2016 Ram ProMaster service

In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
9
IF YOU NEED CONSUMER ASSISTANCE 421

Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s NewVehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
(Continued)
422 IF YOU NEED CONSUMER ASSISTANCE

You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.NOTE:
A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward lan-
guage with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
424 IF YOU NEED CONSUMER ASSISTANCE

problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific FCA US LLC vehicles. Included
are starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and safety
tips.
Call toll free at:
•1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada) Or
Visit us on the Worldwide Web at:
•
www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger vehicle tires must conform to Federal
safety requirements in addition to these grades.
9
IF YOU NEED CONSUMER ASSISTANCE 425

Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance, which all
passenger vehicle tires must meet under the Federal
Motor Vehicle Safety Standard No. 109. Grades B and A
represent higher levels of performance on the laboratory
test wheel, than the minimum required by law.
426 IF YOU NEED CONSUMER ASSISTANCE

Car Washes............................ .381
Cellular Phone .......................... .203
Certification Label ........................ .289
Chains, Tire ............................ .274
Chart, Tire Sizing ........................ .252
Check Engine Light (Malfunction Indicator Light) . .355
Checking Your Vehicle For Safety ...............64
Checks, Safety ............................64
Child Restraint ............................54
Child Restraints Booster Seats ...........................59
Child Restraints .........................54
Infants And Child Restraints ................57
Older Children And Child Restraints ..........57
Cigar Lighter ........................... .121
Clean Air Gasoline ....................... .283
Climate Control ......................... .204
Manual ............................. .204
Cold Weather Operation ....................221 Compact Disc (CD) Maintenance
..............202
Compact Spare Tire ....................... .269
Console, Overhead ........................116
Contract, Service ......................... .422
Coolant Pressure Cap (Radiator Cap) ...........374
Cooling System .......................... .370
Adding Coolant (Antifreeze) ...............372
Coolant Capacity ...................... .405
Coolant Level ..................... .371, 375
Disposal Of Used Coolant .................374
Drain, Flush, And Refill ...................371
Inspection ........................... .375
Points To Remember .....................375
Pressure Cap ......................... .374
Radiator Cap ......................... .374
Selection Of Coolant (Antifreeze) ......371, 405, 406
Corrosion Protection ...................... .380
Cruise Light ......................... .159, 160
Cupholders ......................... .122, 386
432 INDEX

Customer Assistance...................... .419
Customer Programmable Features .............190
Data Recorder, Event .......................53
Dealer Service ........................... .357
Defroster, Windshield ....................66, 207
Diagnostic System, Onboard .................354
Dimmer Control ...........................93
Dimmer Switch, Headlight ...................95
Dipsticks Automatic Transmission ..................379
Oil (Engine) .......................... .358
Power Steering ........................ .238
Disabled Vehicle Towing ....................347
Disposal Antifreeze (Engine Coolant) ................374
Door Ajar .............................. .136
Door Ajar Light ......................... .136
Door Locks ..............................20 Door Locks, Automatic
......................22
Driving Through Flowing, Rising, Or Shallow Standing
Water ............................... .235
Electric Remote Mirrors ......................73
Electronic Brake Control System ...............241
Brake Assist System .....................244
Electronic Speed Control (Cruise Control) ........102
Electronic Stability Control (ESC) ..............244
Electronic Throttle Control Warning Light ........137
Electronic Vehicle Information Center (EVIC) Exit Trip ............................. .166
NewTrip ............................ .166
Start Of Trip Procedure ...................166
Trip Computer ........................ .166
Trip Functions ........................ .167
Emergency, In Case Of Freeing Vehicle When Stuck ................344
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INDEX 433

Introduction..............................4
Jump Starting ........................... .338
Key-In Reminder ..........................14
Key, Replacement ..........................15
Keys ...................................11
Key, Sentry (Immobilizer) ....................14
Lane Change Assist ........................95
Lap/Shoulder Belts .........................28
Latches .................................68
Lead Free Gasoline ....................... .282
Leaks, Fluid ..............................68
Life Of Tires ............................ .272
Light Bulbs .......................... .68, 399
Lights ............................... .68, 92
AirBag .........................50, 66, 134
Brake Assist Warning ....................247 Brake Warning
........................ .142
Bulb Replacement ...................... .401
Cruise ........................... .159, 160
Daytime Running ........................94
Dimmer Switch, Headlight ...............92, 95
Electronic Stability Program (ESP) Indicator .....247
Engine Temperature Warning ...............138
Exterior ...............................68
Hazard Warning Flasher ..................309
Headlights .............................93
High Beam ............................95
Illuminated Entry ........................17
Malfunction Indicator (Check Engine) .........153
Park ............................. .95, 158
Passing ...............................95
Seat Belt Reminder ..................... .133
Service .............................. .401
Tire Pressure Monitoring (TPMS) ............148
Traction Control ....................... .247
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INDEX 437