
Information for customers in Califor-
nia
UnderCalifornia law you may beentitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, ifafter a rea-
sonable number of repair attempts
Mercedes-Benz USA, LLC and/or its author-
iz ed repair or service facilities fail to fix one or
more substantial defects or malfunctions in
the vehicle that are covered by its express
warranty. During the period of 18 months
from original delivery of the vehicle or the
accumulation of 18,000 miles (approximately
29,000 km) on the odometer of the vehicle,
whic hever occurs first, a reasonable number
of repair attempts ispresumed for a retail
buyer or lessee ifone or more of the fol lowing
occurs:
(1) the same substantial defect or malfunc- tion results ina condition that islikely to
cause death or serious bodily injury ifthe
vehicle is driven, that defect or malfunc-
tion has been subject to repair two or
more times, and you have direct lynoti-
fied Mercedes-Benz USA, LLC in writing
of the need for its repair,
(2) the same substantial defect or malfunc- tion of a less serious nature than cate-
gory (1) has been subject to repair four or
more times and you hav
e directly notified
us in writ ing of the need for its repair, or
(3) the vehicle isout of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should bedone at regular intervals.
Always have the Service and Warranty Book-
let with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The ser-
vice advisor willrecord every servic e for you
in the Service and Warranty Booklet.
Breakdown assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help inthe event of a
breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered byour
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372 )
(USA)
1-8 00-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure (USA) or the "RoadsideAssis-
tance" section inthe Service and Warranty
booklet (Canada). You willfind both inyour
vehicle literature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please
send us the "Notific ation of Address Change"
in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in con-
tacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
32Introduction

an accident, no longer withstand the strain
they are designed to.
If the underbody paneling is damaged,
combustible materials such as leaves,
grass or twigs can gather between the
underbody and the underbody paneling. If
these materials come in contact with hot
parts of the exhaust system, they can catch
fire.
In such situations, have the vehicle
checked and repaired immediately at a
qualified specialist workshop. If on con-
tinuing your journey you notice that driving
safety is impaired, pull over and stop the
vehicle immediately, paying attention to
road and traffic conditions. In such cases,
consult a qualified specialist workshop.
Declarations of conformity
Vehicle components which receive
and/or transmit radio waves
USA: "The wireless devices of this vehicle
comply with Part 15 of the FCC Rules. Oper-
ation is subject to the following two condi-
tions: 1) These devices may not cause harm-
ful interference, and 2) These devices must
accept any interference received, including
interference that may cause undesired oper-
ation. Changes or modifications not expressly
approved by the party responsible for com-
pliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference, includ-
ing interference that may cause undesired
operation of the device."
Diagnostics connection
The diagnostics connection is only intended
for the connection of diagnostic equipment at
a qualified specialist workshop.
GWARNING
If you connect equipment to the diagnostics
connection inthe vehicle, itmay affect the
operation of the vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There isa risk of an accident.
Do not connect any equipment to a diagnos-
tics connection inthe vehicle.
GWARNING
Objects inthe driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
je opardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
!If the engine is switched off and equip-
ment on the diagnostics connection is
used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test dur-
ing the main inspection.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the nec-
essary specialist knowledge, tools and quali-
fications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
34Introduction

