Problems with the SmartKey
ProblemPossible causes/consequences andMSolutions
You can no longer lock
or unlock the vehicle
using the SmartKey.The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 85) and replace it if nec-
essary (
Ypage 86).
If this does not work:
XUnlock (Ypage 90) or lock (Ypage 90) the vehicle using the
mechanical key.
The SmartKey is faulty.
XUnlock (Ypage 90) or lock (Ypage 90) the vehicle using the
mechanical key.
XHave the SmartKey checked at a qualified specialist workshop.
You can no longer lock
or unlock the vehicle
using KEYLESS-GO.There is interference from a powerful source of radio waves.
XLock/unlock the vehicle using the remote control function of
the SmartKey. To do this, hold the key as close as possible to the
vehicle and press the %or& button.
If the vehicle can also not be locked/unlocked using the remote
control function:
XUnlock (Ypage 90) or lock (Ypage 90) the vehicle using the
mechanical key.
KEYLESS-GO is malfunctioning.
XLock/unlock the vehicle using the remote control function of
the SmartKey.
XHave KEYLESS-GO checked at a qualified specialist workshop.
If the vehicle can also not be locked/unlocked using the remote
control function:
XUnlock (Ypage 90) or lock (Ypage 90) the vehicle using the
mechanical key.
XHave KEYLESS-GO checked at a qualified specialist workshop.
You have lost a Smart-
Key.XHave the SmartKey deactivated at a qualified specialist work-
shop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
SmartKey87
Opening and closing
Z
ProblemPossible causes/consequences andMSolutions
The engine cannot be
started using the
SmartKey.the on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary
(
Ypage 557).
or
XJump-start the vehicle (Ypage 559).
or
XConsult a qualified specialist workshop.
The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
Doors
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park position P
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
Unlocking and opening doors from
the inside
!
The side windows will not open/close if
the battery is discharged or if the side win-
dows have iced up. It will then not be pos-
sible to close the door. Do not attempt to
force the door closed. You could otherwise
damage the door or the side window.
You can open a door from inside the vehicle
even if it has been locked.
If the vehicle was previously locked with the
SmartKey or with KEYLESS-GO, opening the
vehicle from the inside will activate the anti-
theft alarm system. Switch off the alarm
(
Ypage 80).
88Doors
Opening and closing
XPull door handle;.
If the door is locked, locking knob :pops
up. The door is unlocked and can be
opened.
iWhen a door is opened, the side window
on that side opens slightly. When the door
is closed, the side window closes again.
Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. For example, you can unlock
the front-passenger door from the inside or
lock the vehicle before you pull away.
XTo unlock: press button :.
XTo lock:press button ;.
If the front-passenger door is closed, the
vehicle locks.
The central locking/unlocking button does
not lock or unlock the fuel filler flap or the
stowage compartments, such as the glove
box. You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the SmartKey or KEYLESS-GO.
You can open a door from inside the vehicle
even if it has been locked.
If a locked door is opened from the inside, the
previous unlock status of the vehicle will be
taken into consideration if:
Rthe vehicle was locked using the locking
button for the central locking, or
Rif the vehicle was locked automatically
The vehicle will be fully unlocked if it had pre-
viously been fully unlocked. If only the driver's
door had been previously unlocked, only the
door which has been opened from the inside
is unlocked.
Automatic locking feature
:Deactivating
;Activating
XTo deactivate: press and hold button :
for about five seconds until a tone sounds.
XTo activate: press and hold button ;for
about five seconds until a tone sounds.
If you press one of the two buttons and do not
hear a tone, the relevant setting has already
been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
Doors89
Opening and closing
Z
1To lock
XTurn the mechanical key clockwise as far as
it will go to position1.
XTurn the mechanical key back and remove
it.
XMake sure that the doors and the trunk lid
are locked.
XInsert the mechanical key into the Smart-
Key (
Ypage 84).
If you lock the vehicle as described above, the
fuel filler flap is not locked. The anti-theft
alarm system is not armed.
