When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
Have the vehicle checked and repaired immedi-
ately at a qualified specialist workshop. If you
become aware when continuing the journey that
driving safety has been effected, stop as soon as
possible in accordance with the traffic condi-
tions. In such cases, consult a qualified special- ist workshop.
Declaration of conformity
Radio-based vehicle components
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: 1) These
devices may not cause harmful interference. 2.
This device must accept any interference
received, including interference that may cause
undesired operation. Changes or modifications
not expressly approved by the party responsible
for compliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: 1) These devices may not
cause interference, and 2) these devices must
accept any interference received, including
interference that may cause undesired opera-
tion of the device".
Diagnostics connection
The diagnostics connection is only intended for the connection of diagnostic equipment at a
qualified specialist workshop.
GWARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Do not connect any equipment to a diagnos-
tics connection in the vehicle.
Changing the engine power output
!
Increases in engine power can:
Rchange the emission values
Rcause malfunctions
Rcause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
Any tampering with the engine management
system in order to increase the engine power
output will lead to the loss of the New Vehicle
Limited Warranty and other warranty entitle-
ments.
If you sell the vehicle, inform the purchaser
about the changes to the engine power output of
the vehicle. If you do not inform the buyer, this
may constitute a punishable offense under
national legislation.
Qualified specialist workshops
An authorized Sprinter Dealer is a qualified spe-
cialist workshop.
A qualified specialist workshop has the neces-
sary specialist knowledge, tools and qualifica-
tions to correctly carry out the work required on
the vehicle.
This is especially the case for work relevant to
safety. Observe the notes in the Maintenance or
Service Booklet.
The following work should always be carried out
at qualified specialist workshop:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Rmodifications as well as installations and
alterations
Rwork on electronic components
For this reason, we recommend an authorized
Sprinter Dealer.
!Only have work carried out on the engine
electronics and its associated parts, such as
control units, sensors, actuating components
and connector leads, at a qualified specialist
workshop. Vehicle components may other-
26Introduction
Further information can be obtained at any
authorized Sprinter Dealer.
GWARNING
The function of systems or components can
be affected by conversions or modifications
to the vehicle. They might not function prop-
erly anymore and/or jeopardize the opera-
tional safety of the vehicle. There is an
increased risk of an accident and injury.
Conversions or modifications should always
be carried out at qualified specialist work-
shop.
If you intend to make modifications to your vehi-
cle, we strongly recommend that you contact
the distributor named on the inside of the front
cover. There you will receive all the necessary
information and a charge may be levied.
You alone accept the responsibility if body man-
ufacturers or dealers make modifications that
affect the final certification of the engine, the
vehicle or the equipment. This also applies to
the identification and documentation of modifi-
cations to the affected vehicle components.
You are responsible for certification and confir-
mation that:
Rall the applicable standards and regulations
that are affected by the vehicle modification
are met
Rthe modified vehicle fulfills the vehicle safety standards and emissions laws and regula-
tions
Rthe modifications or installation of accesso-
ries does not affect the safety of the vehicle
We are not responsible for the final certification,
product liability or warranty claims which result
from the modifications. This applies to:
Rthe modified components, assemblies or sys-
tems
Rany resulting noncompliance with any of the
emissions laws and regulations or the motor
vehicle safety standards
Rany consequences arising from the changes
that make the vehicle less safe or even render it defective
We do not assume responsibility as the final-
stage manufacturer or for the consequential
product liability.
Notes on the radiator
Even seemingly small changes to the vehicle,
such as attaching a radiator trim for winter driv-
ing, is not permitted. Do not cover up the radi-
ator. Do not use thermal mats, insect protection
covers or anything similar.
Otherwise, the values of the diagnostic system
may be affected. Some of these values are
legally prescribed and must always be correct.
Information on the cargo compartment
floor
!The wooden or plastic cargo area floor fitted
at the factory is an integral component of the
vehicle structure. The vehicle body could be
damaged if you have the load area floor
removed. This then affects the securing of
loads and the maximum loading capacity of
the lashing points is no longer guaranteed.
