Overview ........................................124
Problem (malfunction) ................... 127
Releasing the parking lock man-
ually ............................................... 127
Selector lever ................................ 124
Selector lever positions ................. 124
Shift ranges ................................... 125
Starting the engine ........................ 120
Touchshift ...................................... 125
Trailer towing ................................. 126
Transmission oil change ................ 282
Automatic transmission emer-
gency mode ....................................... 127
AUX port ............................................. 211
Auxiliary heater
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary heating
Activating/deactivating heater
booster mode ................................ 111
Adjusting ....................................... 173
Conditions for switching on ........... 108
Heating time .................................. 107
Important safety notes .................. 106
Operating with the button (control
panel) ............................................ 108
Operation with the remote con-
trol ................................................. 109
Operation with the timer ................ 114
Selecting a switch-on time ............. 108
Setting the switch-on time ............. 109
see Auxiliary heating
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary warm-air heater
Problem (malfunction) ................... 117
Axle load, permissible (trailer tow-
ing) ...................................................... 287
B
Backup lamps
Replacing bulbs ............................... 89
Backup lamps (Chassis Cab)
Replacing bulbs ............................... 90
BAS (Brake Assist System)
Display message ............................ 182
Function/notes ................................ 54 Indicator lamp ................................ 195
Basic settings
see Settings
Battery
Isolating switch .............................. 118
Replacing (SmartKey) ......................6 1
Battery (SmartKey)
Checking .......................................... 61
Important safety notes .................... 61
Replacing ......................................... 61
Battery (vehicle)
Care ............................................... 232
Charge indicator lamp ................... 198
Charging ........................................ 232
Disconnecting and connecting ....... 229
Disconnecting and connecting
(engine compartment) ................... 231
Display message ............................ 192
Important safety notes .................. 227
Installing/removing (engine com-
partment) ....................................... 231
Jump starting ................................. 242
Location ......................................... 228
Removing and installing ................. 230
Removing and installing the floor
covering ......................................... 228
Before driving off
Important safety notes .................. 120
Belt
see Seat belts
Bleeding the fuel system .................. 123
Blind Spot Assist
Activating/deactivating ......... 146, 173
Notes/function .............................. 144
Trailer towing ................................. 146
Bottle holder
see Cup holder
Brake Assist
see BAS (Brake Assist System)
Brake Assist System
see BAS (Brake Assist System)
Brake fluid
Checking the level ......................... 223
Display message ............................ 183
Notes ............................................. 283
Warning lamp ................................. 195
4Index
Brake force distribution, elec-
tronicsee EBD (electronic brake force
distribution)
Brake lamps
Replacing bulbs ............................... 89
Brake lamps (Chassis Cab)
Replacing bulbs ............................... 90
Brake linings
Display message ............................ 182
Indicator lamp ................................ 198
Brake pads/linings
New ............................................... 136
Brake system
Malfunction .................................... 182
Warning lamp ................................. 195
Brakes
ABS .................................................. 53
Adaptive Brake Assist .................... 143
Applying the parking brake ............ 131
BAS .................................................. 54
Brake fluid (notes) ......................... 283
Checking brake fluid level .............. 223
Display messages .......................... 182
EBD .................................................. 54
Important safety notes .................. 135
Maintenance .................................. 195
New brake pads/linings ................ 136
Parking brake (notes) ..................... 136
Riding tips ...................................... 135
Breakdown
Fire extinguisher ............................ 242
First-aid kit .................................... 241
Jump-starting ................................. 242
Reflective safety jacket .................. 241
Vehicle tool kit ............................... 240
Warning lamp ................................. 241
Warning triangle ............................ 241
see Flat tire
see Towing away
Bulb
see Changing bulbs
Bulb failure indicator .......................... 79C
California
Important notice for retail cus-
tomers and lessees .......................... 22
Car
see Vehicle
Care
Access step in the bumper ............ 237
Car wash ........................................ 233
Display ........................................... 237
Exterior lights ................................ 236
Interior ........................................... 237
Notes ............................................. 233
Paint .............................................. 235
Plastic trim .................................... 238
Power washer ................................ 234
Rear view camera .......................... 236
Roof lining ...................................... 238
Seat belt ........................................ 238
Seat cover ..................................... 238
Selector lever ................................ 238
Sensors ......................................... 236
Sliding door ................................... 237
Steering wheel ............................... 238
Step (electrical) ............................. 237
Trim pieces .................................... 238
