Page 557 of 712

5577-3. Do-it-yourself maintenance
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7
Maintenance and care
WARNING
■Use of defective wheels prohibited
Do not use cracked or deformed wheels.
Doing so could cause the tire to leak air during driving, possibly causing an
accident.
■ Handling the wheels (vehicles with 16-inch wheels)
NOTICE
■Replacing tire pressure warning valves and transmitters
● Because tire repair or replacement may affect the tire pressure warning
valves and transmitters, make sure to have tires serviced by any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable repairer
or other qualified service shop. In addition, make sure to purchase your
tire pressure warning valves and transmitters at any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer.
● Ensure that only genuine Toyota wheels are used on your vehicle.
Tire pressure warning valves and transmitters may not work properly with
non-genuine wheels.
■ Handling the decorative resin parts (for vehicles equipped with 16-inch
tires)
If there is rattling in the decorative resin parts, or strange sounds from the
wheel area when driving, have your wheels inspected by any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
If the wheel cap is grasped when holding
the wheel, it may suddenly disconnect
and the wheel may be dropped.
Page 587 of 712

5878-1. Essential information
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When trouble arises
If your vehicle has to be stopped in an
emergency
Steadily step on the brake pedal with both feet and firmly depress it.
Do not pump the brake pedal repeatedly as this will increase the effort
required to slow the vehicle.
Shift the shift lever to N.
If the shift lever is shifted to N
After slowing down, stop the vehicle in a safe place by the road.
Stop the hybrid system.
If the shift lever cannot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicle
speed as much as possible.
To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
Stop the vehicle in a safe place by the road.
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, stop the vehicle using the follow-
ing procedure:
1
2
3
4
3
Press and hold for 2 seconds or
more, or press briefly 3 times or
more
4
WARNING
■ If the hybrid system has to be turned off while driving
Power assist for the steering wheel will be lost, making the steering wheel
heavier to turn. Decelerate as much as possible before turning off the hybrid
system.
5
Page 588 of 712
5888-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
If your vehicle needs to be towed
The following may indicate a problem with your hybrid transmission.
Contact any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer or commercial towing service before towing.
● The hybrid system warning message is displayed and the vehicle
does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer or commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is necessary to contact dealers before towing
Page 589 of 712
5898-2. Steps to take in an emergency
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When trouble arises
Do not tow with a sling-type truck
to prevent body damage.
Towing with a sling-type truck
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake. Use a towing dolly under the
front wheels.
Page 590 of 712
5908-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
If you use cables or chains to tie
down your vehicle, the angles
shaded in black must be 45 .
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing eyelets. This should only be attempted on hard surfaced roads
for short distances at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drivetrain, axles, steering and brakes must be in
good condition.
Only the front towing eyelets may be used.
Using a flatbed truck
Front
Emergency towing
Page 591 of 712

5918-2. Steps to take in an emergency
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When trouble arises
Take out the towing eyelet. (P. 615, 633)
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench* or hard metal bar.
*: If the vehicle is not equipped with a
wheel nut wrench, a wheel nut
wrench can be purchased at any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON mode.
Before towing the vehicle, turn the power switch off once, and then start
the hybrid system.
Shift the shift lever to N and release the parking brake.
When the shift lever cannot be shifted:
P. 233
Emergency towing procedure
1
2
3
4
5
6
7
Page 592 of 712

5928-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
■While towing
If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Vehicles without a wheel nut wrench: Wheel nut wrench can be purchased at
any authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
Vehicles with a wheel nut wrench: Wheel nut wrench is installed in the lug-
gage compartment. ( P. 615, 633)
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc., which
place excessive stress on the towing eyelets, cables or chains. The towing
eyelets, cables or chains may become damaged, broken debris may hit
people, and cause serious damage.
● Do not turn the power switch off.
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.
Page 593 of 712
5938-2. Steps to take in an emergency
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8
When trouble arises
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components