2016 Ram ProMaster City service

4. Install the bulb and rotate clockwise to lock in place.
5. Reinstall the plastic cap.
Front Turn Signal Lamps
Front
To change the bulb, proceed as follows:
1. Remove the cap from the back of the outer upperheadlamp housing.
2. Rotate the bulb counter clockwise and remove.
3. Install the bulb into socket.
4. Rotate bulb/socket clockwise into lamp locking it in place.
5. Reinstall the plastic cap.
Parking And Daytime Running Lights
To change the bulb, proceed as follows:
1. Remove the cap from the back of the outer lower headlamp housing.
2. Rotate the bulb counter clockwise and remove.
3. Install the bulb into socket, and rotate bulb/socket clockwise into lamp locking it in place.
4. Reinstall the plastic cap.
Front/Rear Side Marker Lamps
To change the bulb, proceed as follows:
The front/rear side marker lamps are LED and not
serviced separately. See your authorized dealer for re-
placement of these lights.
394 MAINTAINING YOUR VEHICLE

MAINTENANCE SCHEDULE
Your vehicle is equipped with an automatic oil change
indicator system. The oil change indicator system will
remind you that it is time to take your vehicle in for
scheduled maintenance.
Based on engine operation conditions, the oil change
indicator message will illuminate. This means that ser-
vice is required for your vehicle. Operating conditions
such as frequent short-trips, trailer tow, extended engine
idle time, extremely hot or cold ambient temperatures
will influence when the “Oil Change Required” message
is displayed. Severe Operating Conditions can cause the
change oil message to illuminate as early as 3,500 miles
(5,600 km) since last reset. Have your vehicle serviced as
soon as possible, within the next 500 miles (805 km).
Your authorized dealer will reset the oil change indicator
message after completing the scheduled oil change. If a
scheduled oil change is performed by someone otherthan your authorized dealer, the message can be reset by
referring to the steps described under “Oil Change Reset”
in “Electronic Vehicle Information Center (EVIC)” in
“Understanding Your Instrument Panel” for further in-
formation.
NOTE:
Under no circumstances should oil change inter-
vals exceed 10,000 miles (16,000 km), 350 hours of engine
run time or twelve months, whichever comes first. The
350 hours of engine run or idle time is generally only a
concern for fleet customers.
Severe Duty All Models
Change Engine Oil at 4,000 miles (6,500 km) if the vehicle
is operated in a dusty and off road environment or is
operated predominantly at idle or only very low engine
RPM’s. This type of vehicle use is considered Severe
Duty.
402 MAINTENANCE SCHEDULES

Mileage:20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
Change brake fluid every two years. X X X X X X X
Replace spark plugs. ** X
Flush and replace the engine coolant at 10 years
or 150,000 miles (240,000 km) whichever comes
first. XX
Inspect and replace PCV valve if necessary. X
* Change engine air filter every 10,000 miles (16,000 km)
if operated in dusty and off road environment.
** The spark plug change interval is mileage based only,
yearly intervals do not apply.WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which you
(Continued)
8
MAINTENANCE SCHEDULES 405

WARNING!(Continued)
have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
• Failure to properly inspect and maintain your ve-
hicle could result in a component malfunction and
effect vehicle handling and performance. This
could cause an accident.
406 MAINTENANCE SCHEDULES

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ...................... .409
▫ Prepare For The Appointment .............409
▫ Prepare A List ....................... .409
▫ Be Reasonable With Requests .............409
 IF YOU NEED ASSISTANCE ..............409
▫ FCA USA LLC Customer Center ...........410
▫ FCA Canada Inc. Customer Center .........410
▫ In Mexico Contact .....................411
▫ Puerto Rico And U.S. Virgin Islands ........411▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ...................411
▫ Service Contract ......................411
 WARRANTY INFORMATION .............413
 MOPARPARTS ........................413
 REPORTING SAFETY DEFECTS ............413
▫ In The 50 United States And
Washington, D.C. ..................... .413
▫ In Canada .......................... .413
 PUBLICATION ORDER FORMS ............414
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
9
IF YOU NEED CONSUMER ASSISTANCE 409

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address •
Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA USA LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
410 IF YOU NEED CONSUMER ASSISTANCE

In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
9
IF YOU NEED CONSUMER ASSISTANCE 411