Page 585 of 712
585
8When trouble arises
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8-1. Essential information
Emergency flashers ........... 586
If your vehicle has to
be stopped in an
emergency ....................... 587
8-2. Steps to take in an
emergency
If your vehicle needs
to be towed ...................... 588
If you think something is
wrong ............................... 594
If a warning light turns on
or a warning buzzer
sounds ............................. 595
If a warning message is
displayed ......................... 606
If you have a flat tire
(vehicles with an
emergency tire
puncture repair kit)........... 612
If you have a flat tire
(vehicles with
a spare tire) ..................... 632
If the hybrid system will
not start............................ 646
If the electronic key does
not operate properly ........ 648
If the 12-volt battery is
discharged ....................... 651
If your vehicle
overheats ......................... 657
If the vehicle becomes
stuck ................................ 662
Page 609 of 712
6098-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
8
When trouble arises
■If “See Owner’s Manual” is shown
● If “Braking Power Low Stop in a Safe Place See Owner’s Manual” is shown,
this may be a malfunction. Immediately stop the vehicle in a safe place and
contact any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer. Continuing to drive the vehicle may be dangerous.
● If the following messages are shown, there may be a malfunction. Immedi-
ately have the vehicle inspected by any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer.
• “Hybrid System Malfunction”
• “Check Engine”
• “Hybrid Battery System Malfunction”
• “Accelerator Malfunction”
• “Entry & Start System Malfunction See Owner’s Manual”
● If “Low 12-Volt Battery See Owner’s Manual” is shown, the hybrid system
may not start normally. (Coping method: P. 651)
■ If “Charging System Malfunction” is shown
Indicates a malfunction in the vehicle’s charging system. Immediately stop
the vehicle in a safe place and contact any authorized Toyota retailer or
Toyota authorized repairer, or any reli able repairer. Continuing to drive the
vehicle may be dangerous.
■ If “Engine Coolant Temperature high” is shown
Indicates that the engine coolant temperature is too high. Immediately stop
the vehicle in a safe place. ( P. 657)
■ If “Engine Oil Pressure Low” is shown
Indicates that the engine oil pressure is too low. Immediately stop the vehicle
in a safe place and contact any authorized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer.
■ If “Hybrid System Overheated. Reduced Output Power.” is shown
This message may be shown when driving under severe operating condi-
tions. (For example, when driving up a long steep hill.)
Handling method: P. 657
Page 610 of 712
6108-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
■ If “Maintenance Required for Hybrid Battery Cooling Parts at Your
Dealer” is shown
The filter may be clogged, the air intake vent may be blocked or there may be
a gap in the duct. Have maintenance performed on the hybrid battery (trac-
tion battery) cooling component at any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer.
■ If “Depress Brake When Vehicle is Stopped. Hybrid System may Over-
heat.” is shown
The message may be shown when the accelerator pedal is depressed to hold
the vehicle while the vehicle is stopped on an uphill, etc.
The hybrid system may overheat. Release the accelerator pedal and depress
the brake pedal.
■ If “Maintenance Required For Hybrid Battery Cooling Parts At Your
Dealer” is shown
The filter may be clogged, the air intake vent may be blocked or there may be
a gap in the duct. Have maintenance performed on the hybrid battery (trac-
tion battery) cooling component at any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer.
■ If “Hybrid Battery Low Hybrid System Stopped Shift to and Restart”
is shown
Message is displayed when the remaining charge for the hybrid battery (trac-
tion battery) is low, because vehicle has been shifted to N for a long period of
time.
When operating the vehicle, shift to P and restart the hybrid system.
■ If “Hybrid Battery Low. Shift Out of to Recharge.” is shown
Message is displayed when the remaining charge for the hybrid battery (trac-
tion battery) is low.
As the hybrid battery (traction battery) can not be charged when the shift
lever is in N, when stopped for long periods of time shift the shift lever to P.
Page 650 of 712
6508-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
■Stopping the hybrid system
Set the parking brake, shift the shift lever to P and press the power switch as
you normally do when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced imm ediately when the battery is depleted.
( P. 561)
■ Alarm (if equipped)
Using the mechanical key to lock the doors will not set the alarm system.