Therefore, do not have the load area floor
removed.
Genuine Mercedes-Benz parts
!
Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
Rdoors
Rdoor pillars
Rdoor sills
Rseats
Rcockpit
Rinstrument cluster
Rcenter console
Do not install accessories such as audio sys-
tems in these areas. Do not carry out repairs or welding. You could impair the operating
efficiency of the restraint systems.
Have aftermarket accessories installed at a
qualified specialist workshop.
HEnvironmental note
We supply reconditioned assemblies and
parts which are of the same quality as new
parts. The same New Vehicle Limited War-
ranty applies as for new parts.
28Introduction
The operating safety of the vehicle could be
jeopardized if you use parts, tires and wheels as
well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This
could lead to malfunctions in safety-relevant
systems, e.g. the brake system. Only use genu-
ine Mercedes-Benz parts or parts of equal qual-ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
We test genuine Sprinter parts, as well as con-
version parts and accessories that have been
specifically approved for the type of vehicle, for:
Rreliability
Rsafety
Rsuitability
Despite ongoing market research, Mercedes-
Benz is unable to assess other parts. Therefore,
we accept no responsibility for the use of such
parts in Sprinter vehicles, even if they have been
officially approved or independently approved
by a testing center.
In some countries, certain parts are only offi-
cially approved for installation or modification if
they comply with legal requirements. All genu-
ine Sprinter parts satisfy these requirements.
Make sure that all parts are suitable for your
vehicle.
Always specify the vehicle identification number
(VIN) and engine number when ordering genuine
Sprinter parts (
Ypage 276).
QR code for rescue card
The QR Code stickers are affixed to the B-pillar
on the driver's and front-passenger side.
In the event of an accident the rescue services
use the QR Code to quickly find the rescue card
for your vehicle. The current rescue card con-
tains the most important information on your
vehicle, e.g. the electric cable routes, in a com-
pact form.
Further information can be found under http://
portal.aftersales.i.daimler.com.
Data stored in the vehicle
Data Recording
A wide range of electronic components in your
vehicle contain data memories. These data memories temporarily or perma-
nently store technical information about:
Rthe vehicle's operating state
Revents
Rfaults
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example:
Roperating conditions of system components,
e.g. fluid levels
Rthe vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position
Rmalfunctions and defects in important system
components, e.g. lights, brakes
Rvehicle reactions and operating conditions in
special driving situations, e.g. airbag deploy-
ment, intervention of stability control sys-
tems
Rambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to:
Rassist in detecting and rectifying faults and
defects
Ranalyze vehicle functions, e.g. after an acci-
dent
Roptimize vehicle functions
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and fault data memory.
Services include, for example:
Rrepair services
Rservice processes
Rwarranty events
Rquality assurance
The vehicle is read out by employees of the ser- vice network (including the manufacturer) using
special diagnostic testers. You can obtain more
information there, if required.
After a fault has been rectified, the information
is deleted from the fault memory or is continu-
ally overwritten.
When operating the vehicle, situations are con-
ceivable in which this technical data, in connec-
Introduction29
Z
Useful information
This Operator's Manual describes all models as
well as standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped
with all of the described functions. This also
applies to systems and functions relevant to
safety.
Read the information on qualified specialist
workshops (
Ypage 26).
Occupant safety
Restraint system introduction
The restraint system can reduce the risk of vehi-cle occupants coming into contact with parts of
the vehicle's interior in the event of an accident.
Furthermore, the restraint system may also
reduce the forces exerted on the vehicle occu-
pants when an accident occurs.
The restraint system includes:
RSeat belt system
RAir bags
RChild restraint system
RChild seat securing systems
The components of the restraint system work in
conjunction with each other. They can only offer
the intended level of protection if all vehicle
occupants:
Rare correctly wearing their seat belts.
(Ypage 41)
Radjust their seat and head restraint properly
(Ypage 72).
