!Troubleshooting guide
Experience Cause Action
Mismatch of time alignment - a user may hear
a short period of programming replayed or an
echo, stutter or skip.The radio stations analog and digital volume is
not properly aligned or the station is in ballgame
mode.None, radio broadcast issue. A user can contact
the radio station.
Sound fades, blending in and out.Radio is shifting between analog and digital
audio.Reception issue. May clear-up as the vehicle
continues to be driven. Turning the indicator of the
HD Radio
TMoff will change the radio mode to
analog audio.
Audio mute condition when an HD2/HD3
multicast channel had been playing.The radio does not have access to digital
signals at the moment.This is normal behavior, wait until the digital signal
returns. If out of the coverage area, seek a new
station.
Audio mute delay when selecting an HD2/
HD3 multicast channel preset.The digital multicast content is not available until
HD Radio
TMbroadcast can be decoded and
make the audio available. This takes up to 7
seconds.This is normal behavior, wait for the audio to
become available.
Text information does not match the present
song audio.Data service issue by the radio broadcaster.Broadcaster should be notified. Complete the form;
www.ibiquity.com/automotive/report_radio
_station_experiences.
No text information shown for the present
selected frequency.Data service issue by the radio broadcaster.Broadcaster should be notified. Complete the form;
www.ibiquity.com/automotive/report_radio
_station_experiences.
The“Acquiring”caution message appears
when the system attempts to acquire digital
transmission.When acquiring digital data while receiving a
digital broadcast and SPS station..When the reception in digital of the SPS station
is confirmed.
.When the system determined that the SPS
station could not be received.
.When the SPS broadcast is ended (stopped) by
the radio station while receiving SPS.Audio/Audio set
–CONTINUED–
5-35
!How to subscribe to SiriusXM Sa-
tellite Radio
To listen to a satellite radio broadcast in
the vehicle, a subscription to the SiriusXM
Satellite Radio service is necessary.
A SiriusXM Satellite Radio is a tuner
designed exclusively to receive broad-
casts provided under a separate subscrip-
tion.
!How to subscribe
It is necessary to enter into a separate
service agreement with SiriusXM Satellite
Radio in order to receive satellite broad-
cast programming in the vehicle. Addi-
tional activation and service subscription
fees apply that are not included in the
purchase price of the vehicle and digital
satellite tuner.
For complete information on subscription
rates and terms, or to subscribe to
SiriusXM Satellite Radio:
.U.S. customers:
Refer to www.siriusxm.com or call
1-866-635-2349
.Canadian customers:
Refer to www.siriusxm.ca or call
1-877-209-0079WARNING
.SiriusXM Satellite Radio Services
—Legal Disclaimers and Warn-
ings
–Fees and Taxes—Subscrip-
tion fee, taxes, one time acti-
vation fee, and other fees may
apply. Subscription fee is con-
sumer only. All fees and pro-
gramming subject to change.
Subscriptions subject to Cus-
tomer Agreement available at
www.siriusxm.com (U.S.) or
www.siriusxm.ca (Canada).
SiriusXM U.S. satellite and
data services are available
only in the contiguous USA
and DC. SiriusXM satellite
service is also available in
Canada: see www.siriusxm.
ca.
Explicit Language Notice—
Channels with frequent expli-
cit language are indicated
with an“XL”preceding the
channel name. Channel block-
ing is available for SiriusXM
Satellite Radio receivers by
notifying SiriusXM at:.U.S. customers:
Visit www.siriusxm.com or call
1-866-635-2349
.Canadian customers:
Visit www.siriusxm.ca or call
1-877-209-0079
CAUTION
.It is prohibited to copy, decom-
pile, disassemble, reverse engi-
neer, hack, manipulate or other-
wise make available any technol-
ogy or software incorporated in
receivers compatible with the
SiriusXM Satellite Radio System
or that support the XM website,
the Online Service or any of its
content. Furthermore, the
AMBE
®voice compression soft-
ware included in this product is
protected by intellectual property
rights includingpatent rights,
copyrights, and trade secrets of
Digital Voice Systems, Inc.
