Page 1 of 58
2016 WARRANT Y
& MAINTENANCE
GUIDE
00\f0\f-1 6WM G-IM2
W W W.SCION.COM
©201\f S\bion, a marque of Toyota Motor Sales, U.S. A., In\b.
Printed in U.S. A . 1/16
1\f-TCS-09231
If your name or address has \bhanged
or you pur\bhased your S\bion as a
used vehi\ble, please \bomplete and
mail the atta\bhed \bard, even if your
warranty \boverage has expired.
This will enable S\bion to \bonta\bt you
with important produ\bt or safety
updates \bon\berning your vehi\ble.
If the \bard is no longer atta\bhed,
please \ball S\bion Customer
Experien\be at (866) 707-2466.
Che\bk one:
Same owner, name and/or address has \bhanged
New owner, pur\bhased vehi\ble used
Same owner, additional driver who should re\beive produ\bt/safety updates
Mr.
Mrs.
Ms.
Miss
D r.
First name M.I.Last name
Company name
Street address or P.O. Box Apt. or suite number
CityStateZip \bode
–
This information is obtained solely for the use of S\bion, a marque of Toyota Motor Sales, U.S. A ., In\b.
S\bion o\b\basionally sends spe\bial promotional of fers to registered owners. Che\bk here if you prefer
not to re\beive these of fers.
Vehi\ble Identifi\bation Number (required to pro\bess \bhange)
Mo.
Day
Year
/ /
Effe\btive date of
this information
Primar y phone number– –
Alternate phone number––
E-mail address
EVV
Che\bk here if
address below
is for \bompany
OwnEr InfOrmatIOn ChangE fOrm
Page 2 of 58
W
elcome to Scion. You’ve joined
a select group of car buyers:
people who want a vehicle
that sets them apart from the crowd.
We created the car, but you made it
your own — reflecting your life and your
own sense of style.
Of course, quality and reliability are just
as important as a stylish ride. After all,
if the ride doesn’t go, what’s the point?
Which is the point of Scion’s excellent
warranty coverage. We stand behind
the quality of our vehicles. This booklet
tells you just how much.
Your satisfaction is really important to
us, so occasionally we may create a
special policy adjustment to pay for
certain repairs that are no longer
covered by warranty. When we do this,
we mail details to the owners we have
on record. That’s why it’s important to
send in the card at the back of this
booklet if you move or if you bought
your Scion from a previous owner. Just
tear out the card and drop it in the
mail; you don’t even have to put a
stamp on it.
We want you to be confident that your
ride will keep you on the road — and
that Scion will keep you covered when
you need it. We think you’ll feel pretty
good about that after taking a look at
this booklet. Again, welcome to Scion!This booklet describes the terms of
Scion warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s
maintenance requirements. Be sure
to look it over pretty carefully, since
proper maintenance is required to
ensure that warranty coverage
remains intact.
All the info in this booklet is the latest
available at the time of publication and,
with the exception of the emission
control warranties, is subject to change
without notice.
Scion is a marque of Toyota Motor
Sales, U.S.A., Inc.
WE’VE GOT YOU COVERED
1
2016 NOTAVAILABLE
(SIM)2016 NOTAVAILABLE
(SIM)
Page 3 of 58
WARRANTY INFORMATION
Introduction
If You Need Assistance4
The Immobilizer Key6
Your Warranties in Detail
Transportation Assistance8
General Warranty Provisions9
New Vehicle Limited Warranty13
Federal Emission Control Warranty17
California Emission Control Warranty23
Your Responsibilities
Tire Limited Warranty28
Operation and Maintenance29
Obtaining Warranty Service31
TABLE OF CONTENTS
2
Page 4 of 58
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance32
Keep Your Ride Running33
Maintenance & Scion Warranty Coverage34
Maintenance Log
Using the Maintenance Log Charts35
Maintenance Log36
Explanation of Maintenance Items52
Vehicle Identification56
TABLE OF CONTENTS
3
Page 5 of 58
B
oth Scion and your dealership
want to make your Scion
ownership experience easy and
convenient. If you have a problem or
concern — either during or after the
warranty period — please take the
following steps to ensure a quick
response:
Step 1
Talk to a dealership manager, such as
the service manager or customer
relations manager. In most cases, you
can reach a satisfactory solution at this
step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866)
70-SCION, or (866) 707-2466.
To help everything move quickly, please
have the following information at hand
when you call:
>Your Scion’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
>Current mileage on your vehicle
>Name of your Scion dealership
A Scion customer relations
representative will help you work with
the dealership to find a satisfactory
solution.
Step 3
If you’re still not satisfied after
pursuing steps 1 and 2, Scion offers
additional assistance through the
Dispute Settlement Program, a dispute
resolution program administered by the
National Center for Dispute
Settlement. The purpose of this
program is to resolve disputes through
arbitration—aprocessbywhich two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
When you call, be sure to have your
vehicle identification number, your
current mileage and the names of your
selling and servicing dealerships.
IF YOU NEED ASSISTANCE
INTRODUCTION
Introduction4
Page 6 of 58
California residents:Scion offers you
assistance through an arbitration
program called the California Dispute
Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional
information, call Scion Customer
Experience at (866) 70-SCION, or (866)
707-2466. You may also contact the
CDSP directly at (888) 300-6237. Failure
to use the CDSP may affect your rights
and remedies under California’s
“Lemon Laws.”
This information about the Dispute
Settlement Programs is correct as of
the date of printing. However, the
programs may be changed without
notice. For the most current
information about the programs, call
Scion Customer Experience at (866)
70-SCION, or (866) 707-2466.
IF YOU NEED ASSISTANCE
INTRODUCTION
Introduction5
Page 7 of 58
THE NEW WORLD OF
ANTI-THEFT
TECHNOLOGY
This Scion vehicle may be equipped
with an electronic “immobilizer”
anti-theft system. When the key is
inserted into the ignition switch it
transmits an electronic code to an
immobilizer computer. The engine will
only start if the code in the key matches
the code in the immobilizer. If the code
does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t
start the vehicle unless the key has the
same code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement
keys is restricted. Only an Authorized
Servicing Dealership* or certain
bonded/registered independent
locksmiths can generate replacement
keys.
* For the purposes of this system, an Authorized Servicing Dealership is a Scion dealership or a
Toyota dealership.
THE IMMOBILIZER KEY
INTRODUCTION
Introduction6
Page 8 of 58
REPLACING THE KEY
Upon purchase, each vehicle should
have two master keys and an
aluminum tag with a key-code
imprinted on it.
To generate a fully functional
replacement key (one that will both
open the doors and start the engine),
one of the master keys is required. To
make a key that will open the door for
retrieval of items locked inside the
vehicle, the aluminum key-code tag can
be used. If a master key or the
aluminum key-code tag is not available,
an Authorized Servicing Dealership or
certain registered locksmiths can
obtain the key code from a
restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if
all registered master keys have been
lost. If an Authorized Servicing
Dealership is not available, please refer
towww.aloa.orgto find a
bonded/registered locksmith who
performs high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do
not record it in a way that can be easily
identified and associated with the
vehicle. It is wise to keep a copy of the
key-code outside of the vehicle.
If the vehicle was delivered with less
than two keys and the aluminum
key-code tag, consider having an
Authorized Servicing Dealership or a
qualified independent automotive
locksmith make a duplicate key before
you need it.
THE IMMOBILIZER KEY
INTRODUCTION
Introduction7