Trunk
Important safety notes
GWARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
!The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
!Only close the trunk once the roof is low-
ered completely. Otherwise, you could
damage the roof. If you close the trunk lid before the roof is
lowered completely, the loading aid switch
lights up and a warning tone sounds.
iOpening dimensions of the trunk lid
(
Ypage 608).
iWith the roof open, you can use the load-
ing aid (
Ypage 516) to raise the folded roof
in the trunk to make loading easier. For this
purpose, you can also open the trunk par-
tition.
The trunk partition must be closed again
after loading. It will otherwise not be pos-
sible to close the roof.
You can unlock the trunk lid if the vehicle is
stationary and the roof is completely open or
closed.
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
The trunk lid can be:
Ropened/closed from outside
Ropened and closed automatically from out-
side (vehicles with trunk lid remote closing
feature)
Ropened and closed automatically from
inside (vehicles with trunk lid remote clos-
ing feature)
Ropened, closed or stopped during opera-
tion without the use of your hands (vehicles with KEYLESS-GO and HANDS-FREE
ACCESS)
Rlocked separately
Runlocked with the mechanical key
Ropened with the emergency release button
Trunk lid reversing feature
The trunk lid is equipped with an automatic
reversing feature. It reacts if a solid object
obstructs or restricts the trunk lid during the
closing procedure. The trunk lid opens again
automatically. The automatic reversing func-
tion is only an aid and is not a substitute for
your attentiveness to the trunk lid while it is
closing.
Trunk91
Opening and closing
Z
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rover the last 1/3 in (8 mm) of the closing
movement
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
Rpress the Fbutton on the SmartKey, or
Rpull or press the remote operating switch
on the driver's door or
Rpress the closing or locking button on the
trunk lid, or
Rpull on the trunk lid handle
Opening/closing from outside
Opening
XPress the %button on the key.
XPull handle :.
XRaise the trunk lid.
iWith the roof open, you can use the load-
ing aid to raise the folded roof in the trunk
to make loading easier (
Ypage 516). For
this purpose, you can also open the trunk
partition. The trunk partition must be closed again
after loading. It will otherwise not be pos-
sible to close the roof.
Closing
XPull the trunk lid down using recess
:.
XLock the vehicle if necessary with the &
button on the SmartKey or with KEYLESS-
GO.
If a KEYLESS-GO key is detected in the trunk,
the trunk lid cannot be locked and will open
again.
Opening/closing automatically from
outside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the trunk lid. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
92Trunk
Opening and closing
Rpress the closing or locking button on the
trunk lid.
Rpull the trunk lid handle
!The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
iOpening dimensions of the trunk lid
(
Ypage 608).
Opening
You can open the trunk lid automatically
using the handle in the trunk lid.
XIf the trunk lid is unlocked, pull the trunk lid
handle and let it go again immediately.
Vehicles with the trunk lid remote closing fea-
ture: the trunk lid can be also be opened
automatically using the SmartKey.
XPress and hold the Fbutton on the key
until the trunk lid opens.
Closing
:Closing button
;Locking button
XTo close: press closing button :in the
trunk lid. Vehicles with trunk lid remote closing feature
and KEYLESS-GO: you can simultaneously
close the trunk lid and lock the vehicle.
XPress locking button ;in the trunk lid.
If a KEYLESS-GO key is detected outside
the vehicle, the trunk lid closes and the
vehicle locks.
If a SmartKey with KEYLESS-GO is detected in
the trunk, the trunk lid opens again after it is
closed. It does not lock.
HANDS-FREE ACCESS
Important safety notes
GWARNING
The vehicle's exhaust system may be very hot. You could burn yourself by touching the
exhaust system if you use HANDS-FREE
ACCESS. There is a risk of injury. Always
ensure that you only make the kicking move-
ment within the detection range of sensors.
!If the SmartKey is within the rear detec-
tion range of KEYLESS-GO, the following
situations, for example, could lead to the
unintentional opening of the trunk:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least
10 ft (3 m) away from the vehicle.
General notes
With KEYLESS-GO and HANDS-FREE
ACCESS, you can open or close the trunk lid
or stop the procedure without using your
hands. This is useful if you have your hands
full. To do this, make a kicking movement
under the bumper with your foot.