.Note: this applies to SiriusXM
Satellite Radio receivers only
and not XM Ready devices.
Audio/Audio set
–CONTINUED–5-39
–Outside wireless communication
range, such as some countryside
areas
–Where the wireless communica-
tion network is congested, or where
communications are restricted
.Depending on the circumstances
and environment, the signal may be
weak or not be received. In such cases,
an error may occur.
.Top 35 entries in the preset station
list on the smartphone are displayed.
When there are more than 35 entries in
the preset station list, change the order
of the entries in the list on the smart-
phone. You can change the priority of
your preset stations within the aha
application (after disconnected from
this system) to modify the station list
shown on the screen. Please see your
smartphone aha application“Edit Pre-
sets (in Main menu)”to modify this list.
.For operating the smartphone, see
the instruction manual that comes with
it.
.If there are multiple music files
stored on your iPhone or iPod touch,
it may take some time until playback
starts.
.Playback may be intermittent when
you switch to streaming Bluetooth
audio from aha on your smartphonedevice.
.When connecting the device via
Bluetooth, the communication speed
may become slower than via USB.
!Before using aha application
In order to use the aha application on this
system, the application must be installed
on the smartphone.
!Settings required to use aha
application
.Search and download the aha applica-
tion from your smartphone app store.
–iPhone and iPod touch: Apple App
Store via iTunes
–Android device: Google Play Store
.Create an account and login to the aha
application on the smartphone.
NOTE
Please use the latest version of the aha
application.
!About app-based connected con-
tent
Requirements for using the connected
content services of the aha application
on this system.
.Latest version of the system is compa-
tible with connected content application(s)
for the smartphone, available from aha,downloaded to your smartphone.
.A current account with a wireless
content service provider.
.A smartphone data plan: If the data
plan for your smartphone does not provide
for unlimited data usage, additional
charges from your carrier may apply for
accessing app-based connected content
via 3G, 4G, Wi-Fi or 4G LTE wireless
networks.
.Connection to the internet via 3G, 4G,
Wi-Fi or 4G LTE networks.
NOTE
.Changes to product specifications
may result in differences between the
content of the manual and features of
the product.
.Be careful not to exceed the data
usage limits for your smartphone.
Doing so will result in additional data
usage charges from your phone car-
rier.
.Access to app-based connected
content will depend on the availability
of wireless cell and/or Wi-Fi network
coverage for the purpose of allowing
your smartphone to connect to the
internet.
.Service availability may be geogra-
phically limited by region. Consult the
wireless connected content service
Audio/Audio set
–CONTINUED–5-47
necting an Android device: Refer to
“Registering/connecting Bluetooth®
device”F5-66.
NOTE
When iPhone/iPod touch and Android
devices are connected at the same
time, iPhone/iPod touch is prioritized.
!How to change the source
.Select the“aha”key on the source
select screen. Refer to“Basic operation”
F5-18.
.Select the“aha”key on the APPS
screen. Refer to“STARLINK”F5-26.
NOTE
When starting-up“aha”,thereare
some smartphone models for which
“aha”application does not start up
automatically.!Using aha application
1. When the top screen is displayed,
touch the station key.
Example of the main screen
2. Select the desired station from the list.
The selected station is displayed.
NOTE
.The following operations are not
available on this system. Perform these
operations on the smartphone.
–Add/Reorder/Delete stations
–Login to Facebook/Twitter
.For the aha function, the following
touch screen gestures are not avail-
able.
–Multi-touch operation
–Double-tap
.For details on the services or the
operations, check the aha site
(http://www.aharadio.com) on the inter-
net.
.The button display will vary depend-
ing on each station or content item.
Audio/Audio set
–CONTINUED–5-49
Audio/Audio set
NOTE
.Depending on the Bluetooth device
that is connected to the system, the
music may start playing when selecting
the
key while it is paused. Con-
versely, the music may pause when
selecting the
key while it is playing.
