2016 SMART FORTWO service

as well as accessories relevant to safety
which have not been approved by smart. This
could lead to malfunctions in safety-relevant
systems, e.g. the brake system. Use only gen-
uine smart parts or parts of equal quality.
Only use tires, wheels and accessories that
have been specifically approved for your
vehicle.
Genuine smart parts are subject to strict
quality control. Each part has been specially
developed, manufactured or selected for
smart vehicles and fine-tuned for them.
Therefore, only genuine smart parts should be
used.
More than 300,000 different genuine smart
parts are available for smart models.
All smart centers maintain a supply of genu-
ine smart parts for necessary service and
repair work. In addition, strategically loca-
ted parts delivery centers provide quick and
reliable parts service.
Always specify the vehicle identification
number (VIN) (
Ypage 205) when ordering gen-
uine smart parts.
Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are pos-
sible. Bear in mind that your vehicle may not
feature all functions described here. This
also applies to safety-relevant systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all
systems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult a
smart center.
The Operator's Manual and Maintenance Book- let are important documents and should be
kept in the vehicle.
Service and vehicle operation
Warranty
The smart USA Warranty booklet (USA only) or
the Warranty booklet (Canada only) contains
detailed information about the warranties
covering your smart, including:
Rsmart USA Limited Warranty (USA only
RNew Vehicle Limited Warranty (Canada
only)
REmission System Warranty
REmission Performance Warranty
Rwarranty against perforation through cor-
rosion
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
Rsmartmove Assistance (Canada only)
RState warranty enforcement laws (Lemon
Laws)
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always bring the Service and Warranty Infor-
mation Booklet with you when bringing the
vehicle to an authorized smart center. The
service advisor will record every service for
you in the Service and Warranty Booklet.
Roadside Assistance
The smartmove Assistance (Canada) and smart
1 service (USA) Program provides factory
trained technical help in the event of a
breakdown. Calls to the toll-free Roadside
Assistance number
1-800-762-7887 (in USA)
1-877-627-8004 (in Canada)
will be answered by smart Customer Assis-
tance Representatives 24 hours a day, 365 days
a year. In accordance with standard program
guidelines, Roadside Assistance provides
vehicle service up to a reasonable distance
from the next paved road. We will make every
effort to assist in a breakdown situation;
however, the accessibility of your vehicle
>> Introduction.17
Z

will be determined by our authorized smart
center technical help or the tow service pro-
vider on a case-by-case basis. Additional
charges may be applicable for a breakdown
location determined not to be a reasonably
accessible roadside location as determined
by our authorized technician and tow service
provider.
For additional information refer to the smart
Roadside Assistance Program brochure (USA)
or the Warranty Booklet (Canada) in your vehi-
cle literature portfolio.
Change of address or change of owner-
ship
In the USA: If you change your address, be sure
to send in the “Information Change Card”
found in the Warranty Information Booklet.
In Canada: If you change your address, be sure
to send in the “Change of Address Notice”
found in the Warranty Booklet, or simply call
the Customer Service at 1-800-387-0100.
Maintaining your current address informa-
tion with smart will enable us to contact you
should important new information about the
vehicle, such as recalls, become available.
If you sell your smart, please leave all liter- ature with the vehicle to make it available to
the next operator.
In the USA: If you bought this vehicle used, be
sure to send in the “Information Change Card”
found in the Warranty Information Booklet.
In Canada: If you bought this vehicle used, be
sure to send in the “Notice of Pre‑Owned
Vehicle Purchase” found in the Warranty
Booklet, or call the Customer Service at
1-800-387-0100.
Operating your vehicle outside the USA
or Canada
When you are abroad with your vehicle,
observe the following points:
RService facilities or replacement parts
may not be readily available.
RUnleaded gasoline for vehicles with cata-
lytic converters may not be available; the use of leaded fuels will damage the cata-
lysts.
RGasoline may have a considerably lower
octane rating, and improper fuel can cause
engine damage.
Operating safety
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an
accident.
Always have the prescribed service/main-
tenance work as well as any required
repairs carried out at a qualified special-
ist workshop.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact
with hot parts of the exhaust system. There
is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
GWARNING
Modifications to electronic components,
their software as well as wiring can impair
their function and/or the function of other
networked components. In particular, sys-
tems relevant to safety could also be affec-
ted. As a result, these may no longer func-
tion as intended and/or jeopardize the
operating safety of the vehicle. There is an increased risk of an accident and injury.
Never tamper with the wiring as well as
electronic components or their software.
You should have all work to electrical and
18>> Introduction.