Observe the following points:
RCarry your KEYLESS-GO key about your
person. The KEYLESS-GO key must be in
the rear detection range of the vehicle.
RWhen making the kicking movement, make
sure that you are standing firmly on the
Trunk93
Opening and closing
Z
ground and that there is sufficient clear-
ance to the rear of the vehicle. You could
otherwise lose your balance e.g. on ice.
RAlways ensure that you only make the kick-ing movement within the detection range of
sensors :.
RStand at least 12 in (30 cm) away from the
rear area while doing so.
RDo not come into contact with the bumper
while making the kicking movement. Oth-
erwise, the sensors may not function cor-
rectly.
RHANDS-FREE ACCESS does not function
when the engine is started.
RIf a KEYLESS-GO key is within the rear
detection range of KEYLESS-GO, HANDS-
FREE ACCESS could be triggered. The trunk
lid could thus be opened or closed unin-
tentionally, for example, if you:
-sit on the edge of the trunk.
-set something down or lift something up
behind the vehicle.
-polish the rear of the vehicle.
Do not carry the KEYLESS-GO key about
your person in these situations or in situa-
tions similar to these. This will prevent the
unintentional opening/closing of the trunk.
RDirt caused by road salt around sensors :
may restrict functionality.
RUsing the HANDS-FREE ACCESS with a
prosthetic leg may restrict functionality.
Operation
XTo open/close: move your foot in sensor
detection range :using your leg.
You will hear a warning tone while the trunk
lid is opening or closing.
XIf the trunk lid does not open after sev-
eral attempts: wait at least ten seconds
then move your leg under the bumper once
again.
iIf you hold your foot under the bumper for
too long, the trunk lid does not open or
close. Repeat the leg movement more
quickly if this occurs.
To stop the opening or closing procedure:
Rmove your foot in sensor detection
range :under the bumper, or
Rpull the handle on the outside of the trunk
lid or
Rpress the closing button on the trunk lid, or
Rpull or press the remote operating switch
on the driver's door or
Rpress the Fbutton on the key
If the trunk lid closing procedure has been
stopped:
Rmove your foot under the bumper again and
the trunk lid will open
If the trunk lid opening procedure has been
stopped:
Rmove your foot under the bumper again and
the trunk lid will close
94Trunk
Opening and closing
XInsert the mechanical key into the trunk lid
lock as far as it will go.
XTurn the mechanical key clockwise from
position1to position 2.
XRemove the mechanical key.
XInsert mechanical key into the SmartKey
(
Ypage 84).
Unlocking the trunk (mechanical key)
!
The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
If the trunk cannot be unlocked with the
SmartKey or KEYLESS-GO, use the mechani-
cal key.
If you use the mechanical key to unlock and
open the trunk lid, the anti-theft alarm system will be triggered (
Ypage 80).
XTake the mechanical key out of the Smart-
Key (
Ypage 84).
XInsert the mechanical key into the trunk lid
lock as far as it will go.
1Basic position
2To unlock
XTurn the mechanical key from position 1
counter-clockwise as far as it will go to
position 2.
XPull the trunk lid handle.
The trunk is unlocked.
XTurn the mechanical key back to position
1and remove it.
XInsert mechanical key into the SmartKey
(
Ypage 84).
Trunk emergency release
You can unlock the trunk lid from the inside
with the emergency release button.
XPress emergency release button :briefly.
The trunk lid unlocks and opens slightly.
XPush the trunk lid upwards to open it com-
pletely.
The trunk lid can be unlocked with the trunk
lid emergency release when the vehicle is
stationary or while driving.
The trunk lid emergency release does not
unlock the trunk lid if the battery is discon-
nected or discharged.
Trunk lid emergency release light:
Remergency release button :flashes for
30 minutes after the trunk lid is opened
Remergency release button :flashes for
60 minutes after the trunk lid is closed
Side windows
Important safety notes
GWARNING
While opening the side windows, body parts
could become trapped between the side win-
96Side windows
Opening and closing