QR codes for the rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the event of an accident, rescue services can use
the QR code to quickly find the appropriate
rescue card for your vehicle. The current res-
cue card contains the most important infor-
mation about your vehicle in a compact form,
e.g. the routing of the electric cables.
You can find more information under http://
portal.aftersales.i.daimler.com/public/
content/asportal/en/communication/
informationen_fuer/QRCode.html.
Data stored in the vehicle
Data recording
This vehicle is capable of recording diagnostic
information relating to vehicle operation, mal-
functions, and user settings. This may include information about the performance or status
of various systems, including but not limited
to, engine, throttle, steering or brake sys-
tems, that is stored and can be read out with
suitable devices, particularly when the vehi-
cle is serviced. The data obtained is used to
properly diagnose and service your vehicle or
to further optimize and develop vehicle func-
tions.
COMAND/mbrace (Canada: TELEAID)
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle’s
operation, the use of the vehicle in certain
situations, and the location of the vehicle may
be compiled through COMAND or the mbrace
system.
For additional information please refer to theCOMAND User Manual and/or the mbrace
Terms and Conditions.
Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record data that will assist in under-
standing how a vehicle’s systems performed
in certain crash or near crash-like situations,
such as during air bag deployment or when
hitting a road obstacle. The EDR is designed
to record data related to vehicle dynamics
and safety systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
Rhow various systems in your vehicle are
operating
Rwhether or not the driver and passenger
seat belts are fastened
Rhow far (if at all) the driver is depressing the
accelerator and/or brake pedal and
Rhow fast the vehicle is traveling
This data can help provide a better under-
standing of the circumstances in which
crashes and injuries occur. NOTE: EDR data is
recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by the EDR under normal driving conditions and
no personal data (e.g., name, gender, age,
and crash location) are recorded. However,
other parties, such as law enforcement, can
combine the EDR data with the type of per-
sonal identification data routinely acquired
during a crash investigation.
To read data recorded by an EDR, special
equipment is required, and access to the vehi-
cle or the EDR is needed. In addition to the
vehicle manufacturer, other parties that have
the special equipment, such as law enforce-
ment, can read the information by accessing
the vehicle or the EDR.
EDR data may be used in civil and criminal
matters as a tool in accident reconstruction,
accident claims, and vehicle safety. Since the
Crash Data Retrieval CDR tool that is used to
extract data from the EDR is commercially
available, Mercedes-Benz USA, LLC
36Introduction

Side impact air bags
GWARNING
Unsuitable seat covers could restrict or even
prevent the deployment of the air bags inte-
grated into the seats. Consequently, the air
bags cannot protect vehicle occupants as
they are designed to do. In addition, the func- tion of the Occupant Classification System
(OCS) could be restricted. This poses an
increased risk of injury or even fatal injury.
You should only use seat covers that have
been approved for the respective seat by
Mercedes-Benz.
Side impact air bags :deploy next to the
outer bolster of the seat backrest.
When deployed, the side impact air bag offers
additional thorax protection. However, it does
not protect the:
Rhead
Rneck
Rarms
In the event of a side impact, the side impact
air bag is deployed on the side on which the
impact occurs.
The side impact air bag on the front-
passenger side deploys under the following
conditions:
Rthe OCS system detects that the front-
passenger seat is occupied or
Rthe belt tongue is engaged in the belt
buckle of the front-passenger seat
If the belt tongue is engaged in the belt
buckle, the side impact air bag on the front- passenger side deploys if an appropriate acci-
dent situation occurs. In this case, deploy-
ment is independent of whether the front-
passenger seat is occupied or not.
Head bags
Head bags :deploy in the area of the side
windows at the front.
When deployed, the headbag enhances the
level of protection for the head. However, it
does not protect the:
Rchest
Rarms
In the event of a side impact, the headbag is
deployed on the side on which the impact
occurs.
If the system determines that they can offer
additional protection to that provided by the
seat belt, a headbag may be deployed in other
accident situations (
Ypage 64).
The headbag on the front-passenger side
does not deploy under the following condi-
tions:
ROCS has detected that the front-passenger
seat is unoccupied.
Rthe front-passenger seat belt is not fas-
tened.
If the belt tongue is engaged in the belt
buckle, the headbag on the front-passenger
side deploys if an appropriate accident situa-
tion occurs. In this case, deployment is inde-
pendent of whether the front-passenger seat
is occupied or not.
58Occupant safety
Safety