requirements of the next emissions test dur-
ing the main inspection.
Qualified specialist workshop
A smart center is a qualified specialist
workshop. It has the necessary specialist
knowledge, tools and qualifications to cor-
rectly carry out the work required on your
vehicle. This is especially the case for work
relevant to safety.
Observe the notes in the Maintenance Book-
let.
Always have the following work carried out at
a smart center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and modifi-
cations
Rwork on electronic components
Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dan-
gers. Leave warning stickers in position.
Observe the following information when
driving your vehicle:
Rthe safety notes in this manual
Rthe Technical Data section in this manual
Rtraffic rules and regulations
Rlaws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe
may affect its safe operation, we urge you to
immediately contact an authorized smart
center to have the problem diagnosed and
corrected if required. Do not drive the vehi-
cle if you believe it may not be safely oper-
ated. If the matter is not handled to your sat-
isfaction, please discuss the problem with
the smart center management, or if necessarycontact us at one of the following addresses:
In the USA Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645
In Canada
Customer Relations Department
98 Vanderhoof Avenue
Mercedes-Benz Canada, Inc.
Toronto, Ontario M4G 4C9
QR codes for rescue card
The QR codes are secured in the fuel filler
flap and on the opposite side on the B-pillar.
In the event of an accident, rescue services
can use the QR code to quickly find the appro-
priate rescue card for your vehicle. The cur-
rent rescue card contains the most important
information about your vehicle in a compact
form, e.g. the routing of the electric cables.
You can find more information under http://
portal.aftersales.i.daimler.com/public/
content/asportal/en/communication/
informationen_fuer/QRCode.html.
Data stored in the vehicle
Data recording
This vehicle is capable of recording diag-
nostic information relating to vehicle oper-
ation, malfunctions, and user settings. This
may include information about the perform-
ance or status of various systems, including
but not limited to, engine, throttle, steering
or brake systems, that is stored and can be
read out with suitable devices, particularly
when the vehicle is serviced. The data
obtained is used to properly diagnose and
service your vehicle or to further optimize
and develop vehicle functions.
Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is
to record data that will assist in understand-
ing how a vehicle’s systems performed in cer-
tain crash or near crash-like situations, such
as during air bag deployment or when hitting
a road obstacle. The EDR is designed to record
20>> Introduction.

Pets in the vehicle
GWARNING
If you leave animals unattended or unse-
cured in the vehicle, they could press but-
tons or switches, for example.
As a result, they could:
Ractivate vehicle equipment and become
trapped, for example
Ractivate or deactivate systems, thereby
endangering other road users
Unsecured animals could also be flung
around the vehicle in the event of an acci- dent or sudden steering or braking, thereby
injuring vehicle occupants. There is a risk
of an accident and injury.
Never leave animals unattended in the
vehicle. Always secure animals properly
during the journey, e.g. use a suitable ani-
mal transport box.
Protection against theft
Immobilizer
The immobilizer prevents your vehicle from
being started without the correct Smart Key.
XTo activate: remove the Smart Key from the
ignition lock.
XTo deactivate: switch on the ignition.
When leaving the vehicle, always take the
Smart Key with you and lock the vehicle. The
engine can be started by anyone with a valid
Smart Key that is left inside the vehicle.
iThe immobilizer is always deactivated
when you start the engine.
In the event that the engine cannot be star-
ted when the starter battery is fully
charged, the immobilizer may be faulty.
Contact an authorized Mercedes-Benz Cen-
ter or call 1-800-367-6372 (in USA) or
1-800-387-0100 (in Canada).
Anti-theft alarm system
Switching on
XMake sure that:
Rthe side windows are closed.
Rno objects, such as mascots, are hanging
from the rear-view mirror or grab han-
dles.
This will prevent false alarms.
XMake sure that:
Rthe doors are closed.
Rthe tailgate is closed
Rthe service cover is closed.
XPress the 0037button on the key.
The alarm system is primed after approx-
imately 30 seconds.
iIf the service cover is open or is not
properly closed, the vehicle will be
locked. The anti-theft alarm system is
primed. To remind you that the service
cover is not secured, a warning tone sounds
for 30 seconds. Ensure that the service
cover is properly closed. Only then is the
anti-theft alarm system correctly primed
and the service cover properly secured.
Switching off
XPress the 0036button on the key.
or
XUnlock the vehicle by using the key in the
emergency lock.
and
Switch on the ignition.
Examples for triggering the alarm
A visual and audible alarm is triggered if the
alarm system is armed and you open:
Rthe vehicle by using the key in the emer-
gency lock
Ra door
Rthe tailgate
Rthe service cover
46Protection against theft
>> Safety.