The driver is also responsible for ensuring that
the steering wheel has been correctly posi-
tioned. Observe the information relating to the
correct driver's seat position (
Ypage 72).
Always ensure the air bag can inflate properly if
deployed (
Ypage 43).
An air bag supplements a correctly fastened
seat belt. As an additional safety device, the air bag increases the level of protection for vehicle
occupants in the event of an accident. For exam-
ple, if the protection already provided by a cor-
rectly fastened seat belt will suffice, the air bags
are not deployed. Furthermore, only the air bags
that would increase the degree of protection
afforded to the vehicle occupants in the event of an accident are deployed. Seat belts and air
bags generally do not protect against objects
penetrating the vehicle from the outside.
Information on restraint system operation can
be found under "Triggering of Emergency Ten-
sioning Devices and air bags" (
Ypage 45).
See “Children in the vehicle” for information on children traveling with you as well as vehicle
restraint systems (
Ypage 47).
Important safety notes
GWARNING
Modifications to the restraint system, may
cause it to no longer work as intended. The
restraint system may then not perform its
intended protective function and may fail in an
accident or trigger unexpectedly, for example.
This poses an increased risk of injury or even fatal injury.
Never modify parts of the restraint system.
Never tamper with the wiring, the electronic
components or their software.
If it is necessary to modify an airbag system to
accommodate a person with disabilities, con-
tact an authorized Sprinter dealership for
details. USA only: contact our Customer
Assistance Center at 1‑ 877‑762‑8267 for
details.
Restraint system warning lamp
The functions of the restraint system are
checked after the ignition is switched on and at
regular intervals while the engine is running.
Therefore, malfunctions can be detected in
good time.
The 6 restraint system warning lamp in the
instrument cluster lights up when the ignition is
switched on. It goes out no later than a few sec-
onds after the vehicle is started. The compo-
nents of the restraint system are in operational
readiness.
Occupant safety39
Safety
Z
A malfunction has occurred if the6restraint
system warning lamp:
Rdoes not light up after the ignition is switched
on
Rdoes not go out after a few seconds
Rgoes out but then lights up again while the
engine is running, for example
GWARNING
If restraint system is malfunctioning, restraint
system components may be triggered unin-
tentionally or might not be triggered at all in
the event of an accident with a high rate of
vehicle deceleration. This can affect the Emer- gency Tensioning Device or air bag, for exam-
ple. This poses an increased risk of injury or
even fatal injury.
Have the restraint system checked and
repaired in a qualified specialist workshop as
soon as possible.
Seat belts
Introduction
A correctly fastened seat belt is the most effec- tive means of restraining the movement of vehi-
cle occupants in the event of an accident or the
vehicle rolling over. This reduces the risk of
vehicle occupants coming into contact with
parts of the vehicle interior or being thrown from
the vehicle. Furthermore, the seat belt helps to
keep the vehicle occupants in the best position
in relation to the air bag.
The seat belt system consists of:
RSeat belts
REmergency Tensioning Devices for the front
seat belts
If the vehicle is equipped with a front air bag,the seat belt system also includes a seat belt
force limiter for the corresponding seat.
On vehicles with a front-passenger bench
seat, only the seat belt of the outer front-
passenger seat has a seat belt force limiter.
If the vehicle does not have a driver's air bag, the
seat belt system does not include an Emergency
Tensioning Device or a seat belt force limiter.
If the seat belt is pulled quickly or suddenly from
the belt outlet, the inertia reel locks. The belt
strap cannot be pulled out further. Emergency Tensioning Devices tighten the seat
belts in an accident, pulling them close against
the occupant's body. They do not, howe
ver, pull
vehicle occupants back towards the backrest.
Emergency Tensioning Devices do not correct
an incorrect seat position or incorrectly worn
seat belts.
When triggered, the seat belt force limiter
reduces the force exerted by the seat belt on the
vehicle occupant.
