Proper use
Observe the following information when oper-
ating your vehicle:
Rthe safety notes in these operating instruc-
tions
Rthe technical data in these Operating Instruc-
tions
Rtraffic laws and regulations
Rmotor vehicle laws and safety standards
There are various warning stickers affixed to the
vehicle. If you remove warning stickers, you and
others may fail to recognizet he dangers. Leave
the warning stickers in their original position.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at aqualified
specialist workshop.
The general operating permit for your vehicle
could be rendered invalid if you carry out mod-
ifications to electronic components, their soft-
ware as well as wiring.
GWARNING
Gases and fluids from substances that con-
stitute ahealth hazard or react aggressively
can escape even from securely closed con-
tainers. When transporting such substances
in the vehicle interior, your ability to concen-
trate or your health could be affected during
the journey. Malfunctions, short circuits or
electrical components ystem failures may
also result. There is arisk of an accident and
fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
These instructions must also be observed for
vehicles where the cargo compartmentisn ot
fully separated from the driver's cab.
Partition with door/window: always keep the
door/window in the partition closed during
transport.
Examples of substances that are hazardous to
health and/or react aggressively:
RSolvents
RFuel
ROil and grease
RCleaning agents
RAcids
Protection of the environment
Economic and environmentally aware
driving
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in amanner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
Roperating conditionsofy our vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Introduction27
Z
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
Have the vehicle checked and repaired immedi-
ately at aqualified specialist workshop. If you
become aware when continuing the journey that
driving safety has been effected, stop as soon as
possible in accordance with the traffic condi-
tions .Insuch cases, consult aqualified special-
ist workshop.
Declaration of conformity
Radio-based vehicle components
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: 1) These
devices may not cause harmful interference. 2.
This device must accept any interference
received, including interference that may cause
undesired operation. Changes or modifications
not expressly approved by the party responsible
for complianc ecould void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: 1) These devices may not
cause interference, and 2) these devices must
accept any interference received, including
interference that may cause undesired opera-
tion of the device".
Diagnostics connection
The diagnostic sconnection is only intended for
the connection of diagnostic equipment at a
qualified specialist workshop.
GWARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As aresult,
the operating safety of the vehicle could be
affected. There is arisk of an accident.
Do not connect any equipment to adiagnos-
tics connection in the vehicle.
Changing the engine power output
!
Increases in engine power can:
Rchange the emission values
Rcause malfunctions
Rcause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
An ytamperin gwith the engine management
system in order to increase the engine power
output will lead to the loss of the New Vehicle
Limited Warrant yand other warranty entitle-
ments.
If you sell the vehicle, inform the purchaser
about the changes to the engine power output of
the vehicle. If you do not inform the buyer, this
may constitut eapunishable offense under
national legislation.
Qualified specialist workshops
AM ercedes-Benz Commercial Van Center is a
qualified specialist workshop.
Aq ualified specialist workshop has the neces-
sary specialist knowledge, tools and qualifica-
tions to correctly carry out the work required on
the vehicle.
This is especially the case for work relevant to
safety. Observe the notes in the Maintenance or
ServiceB ooklet.
The following work should alwaysbec arried out
at qualified specialist workshop:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Rmodifications as well as installations and
alterations
Rwork on electronic components
Mercedes-Benz recommends that you use a
Mercedes-Benz Commercial Van Center.
!Only have work carried out on the engine
electronics and its associated parts, such as
control units, sensors, actuatin gcomponents
and connecto rleads, at aqualified specialist
workshop. Vehicle componentsm ay other-
Introduction29
Z
Please observe the information concerning
Mercedes-Benz Genuine Parts (Ypage 31).
You can obtain further information from any
Mercedes-Benz Commercial Van Center.
GWARNING
The function of systems or components can
be affected by conversions or modifications
to the vehicle. They might not function prop-
erly anymore and/or jeopardize the opera-
tional safety of the vehicle. There is an
increased risk of an accident and injury.
Conversion sormodification sshould always
be carried out at qualified specialist work-
shop.
If you inten dtomake modification stoyour vehi-
cle, we strongly recommend that you contact
the distributor named on the inside of the front
cover. There you will receive all the necessary
information and acharge may be levied.
You alone accept the responsibility if body man-
ufacturers or dealers make modification sthat
affect the final certification of the engine, the
vehicle or the equipment. This also applies to
the identification and documentation of modifi-
cation stothe affected vehicle components.
You are responsible for certification and confir-
mation that:
Rall the applicable standards and regulations
that are affected by the vehicle modification
are met
Rthe modified vehicle fulfills the vehicle safety standards and emissions laws and regula-
tions
Rthe modification sorinstallation of accesso-
ries does not affect the safety of the vehicle
We are not responsible for the final certification,
product liability or warranty claims which result
from the modifications. This applies to:
Rthe modified components ,assemblies or sys-
tems
Rany resulting noncompliance with any of the
emissions laws and regulations or the motor
vehicle safety standards
Rany consequences arising from the changes
that make the vehicle less safe or even render it defective
We do not assume responsibility as the final-
stage manufacturer or for the consequential
product liability.
