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WHAT TO DO IF
291
APPENDIX/WHAT TO DO IF/INDEX
10
XWhen using the Bluetooth message function
Symptom Likely cause SolutionPage
Cellular
phoneThis
system
Messages cannot be viewed.Message transfer is not enabled on
the cellular phone.Enable message transfer on the
cellular phone (approve message
transfer on the phone).*-
Automatic transfer function on this
system is set to off.Set automatic transfer function on
this system to on.- 142
1HZPHVVDJHQRWL¿FDWLRQVDUHQRW
displayed.1RWL¿FDWLRQRI606006(PDLO
reception on this system is set to off.6HWQRWL¿FDWLRQRI606006(PDLO
reception on this system to on.- 142
Automatic message transfer function
is not enabled on the cellular phone.Enable automatic transfer function on
the cellular phone.*-
*: For details, refer to the owner’s manual that came with the cellular phone.

WHAT TO DO IF
292 XIn other situations
Symptom Likely cause SolutionPage
Cellular
phoneThis
system
The Bluetooth connection status is
displayed at the top of the screen
each time the ignition switch is turned
to the “ACC” or “ON” position.&RQQHFWLRQFRQ¿UPDWLRQGLVSOD\RQ
this system is set to on.To turn off the display, set connection
FRQ¿UPDWLRQGLVSOD\RQWKLVV\VWHP
to off.-186
Even though all conceivable
measures have been taken, the
symptom status does not change.The cellular phone is not close
enough to this system.Bring the cellular phone closer to this
system.--
The cellular phone is the most likely
cause of the symptom.Turn the cellular phone off, remove
and reinstall the battery pack, and
then restart the cellular phone.*-
Enable the cellular phone’s Bluetooth
connection.*-
Stop the cellular phone’s security
software and close all applications.*-
Before using an application installed
on the cellular phone, carefully check
its source and how its operation
might affect this system.*-
*: For details, refer to the owner’s manual that came with the cellular phone.

ERROR MESSAGES
297
APPENDIX/WHAT TO DO IF/INDEX
10
Mode Message Cause Action
Bluetooth Audio“Music tracks not supported. Please
check your audio player. (Music
tracks not supported. Please check
your audio player.)”A device that is incompatible with
audio playback was connected.‡Check the device settings.
‡Connect a device that is compatible
with audio playback.
STARLINKPlease disconnect mobile device and
install the STARLINK application on
your mobile device and try again.

Bluetooth disconnected, please
reconnect and try again.

Smartphone data connection is poor,
please try to connect again.‡The STARLINK application has not
been installed on your smartphone.
‡Your smartphone power was turned
OFF.
‡The Bluetooth connection has been
lost.
‡The signal quality is weak.
‡Lines are congested.‡Install the STARLINK application.
‡Turn ON the your smartphone
power.
‡Check the Bluetooth connection.
‡Move the car and connect to
STARLINK again.
‡Wait a short while and connect to
STARLINK again.
‡Start the STARLINK application on
your smartphone, check the service
availability, and then reconnect.
aha“Information acquisition error.
(Information acquisition error.)”When not able to get the requested
information.Please try again (Refresh etc.) later
or reconnect it.
“Poor wireless reception. (Poor
wireless reception.)”When a communication error has
been detected.Please try again in a better
communications environment.
“Entry not recognized. (Entry not
recognized.)”When an invalid operation has been
executed.Please try again (Refresh etc.) later
or reconnect it.
“The station list cannot be acquired.
(The station list cannot be acquired.)”When not able to get the station
information.Please try again (Refresh etc.) later
or reconnect it.

ERROR MESSAGES
298
Mode Message Cause Action
aha“The content cannot be acquired.
(The content cannot be acquired.)”‡When not able to get the content
information.
‡When not able to switch to the Top
content when touching
.‡Please try again (Refresh etc.) later
or reconnect it.
‡Select the desired station again
when the station list appears.
“Action not available. (Action not
available.)”:KHQFRQWHQWVSHFL¿FRSHUDWLRQV
such as “fast forward” or “rewind” are
not available.Please try again (Refresh etc.) later
or reconnect it.
“Failed. (Failed.)”When data transmission failed when
touching
.Please try again later.
“aha communication error - Please
check Owner's Manual. (aha
communication error - Please check
Owner's Manual.)”‡When invalid data is received from
the aha application or there is no
response.
‡When the connection to the aha
application via Bluetooth is not
available.
‡When the data reception from this
unit is rejected.Please try again (Refresh etc.)
later or reconnect it. If it is still not
improved, restart the aha application.
“Please select the type of connection
in “aha Settings”. (Please select the
type of connection in “aha Settings”.)”When aha radio setting is set to
USB (USB) when the Android
device is going to be paired via
Bluetooth.When you want to connect to the aha
application with the Android device,
select Bluetooth (Bluetooth) in
the aha radio setting from the setting
screen.

