Problems with the charging process
ProblemPossible causes/consequences andMSolutions
The charge socket flap
cannot be opened.The charge socket flap is not unlocked.
XUnlock the vehicle (Ypage 78).
If the SmartKey battery is discharged:
XUnlock the driver's door using the mechanical key (Ypage 80).
or
XUnlock the vehicle centrally from the inside (Ypage 85).
The charge socket flap is unlocked, but the opening mechanism is
jammed.
XLock the vehicle and unlock it again.
If, after that, the opening mechanism is still jammed:
XConsult a qualified specialist workshop.
The high-voltage battery
is not being charged.The indicator lamp on the vehicle socket flashes red.
A malfunction has occurred during the initialization of the charging
process or during charging.
XDisconnect the charging cable connector from the vehicle socket
and plug it back into the vehicle socket.
If the problem persists:
XHave the power socket checked or use another power socket.
or
XUse a different charging station.
or
XConsult a qualified specialist workshop.
176Charging the high-voltage battery
Driving and parking
ProblemPossible causes/consequences andMSolutions
The indicator lamp on the vehicle socket does not light up.
The connection between the vehicle and the external current source
cannot be established.
XConnect the charging cable again.
If the problem persists:
XHave the power socket checked or use another power socket.
or
XUse a different charging station.
or
XConsult a qualified specialist workshop.
The charging cable con-
nector cannot be
removed from the vehi-
cle socket.The snap fastener on the charging cable connector is locked.
XPress and hold the button on the charging cable connector. The
snap fastener on the vehicle socket is unlocked.
XRemove the charging cable connector from the vehicle socket.
If the snap fastener on the charging cable connector is locked:
XPress and hold the button on the charging cable connector and try
to release the lock.
Online access to the vehicle
General information
GWARNING
If you operate information systems and com-
munication equipment integrated in the vehi-
cle while driving, you will be distracted from
traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate the equipment when the traffic
situation permits. If you are not sure that this
is possible, park the vehicle paying attention
to traffic conditions and operate the equip-
ment when the vehicle is stationary.
iOperation of integrated information sys-
tems and communications equipment in
the vehicle: you must observe the legal
requirements for the country in which you are currently driving.
You can call up remote query and remote con-
figuration functions for your vehicle using online
access to the vehicle. This is possible from an
Internet-enabled computer, as well as many
modern smartphones. Please call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372)
to
obtain the relevant Internet address.
Online access to the vehicle is restricted to the
contractual periods of mbrace. Activated
access to the mbrace emergency call system is
required for use.
In order to be able to use online access to the
vehicle, you must agree to the local terms of
use.
Further information about the supported end
devices, available languages and contractual
periods is available at any authorized Mercedes-
Benz Center.
In order to be able to call up online access to the
vehicle, the vehicle must be connected to the
Internet (Ypage 178).
Notes on data protection
Remember that online access to the vehicle
offers access to your data.
iPrevent unauthorized persons from
accessing this data.
Charging the high-voltage battery177
Driving and parking
Z
Every person who has access to the informa-
tion stated can use the functions of the online
access to the vehicle.
iInformation when selling a vehicle or
buying a used vehicle:
RIf you sell your vehicle, you are obliged to
delete the vehicle from your personal area
on the online access to the vehicle.
RIf you have bought a used vehicle, it is pos-
sible that the previous owner still has
access to the online access to the vehicle.
Calling up functions
The online access to the vehicle allows you
access to your vehicle's information and func-
tions using remote query and remote configu-
ration.
The following functions can be accessed:
Rrequest the current condition of charge of the
high-voltage battery
Rprogram the departure time (Ypage 274)
Rset or activate the "Pre-entry climate control
at departure time" function (see the separate
COMAND operating instructions)
Information on additional functions and operat- ing instructions can be found within the online
access to the vehicle.
Connecting the vehicle to the Internet
iThis function is not available in all countries
and requires activated access to the mbrace
emergency call system.
You can use the online access to the vehicle if
the vehicle has a connection to the Internet via a mobile phone network. The necessary data is
transmitted by radio. The vehicle automatically
recognizes whether a connection to the Internet
is possible or not. No presets are necessary.
iRestrictions in reception are possible if the
vehicle is in an underground car park, for
example. Restrictions may also occur in areas with poor mobile network coverage.
Parking
Important safety notes
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
!Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally:
Rthe electric parking brake must be applied.
Rthe transmission must be in position Pand the
SmartKey must be removed from the ignition
lock.