Occupant Classification System
(OCS)
Introduction
The Occupant Classification System (OCS)
categorizes the person in the front-passenger
seat. Depending on that result, the front-
passenger front air bag and front-passenger
knee bag are either enabled or deactivated.
The system does not deactivate:
Rthe side impact air bag
Rthe front-passenger head bag
Rthe Emergency Tensioning Devices
Prerequisites
To be classified correctly, the front passenger
must sit:
Rwith the seat belt fastened correctly
Rin an almost upright position with their
back against the seat backrest
Rwith their feet resting on the floor, if possi-
ble
If the front passenger does not observe these
conditions, OCS may produce a false classi-
fication, e.g. because the front passenger:
Rtransfers their weight by supporting them-
selves on a vehicle armrest
Rsits in such a way that their weight is raised from the seat cushion
If you install a child restraint system on the
front-passenger seat, be sure to observe the
correct positioning of the child restraint sys-
tem. Never place objects under or behind the
child restraint system, e.g. cushions. Fully
retract the seat cushion length. The entire
base of the child restraint system must
always rest on the seat cushion of the front-
passenger seat. The backrest of the forward- facing child restraint system must lie as flat as
possible against the backrest of the front-
passenger seat.
The child restraint system must not touch the roof or be subjected to a load by the head
restraint. Adjust the angle of the seat back- rest and the head restraint position accord-
ingly.
Only then can OCS be guaranteed to function
correctly. Always observe the child restraint
system manufacturer's installation instruc-
tions.
Occupant Classification System opera-
tion (OCS)
:PASSENGER AIR BAG OFF indicator lamp
;PASSENGER AIR BAG ON indicator lamp
The indicator lamps inform you whether the
front-passenger front air bag is deactivated or
enabled.
XPress the Start/Stop button once or twice,
or turn the SmartKey to position 1or 2in
the ignition lock.
The system carries out self-diagnostics.
The PASSENGER AIR BAG OFF and
PASSENGER AIR BAG ON indicator lamps
must light up simultaneously for approx-
imately six seconds.
The indicator lamps display the status of the
front-passenger front air bag.
RPASSENGER AIR BAG ON lights up: the
front-passenger front air bag is enabled. If,
in the event of an accident, all deployment
criteria are met, the front-passenger front
air bag is deployed.
RPASSENGER AIR BAG OFF lights up: the
front-passenger front air bag is deactiva-
ted. It will then not be deployed in the event of an accident.
Occupant safety59
Safety
Z

Problems with the Occupant Classification System (OCS)
Be sure to observe the notes on "System self-test" (Ypage 61).
ProblemPossible causes/consequences andMSolutions
The PASSENGER AIR
BAG OFF indicator
lamp lights up and
remains lit, even
though the front-
passenger seat is occu-
pied by an adult or a
person of a stature cor-
responding to that of an
adult.The classification of the person on the front-passenger seat is
incorrect.
XMake sure the conditions for a correct classification of the per-
son on the front-passenger seat are met (
Ypage 59).
XIf the PASSENGER AIR BAG OFF indicator lamp remains lit, the
front-passenger seat may not be used.
XHave OCS checked as soon as possible at an authorized
Mercedes-Benz Center.
The PASSENGER AIR
BAG OFF indicator
lamp does not light up
and/or does not stay
on.
The front-passenger
seat is:
Runoccupied
Roccupied with the
weight of a child up
to twelve months old
in a child restraint
system
OCS is malfunctioning.
XMake sure there is nothing between the seat cushion and the
child seat.
XMake sure that the entire base of the child restraint system rests on the seat cushion of the front-passenger seat. The backrest of
the forward-facing child restraint system must lie as flat as pos-
sible against the backrest of the front-passenger seat. If nec-
essary, adjust the position of the front-passenger seat.
XMake sure that the seat cushion length is fully retracted.
XWhen installing the child restraint system, make sure that the
seat belt is tight. Do not pull the seat belt tight using the front-
passenger seat adjustment. This could result in the seat belt and
the child restraint system being pulled too tightly.
XCheck for correct installation of the child restraint system.
Make sure that the head restraint does not apply a load to the
child restraint system. If necessary, adjust the head restraint
accordingly.
XMake sure that no objects are applying additional weight onto
the seat.
XIf the PASSENGER AIR BAG OFF indicator lamp remains off and/
or the PASSENGER AIR BAG ON indicator lamp lights up, do notinstall a child restraint system on the front-passenger seat.
XHave OCS checked as soon as possible at an authorized
Mercedes-Benz Center.
Occupant safety63
Safety
Z