INDEX
300
INDEX
A
ahaTM by HARMAN ....................................................................... 152
AM radio ......................................................................................... 60
“APPS (APPS)” screen ................................................................... 23
Audio settings ................................................................................. 98
AUX ................................................................................................ 94
B
Bluetooth ...................................................................................... 174
3UR¿OHV ...................................................................................... 178
Registering Bluetooth audio device .......................................... 177
Registering Bluetooth phone .................................................... 174
Bluetooth audio............................................................................... 91
Connecting Bluetooth devices .................................................. 182
Bluetooth phone message ............................................................ 127
C
Calling on Bluetooth phone .......................................................... 118
By call history............................................................................ 120
By contacts ............................................................................... 121
By dial pad ................................................................................ 122
By off hook sw .......................................................................... 123
By speed dial list ....................................................................... 120
By split screen .......................................................................... 123
CD .................................................................................................. 78
Command list................................................................................ 261
D
Destination search screen ............................................................ 209
E
Eco monitor .................................................................................. 170
Entering letters, numbers/list screen .............................................. 48
Entering letters/numbers............................................................. 48
List screen operation .................................................................. 49
Error messages ............................................................................ 293
F
FM radio ......................................................................................... 60
G
General settings ........................................................................... 188
GPS .............................................................................................. 247
Limitations................................................................................. 247
Guiding the route ............................................................................ 31
H
“HOME (HOME)” screen ................................................................ 22

INDEX
302
R
Receiving on Bluetooth phone...................................................... 124
Incoming calls ........................................................................... 124
Registering home ........................................................................... 29
Route guidance screen................................................................. 224
'DWD¿HOGV ................................................................................. 225
Highway services ...................................................................... 227
Junction display ........................................................................ 228
Lane information/signs.............................................................. 226
Route overview ......................................................................... 226
Screen for route guidance ........................................................ 224
Standard map icon.................................................................... 224
Route related functions................................................................. 229
Adding destinations .................................................................. 230
Avoidances setting .................................................................... 233
Changing route ......................................................................... 233
Creating a route ........................................................................ 235
Deleting destinations ................................................................ 231
Displaying change route ........................................................... 229
Editing route.............................................................................. 230
Reordering destinations ............................................................ 230
Route alternatives ..................................................................... 236
Setting a new starting point ...................................................... 234
Setting route preferences ......................................................... 231
S
Screen adjustment.......................................................................... 51
Day and night mode.................................................................... 52
SD card........................................................................................... 87
Search operation .......................................................................... 210
Coordinates .............................................................................. 219
Favorites ................................................................................... 218
Find address ............................................................................. 211
Find on map .............................................................................. 218
Find places ............................................................................... 214
Frequently used destination ..................................................... 219
History....................................................................................... 219
Setting home as destination ..................................................... 211
Setting Bluetooth details ............................................................... 179
“Bluetooth Settings (Bluetooth Settings)” screen ...................... 179
Connecting................................................................................ 182
Deleting..................................................................................... 181
Editing ....................................................................................... 184
Registering................................................................................ 180
“System Settings (System Settings)” screen ............................ 186
Setting home as the destination ..................................................... 32
“SETTINGS (SETTINGS)” screen .................................................. 28
Siri ................................................................................................ 252

INDEX
303
APPENDIX/WHAT TO DO IF/INDEX
10
SiriusXM radio data service .......................................................... 162
Fuel information ........................................................................ 168
Sports information..................................................................... 162
Stock information ...................................................................... 167
Weather information ................................................................. 163
SiriusXM
® satellite radio ................................................................. 69
Split screen ..................................................................................... 25
Split screen operation ..................................................................... 47
Customizing ................................................................................ 48
STARLINK .................................................................................... 149
Starting route guidance ................................................................ 222
Canceling .................................................................................. 223
Route simulation ....................................................................... 222
Starting ..................................................................................... 222
Status display ................................................................................. 26
Steering switches ........................................................................... 96
T
Talking on Bluetooth phone .......................................................... 125
Incoming call waiting................................................................. 127
Sending tones ........................................................................... 126
Transmit volume setting ............................................................ 126
Touch screen gestures ................................................................... 45
Touch screen operation .................................................................. 46
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