.In the following conditions, the sys-
tem may not function:
–The Bluetooth device is turned
off.
–The Bluetooth device is not con-
nected.
–The Bluetooth device has a low
battery.
.It may take time to connect the
phone when Bluetooth audio is being
played.
.For operating the portable player,
see the instruction manual that comes
with it.
.If the Bluetooth device is discon-
nected due to poor reception from the
Bluetooth network when the ignition
switch is in the“ACC”or“ON”posi-
tion, the system will automatically
reconnect to the portable player.
.If the Bluetooth device is discon-
nected on purpose, such as it was
turned off, this does not happen.
Reconnect the portable player manu-
ally..Bluetooth device information is re-
gistered when the Bluetooth device is
connected to the Bluetooth audio sys-
tem. When selling or disposing of the
vehicle, remove the Bluetooth audio
information from the system. Refer to
“Bluetooth®settings”F5-66.
!Connecting a Bluetooth device
To use the Bluetooth audio system, it is
necessary to register a Bluetooth device
with the system.
.Registering an additional device
1. Select the“Select Add”key on the
Bluetooth audio control screen.
2. For more information: Refer to“Regis-
tering/connecting Bluetooth
®device”F5-
66.
.Selecting a registered device
1. Select the“Select Device”key on the
Bluetooth audio control screen.
2. For more information: Refer to“BT
Devices Connection screen”F5-69.
!How to change the source
Select the“BT Audio”key on the source
select screen. Refer to“Selecting an audio
source”F5-18.
NOTE
Depending on the type of portable
player connected, some functions
may not be available and/or the screen
may look differently than shown in this
manual.
!Select play mode
The play mode settings display will appear
when play mode key is touched. Select
the preferred play mode from the following
items.
Icon Function
Touch to start 1 track repeat.
Touch to start repeat all.
Touch to repeat the tracks in the
group.
Touch to start shuffle all.
Touch to play tracks in the order
in which they are registered in
the audio device.
Touch to start shuffle group.
5-60
Audio/Bluetooth®settings
NOTE
The setting is fixed as the“OFF”key
when no device is registered.
!Deleting a Bluetooth device
1. Display the“BT Devices Connection”
screen. Refer to“BT Devices Connection
screen”F5-69.
2. Select the desired device.
3. Touch the
key for the device to be
deleted, and then select the“OK”key.
NOTE
When deleting a Bluetooth phone, the
contact data will be deleted at the same
time.
!“In-Car-Device setting”screen
The Bluetooth settings can be confirmed
and changed.
1. Display the“SETTINGS”screen. Refer
to“Registering a Bluetooth phone for the
first time”F5-66.
2. On the“SETTINGS”screen for“In-
Car-Device setting”, select the“Set”key.No. Function
&1Display the Bluetooth device address
of the in-vehicle equipment.
&2
Display the Bluetooth device name of
the in-vehicle equipment. The default
name is“SUBARU BT”, which can be
changed by selecting it and entering
alphanumeric characters.
&3
Display the PIN code of the in-vehicle
equipment. The default code is
“1234”, which can be changed by
selecting it and entering numbers.
&4Delete one character from the cur-
rently selected item (BT device name
or the PIN code).
&5Save the current BT device name and
PIN code.
&6Numeric input keys.No. Function
&7Switch the screen to input characters.
!Editing the Bluetooth device
name
The device name can be set or changed.
1. Touch the“Name”key.
2. Enter a name and then select the“Set”
key.
!Editing the PIN-Code
The PIN-code can be set or changed.
1. Select the“PIN”Key.
2. Enter a PIN-code and then select the
“Set”key.
NOTE
If the“PIN”key is already selected, the
“ABC”key is cross-hatched and dis-
abled.
5-70
!Outgoing screen
Outgoing call screen
No. Function
&1Open the“Options”screen. Refer to
“Phone volume settings”F5-79.