Notes on the radiator
Even seemingly small changes to the vehicle,
such as attaching aradiator trim for winter driv-
ing, is not permitted. Do not cover up the radi-
ator. Do not use thermal mats, insect protection
covers or anything similar.
Otherwise, the values of the diagnostic system
may be affected. Some of these values are
legally prescribed and must alwaysbec orrect.
Genuine Mercedes-Benz parts
!
Air bags and Emergency TensioningD evi-
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
Rdoors
Rdoor pillars
Rdoor sills
Rseats
Rcockpit
Rinstrument cluster
Rcenter console
Do not install accessories such as audio sys-
tems in these areas. Do not carry out repairs or welding. You could impair the operating
efficiency of the restraint systems.
Have aftermarket accessories installed at a
qualified specialist workshop.
HEnvironmenta lnote
We supply reconditioned assemblies and
parts which are of the same quality as new
parts. The same New Vehicle Limited War-
rantya pplies as for new parts.
The operating safety of the vehicle could be
jeopardized if you use parts, tires and wheels as
well as accessories relevant to safety which
have not been approved by Mercedes-Benz.T his
could lead to malfunctions in safety-relevant
systems, e.g. the brake system. Only use genu-
ine Mercedes-Benz parts or parts of equal qual-
ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
Introduction31
Z
Mercedes-Benztests genuine Mercedes-Benz
parts, conversion parts and accessories that
have been specifically approved for the type of
vehicle for:
Rreliability
Rsafety
Rsuitability
Despite ongoing market research, Mercedes-
Benz is unable to assess other parts. Even if an
independent or official approval has been pro-
vided in exceptional cases, Mercedes-Benz
accepts no responsibility for the use of such
parts in Mercedes-Benzv ehicles.
In some countries, certain parts are only offi-
cially approved for installation or modification if
they comply with legal requirements. All genu-
ine Mercedes-Benzp arts satisfy these require-
ments .Make sure that all parts are suitable for
your vehicle.
Always specify the vehicle identification number
(VIN) (
Ypage 294) and engine number when
ordering genuine Mercedes-Benzp arts
(
Ypage 295).
QR code for rescue card
The QR Code stickers are affixed to the B-pillar
on the driver's and front-passenger side.
In the event of an accident the rescue services
use the QR Code to quickly find the rescue card
for your vehicle. The current rescue card con-
tains the most important information on your
vehicle, e.g. the electric cable routes, in acom-
pact form.
Further information can be found under http://
portal.aftersales.i.daimler.com.
Data stored in the vehicle
Data Recording
Aw ide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
Rthe vehicle's operating state
Revents
Rfaults In general, this technical information docu-
ments the state of
acomponent, amodule, a
system or the surroundings.
These include, for example:
Roperating conditionsofs ystem components,
e.g. fluid levels
Rthe vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position
Rmalfunctions and defects in important system
components, e.g. lights, brakes
Rvehicle reactions and operating conditionsi n
special driving situations, e.g. airbag deploy-
ment, intervention of stability control sys-
tems
Rambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to:
Rassist in detectin gand rectifying faults and
defects
Ranalyze vehicle functions, e.g. after an acci-
dent
Roptimize vehicle functions
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and fault data memory.
Services include, for example:
Rrepair services
Rservice processes
Rwarranty events
Rquality assurance
The vehicle is read out by employees of the ser- vice network (including the manufacturer) using
special diagnostic testers .You can obtain more
information there, if required.
After afault has been rectified, the information
is deleted from the fault memory or is continu-
ally overwritten.
When operating the vehicle, situations are con-
ceivable in which this technical data, in connec-
tion with other information (if necessary, after
consultation with an authorized expert), could
be traced to aperson.
32Introduction
Examples include:
Raccident reports
Rdamage to the vehicle
Rwitnessstatements
Furthera dditional functions thath aveb eenc on-
tractuall yagree du ponw itht he custome rallow
certain vehicl edatatobec onveyedbythe vehi-
cle as well .The additional functions include, for
example, vehicl eloc ation in cas eofanemer-
gency.
Even tDataR ecorders
Thisvehicl eise quippe dwithane vent data
recorde r(EDR). The main purpose of an EDR is
to record, in certain crash or nea rcrash-like sit-
uations, such as an ai rbag deployment or hitting
ar oado bstacle ,datat hatw illa ssis tinu nder-
standing how avehicle’ ssystem sperformed.
The EDR is designe dtorecord data relate dto
vehicl edynamics and safety system sfor as hort
perio doft ime,typicall y30second sorless.
The EDR in thisv ehicleisd esignedtor ecord
such data as:
RHow various system sinyourv ehicl ewere
operating;
RWhether or not the driver and passenger
safety belts were buckled/fastened;
RHow far( ifat all) the driver wa sdepressing the
accelerator and/or brake pedal; and,
RHow fast the vehicl ewastraveling.
