This can occur if the relevant mobile phone
network is not available, for example.
TheCall Failed
message appears in the
multifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the audio system or on
COMAND.
MB Info call button
XPress MB Info call button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The multifunction display shows the Con‐
nectingCallmessage. The audio system
is muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
iThe audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
iThe system has not been able to initiate
an MB Info call, if:
Rthe indicator lamp in MB Info call but-
ton :is flashing continuously.
Rno voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
message appears in the
multifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an emer-
gency call will take priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the Mercedes-Benz Customer Assistance
Center.
Features263
Stowage and features
Z
Displaying service messages
XSwitchon th eignition .
XPress th e= or; buttonon th esteer -
in g whee lto selec tth eServ.
menu.
XPress th e9 or: buttonto selec tth e
ASSYST PLU S
submenuand confirm by
pressing th ea button.
The servic edue dat eappears in th emulti-
function display.
Information about Service
Resetting th eASSYS TPLUS service
interva ldisplay
!If th eASSYST PLU Sservic einterval dis -
play has been inadvertentl yreset ,this set -
ting can be correcte dat aqualified special-
ist workshop .
Hav eservic ewor kcarrie dout as described
in th eMaintenance Booklet .Thi smay oth-
erwise lead to increase dwear and damage
to th emajor assemblies or th evehicle.
A qualified specialis tworkshop ,e.g. an
authorized Mercedes-Ben zCenter, will reset
th eASSYST PLU Sservic einterval display
after th eservic ewor khas been carrie dout .
You can also obtain further information on
maintenance work, fo rexample.
Specia lservice requirement s
The specifiedmaintenance interval take sonly
th enormal operation of th evehicle into
account. Under arduous operatin gcondition s
or increase dload on th evehicle, mainte -
nance wor kmus tbe carrie dout more fre-
quently, fo rexample:
Rregular city drivin gwit hfrequent intermedi-
at estops
Rif th evehicle is primarily used to trave l
short distances
Ruse in mountainous terrain or on poo rroad
surfaces
Rif th eengin eis ofte nlef tidlin gfo rlon gperi-
ods
Under these or similar conditions, have, fo r
example, th eair filter, engin eoil and oil filte r
replaced or changed more frequently. Under
arduous operatin gconditions, th etires mus t
be checke dmore often. Further information
can be obtained at aqualified specialist work-
shop, e.g. an authorized Mercedes-Ben zCen -
ter.
Drivin gabroad
An extensive Mercedes-Ben zServic enetwor k
is also available in other countries. You can
obtain further information from any author -
ized Mercedes-Ben zCenter.
Car e
Note son car e
HEnvironmental not e
Dispose of empty packagin gand cleanin g
cloths in an environmentally responsible man -
ner.
!Fo rcleanin gyour vehicle, do no tuse any
of th efollowing :
Rdry, rough or har dcloths
Rabrasiv ecleanin gagents
Rsolvents
Rcleanin gagents containin gsolvents
Do no tscrub .
Do no ttouch th esurfaces or protective
films wit hhar dobjects ,e.g. arin gor ic e
scraper. You could otherwise scratch or
damage th esurfaces and protective film.
!Do no tpar kth evehicle fo ran extended
period straight after cleanin git,particularly
after havin gcleaned th ewheels wit hwhee l
cleaner. Wheel cleaners could caus e
increase dcorrosion of th ebrake discs and
brake pads/linings. Fo rthis reason ,you
Care281
Maintenance and care
Z
with these parts of the vehicle, you could burn
yourself. There is a risk of injury.
Always be particularly careful around the
exhaust tail pipe and the tail pipe trim. Allow
these components to cool down before touch-
ing them.
!Do not clean the exhaust pipe with acid-
based cleaning agents, such as bathroom
cleaner or wheel cleaner.
XClean the exhaust pipe with a chrome care
product tested and approved by Mercedes-
Benz.
Impurities combined with the effects of road
grit and corrosive environmental factors may
cause flash rust to form on the surface. You
can restore the original shine of the exhaust
pipe by cleaning it regularly, especially in win-
ter and after washing.
