2016 TOYOTA HIGHLANDER bluetooth

253
HIGHLANDER_Navi_U
PHONE
7
3. WHAT TO DO IF...
1. TROUBLESHOOTING
When using the hands-free system with a Bluetooth® device
If there is a problem with the hands-free system or a Bluetooth® device, first check
the table below.
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
The hands-free sys-
tem or Bluetooth® de-
vice does not work.
The connected de-
vice may not be a
compatible
Bluetooth
® cellular
phone.
For a list of specific
devices which
operation has been
confirmed on this
system, check with
your Toyota dealer or
the following website:
http://www.toyota.com/
entune/

The Bluetooth® ver-
sion of the connect-
ed cellular phone
may be older than
the specified ver-
sion.Use a cellular phone
with Bluetooth® ver-
sion 2.0 or higher (rec-
ommended: Ver. 3.0
+EDR or higher).46

254
3. WHAT TO DO IF...
HIGHLANDER_Navi_U
When registering/connecting a cellular phone
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
A cellular phone can-
not be registered.
An incorrect pass-
code was entered
on the cellular
phone.Enter the correct pass-
code on the cellular
phone.

The registration op-
eration has not been
completed on the
cellular phone side.Complete the registra-
tion operation on the
cellular phone (ap-
prove registration on
the phone).

Old registration in-
formation remains
on either this sys-
tem or the cellular
phone.
Delete the existing reg-
istration information
from both this system
and the cellular phone,
then register the cellu-
lar phone you wish to
connect to this system.
53
A Bluetooth® connec-
tion cannot be made.
Another Bluetooth®
device is already
connected.
Manually connect the
cellular phone you wish
to use to this system.
54
Bluetooth® function
is not enabled on
the cellular phone.Enable the Bluetooth®
function on the cellular
phone.
Automatic
Bluetooth® connec-
tion on this system
is set to off.
Set automatic
Bluetooth® connection
on this system to on
when the engine er> switch is in follow-
ing.
 Vehicles without a
smart key system
The engine switch is in
the “ACC” or “ON” po-
sition.
Vehicles with a
smart key system
The engine
switch is in ACCESSO-
RY or IGNITION ON
mode.
58

255
3. WHAT TO DO IF...
HIGHLANDER_Navi_U
PHONE
7
When making/receiving a call
“Unable to dial.
Please check your
phone.”
Bluetooth® function
is not enabled on
the cellular phone.Enable the Bluetooth®
function on the cellular
phone.
Old registration in-
formation remains
on either this sys-
tem or the cellular
phone.Delete the existing reg-
istration information
from both this system
and the cellular phone,
then register the cellu-
lar phone you wish to
connect to this system.
53
SymptomLikely causeSolution
Page
Cellular phoneThis
system
A call cannot be
made/received.Your vehicle is in a
“No Service” area.Move to where “No
Service” no longer ap-
pears on the display.
SymptomLikely causeSolution
Page
Cellular phoneThis
system

257
3. WHAT TO DO IF...
HIGHLANDER_Navi_U
PHONE
7
When using the Bluetooth® message function
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
Messages cannot be
viewed.
Message transfer is
not enabled on the
cellular phone.
Enable message trans-
fer on the cellular
phone (approve mes-
sage transfer on the
phone).

Automatic transfer
function on this sys-
tem is set to off.Set automatic transfer
function on this system
to on.
251
New message notifi-
cations are not dis-
played.
Notification of SMS/
MMS/E-mail recep-
tion on this system
is set to off.Set notification of SMS/
MMS/E-mail reception
on this system to on.
251
Automatic message
transfer function is
not enabled on the
cellular phone.Enable automatic
transfer function on the
cellular phone.


258
3. WHAT TO DO IF...
HIGHLANDER_Navi_U
In other situations
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
The Bluetooth® con-
nection status is dis-
played at the top of
the screen each time
the engine
switch is in following.
 Vehicles without
a smart key sys-
tem
The engine switch is
in the “ACC” or “ON”
position.
Vehicles with a
smart key system
The engine
switch is in ACCES-
SORY or IGNITION
ON mode.
Connection confir-
mation display on
this system is set to
on.To turn off the display,
set connection confir-
mation display on this
system to off.
57

259
3. WHAT TO DO IF...
HIGHLANDER_Navi_U
PHONE
7
Even though all con-
ceivable measures
have been taken, the
symptom status does
not change.
The cellular phone
is not close enough
to this system.Bring the cellular
phone closer to this
system.
Radio interference
has occurred.Turn off Wi-Fi® devices
or other devices that
may emit radio waves.
The cellular phone
is the most likely
cause of the symp-
tom.
Turn the cellular phone
off, remove and rein-
stall the battery pack,
and then restart the
cellular phone.

Enable the cellular
phone’s Bluetooth®
connection.

Disable the Wi-Fi®
connection of the cellu-
lar phone.
Stop the cellular
phone’s security soft-
ware and close all ap-
plications.

Before using an appli-
cation installed on the
cellular phone, careful-
ly check its source and
how its operation might
affect this system.

 : For details, refer to the owner’s manual that came with the cellular phone.
SymptomLikely causeSolution
Page
Cellular
phoneThis
system

331
1. Entune App Suite OVERVIEW
HIGHLANDER_Navi_U
Entune App Suite
9
Perform the following actions.
In order to use Entune App Suite, the fol-
lowing actions must first be performed:
User registration with a service contract
( P.331)
 Download the Entune App Suite applica-
tion onto your cellular phone, and login to
the application. ( P.332)
 Register the cellular phone that the
Entune App Suite application was down-
loaded to with the system. ( P.332)
 Register a Bluetooth
® phone with the
hands-free system. ( P.44)
 Download Entune App Suite applications
to the system. ( P.334)
1Perform user registration at
http://www.toyota.com/entune/
.
PREPARATION BEFORE
USING Entune App Suite
SETUP REQUIRED TO USE
Entune App Suite
1User registration
2Download the Entune App Suite ap-
plication to your cellular phone.
3Register the cellul ar phone to the sys-
tem.
4Download Entune App Suite applica-
tions to the system.
USER REGISTRATION

336
2. Entune App Suite OPERATION
HIGHLANDER_Navi_U
IF A MESSAGE APPEARS ON THE SCREEN
When problems occur starting up the application player, a message will appear on
the screen. Referring to the table below to identify the problem, take the suggested
corrective action. The following messages are only a few examples. If a message
other than the following is displayed, follow the instructions displayed on \
the
screen.
MessageDisplay conditionsCorrective action
“The Phone is not connected.
For more information, please
visit toyota.com.”The cellular phone cannot be
connected.
Refer to http://
www.toyota.com/entune/ to
confirm if the phone is com-
patible or not.
“To use the services, an ac-
tive application needs to be
running on your phone. For
more information, please visit
toyota.com.”The Entune App Suite appli-
cation cannot be connected
to Bluetooth
 SPP.
Refer to http://www.toyota.com/entune/ to
confirm if the phone is
Bluetooth
 SPP compatible
or not, and then activate the
Entune App Suite application.
INFORMATION
● The actual messages displayed on screen may differ from the messages in this manual.