Washing by hand ........................... 234
Washing the engine ....................... 234
Wheels ........................................... 235
Windows ........................................ 235
Wiper blades .................................. 235
Cargo compartment
Activating/deactivating ventila-
tion ................................................ 117
Cargo compartment floor ................... 28
Cargo tie-down points and tie
downs
Important safety notes .................. 214
Cargo tie-down rings
Installing ........................................ 216
Permissible tensile load ................. 285
Carrier system
Ladder rack ................................... 217
CD player/CD changer ...................... 168
Cell phone
see Mobile phone
Center console overview .................... 35
Index5
G
GasolineReserve fuel warning lamp ............. 200
General driving tips
Driving short distances .................. 134
Genuine parts ...................................... 28
Glove box ........................................... 204
GTW (Gross Trailer Weight) (defini-
tion) .................................................... 264
H
Handbrake
see Parking brake
Hazard warning lamps ........................ 82
Head restraints
Adjusting .........................................7 6
Adjusting (rear) ................................ 76
Headlamps
Adding fluid to cleaning system ..... 224
Cleaning system (function) .............. 82
Fogging up ....................................... 83
see Automatic headlamp mode
Headliner (cleaning instructions) .... 238
Heating
see Climate control
High-beam headlamps
Highbeam Assist .............................. 83
Replacing bulbs ............................... 87
Switching on/off .............................. 81
Highbeam Assist
Function/notes ................................ 83
Switching Highbeam Assist on/
off .................................................. 171
Hood
Closing ........................................... 219
Display message ............................ 192
Important safety notes .................. 218
Indicator lamp ................................ 203
Opening ......................................... 218
Hot-water auxiliary heater
Problem (malfunction) ................... 113
Hydroplaning ..................................... 136
I
Ignition lock
see Key positions Immobilizer
.......................................... 56
Indicator lamp
see Warning and indicator lamps
Indicators
see Turn signals
Insect protection on the radiator ...... 28
Installing a wheel
Installing the adapter (spare
wheel) ............................................ 269
Instrument cluster
Fuel gage ....................................... 162
Important safety notes .................. 161
Instrument cluster lighting ............. 162
Outside temperature display .......... 162
Overview .......................................... 32
Speedometer ................................. 162
Tachometer ................................... 162
Warning and indicator lamps ........... 33
Instrument cluster lighting .............. 162
Instrument lighting
see Instrument cluster lighting
Interior lighting ................................... 84
Front ................................................ 84
Motion detectors ............................. 85
Notes on replacing bulbs ................. 92
Overview .......................................... 84
Replacing bulbs ............................... 92
Switching the rear compartment
lighting on centrally ......................... 84
Interior motion sensor
Arming ............................................. 57
Deactivating ..................................... 58
Function ........................................... 57
Switching off .................................... 57
J
JackJacking points ................................ 268
Preparation .................................... 268
Storage location ............................ 240
Using ............................................. 268
Jump-starting ..................................... 242
K
Key
Position in the ignition lock ............ 119
Index11
Correct usage .................................. 41
Display message ............................ 184
Fastening ........................................ .42
Important safety guidelines .............4 0
Introduction .....................................4 0
Releasin g ......................................... 42
Warning lamp ................................. 203
Warning lamp (function) ................... 43
Seat heating ......................................... 76
Seats
Adjusting lumbar support ................ 73
Adjusting the front-passenger
seat .................................................. 73
Adjusting the head restraint ............ 76
Armrest ............................................ 76
Cleaning the cover ......................... 238
Correct driver's seat position ........... 72
Folding seat ..................................... 74
Important safety notes .................... 72
Rear bench seat ............................... 75
Seat heating .................................... 76
Setting the driver's seat ................... 73
Swivel seat ....................................... 73
Twin front-passenger seat ................ 74
Securing loads
Important safety notes .................. 214
Selector lever
Cleaning ......................................... 238
Sensors (cleaning instructions) ....... 236
Service center
see Qualified specialist workshop
Service interval display
Calling up the service due date ...... 226
Exceeding a service due date ........ 226
Notes ............................................. 226
Service due date (automatic dis-
play) ............................................... 226
Service products
Brake fluid ..................................... 283
Coolant (engine) ............................ 283
Diesel Exhaust Fluid (DEF) ............. 279
Engine oil ....................................... 280
Fuel ................................................ 277
Important safety notes .................. 277
Power steering fluid ....................... 283
Refrigerant ..................................... 284
Transmission oi l ............................. 282
W
asher fluid ................................... 284 Setting the air distribution
............... 102
Setting the airflow ............................ 102
Setting the clock