If a door is unlocked using the mechanical key when the alarm system is set,
the alarm may be triggered. ( P. 106)
■ Changing power switch modes
Release the brake pedal and press the power switch in step above. The
hybrid system does not start and modes will be changed each time the switch
is pressed. ( P. 222)
■ When the electronic key does not work properly
● Make sure that the smart entry & start system has not been deactivated in
the customization setting. If it is off, turn the function on.
(Customizable features: P. 679)
● Check if battery-saving mode is set. If it is set, cancel the function.
( P. 165)
WARNING
■When using the mechanical key and operating the power windows
Operate the power window after checking to make sure that there is no pos-
sibility of any passenger having any of their body parts caught in the side
window. Also, do not allow children to operate the mechanical key. It is pos-
sible for children and other passengers to get caught in the power window.
3
Page 658 of 712
6588-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
The coolant level is satisfactory if it is between the “FULL” and
“LOW” lines on the reservoir.
Reservoir
“FULL” line
“LOW” line
Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
Start the hybrid system and turn the air conditioning system on to
check that the radiator cooling fans operate and to check for
coolant leaks from the radiator or hoses.
The fans operate when the air condi tioning system is turned on immedi-
ately after a cold start. Confirm that the fans are operating by checking
the fan sound and air flow. If it is difficult to check these, turn the air con-
ditioning system on and off repeatedly. (The fans may not operate in
freezing temperatures.)
If the fans are not operating:
Stop the hybrid system immediately and contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
If the fans are operating:
Have the vehicle inspected at the nearest any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer.
4
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Page 660 of 712
6608-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
After stopping the hybrid system and waiting for 5 minutes or
more, start the hybrid system again and check if “Hybrid System
Overheated” is shown on the multi-information display.
If the message does not disappear:
Stop the hybrid system and contact any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer.
If the message is not displayed:
The hybrid system temperature has dropped and the vehicle may
be driven normally.
However, if the message appears again frequently, contact any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
WARNING
■ To prevent an accident or injury when inspecting under the hood of
your vehicle
Observe the following precautions.
Failure to do so may result in serious injury such as burns.
● If steam is seen coming from under the hood, do not open the hood until
the steam has subsided. The engine compartment may be very hot.
● After the hybrid system has been turned off, check that the indicator on the
power switch and the “READY” indicator are off.
When the hybrid system is operating, the gasoline engine may automati-
cally start, or the cooling fans may suddenly operate even if the gasoline
engine stops. Do not touch or approach rotating parts such as the fan,
which may lead to fingers or clothing (especially a tie, a scarf or a muffler)
getting caught, resulting in serious injury.
● Do not loosen the coolant reservoir caps while the hybrid system and radi-
ator are hot.
High temperature steam or coolant could spray out.
6
Page 662 of 712
6628-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
If the vehicle becomes stuck
Set the parking brake and shift the shift lever to P. Stop the hybrid
system.
Remove the mud, snow or sand from around the front wheels.
Place wood, stones or some other material under the front wheels
to help provide traction.
Restart the hybrid system.
Shift the shift lever to D or R and release the parking brake. Then,
while exercising caution, depress the accelerator pedal.
■ When it is difficult to free the vehicle
Carry out the following procedures if the tires spin or the vehicle
becomes stuck in mud, dirt or snow:
Press to turn off TRC.
A message will be shown on the multi-
information display.
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Page 694 of 712
694What to do if... (Troubleshooting)
C-HR_HV_OM_Europe_OM10538E
●The seat belt reminder light is flashing
Are the driver and the front passenger wearing the seat belts? ( P. 599)
●The parking brake indicator is on
Is the parking brake released? ( P. 236)
Depending on the situation, other types of warning buzzer may also sound.
( P. 595, 606)
●Did anyone inside the vehicle open a door during setting the alarm?
The sensor detects it and the alarm sounds. ( P. 106)
To stop the alarm, turn the power switch to ON mode or start the hybrid sys-
tem.
●Is the electronic key left inside the vehicle?
Check the message on the multi-information display. ( P. 606)
●When a warning light turns on or a warning message is displayed, refer to
P. 595, 606.
A warning buzzer sounds during driving
An alarm is activated and the horn sounds
(vehicles with alarm)
A warning buzzer sounds when leaving the vehicle
A warning light turns on or a warning message is displayed