These data can help provid eabetter under-
standing of the circumstances in which crashes
and injurie soccur. NOTE: EDR data ar erecorded
by your vehicl eonlyifan on-trivia lcrash situa-
tio no ccurs; no data ar erecorde dbythe EDR
under normal drivin gconditions and no personal
data (e.g., name, gender, age, and crash loca-
tion) ar erecorded. However, othe rparties, such
as la wenforcement cou ld co
mbine the EDR data
w
ith the typ eofpersonally identifying data rou-
tinely acquired durin gacrash investigation.
Acces stothe vehicl eand/or the EDR is needed
to rea ddatat hati srecorde dbyanE DR, and
special equipment is required .Inadditiontot he
vehicl emanufacturer ,othe rpartie sthath ave
the special equipment, such as la wenforce-
ment, can rea dthe informatio nbyaccessing the
vehicl eorthe EDR.
EDR data maybeu sedinc ivil and criminal mat-
ters as atool in accident reconstruction, acci- dent claims
,and vehicl esafety .Since the Crash
Data RetrievalC DR tool thatisusedtoe xtract
data fromt he EDR is commercially available,
Mercedes-Benz USA, LLC ("MBUSA") expressly
disclaims any and al lliabili ty arising fromt he
extractio nofthisinformatio nbyunauthorized
Mercedes-Benz personnel.
MBUSA will not share EDR data with others
withou tthe consent of the vehicl eowners or, if
the vehicl eisleased, withoutthe consent of the
lessee. Exceptions to thisr epresentation
includ eresponsestos ubpoenas by lawenforce-
ment; by federal, state or local government; in
connectio nwithora rising ou toflitigation involv-
ing MBUSA or its subsidiarie sand affiliates; or,
as re quired by law.
W
arning: The EDR is acomponent of the
Restraint System Module. Tamperin gwith, alter-
ing ,m odifying or removing the EDR component
mayr esultina malfunctio nofthe Restraint Sys-
tem Modul eand othe rsystems.
State laws or regulations regarding EDRs that
conflict with federa lregulation ar epre-empted.
Thi sm eans thatint he event of such conflict, the
federa lregulation governs. As of Februar y2013,
13 states have enacted laws relating to EDRs.
Introduction33
Z
Indicator and warning lamps
FunctionPage
:å ESP®OF F222
;K High-beam headlamps94
=÷ESP®22 1
?#! Turn signal94
AParking brak e133
F (USAonly)
! (Canada only)
BBrakes220
$ (USAonly)
J (Canada only)
CÐPowersteering22 7
Dò ABS221
E# Battery197
F1 Doors227
FunctionPag e
G6 Restrain tsystem43
Hü Seat belt219
I; CheckEngine22 3
J? Coolan t223
KR Rear fog lamp93
LOFrontfog lamp s93
MhTirep ressur emonitor226
NÀ ATTENTION ASSIST149
Oæ Reserve fuel223
PL Low-beam headlamps93
QTParking lamp sand
license plat elamp92
iCorresponding message smay also be
shown in th edisplay (Ypage 188).
36Instrumen tcluster (vehicles without steering wheel buttons)
At ag lance
Indicator and warning lamps
FunctionPage
:å ESP®OF F222
;K High-beam headlamps94
=#! Turn signal94
?Brakes220
$ (USAonly)
J (Canada only)
AParking brak e133
F (USAonly)
! (Canada only)
B1Doors227
Cò ABS221
Dü Seat belt219
E; CheckEngine22 3
FunctionPag e
F? Coolan t223
GR Rear fog lamp93
HOFrontfog lamp s93
IhTirep ressur emonitor226
J6 Restrain tsystem43
K÷ ESP®22 1
L· Distanc ewarning sig-
nal22 5
Mæ Reserve fuel223
NL Low-beam headlamps93
OTParking lamp sand
license plat elamp92
iCorresponding message smay also be
shown in th edisplay (Ypage 201).
38Instrumen tcluster (vehicles with steering wheel buttons)
At ag lance
Center console
Control panel
FunctionPage
:Audiosystem (see separate
operatin ginstructions)
;Æ Opensa nd closes the
electric slidingd oor on the
righ tside of th evehicle
75
=è Activate sand deacti-
vates th eECO start/stop
function
122
?£ Switches hazard warn-
ing lamps on and off94
Aå Deactivates and acti-
vates ESP®64
FunctionPage
BÉ Select sthe transmis-
sion program128
CÅ Opensa nd closes the
electric slidingd oor on the
left side of th evehicle
75
DPASSENGER AI RBAG OFF
indicator lamp44
EAir-conditioning control
panel107
FMedia Interface withA UX
jac ka nd USBp ort
The number and arrangement of th ebuttons is
equipment-dependent.
40Center console
At ag lance