Rthe front wheels must be turned towards the
curb on steep uphill or downhill gradients.
Rthe empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients.
Ra laden vehicle must also be secured at the
rear axle with a wheel chock or similar, for
example, on uphill or downhill gradients.
178Parking
Driving an d parking
If your seat belt is not fastened, the following
conditions must be fulfilled to automatically
release the electric parking brake:
Rthe driver's door is closed.
Ryou have shifted out of transmission position
Por you have previously driven faster than
2 mph (3 km/h).
iEnsure that you do not depress the accel-
erator pedal unintentionally. Otherwise the
parking brake will be released and the vehicle
will start to move.
Emergency braking
The vehicle can also be braked during an emer-
gency by using the electric parking brake.
XWhile driving, push handle :of the electric
parking brake.
The vehicle is braked for as long as the handle
of the electric parking brake is pressed. The
longer the electric parking brake handle is
depressed, the greater the braking force.
During braking:
Ra warning tone sounds
Rthe ReleasePark.Brakemessage appears
Rthe red F(USA only) or !(Canada
only) indicator lamp in the instrument cluster flashes
When the vehicle has been braked to a stand-
still, the electric parking brake is engaged.
Parking the vehicle for a long period
If you leave the vehicle parked for longer than
four weeks, the battery may be damaged by
exhaustive discharging. If you leave the vehicle parked for longer than six
weeks, the vehicle may suffer damage as a
result of lack of use.
XVisit a qualified specialist workshop and seek
advice.
iYou can obtain information about trickle
chargers from a qualified specialist work-
shop.
PLUG-IN HYBRID vehicles: observe the impor-
tant safety notes for the high-voltage battery
(
Ypage 376).
Driving tips
General notes
Important safety notes
GWARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect, for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving.
GWARNING
If you operate mobile communication equip-
ment while driving, you will be distracted from traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate this equipment when the vehicle
is stationary.
Observe the legal requirements for the country
in which you are driving. Some jurisdictions pro-
hibit the driver from using a mobile phone while
driving a vehicle.
If you make a call while driving, always use
hands-free mode. Only operate the telephone
when the traffic situation permits. If you are
unsure, pull over to a safe location and stop
before operating the telephone.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers a
distance of 44 ft (approximately 14 m)per sec-
ond.
Driving tips181
Driving and parking
Z
iWhen you change lanes, DISTRONIC PLUS
monitors the left lane on left-hand-drive vehi-
cles or the right lane on right-hand-drive vehi-
cles.
Stopping
GWARNING
When leaving the vehicle, even if it is braked
only by DISTRONIC PLUS, it could roll away if:
Rthere is a malfunction in the system or in
the voltage supply.
RDISTRONIC PLUS has been deactivated
with the cruise control lever, e.g. by a vehi-
cle occupant or from outside the vehicle.
Rthe electrical system in the engine com-
partment, the battery or the fuses have
been tampered with.
Rthe battery is disconnected.
Rthe accelerator pedal has been depressed, e.g. by a vehicle occupant.
There is a risk of an accident.
If you wish to exit the vehicle, always turn off
DISTRONIC PLUS and secure the vehicle
against rolling away.
If DISTRONIC PLUS detects that the vehicle in
front is stopping, it brakes your vehicle until it is stationary.
Once your vehicle is stationary, it remains sta-
tionary and you do not need to depress the
brake.
After a time, the electric parking brake secures
the vehicle and relieves the service brake.
Depending on the specified minimum distance,
your vehicle will come to a standstill at a suffi-
cient distance behind the vehicle in front. The
specified minimum distance is set using the
control on the cruise control lever.
When the vehicle is stationary and DISTRONIC
PLUS is activated, position P is automatically
selected if:
Rthe driver's door is open and the driver's seat
belt is unfastened.
Rthe engine is switched off, unless it is auto-
matically switched off by the ECO start/stop
function. The electric parking brake secures the vehicle
automatically if DISTRONIC PLUS is activated
when the vehicle is stationary and:
Ra system malfunction occurs.
Rthe power supply is not sufficient.
On steep uphill or downhill inclines or if there is
a malfunction, the transmission may also be
automatically shifted into position P.
Setting a speed
Keep in mind that it may take a brief moment
until the vehicle has accelerated or braked to
the speed set.
XPress the cruise control lever up:for a
higher speed or down Afor a lower speed
XTo adjust the set speed in 1 mph incre-
ments (1 km/h increments): briefly press
the cruise control lever up :or down ;to
the pressure point.
