2016 TOYOTA HIGHLANDER ESP

4786-4. Using the other interior features
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Services
Subscribers have the following Safe
ty Connect services available:
● Automatic Collision Notification
*
Helps drivers receive necessary response from emergency ser-
vice providers. ( P. 480)
*: U.S. Patent No. 7,508,298 B2
● Stolen Vehicle Location
Helps drivers in the event of vehicle theft. ( P. 481)
● Emergency Assistance Button (SOS)
Connects drivers to response-center support. ( P. 481)
● Enhanced Roadside Assistance
Provides drivers various on-road assistance. ( P. 481)
■Subscription
After you have signed the Telemati cs Subscription Service Agree-
ment and are enrolled, you c an begin receiving services.
A variety of subscription terms ar e available for purchase. Contact
your Toyota dealer, call 1-800-331-4331, or push the “SOS” button
in your vehicle for furt her subscription details.

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Interior features
HIGHLANDER_U (OM48F09U)
■Safety Connect Services Information
●Phone calls using the vehicle’s Bluetooth® technology will not be possible
during Safety Connect.
● Safety Connect is available beginning Fall 2009 on select Toyota models.
Contact with the Safety Connect response center is dependent upon the
telematics device being in operative condition, cellular connection availabil-
ity, and GPS satellite signal reception, which can limit the ability to reach the
response center or receive emergency service support. Enrollment and
Telematics Subscription Service Agreement are required. A variety of sub-
scription terms are available; charges vary by subscription term selected.
● Automatic Collision Notification, Emergency Assistance, Stolen Vehicle
Location, and Enhanced Roadside Assistance will function in the United
States, including Hawaii and Alaska, and in Canada. No Safety Connect
services will function outside of the United States in countries other than
Canada.
● Safety Connect services are not subject to section 255 of the Telecommuni-
cations Act and the device is not TTY compatible.
■ Languages
The Safety Connect response center will offer support in multiple languages.
The Safety Connect system will offer voice prompts in English and Spanish.
Please indicate your language of choice when enrolling.
■ When contacting th e response center
You may be unable to contact the response center if the network is busy.

4806-4. Using the other interior features
HIGHLANDER_U (OM48F09U)
When the engine switch is turned to IGNITION ON mode, the red indi-
cator light comes on for 2 seconds then turns off. Afterward, the green
indicator light comes on, indicating that the service is active.
The following indicator light patterns indicate specific system usage
conditions:
● Green indicator light on = Active service
● Green indicator light flashing = Sa fety Connect call in process
● Red indicator light (except at vehi cle start-up) = System malfunction
(contact your Toyota dealer)
● No indicator light (off) = Safety Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision, the
system is designed to automatical ly call the response center. The
responding agent receives the vehicle’s location and attempts to
speak with the vehicle occupants to assess the level of emergency.
If the occupants are unable to communicate, the agent automati-
cally treats the call as an emergency, contacts the nearest emer-
gency services provider to descri be the situation, and requests that
assistance be sent to the location.
Safety Connect LE D light Indicators
Safety Connect services

4816-4. Using the other interior features
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Interior features
HIGHLANDER_U (OM48F09U)■
Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local author-
ities to assist them in locating a nd recovering the vehicle. After filing
a police report, call the Safety Connect response center at 1-800-
331-4331 and follow the prompts for Safety Connect to initiate this
service.
In addition to assisting law enforcement with recovery of a stolen
vehicle, Safety-Connect-equippe d vehicle location data may, under
certain circumstances, be shared with third parties to locate your
vehicle. Further information is available at Toyota.com.
■Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect respon se center. The answering agent
will determine your vehicle’s location, assess the emergency, and
dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center
agent that you are not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside Assi stance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” bu tton to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel deli very, etc. For a description of the
Enhanced Roadside Assistance se rvices and their limitations,
please see the Safety Connect Terms and Conditions, which are
available at Toyota.com.

4826-4. Using the other interior features
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Important! Read this informati on before using Safety Connect.
■Exposure to radio frequency signals
The Safety Connect system installed in your vehicle is a low-power
radio transmitter and receiver. It receives and also sends out radio
frequency (RF) signals.
In August 1996, the Federal Communications Commission (FCC)
adopted RF exposure gui delines with safety levels for mobile wire-
less phones. Those guidelines are consistent with the safety stan-
dards previously set by the fo llowing U.S. and international
standards bodies.
● ANSI (American National Stan dards Institute) C95.1 [1992]
● NCRP (National Council on Radiation Protection and Measure-
ment) Report 86 [1986]
● ICNIRP (Internationa l Commission on Non-Ionizing Radiation
Protection) [1996]
Those standards were based on comprehensive and periodic eval-
uations of the relevant scientific lit erature. Over 120 scientists, engi-
neers, and physicians from uni versities, and government health
agencies and industries reviewed t he available body of research to
develop the ANSI Standard (C95.1).
The design of Safety Connect complies with the FCC guidelines in
addition to those standards.
■ Certification for Safety Connect
FCC ID: O6Y-CDMRF101
FCC ID: XOECDMRF101B
FCC ID: N7NGTM2
NOTE:
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful interfer-
ence, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC WARNING:
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Safety information for Safety Connect