Interior care
Cleaning the display
!For cleaning, do not use any of the fol-
lowing:
Ralcohol-based thinner or gasoline
Rabrasive cleaning agents
Rcommercially-available household clean-
ing agents
These may damage the display surface. Do not put pressure on the display surface
when cleaning. This could lead to irrepara-
ble damage to the display.
XBefore cleaning the display, make sure thatit is switched off and has cooled down.
XClean the display surface using a commer-
cially available microfiber cloth and
TFT/LCD display cleaner.
XDry the display surface using a dry micro-
fiber cloth.
Cleaning the plastic trim
GWARNING
Care products and cleaning agents containing solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts may
come loose in the event of air bag deploy-
ment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
!Do not affix the following to plastic surfa-
ces:
Rstickers
Rfilms
Rscented oil bottles or similar items
You can otherwise damage the plastic.
!Do not allow cosmetics, insect repellent
or sunscreen to come into contact with the
plastic trim. This maintains the high-quality
look of the surfaces.
XWipe the plastic trim with a damp, lint-free
cloth, e.g. a microfiber cloth.
XHeavy soiling: use car care and cleaning
products recommended and approved by
Mercedes-Benz.
The surface may change color temporarily.
Wait until the surface is dry again.
Cleaning the steering wheel and gear or
selector lever
XThoroughly wipe with a damp cloth or use
leather care agents that have been recom-
mended and approved by Mercedes-Benz.
Cleaning genuine wood and trim ele-
ments
!Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners, pol-
ishes or waxes. There is otherwise a risk of
damaging the surface.
!Do not use chrome polish on trim pieces.
The trim pieces have a chrome look but are
mostly made of anodized aluminum and
286Care
Maintenance and care
Useful information
i
This Operator's Manual describes all
models and all standard and optional equip-
ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
iRead the information on qualified special-
ist workshops (
Ypage 25).
Where will I find...?
Vehicle tool kit
General notes
The vehicle tool kit can be found in the stow- age well under the trunk floor.
iApart from certain country-specific varia-
tions, the vehicles are not equipped with a
tire-change tool kit. Some tools for chang-
ing a wheel are specific to the vehicle. For
more information on which tools are
required to perform a wheel change on your
vehicle, consult a qualified specialist work-
shop.
Tools required for changing a wheel may
include, for example:
RJack
RWheel chock
RLug wrench
RRatchet wrench
RAlignment bolt
Vehicles with a TIREFIT kit
Example: equipment and country-specific varia-
tions possible
:
Tire sealant filler bottle
:Tire sealant filler bottle
;Fuse allocation chart
=Tire inflation compressor
?Towing eye
XLift the trunk floor up.
XUse the TIREFIT kit (Ypage 292).
Vehicles with a collapsible spare wheel
:Folding wheel chock
;Fuse allocation chart
=Jack
?Sheet for faulty wheel
AAlignment bolt
BLug wrench
CTowing eye
DValve extractor
ETire inflation compressor
290Where will I find...?
Breakdown assistance
XLift the trunk floor up.
XRemove the collapsible spare wheel
(
Ypage 340).
Flat tire
Preparing the vehicle
Your vehicle may be equipped with:
Rtires with run-flat characteristics
(MOExtended tires) (
Ypage 291)
Vehicle preparation is not necessary on
vehicles with MOExtended tires
Ran emergency spare wheel (Ypage 339)
Vehicles equipped with MOExtended tires are
not equipped with a TIREFIT kit at the factory.
It is therefore recommended that you addi-
tionally equip your vehicle with a TIREFIT kit if you mount tires that do not feature run-flat
properties, e.g. winter tires. A TIREFIT kit may
be obtained from a qualified specialist work-
shop.
Information on changing/mounting a wheel
(
Ypage 330).
XStop the vehicle on solid, non-slippery and
level ground, as far away as possible from
traffic.
XSwitch on the hazard warning lamps.
XSecure the vehicle against rolling away
(
Ypage 160).
XIf possible, bring the front wheels into the
straight-ahead position.
XSwitch off the engine.
XVehicles without KEYLESS-GO: remove
the SmartKey from the ignition lock.
XVehicles with KEYLESS-GO: open the
driver's door.
The on-board electronics now have status
0. This is the same as the SmartKey having
been removed.
XVehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
(
Ypage 140).