Braking
XIf ABS intervenes:continue to depress the
brake pedal vigorously until the braking
situation is over.
XTo make a full brake application: depress
the brake pedal with full force.
If abs intervenes when braking, you will feel
a pulsing in the brake pedal.
The pulsating brake pedal can be an indica-
tion of hazardous road conditions, and func-
tions as a reminder to take extra care while
driving.
Forward collision warning
General information
The distance warning function can help you to
minimize the risk of a collision with a vehi-
cle ahead or reduce the effects of such an
accident. If the distance warning function
detects that there is a risk of a collision, you
will be warned visually and acoustically.
Starting the engine also switches on the dis-
tance warning function.
Important safety notes
GWARNING
The distance warning function does not
react:
Rto people or animals
Rto oncoming vehicles
Rto crossing traffic
Rwhen cornering
Thus, the distance warning function cannot
provide a warning in all critical situa-
tions. There is a risk of an accident.
Always pay careful attention to the traffic
situation and be ready to brake.
GWARNING
The distance warning function cannot
always clearly identify objects and com-
plex traffic situations.
In such cases, the distance warning func-
tion may:
Rgive an unnecessary warning
Rnot give a warning
There is a risk of an accident.
Always pay careful attention to the traffic
situation and do not rely solely on the dis-
tance warning function.
Observe the "Important safety notes" section for driving safety systems (
Ypage 47).
In particular, the detection of obstacles can
be impaired if:
Rthere is dirt on the sensors or anything else
covering the sensors.
Rsnow or heavy rain
Rinterference by other radar sources
Rthe possibility of strong radar reflec-
tions, for example in parking garages
Ra narrow vehicle traveling in front, e.g. a
motorbike
Ra vehicle traveling in front on a different
line
Rnew vehicles or after a service on the dis-
tance warning system
Please observe the information in the sec-
tion on running-in the vehicle
(
Ypage 86).
Following damage to the front end of the vehi-
cle, have the configuration and operation of
the radar sensor checked at a qualified spe-
cialist workshop. This also applies to colli-
sions at low speeds where there is no visible
damage to the front of the vehicle.
Function
48Driving safety systems
>> Safety.

Interior lighting switched off
0085Switches the right-hand reading lamp on/
off
The interior lighting is switched on when a
door is open: if the corresponding door is
closed correctly the interior lighting goes
out.
Interior lighting control
If the doors are unlocked with the remote con-
trol, the interval timer for the interior
lighting is triggered. The interval timer
restarts when a door is opened.
The front interior lighting and the luggage
compartment light go out gradually.
The interior lighting interval timer is
switched off:
Rif a door remains open, the interior light-
ing switches off after 15 minutes without
dimming
Rif all doors (with additional locking mech-
anism) are closed, the interior lighting
switches off after 15 seconds
Rif all doors (without locking mechanism)
are closed, the interior lighting switches
off after 3 to 4 minutes
Ras soon as the engine is started and for as
long as the engine is running
Replacing bulbs
Important safety notes
GWARNING
Bulbs, lamps and connectors can get very
hot when operating. If you change a bulb,
you could burn yourself on these compo-
nents. There is a risk of injury.
Allow these components to cool down before changing a bulb.
Do not use a bulb that has been dropped or if
its glass tube has been scratched.
The bulb may explode if:
Ryou touch it
Rit is hot
Ryou drop it
Ryou scratch it
Only operate bulbs in enclosed lamps
designed for that purpose. Only fit spare
bulbs of the same type and the specified volt-
age.
Marks on the glass tube reduce the service
life of the bulbs. Do not touch the glass tube
with your bare hands. If necessary, clean the
glass tube when cold with alcohol or spirit
and rub it off with a lint-free cloth.
Protect bulbs from moisture during opera-
tion. Do not allow bulbs to come into contact
with liquids.
Replace only the bulbs listed (
Ypage 70).
If you require assistance replacing bulbs,
consult a qualified specialist workshop.
If the new bulb still does not light up, consult
a qualified specialist workshop.
The daytime driving lights and part of the
rear light clusters of your vehicle are equip-
ped with LED light bulbs. Do not replace these
bulbs yourself. Contact a qualified special-
ist workshop which has the necessary spe-
cialist knowledge and tools to carry out the
work required.
Headlamps and lamps are an important aspect
of vehicle safety. You must therefore make
sure that these function correctly at all
times. Have the headlamp setting checked
regularly.
Overview: changing bulbs/bulb types
You can replace the following bulbs. The bulb
type can be found in the legend.
0043Low-beam/high-beam headlamps: HB2
0044Turn signal lamp: PY 21 W
0087Foglamps: H16
70Replacing bulbs
>> Lights and windshield wipers.