&2
Abort the call. The screen returns to
the phone (menu) screen. This is the
same as pressing the on hook switch
on the steering wheel.
NOTE
.Depending on the type of Bluetooth
phone being connected, it may be
necessary to perform additional steps
on the phone.
.When you are on the outgoing call
screen, the screen changes to the call
screen when the other party answers
the call..The
,, andkeys are disabled
on the outgoing call screen.
&Receiving a call
!Incoming calls
When a call is received, the incoming call
screen is displayed with a sound.
When you receive a phone call while the
cell phone is connected, the screen
changes to the incoming call screen.
Incoming call screen
No. Function
&1Open the“Options”screen. Refer to
“Phone volume settings”F5-79.No. Function
&2
Put the incoming call on hold. This
function may not work on some cell
phone models. This function is the
same as pressing the on hook switch
on the steering wheel for a short
period of time.
&3Open the call screen. This function is
the same as pressing the off hook
switch on the steering wheel.
&4
Reject the incoming call. This function
is the same as pressing and holding
the on hook switch on the steering
wheel.
NOTE
.During international phone calls, the
other party’s name or number may not
be displayed correctly depending on
the type of cell phone you have.
.The ringtone that has been set in the
phone setting screen sounds when
there is an incoming call. Depending
on the type of Bluetooth phone, both
the system and Bluetooth phone may
sound simultaneously when there is an
incoming call. Refer to“Phone volume
settings”F5-79.
Audio/Hands–free phone system
–CONTINUED–5-77
steering wheel and try again.
.The notations used in the com-
mands are as follows.
–< >: Numbers, titles or names to
be spoken
!Voice command example: Call
name
1. Press the talk switch on the steering
wheel.
2. Say
“Call
.A confirmation screen will be dis-
played showing the recognition re-
sults. If multiple matching items are
found, a selection screen will be
displayed. Say
“
the number.
NOTE
.In the same manner as it is dis-
played on the screen,“Call
“Call a contact”say the name of a contact. For exam-
ple:“Call a contact”,“John Smith”or“Call a contact”,“Mary Davis”.Short or abbreviated names in the
contacts list may not be recognized.
Change names in the contacts list to
full names.
.Sometimes a voice recognition re-
sult confirmation screen will be dis-
played. After confirming the result, say
“Ye s”or“No”.
.When the system recognizes multi-
ple names from the contacts list, a
name candidate list will be displayed
on the screen. If the desired name is
not displayed on the top of the screen,
say or select the number of the name
from the candidate list (number 1,
number 2, etc.) to select a name from
the candidate list.
.When a contact has multiple phone
numbers registered in the contacts list,
a candidate list will be displayed. If the
desired phone number is not displayed
on the top of the screen, say or select
the number of the desired phone
number from the candidate list (num-
ber 1, number 2, etc.) to select a phone
number from the candidate list.
!Voice command example: Dial
number
1. Press the talk switch on the steering
wheel.
2. Say
“Dial a number”.
3. Say
“Dial
For example, if the phone number is
2345678:
Say
“two three four five six seven
eight”
Do not say“twenty three forty five sixty
seven eight”
4. Say“Call”or press the off hook switch
on the steering wheel.
NOTE
.When the system recognizes multi-
ple phone numbers, a phone number
candidate list will be displayed on the
screen. Pressing the off hook switch on
the steering wheel makes a call to the
top entry on the list. If the desired
phone number is not displayed on the
top of the screen, say the number of
the desired phone number from the
candidate list to select a phone number
from the candidate list.
.Calling to the following phone num-
bers
–3 digit numbers (911, 411, 611)
–7 digit numbers (Local phone
numbers)
–10 digit numbers (Area code +
Local phone number)
–11 digit phone numbers (1 + Area
code + Local phone number)
.As the system cannot recognize
additional numbers, say the complete
number without stopping.
Audio/Voice command system
–CONTINUED–5-83