Vehicles with steering wheel but-
tons ............................................... 171
Vehicles without steering wheel
buttons .......................................... 164
Settings
Resetting all (vehicles with steer-
ing wheel buttons) ......................... 168
Resetting submenus (vehicles
with steering wheel buttons) ......... 168
Short journeys (diesel particle fil-
ter) ...................................................... 134
Side impact air bag ............................. 45
Side windows
Cleaning ......................................... 235
Hinged side windows ....................... 70
Important safety information ........... 70
Opening/closing .............................. 71
Overview .......................................... 70
Problem (malfunction) ..................... 71
Resetting ......................................... 71
Sliding door
Cleaning ......................................... 237
Closing assist ................................... 66
Important safety notes .................... 65
Opening/closing .............................. 65
Opening/closing from the inside ..... 66
Opening/closing from the out-
side .................................................. 66
SmartKey
Changing the battery ....................... 61
Changing the locking system set-
tings ............................................... 173
Checking the battery ....................... 61
Display message ............................ 193
Door central locking/unlocking ....... 59
Important safety notes .................... 59
Loss ................................................. 63
Problem (malfunction) ..................... 63
SmartKey positions (ignition lock) .. 119
Snow chains ...................................... 249
Sockets .............................................. 210
Spare wheel
General notes ................................ 273
Important safety notes .................. 272
16Index
Twin front-passenger seatStowage compartment .................. 206
Two-way radios
Type approval/frequency .............. 275
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 266
U
Unlocking
From inside the vehicle (central
unlocking button) ............................. 64
USB port ............................................. 211
V
Vehicle
Data acquisition ............................... 29
Display message ............................ 192
Electronics ..................................... 275
Equipment ....................................... 22
Individual settings (vehicles with
steering wheel buttons) ................. 168
Limited Warranty ............................. 22
Loading .......................................... 258
Locking (SmartKey) .......................... 59
Lowering ........................................ 271
Maintenance .................................... 23
Operating safety .............................. 25
Parking for a long period ................ 132
Pulling away ................................... 121
Raising ........................................... 268
Registration ..................................... 27
Reporting problems ......................... 27
Securing from rolling away ............ 130
Towing away .................................. 243
Transporting .................................. 246
Unlocking (SmartKey) ...................... 59
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 27
Body/equipment mounting direc-
tives for trucks ................................. 27
Vehicle data ....................................... 285
Vehicle identification number .......... 276
Vehicle identification plate .............. 276
Vehicle tool kit .................................. 240 Vents
see Air vents
Voltage supply
Fuses ............................................. 246
W
Warning Stickers ........................................... 24
Warning and indicator lamp
Diesel particle filter ....................... 201
Power assistance for the steering .. 203
Warning and indicator lamps
Brakes ........................................... 195
Check Engine ................................. 200
Coolant .......................................... 199
Diesel Exhaust Fluid (DEF) ............. 197
Electrical step ................................ 203
ESP
®.............................................. 194
ESP®function ................................ 197
Overview .......................................... 33
Seat belt ........................................ 203
Warning lamp .................................... 241
Warning triangle ................................ 241
Warning- and indicator lamps
ABS ................................................ 195
Air filter .......................................... 201
ASR ................................................ 194
BAS ................................................ 195
Battery charge ............................... 198
Brake wear .................................... 198
Bulbs .............................................. 203
Doors ............................................. 203
Engine oil level ............................... 198
Preglow .......................................... 201
Reserve fuel ................................... 200
Tire pressure monitor .................... 202
Water separator ............................. 202
Windshield washer fluid ................. 202
Warranty .............................................. 22
Washer fluid
Adding ........................................... 224
Capacities ...................................... 285
Display message ............................ 193
Indicator lamp ................................ 202
Notes ............................................. 284
Wiping with ...................................... 93
20Index
Proper use
Observe the following information when oper-
ating your vehicle:
Rthe safety notes in these operating instruc-
tions
Rthe technical data in these Operating Instruc-
tions
Rtraffic laws and regulations
Rmotor vehicle laws and safety standards
There are various warning stickers affixed to the
vehicle. If you remove warning stickers, you and
others may fail to recognize the dangers. Leave
the warning stickers in their original position.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
The general operating permit for your vehicle
could be rendered invalid if you carry out mod-
ifications to electronic components, their soft-
ware as well as wiring.