4937-1. Maintenance and care
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Maintenance and care
HIGHLANDER_U (OM48F09U)
■Caring for leather areas
Toyota recommends cleaning the interior of the vehicle at least twice a year to
maintain the quality of the vehicle’s interior.
■ Shampooing the carpets
There are several commercial foaming-type cleaners available. Use a sponge
or brush to apply the foam. Rub in overlapping circles. Do not use water.
Wipe dirty surfaces and let them dry. Excellent results are obtained by keep-
ing the carpet as dry as possible.
■ Seat belts
Clean with mild soap and lukewarm water using a cloth or sponge. Also
check the belts periodically for excessive wear, fraying or cuts.
WARNING
■Water in the vehicle
●Do not splash or spill liquid in the vehicle.
Doing so may cause electrical components etc. to malfunction or catch
fire.
● Do not get any of the SRS components or wiring in the vehicle interior wet.
( P. 42)
An electrical malfunction may cause the airbags to deploy or not function
properly, resulting in death or serious injury.
■ Cleaning the interior (especially instrument panel)
Do not use polish wax or polish cleaner. The instrument panel may reflect
off the windshield, obstructing the driver’s view and leading to an accident,
resulting in death or serious injury.

4947-1. Maintenance and care
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NOTICE
■Cleaning detergents
●Do not use the following types of detergent, as they may discolor the vehi-
cle interior or cause streaks or damage to painted surfaces:
• Non-seat portions: Organic substances such as benzene or gasoline,
alkaline or acidic solutions, dye, and bleach
• Seats: Alkaline or acidic solutions, such as thinner, benzene, and alco- hol
● Do not use polish wax or polish cleaner. The instrument panel’s or other
interior part’s painted surface may be damaged.
■ Preventing damage to leather surfaces
Observe the following precautions to avoid damage to and deterioration of
leather surfaces:
●Remove any dust or dirt from leather surfaces immediately.
● Do not expose the vehicle to direct sunlight for extended periods of time.
Park the vehicle in the shade, especially during summer.
● Do not place items made of vinyl, plastic, or containing wax on the uphol-
stery, as they may stick to the leather surface if the vehicle interior heats
up significantly.
■ Water on the floor
Do not wash the vehicle floor with water.
Vehicle systems such as the audio system may be damaged if water comes
into contact with electrical components such as the audio system above or
under the floor of the vehicle. Water may also cause the body to rust.
■ When cleaning the inside of the wi ndshield (vehicles with LDA [Lane
Departure Alert] and Automatic High Beam)
Be careful not to touch the camera sensor ( P. 251, 283).
If the camera is accidentally scratched or hit, LDA and Automatic High
Beam may not operate properly or may cause a malfunction.
■ Cleaning the inside of the rear wi ndow and the rear quarter windows
● Do not use glass cleaner to clean the rear window and the rear quarter
windows, as this may cause damage to the rear window defogger heater
wires or antenna. Use a cloth dampened with lukewarm water to gently
wipe the window clean. Wipe the window in strokes running parallel to the
heater wires or antenna.
● Be careful not to scratch or damage the heater wires or antenna.

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Maintenance and care
HIGHLANDER_U (OM48F09U)
7-2. Maintenance
General maintenance should be performed on a daily basis. This can
be done by yourself or by a Toyota dealer.
Scheduled maintenance should be performed at specified intervals
according to the maintenance schedule.
For details about maintenance items and schedules, refer to the “Sched-
uled Maintenance Guide” or “Owner’s Manual Supplement”.
You can perform some maintenance procedures by yourself.
Please be aware that do-it-yourself maintenance may affect warranty
coverage.
The use of Toyota Repair Manuals is recommended.
For details about warranty coverage, refer to the separate “Owner’s War-
ranty Information Booklet” or “Owner’s Manual Supplement”.
Maintenance requirements
To ensure safe and economical driv ing, day-to-day care and reg-
ular maintenance are essential. It is the owner’s responsibility to
perform regular checks. Toyota recommends the following main-
tenance:
General maintenance
Scheduled maintenance
Do-it-yourself maintenance