XMake sure that the passengers are not
endangered as they do so. Make sure that
no one is near the danger area while a
wheel is being changed. Anyone who is not
directly assisting in the wheel change
should, for example, stand behind the bar-
rier.
XGet out of the vehicle. Pay attention to traf-
fic conditions when doing so.
XClose the driver's door.
MOExtended tires (tires with run-flat
properties)
General notes
With MOExtended tires (tires with run flat
characteristics), you can continue to drive
your vehicle even if there is a total loss of
pressure in one or more tires. The affected
tire must not show any clearly visible damage.
You can recognize MOExtended tires by the
MOExtended marking which appears on the
sidewall of the tire. You will find this marking next to the tire size designation, the load-
bearing capacity and the speed index
(
Ypage 324).
MOExtended tires may only be used in con-
junction with an active tire pressure loss
warning system or with an active tire pressure
monitor.
If a pressure loss warning message
appears in the multifunction display:
Robserve the instructions in the display mes-
sages (
Ypage 234).
Rcheck the tire for damage.
Rif driving on, observe the following notes.
The driving distance possible in run-flat mode
is approximately 50 miles (80 km) when the
vehicle is partially laden and approximately
18 miles (30 km) when the vehicle is fully
laden.
Flat tire291
Breakdown assistance
If you come into contact with the tire sealant,observe the following:
RRinse off the tire sealant from your skin
immediately with water.
RIf the tire sealant comes into contact with
your eyes, immediately rinse them thor-
oughly with clean water.
RIf tire sealant is swallowed, immediately
rinse your mouth out thoroughly and drink
plenty of water. Do not induce vomiting,
and seek medical attention immediately.
RImmediately change out of clothing which
has come into contact with tire sealant.
RIf an allergic reaction occurs, seek medical
attention immediately.
!Do not operate the tire inflation compres-
sor for longer than eight minutes at a time
without a break. It may otherwise overheat.
The tire inflation compressor can be oper-
ated again once it has cooled down.
Comply with the manufacturer’s safety
instructions on the sticker on the tire inflation
compressor.
Using the TIREFIT kit
XDo not remove any foreign objects which
have penetrated the tire, e.g. screws or
nails.
XRemove the tire sealant bottle, the accom-
panying TIREFIT sticker and the tire infla-
tion compressor from the stowage well
underneath the trunk floor (
Ypage 290).
XAffix part :of the TIREFIT sticker to the
instrument cluster within the driver's field
of vision.
XAffix part ;of the TIREFIT sticker near the
valve on the wheel with the defective tire.
:Tire sealant filler bottle
;Tire inflation compressor
=Connector
?On/off switch
ACap
BFiller hose
XRemove filler hose Band plug =from the
bottom section of the tire inflation com-
pressor housing.
XSlide the yellow filler hose connector into
the mounting on yellow cap Aof tire seal-
ant bottle :until the plug engages.
XWith the sealing rings in front, slide yellow
cap Aof tire sealant bottle :into the
mounting of tire inflation compressor ;.
The cap must engage in both hooks.
Flat tire293
Breakdown assistance
Z
Always switch off the ignition when towing thevehicle with a tow cable or a tow bar.
Vehicles with 9G-TRONIC: the automatic
transmission automatically shifts to position
P when you open the driver's or front-
passenger door or when you remove the key
from the ignition lock.
Vehicles with automatic transmission: in
order to ensure that the automatic transmis-
sion stays in position Nwhen towing away the
vehicle, you must observe the following
points:
XSwitch on the hazard warning lamps
(
Ypage 111).
XTurn the SmartKey to position 2in the igni-
tion lock.
On vehicles with KEYLESS-GO, use the
SmartKey instead of the Start/Stop button
(
Ypage 140).
XDepress and hold the brake pedal.
XShift the transmission to position N.
XRelease the brake pedal.
XRelease the electric parking brake.
XLeave the SmartKey in position2in the
ignition lock.
In order to signal a change of direction when
towing the vehicle with the hazard warning
lamps switched on, use the combination
switch as usual. In this case, only the indica-
tor lamps for the direction of travel flash.
When you reset the combination switch, the
hazard warning flashers start flashing again.
