Page 484 of 592

484
UK AURIS_HV_HB_EE (OM12K47E)
8-2. Steps to take in an emergency
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be locked due
to the parking lock. Contact any authorized Toyota dealer or repairer,
or another duly qualified and equipped professional or commercial
towing service.
●There is a malfunction in the P position control system. ( →P. 498)
● There is a malfunction in the immobilizer system. ( →P. 8 2 )
● There is a malfunction in the smart entry & start system. ( →P. 536)
● The 12-volt battery is discharged. ( →P. 539)
If your vehicle needs to be towed
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional or commercial towing
service, using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is not possible to be towed by another vehicle
Page 488 of 592

4888-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12K47E)
■While towing
If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Vehicles without a wheel nut wrench: Wheel nut wrench can be purchased at
any authorized Toyota dealer or re pairer, or another duly qualified and
equipped professional.
Vehicles with a wheel nut wrench: Wheel nut wrench is installed in the lug-
gage compartment. ( →P. 508)
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
●When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
● Do not turn the power switch off.
This may lead to an accident as the front wheels will be locked by the
parking lock.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.
Page 489 of 592

4898-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12K47E)
8
When trouble arises
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
■ To prevent damage to the vehicle when using a flatbed truck
●Do not drive over wheel chocks, as doing so may damage the tires.
● Do not tie down the vehicle over any parts other than the tires (do not use
parts such as the suspension).
Page 501 of 592

5018-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12K47E)
8
When trouble arises
If any of the following messages are displayed, have the vehicle
inspected by any authorized Toyota dealer or repairer, or another duly
qualified and equipped professional as soon as possible.
When parking, park the vehicle on level ground and firmly set the
parking brake.
■If “P lock malfunction. When parking, park in flat place and
apply parking brake securely” is displayed
Indicates the following:
●The parking lock mechanism may not operate. Also, changing
the shift position to P may not be possible.
● The hybrid system may not be able to be started.
● The power switch may not be able to be turned off.
If the power switch cannot be turned off, set the parking brake and
then operate the power switch to turn it off.
■If “Shift system failure. When parking, apply parking brake.
Read Owner’s Manual.” is displayed
Refer to “P lock malfunction. When parking, park in flat place and
apply parking brake securely.”.
■If “Shift system comm. failure. When parking, apply parking
brake. Read Owner’s Manual.” is displayed
Indicates that the automatic P position selection function may not
be operating.
Before turning the power switch off, press the P position switch.
Verify that the shift position has been changed to P by checking the
shift position indicators.
■If “12-volt battery low. When parking, apply parking brake.
Read Owner’s Manual.” is displayed
Indicates the following:
● 12-volt battery may not be charged sufficiently.
● Changing the shift position to P may not be possible.
● The hybrid system may not be able to be started.
Charge or replace the 12-volt battery. After charging the 12-volt bat-
tery, the message may be displayed until the shift position is
changed from P.
If caution about parking is necessary
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5038-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12K47E)
8
When trouble arises
■If “Hybrid battery low. Shift out of N to recharge.” is displayed
Message is displayed when the remaining charge for the hybrid
battery (traction battery) is low.
As the hybrid battery (traction battery) cannot be charged when the
shift position is in N, when stopped for long periods of time change
the shift position to P.
■If “Hybrid system overheated. Reduced output power.” is dis-
played
This message may be displayed when driving under severe operat-
ing conditions.
(For example, when driving up a long steep hill.)
Handling method: →P. 544
■If “Maintenance required for hybrid battery cooling parts at
your dealer.” is displayed
The filter may be clogged, the air intake vent may be blocked or
there may be a gap in the duct. Have maintenance performed on
the hybrid battery (traction battery) cooling component at any
authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
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5058-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12K47E)
8
When trouble arises
Take the appropriate actions as instructed in the message displayed.
If any of the following messages are displayed, also refer to this
Owner’s Manual.
■If “Check charging system.” is displayed
Indicates a malfunction in the vehicle's charging system.
Immediately stop the vehicle in a safe place and contact any autho-
rized Toyota dealer or repairer, or another duly qualified and
equipped professional.
■If “Engine oil pressure low.” is displayed
Indicates that the engine oil pressure is too low.
Immediately stop the vehicle in a safe place and contact any autho-
rized Toyota dealer or repairer, or another duly qualified and
equipped professional.
■When “Headlight system malfunction. Visit your dealer.” is
displayed on the multi-information display (if equipped)
The following systems may be malfunctioning. Have the vehicle
inspected by any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional immediately.
●The LED headlight system
● The automatic headlight leveling system
● Automatic High Beam
■If “Front sensor systems are temporarily unavailable due to
inappropriate temp. Wait a moment.” or “Front sensor systems
are temporarily unavailable due to blocked vision. Clean wind-
shield.” is displayed (if equipped)
The following systems may be suspended until the problem shown
in the message is resolved.
●PCS (Pre-Crash Safety system)
● LDA (Lane Departure Alert)
● Automatic High Beam
● RSA (Road Sign Assist)
Other messages displayed on the multi-information display
Page 524 of 592
5248-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12K47E)
Connect the nozzle to the
valve.
Screw the end of the nozzle clock-
wise as far as possible.
The bottle should hang vertically
without contacting the ground. If
the bottle does not hang vertically,
move the vehicle so that the tire
valve is located properly.
Remove the cap from the bot-
tle.
Pull the hose out from the com-
pressor.
Connect the bottle to the com-
pressor.
Screw the end of the nozzle clock-
wise as far as possible.
5
6
7
8
Page 536 of 592
5368-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12K47E)
Use the mechanical key (→P.
121) in order to perform the fol-
lowing operations:
Locks all the doors
Unlocks all the doors
If the electronic key does not operate
properly
If communication between the electronic key and vehicle is
interrupted ( →P. 137) or the electronic key cannot be used
because the battery is depleted, the smart entry & start system,
push button start and wireless remote control cannot be used. In
such cases, the doors can be opened and the hybrid system can
be started by following the procedure below.
Locking and unlocking the doors
1
2