be deployed even though the vehicle suffers
only minor deformation. This is the case if, for
example, very rigid vehicle parts such as lon-gitudinal body members are hit, and sufficient
deceleration occurs as a result.
If the restraint system control unit detects a
side impact or if the vehicle rolls over, the
applicable components of the restraint sys-
tem are activated independently of each
other depending on the apparent type of acci-
dent.
RSide impact air bag on the side of impact,
independently of the Emergency Tension-
ing Device and the use of the seat belt on
the driver's seat
The side impact air bag on the front-
passenger side deploys under the following
conditions:
-the OCS system detects that the front-
passenger seat is occupied or
-the belt tongue is engaged in the belt
buckle of the front-passenger seat
RHead bag on the side of impact, independ-
ently of the use of the seat belt and inde-
pendently of whether the front-passenger
seat is occupied
REmergency Tensioning Devices, if the sys-
tem determines that deployment can offer
additional protection in this situation
RHead bags on the driver's and front-
passenger side in certain situations when
the vehicle rolls over, if the system deter-
mines that deployment can offer additionalprotection to that provided by the seat belt
iNot all air bags are deployed in an acci-
dent. The different air bag systems work
independently of each other.
How the air bag system works is deter-
mined by the severity of the accident detec-
ted, especially the vehicle deceleration or
acceleration and the apparent type of acci-
dent:
Rfrontal collision
Rside impact
Rrollover
NECK-PRO head restraints
Important safety notes
GWARNING
The function of the head restraint may be
impaired if you:
Rattach objects such as coat hangers to the
head restraints, for example
Ruse head restraint covers
If you do so, the head restraints cannot fulfill
their intended protective function in the event of an accident. In addition, objects attached
to the head restraints could endanger other
vehicle occupants. There is an increased risk
of injury.
Do not attach any objects to the head
restraints and do not use head restraint cov-
ers.
Method of operation
NECK-PRO head restraints reduce the likeli-
hood of head and chest injuries. The NECK-
PRO head restraints on the driver's and front-
passenger seats are moved forwards and
upwards in the event of a rear-end collision of
a certain severity. This provides better head
support.
If the NECK-PRO head restraints have been
triggered in an accident, you must reset the
NECK-PRO head restraints on the driver’s and
front-passenger seat (
Ypage 67). Other-
wise, the additional protection will not be
available in the event of another rear-end col-
lision. You can recognize when NECK-PRO
head restraints have been triggered by the
fact that they have moved forwards and can
no longer be adjusted.
Mercedes-Benz recommends that you have
the NECK-PRO head restraints checked for
functionality at a qualified specialist work-
shop after a rear-end collision.
66Occupant safety
Safety

Resetting triggered NECK-PRO head
restraints
Do not insert your finger between the uphols-
tery of the head restraint and the seat. Pay
particular attention while resetting the NECK-
PRO head restraints.
XTilt the top of the NECK-PRO head restraint
cushion forwards in the direction of
arrow:.
XPush the NECK-PRO head restraint cushion
down as far as it will go in the direction of
arrow ;.
XFirmly push the NECK-PRO head restraint
cushion back in the direction of arrow =
until the cushion engages.
XRepeat this procedure for the second
NECK-PRO head restraint.
iResetting the NECK-PRO head restraints
requires a lot of strength. If you have diffi-
culty resetting the NECK-PRO head
restraints, have this work carried out at a
qualified specialist workshop.
PRE-SAFE®(anticipatory occupant
protection system)
Introduction
In certain hazardous situations, PRE-SAFE®
takes pre-emptive measures to protect the
vehicle occupants.
Important safety notes
!Make sure that there are no objects in the
footwell or behind the seats. There is a dan-
ger that the seats and/or objects could be
damaged when PRE-SAFE
®is activated.
Although your vehicle is equipped with PRE-
SAFE
®, the possibility of injury in the event of
an accident cannot be ruled out. Always
adapt your driving style to suit the prevailing
road and weather conditions and maintain a
safe distance from the vehicle in front. Drive
carefully.
Function
PRE-SAFE®intervenes:
Rin emergency braking situations, e.g. when
BAS is activated
Rin critical driving situations, e.g. when phys-
ical limits are exceeded and the vehicle
understeers or oversteers severely
Ron vehicles with the Driving Assistance
package: if BAS PLUS intervenes power-
fully or the radar sensor system detects an
imminent danger of collision in certain sit-
uations
PRE-SAFE
®takes the following measures
depending on the hazardous situation detec-
ted:
Rthe seat belts are pre-tensioned.
Rif the vehicle skids, the side windows are
closed so that only a small gap remains.
Rthe front-passenger seat is adjusted if it is
in an unfavorable position.
Rvehicles with a multicontour seat: the air
pressure in the side bolsters of the seat
backrest is increased.
If the hazardous situation passes without
resulting in an accident, PRE-SAFE
®slackens
the belt pre-tensioning. On vehicles with mul-
ticontour seats, the air pressure in the side
bolsters is reduced again. All settings made
by PRE-SAFE
®can then be reversed.
Occupant safety67
Safety
Z