GWARNING
Gases and fluids from substances that con-
stitute a health hazard or react aggressively
can escape even from securely closed con-
tainers. When transporting such substances
in the vehicle interior, your ability to concen-
trate or your health could be affected during
the journey. Malfunctions, short circuits or
electrical component system failures may
also result. There is a risk of an accident and
fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
These instructions must also be observed for
vehicles where the cargo compartment is not
fully separated from the driver's cab.
Partition with door/window: always keep the
door/window in the partition closed during
transport.
Examples of substances that are hazardous to
health and/or react aggressively:
RSolvents
RFuel
ROil and grease
RCleaning agents
RAcids
Protection of the environment
Economic and environmentally aware
driving
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
24Introduction
The operating safety of the vehicle could be
jeopardized if you use parts, tires and wheels as
well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This
could lead to malfunctions in safety-relevant
systems, e.g. the brake system. Only use genu-
ine Mercedes-Benz parts or parts of equal qual-ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
We test genuine Sprinter parts, as well as con-
version parts and accessories that have been
specifically approved for the type of vehicle, for:
Rreliability
Rsafety
Rsuitability
Despite ongoing market research, Mercedes-
Benz is unable to assess other parts. Therefore,
we accept no responsibility for the use of such
parts in Sprinter vehicles, even if they have been
officially approved or independently approved
by a testing center.
In some countries, certain parts are only offi-
cially approved for installation or modification if
they comply with legal requirements. All genu-
ine Sprinter parts satisfy these requirements.
Make sure that all parts are suitable for your
vehicle.
Always specify the vehicle identification number
(VIN) and engine number when ordering genuine
Sprinter parts (
Ypage 276).
QR code for rescue card
The QR Code stickers are affixed to the B-pillar
on the driver's and front-passenger side.
In the event of an accident the rescue services
use the QR Code to quickly find the rescue card
for your vehicle. The current rescue card con-
tains the most important information on your
vehicle, e.g. the electric cable routes, in a com-
pact form.
Further information can be found under http://
portal.aftersales.i.daimler.com.
Data stored in the vehicle
Data Recording
A wide range of electronic components in your
vehicle contain data memories. These data memories temporarily or perma-
nently store technical information about:
Rthe vehicle's operating state
Revents
Rfaults
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example:
Roperating conditions of system components,
e.g. fluid levels
Rthe vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position
Rmalfunctions and defects in important system
components, e.g. lights, brakes
Rvehicle reactions and operating conditions in
special driving situations, e.g. airbag deploy-
ment, intervention of stability control sys-
tems
Rambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to:
Rassist in detecting and rectifying faults and
defects
Ranalyze vehicle functions, e.g. after an acci-
dent
Roptimize vehicle functions
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and fault data memory.
Services include, for example:
Rrepair services
Rservice processes
Rwarranty events
Rquality assurance
The vehicle is read out by employees of the ser- vice network (including the manufacturer) using
special diagnostic testers. You can obtain more
information there, if required.
After a fault has been rectified, the information
is deleted from the fault memory or is continu-
ally overwritten.
When operating the vehicle, situations are con-
ceivable in which this technical data, in connec-
Introduction29
Z
Indicator and warning lamps
Instrumentcluste ron vehicles without steering whee lbuttons
Instrumen tcluste rin vehicles wit hsteering-wheel buttons
FunctionPag e
:Speedometer with warn-
ing and indicator lamps
dESP®warning lamp19 4
AS Rwarning lamp19 4
%Coolan tlevel to olow19 9
?Coolan ttemperature to o
high19 9
6Restrain tsystems malfunc -
tion39
ÄIndicato rlamp ,distanc e
warning14 3
·Warning lamp ,distanc e
warning14 3
ÃWarning and indicator lamps,
Lan eKeepin gAssist14 7
FunctionPag e
bBrake fluid level to olow19 5
EBDmalfunctioning19 5
Trailer brak eforce booste r
malfunction19 5
4Engin eoil level warning19 8
;Chec kEngin eindicator lamp20 0
%Preglow120
Preglow system malfunction201
;Indicator and warning
lamps
GLeft-han dtur nsignal81
!AB Smalfunction19 5
hTirepressur eloss or th etire
pressur emonitor is malfunc -
tioning (US Aonly)
20 2
Tirepressur eloss (Canada
only)25 5
Instrument cluster33
At a glance