Turn signal
XTo remove the cover in the front wheel
arch:switch off the lighting system.
XTurn the front wheels inwards.
XPress spring clip 0043down.
XSlide cover 0044back and remove it.
XTurn bulb holder 0043anti-clockwise and
remove.
XTake the bulb out of bulb holder 0043.
XInsert the new bulb into bulb holder 0043.
XInsert bulb holder0043and turn it clockwise
until it engages.
XTo fit the cover in the front wheel arch:
insert cover 0044again and lock in place.
Low-beam/high-beam headlamps
XSwitch off the lights.
XOpen the service cover (Ypage 151).
XRemove cover 0043.
XPull out the connector.
XSimultaneously press retainer 0044forward
and to the right and then remove the lamp.
XInsert the new bulb and engage it in place.
XInsert the connector.
XPosition cover 0043and press into place.
Front fog lamps
Due to their location, have the bulbs in the
front fog lamps changed at a qualified spe-
cialist workshop.
XSwitch off the lights.
XRemove the two screws 0043at the bottom of
the front wheel arch using a suitable tool.
XBend back the cover using your hand.
XTurn the bulb holder anti-clockwise and
remove it.
XTake the bulb out of the bulb holder.
XInsert the new bulb into the bulb holder.
XInsert the bulb holder and turn it clockwise until it engages.
72Replacing bulbs
>> Lights and windshield wipers.

Always switch off the windshield wipers
and ignition before changing the wiper
blades.
!To avoid damaging the wiper blades, make
sure that you touch only the wiper arm of the
wiper.
!Never open the service cover/tailgate if a
windshield wiper arm has been folded away
from the windshield/rear window.
Never fold a windshield wiper arm without
a wiper blade back onto the windshield/
rear window.
Hold the windshield wiper arm firmly when
you change the wiper blade. If you release
the wiper arm without a wiper blade and it
falls onto the windshield/rear window, the
windshield/rear window may be damaged by
the force of the impact.
smart recommends that you have the wiper
blades changed at a qualified specialist
workshop.
Changing the windshield wiper blades
Removing the wiper blades
XTurn the key to position 1or 2in the igni-
tion lock (Ypage 87).
XPress the combination switch to the 004B
position (Ypage 74).
The wiper arms move slowly upwards.
XWhen the wiper arms are vertical in rela-
tion to the service cover, turn the key to
position 0and remove it from the ignition
lock.
XFold the wiper arm away from the wind-
shield.
XPress the two release clips 0044on mount-
ing 0085in the direction of arrow 0087and pull
away from the wiper arm.
XSlide wiper blade 0043in the direction of
arrow 0083until the wiper blade securing
hook is revealed.
XRemove wiper blade 0043.
Installing the wiper blades
XSlide new wiper blade 0043in the direction
of arrow 0085onto mounting 0087of wiper
arm 0044.
Wiper blade 0043engages.
XMake sure that wiper blade 0043is seated
correctly.
XFold wiper arm 0044back onto the wind-
shield.
Replacing the rear window wiper blade
Removing a wiper blade
XRemove the SmartKey from the ignition
lock.
XFold wiper arm 0043away from the rear win-
dow until it engages.
76Windshield wipers
>> Lights and windshield wipers.