Every time the cruise control lever is pressed
up : or down ;the last speed stored is
increased or reduced.
XTo adjust the set speed in 5 mph incre-
ments (10 km/h increments): briefly press
the cruise control lever up :or down ;to
the pressure point.
Every time the cruise control lever is pressed
up : or down ;, the last speed stored is
increased or reduced.
iIf you accelerate to overtake, DISTRONIC
PLUS adjusts the vehicle's speed to the last
speed stored after you have finished overtak-
ing.
Setting a specified minimum distance
You can set the specified minimum distance for
DISTRONIC PLUS by varying the time span
between one and two seconds. With this func-
196Driving systems
Driving and parking
shown in red in the multifunction display:Low‐ering Max. speed 12 mph (20 km/h).
iYou cannot clear these messages.
You also hear a warning. The vehicle is lowered
and offroad level 3 is canceled.
If you continue to increase your speed, the red
message continues to be shown in the multi-
function display. The newly set level is not dis-
played until the vehicle has been set to a level
suitable for the current speed.
Lowering the vehicle
If you drive faster than 12 mph (20 km/h) while
the vehicle level is being lowered, you will see
the following message shown in white in the
multifunction display: Lowering Max. speed
20 km/h.
The vehicle is lowered to offroad level 2.
You will see a message in the multifunction dis-
play, for example: Lowering
.
Offroad level 2 is canceled and the vehicle is
lowered to offroad level 1 if you:
Rdrive at speeds above 50 mph (80 km/h) or
Rdrive at speeds between 40 mph (64 km/h)
and 50 mph (80 km/h) for longer than
20 seconds
Offroad level 1 is canceled. Depending on the
vehicle's speed and the selected drive program,
the vehicle is automatically lowered to normal
level or low level if you:
Rdrive at speeds above 70 mph (112 km/h) or
Rdrive at speeds between 65 mph (105 km/h)
and 70 mph (112 km/h) for longer than
20 seconds
HOLD function
General notes
The HOLD function can assist the driver in the
following situations:
Rwhen pulling away, especially on steep slopes
Rwhen maneuvering on steep slopes
Rwhen waiting in traffic
The vehicle is kept stationary without the driver
having to depress the brake pedal.
The braking effect is canceled and the HOLD
function deactivated when you depress the
accelerator pedal to pull away.
iDo not use the HOLD function when driving
off-road, on steep uphill or downhill gradients
or on slippery or loose surfaces. The HOLD
function cannot hold the vehicle on such sur-
faces.
Important safety notes
GWARNING
When leaving the vehicle, it can still roll away despite being braked by the HOLD function if:
Rthere is a malfunction in the system or in
the voltage supply.
Rthe HOLD function has been deactivated by
pressing the accelerator pedal or the brake
pedal, e.g. by a vehicle occupant.
Rthe electrical system in the engine com-
partment, the battery or the fuses have
been tampered with.
Rthe battery is disconnected
There is a risk of an accident.
If you wish to exit the vehicle, always turn off the HOLD function and secure the vehicle
against rolling away.
!If DISTRONIC PLUS or the HOLD function is
activated, the vehicle brakes automatically in
certain situations.
To prevent damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or other similar situations:
Rwhen towing the vehicle
Rin the car wash
Deactivating the HOLD function (
Ypage 205).
Activation conditions
You can activate the HOLD function if:
Rthe vehicle is stationary
Rthe engine is running or if it has been auto-
matically switched off by the ECO start/stop
function
Rthe driver's door is closed or your seat belt is
fastened
Rthe electric parking brake is released
Rthe transmission is in position D,Ror N
RDISTRONIC PLUS is deactivated
204Driving systems
Driving and parking
right angles to the direction of travel. You will
need to judge whether your vehicle will fit into
the parking space.
When driving at speeds below 19 mph
(30 km/h), you will see parking symbol ;as a
status indicator in the instrument cluster. When
a parking space has been detected, an arrow
towards the right or the left also appears. By
default, Active Parking Assist only displays park-
ing spaces on the front-passenger side. Parking
spaces on the driver's side are displayed as
soon as the turn signal on the driver's side is
activated. When parking on the driver's side,
this must remain activated until you confirm the use of Active Parking Assist by pressing the
a button on the multifunction steering
wheel. The system automatically determines
whether the parking space is parallel or at right
angles to the direction of travel.
A parking space is displayed while you are driv-
ing past it, and until you are approximately 50 ft
(15 m) away from it.
