115
Steering ...................................... 107
Steering wheel adjustment ......9, 65
Steering wheel controls ...............65
Stop engine .................................. 76
Stop-start system.................. 84, 110
Storage ......................................... 56
Storage compartments .................56
Sun visors .................................... 31
Symbols ......................................... 4
T
Tachometer ................................. 71
Tailgate ......................................... 25
Tail lights ................................... 142
Temperature ................................. 85
Third row seats ............................ 39
Three-point seat belt .................... 42
Tools .......................................... 149