The seat belt force limiters are synchronized
with the front air bags, which absorb part of the
deceleration force. This makes it possible to
reduce the forces to which vehicle occupants
are subjected during an accident.
The Emergency Tensioning Device of the co-
driver's seat is triggered independently of the
lock status of the seat belt.
Important safety notes
The use of seat belts and child restraint systems
is required by law in:
Rall 50 states
Rthe U.S. territories
Rthe District of Columbia
Rall Canadian provinces
Even where this is not required by law, all vehicle
occupants should correctly fasten their seat
belts before starting the journey.
GWARNING
If the seat belt is incorrectly fastened, it can-
not protect as intended. Furthermore, an
incorrectly fastened seat belt can cause addi-
tional injury, for example, in an accident, dur-
ing braking or when abruptly changing direc-
tion. This poses an increased risk of injury or
even fatal injury.
Make sure that all vehicle occupants are
seated properly with a correctly fastened seat belt.
GWARNING
The seat belt does not offer the intended level of protection if you have not moved the back-
rest to an almost vertical position. When brak-
ing or in the event of an accident, you could
slide underneath the seat belt and sustain
abdomen or neck injuries, for example. This
40Occupant safety
Safety
Basic illustration
XPress release button:, hold belt tongue;
firmly and guide it back towards belt outlet
=.
Belt warning for drivers and front pas-
sengers
The 7 seat belt warning lamp in the instru-
ment cluster is a reminder that all vehicle occu-
pants must wear their seat belts. It may light up
continuously or flash. In addition, there may be
a warning tone.
Regardless of whether the driver's seat belt has
already been fastened, the 7seat belt warn-
ing lamp lights up for 6 seconds after each time
the ignition is switched on. After the engine has
been started, it goes out once the driver has
fastened the seat belt.
If the driver's seat belt is not fastened after the
engine is started, an additional warning tone will
sound. This warning tone stops after a maximum
of six seconds or once the driver's seat belt is
fastened.
If the vehicle speed exceeds 15 mph (25 km/h)
and the driver's seat belt is not fastened, a
warning tone sounds again. The warning tone
sounds for 60 seconds or until the driver's seat
belt is fastened.
If the driver unfastens the seat belt while the
vehicle is in motion, the belt warning automati-
cally reactivates.
iFurther information on the 7seat belt
warning lamp; see "Warning and indicator lamps in the instrument cluster"
(
Ypage 203).
Air bags
Introduction
The air bag installation location is identified by
the label SRS/AIR BAG or AIR BAG.
An air bag supplements a correctly fastened
seat belt. However, it is not intended as a sub-
stitute for the seat belt. Air bags provide addi-
tional protection in the event of an accident.
Not all air bags are deployed in an accident. The
various air bag systems work independently of
each other (
Ypage 45).
There is, however, no system available today
that can completely rule out injury or death.
It is also not possible to rule out a risk of injury
caused by an air bag due to the high speed at
which the air bag must be deployed.
Important safety notes
GWARNING
If you do not sit in the correct seat position,
the air bag cannot protect as intended and
could even cause additional injury when
deployed. This poses an increased risk of
injury or even fatal injury.
To avoid hazardous situations, always make
sure that all of the vehicle's occupants:
Rhave fastened their seat belts correctly,
including pregnant women
Rare sitting correctly and maintain the great-
est possible distance to the air bags
Rfollow the following instructions
Always make sure that there are no objects
between the air bag and the vehicle's occu-
pants.
RCorrectly adjust the seats before driving off.
Always make sure the seat backrests are
positioned as close to the vertical as possible.
The center of the head restraints should sup-
port the back of the head at about eye level.
RMove the driver's and front-passenger seat as
far back as possible. The driver's seat position
Occupant safety43
Safety
Z
If the restraint system control unit detects a side
impact situation, the applicable components of
the restraint system are deployed independ-
ently of each other. If the system determines a
need for additional protection for the vehicle
occupants, the Emergency Tensioning Devices
are also deployed.
