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3898-2. Steps to take in an emergency
8
When trouble arises
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If your vehicle needs to be towed
The following may indicate a problem with your transmission. Contact
any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional or commercial towing service before towing.
● The hybrid system is operating but the vehicle does not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional or commercial towing
service, using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
If towing your vehicle with a wheel-lift type truck from the front,
the vehicle’s rear wheels and axles must be in good conditions.
( P. 389, 393)
If they are damaged, use a towing dolly or flatbed truck.
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck
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3908-2. Steps to take in an emergency
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If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
After transporting, return the cov-
ers that were attached to the rear
side.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45 .
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake. Use a towing dolly under the
front wheels.
Using a flatbed truck
Front
Page 391 of 492
3918-2. Steps to take in an emergency
8
When trouble arises
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If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing eyelets. This should only be attempted on hard surfaced roads
for short distances at under 5 km/h (3 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Take out the towing eyelet. ( P. 408)
Remove the eyelet cover by
turning.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Emergency towing
Emergency towing procedure
1
2
3
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3928-2. Steps to take in an emergency
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Tighten down the towing eyelet
securely using a wheel nut
wrench* or hard metal bar.
*: If a wheel nut wrench is not
equipped, a wheel nut wrench can
be purchased at any authorized
Toyota dealer or repairer, or
another duly qualified and
equipped professional.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Vehicles without a smart entry & start system: Enter the vehicle
being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to the “ON” posi-
tion.
Vehicles with a smart entry & start system: Enter the vehicle being
towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON mode.
Shift the shift lever to N and release the parking brake.
When the shift lever cannot be shifted: P. 440
■While towing
If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
● Vehicles with a wheel nut wrench: Wheel nut wrench is installed in the lug-
gage. ( P. 408, 423)
● Vehicles without a wheel nut wrench: Wheel nut wrench can be purchased
at any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
4
5
6
7
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3938-2. Steps to take in an emergency
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When trouble arises
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WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
● Vehicles without a smart entry & start system: Do not turn the power
switch to the “LOCK” position.
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
● Vehicles with a smart entry & start system: Do not turn the power switch
off.
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
■ Installing towing eyelet to the vehicle
Make sure that towing eyelet is installed securely.
If not securely installed, towing ey elet may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground.
If the vehicle is towed with the front
wheels contacting the ground, the driv-
etrain and related parts may be damaged
or electricity generated by the operation
of the motor may cause a fire to occur
depending on the nature of the damage
or malfunction.
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3948-2. Steps to take in an emergency
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NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Vehicles without a smart entry & start system: Do not tow the vehicle from
the rear when the power switch in the “LOCK” position or the key is
removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● Vehicles with a smart entry & start system: Do not tow the vehicle from the
rear when the power switch is off. The steering lock mechanism is not
strong enough to hold the front wheels straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
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4038-2. Steps to take in an emergency
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When trouble arises
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■ If the tire pressure warning system is not functioning (vehicles with a
tire pressure warning system)
The tire pressure warning system will be disabled in the following conditions:
(When the condition becomes normal, the system will work properly.)
● If tires not equipped with tire pressure warning valves and transmitters are
used
● If the ID code on the tire pressure warning valves and transmitters is not
registered in the tire pressure warning computer
● If the tire inflation pressure is 500 kPa (5.1 kgf/cm2 or bar, 73 psi) or higher
The tire pressure warning system may be disabled in the following conditions:
(When the condition becomes normal, the system will work properly.)
● If electronic devices or facilities using similar radio wave frequencies are
nearby
● If a radio set at a similar frequency is in use in the vehicle
● If a window tint that affects the radio wave signals is installed
● If there is a lot of snow or ice on the vehicle, particularly around the wheels
or wheel housings
● If non-genuine Toyota wheels are used (Even if you use Toyota wheels, the
tire pressure warning system may not work properly with some types of
tires.)
● If tire chains are used
■ If the tire pressure warning light frequently comes on after blinking for 1
minute (vehicles with a tire pressure warning system)
If the tire pressure warning light frequently comes on after blinking for 1
minute when the power switch is turned on, have it checked by any autho-
rized Toyota dealer or repairer, or another duly qualified and equipped profes-
sional.
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4048-2. Steps to take in an emergency
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WARNING
■When the electric power steering system warning light comes on
The steering wheel may become extremely heavy.
If the steering wheel becomes heavier than usual when operating, hold
firmly and operate using more force than usual.
■ If the tire pressure warning light comes on (vehicles with a tire pres-
sure warning system)
Be sure to observe the following precautions. Failure to do so could cause a
loss of vehicle control and result in death or serious injury.
● Stop your vehicle in a safe place as soon as possible. Adjust the tire infla-
tion pressure immediately.
● If the tire pressure warning light comes on even after tire inflation pressure
adjustment, it is probable that you have a flat tire. Check the tires. If a tire
is flat, change it with the spare tire and have the flat tire repaired by the
nearest authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
● Avoid abrupt maneuvering and braking. If the vehicle tires deteriorate, you
could lose control of the steering wheel or the brakes.
■ If a blowout or sudden air leakage should occur (vehicles with a tire
pressure warning system)
The tire pressure warning system may not activate immediately.
NOTICE
■ To ensure the tire pressure warning system operates properly (vehi-
cles with a tire pressure warning system)
Do not install tires with different specifications or makers, as the tire pres-
sure warning system may not operate properly.