It is important that y
ou observe the safety
instructions when towing away your vehicle
(
Ypage 301).
Towing the vehicle with the rear axle
raised
!
The ignition must be switched off if you
are towing the vehicle with the rear axle
raised. Intervention by ESP
®could other-
wise damage the brake system.
!Vehicles with automatic transmission
must not be towed with the rear axle raised.
The vehicle/trailer combination may oth-
erwise swerve or even roll over.
Transporting the vehicle
!
You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise,
the vehicle could be damaged.
The towing eye can be used to pull the vehicle
onto a trailer or transporter for transporting
purposes.
XTurn the SmartKey to position 2in the igni-
tion lock.
XShift the transmission to position N.
As soon as the vehicle has been loaded:
XPrevent the vehicle from rolling away by
applying the electric parking brake.
XShift the transmission to position P.
XTurn the SmartKey in the ignition lock to
position0and remove the SmartKey from
the ignition lock.
XSecure the vehicle.
Tow-starting (emergency engine
starting)
!
Vehicles with automatic transmission
must not be tow-started. You could other-
wise damage the automatic transmission.
You can find information on "Jump-starting" at
(
Ypage 299).
Before tow-starting:
Rthe battery must be connected
Rthe engine must be cold
Rthe exhaust system must have cooled down
When tow-starting, it is important that you
observe the safety instructions (
Ypage 301).
Towing and tow-starting303
Breakdo wn assis tance
Z
approximatelyáin(1.6 mm )ha sbeen
re ached. If this is the case, the tire is so worn
that it must be replaced.
Selecting, mounting and replacing
tires
ROnly mount tires and wheels of the same
type and make.
Exception: it is permissible to install a dif-
ferent type or make in the event of a flat
tire. Observe the "MOExtended tires (tires
with run-flat characteristics" section
(
Ypage 291).
ROnly mount tires of the correct size onto
the wheels.
RBreak in new tires at moderate speeds for
the first 60 miles (100 km). They only reach
their full performance after this distance.
RDo not drive with tires which have too little
tread depth, as this significantly reduces
the traction on wet roads (hydroplaning).
RReplace the tires after six years at the lat-
est, regardless of wear.
MOExtended tires (tires with run-flat
properties)
With MOExtended tires (tires with run flat
characteristics), you can continue to drive
your vehicle even if there is a total loss of
pressure in one or more tires.
MOExtended tires may only be used in con-
junction with an active tire pressure loss
warning system or with an active tire pressure monitor and on wheels specifically tested by
Mercedes-Benz.
Notes on driving with MOExtended tires with
a flat tire (
Ypage 291).
iVehicles equipped with MOExtended tires
are not equipped with a TIREFIT kit at the
factory. It is therefore recommended that
you additionally equip your vehicle with a
TIREFIT kit if you mount tires that do not
feature run-flat properties, e.g. winter tires. A TIREFIT kit can be obtained from a quali-
fied specialist workshop.
Winter operation
General notes
Have your vehicle winter-proofed at a quali-
fied specialist workshop at the onset of win-
ter.
Observe the notes in the "Changing a wheel"
section (
Ypage 330).
Driving with summer tires
At temperatures below 45
‡(+7 †), summer
tires lose elasticity and therefore traction and
braking power. Change the tires on your vehi-
cle to M+S tires. Using summer tires at very
cold temperatures could cause cracks to
form, thereby damaging the tires perma-
nently. Mercedes-Benz cannot accept
responsibility for this type of damage.
GWARNING
Damaged tires can cause tire inflation pres-
sure loss. As a result, you could lose control of
your vehicle. There is a risk of accident.
Check the tires regularly for signs of damage
and replace any damaged tires immediately.
M+S tires
GWARNING
M+S tires with a tire tread depth of less than
ã in (4 mm) are not suitable for use in winter
and do not provide sufficient traction. There is
a risk of an accident.
M+S tires with a tread depth of less than ãin
(4 mm) must be replaced immediately.
At temperatures below 45 ‡(+7 †), use win-
ter tires or all-season tires. Both types of tire
are identified by the M+S marking.
Only winter tires bearing the isnowflake
symbol in addition to the M+S marking pro-
310Winter operation
Wheels and tires