RSide impact air bag on the side on which the
impact occurs, independently of the Emer-
gency Tensioning Device and of the use of the
seat belt
RWindow curtain air bag on the side of the col-
lision, regardless of seat belt use and whether
front-passenger seat is occupied
iNot all air bags are deployed in an accident.
The various air bag systems work independ-
ently of each other.
How the air bag system works is determined
by the severity of the accident detected,
especially the vehicle deceleration or accel-
eration, and the apparent type of accident:
Rfrontal collision
Rside impact
Children in the vehicle
Important safety notes
Accident statistics show that children secured
in the rear seats are safer than children secured
in the front-passenger seat. For this reason, we
strongly advise that you install a child restraint
system on a rear seat. Children are generally
better protected there.
If a child younger than twelve years old and
under 5 ft (1.50 m)in height is traveling in the
vehicle:
Ralways secure the child in a child restraint
system suitable for this vehicle. The child
restraint system must be appropriate to the
age, weight and size of the child
Rbe sure to observe the instructions and safety
notes in this section in addition to the child
restraint system manufacturer's installation
instructions
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
GWARNING
If the child restraint system is subjected to
direct sunlight, parts may get very hot. Chil-
dren may burn themselves on these parts,
particularly on the metal parts of the child
restraint system. There is a risk of injury.
If you leave the vehicle, taking the child with
you, always ensure that the child restraint
system is not exposed to direct sunlight. Pro- tect it with a blanket, for example. If the child
restraint system has been exposed to direct
sunlight, let it cool down before securing the
child in it. Never leave children unattended in
the vehicle.
Always ensure that all vehicle occupants have
their seat belts fastened correctly and are sitting
properly. Particular attention must be paid to
children.
Observe the safety notes on the seat belt
(
Ypage 40) and the notes on correct use of seat
belts (Ypage 41).
A booster seat may be necessary to achieve
proper seat belt positioning for children over
41 lbs (18 kg) until they reach a height where a
Children in the vehicle47
Safety
Z
Child restraint system on the front-
passenger seat
General notes
Accident statistics show that children secured
in the rear seats are safer than children secured
in the front-passenger seat. For this reason,
Mercedes-Benz strongly advises that you install
the child restraint system on a rear seat.
Rearward-facing child restraint system
The front-passenger front air bag cannot be
deactivated. Always install a rearward-facing
child restraint system on a suitable rear seat.
Always observe the child restraint system man-
ufacturer's installation and operating instruc-
tions.
Forward-facing child restraint system
If it is absolutely necessary to install a forward-
facing child restraint system on the front-
passenger seat, always move the front-
passenger seat as far back as possible. The
entire base of the child restraint system must
always rest on the seat cushion of the front-
passenger seat. The backrest of the child
restraint system must lie as flat as possible
against the backrest of the front-passenger
seat. The child restraint system must not be
subjected to a load by the head restraint. Adjust
the head restraint position accordingly. Always
make sure that the shoulder belt strap is cor-
rectly routed from the vehicle belt outlet to the
shoulder belt guide on the child restraint sys-
tem. The shoulder belt strap must be routed for-
wards and downwards from the vehicle belt out-
let. If necessary, adjust the vehicle belt outlet
and the front-passenger seat accordingly.
Always observe the child restraint system man-
ufacturer's installation and operating instruc-
tions.
Override features/Child-proof locks
Important safety notes
GWARNING
If children are traveling in the vehicle, they
could:
Ropen doors, thus endangering other people
or road users
Rexit the vehicle and be caught by oncoming
traffic
Roperate vehicle equipment and become
trapped
There is a risk of an accident and injury.
Always activate the child-proof locks and
override feature if children are traveling in the vehicle. When leaving the vehicle, always take
the key with you and lock the vehicle. Never
leave children unattended in the vehicle.
Child-proof locks for rear doors (
Ypage 52).
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
GWARNING
If the child restraint system is subjected to
direct sunlight, parts may get very hot. Chil-
Children in the vehicle51
Safety
Z