Parking
GWARNING
If you leave the vehicle when it is only being
braked by Active Parking Assist it could roll
away if:
Rthere is a malfunction in the system or in
the voltage supply.
Rthe electrical system in the engine com-
partment, the battery or the fuses have
been tampered with.
Rthe battery is disconnected.
Rthe accelerator pedal has been depressed,
e.g. by a vehicle occupant.
There is a risk of an accident.
Before leaving the vehicle, always secure it
against rolling away.
iWhen PARKTRONIC detects obstacles,
Active Parking Assist brakes automatically
during the parking process. You are respon-
sible for braking in good time.
XStop the vehicle when the parking space sym- bol shows the desired parking space in the
instrument cluster.
XShift the transmission to position R.
The Start Park Assist? Yes: OK No:
% message appears in the multifunction
display.
XTo cancel the procedure: press the%
button on the multifunction steering wheel or
pull away.
or
XTo park using Active Parking Assist: press
the a button on the multifunction steering
wheel.
The Park Assist Active Accelerate
and Brake Observe Surroundingsmes-
sage appears in the multifunction display.
XLet go of the multifunction steering wheel.
XBack up the vehicle, being ready to brake at all
times. When backing up, drive at a speed
below approximately 6 mph (10 km/h). Oth-
erwise Active Parking Assist will be canceled.
Active Parking Assist brakes the vehicle to a
standstill when the vehicle approaches the
rear border of the parking space.
Maneuvering may be required in tight parking spaces.
The Park Assist Active Select D
Observe Surroundingsmessage appears in
the multifunction display.
XShift the transmission to position Dwhile the
vehicle is stationary.
Active Parking Assist immediately steers in
the other direction.
The Park Assist Active Accelerate
and Brake Observe Surroundingsmes-
sage appears in the multifunction display.
iYou will achieve the best results by waiting
for the steering procedure to complete before
pulling away.
XDrive forwards and be ready to brake at all
times.
Active Parking Assist brakes the vehicle to a
standstill.
The Park Assist Active Select R
Observe Surroundingsmessage appears in
the multifunction display.
As soon as the parking procedure is complete,
the Park Assist Finished
message appears
in the multifunction display and a warning tone
sounds. The vehicle is now parked. The vehicle is
Driving systems215
Driving and parking
Z
ELevel control
FCompass with angle scale
Activating the driving dynamics display
XSwitch on COMAND. You can find further
information in the separate COMAND operat-
ing instructions.
XPress button:.
The driving dynamics display appears in the
COMAND display.
PLUG-IN HYBRID operation
Points to remember
General notes
Hybrid technology combines a fuel efficient
internal combustion engine with a powerful
electric motor. In HYBRIDmode, the hybrid
drive system automatically selects the most effi-
cient operating mode for every driving situation. Drive the vehicle in the usual manner.
To save fuel in HYBRIDmode, the hybrid drive
system switches off the combustion engine as
often as possible during the journey when power
output requirements are low. When power out-
put requirements are low, the electric motor
powers the vehicle. The engine is switched on,
even while the vehicle is in motion, when a
higher power output is required. The engine is
usually switched off when the vehicle is station-
ary. Consequently, there is usually no engine
idling as with combustion engine vehicles.
For pulling away and accelerating, the electric
motor supports the internal combustion engine
using the power stored in the high-voltage bat-
tery. In addition, the power is used for electric
driving, operation of the electric refrigerant
compressor and to supply the 12 V on-board electrical system. In this way the hybrid drive
system helps to reduce your vehicle's fuel con-
sumption.
Observe the driving tips on plug-in hybrid oper-
ation (
Ypage 252).
Recuperative Brake System
If you release the accelerator pedal when the
vehicle is in motion, overrun recuperation is ini-
tiated. The electric motor is operated as a gen-
erator when in overrun mode and when you
brake. Hybrid technology converts the kinetic
energy of the vehicle into electricity and stores
it in the high-voltage battery.
Observe the important safety notes for the
Recuperative Brake System (
Ypage 44).
Important safety notes
If the engine is switched off by the ECO start/
stop function, you open the driver's door and
unfasten your seat belt:
Ra message appears in the multifunction dis-
play and
Ra warning tone sounds
Further information (
Ypage 299).
All of the vehicle's systems remain active, if:
Rthe vehicle is stationary
Rthe combustion engine is switched off and
Rthe READY indicator in the instrument cluster
lights up
If you remove your foot from the brake pedal
while in transmission position D or R, the vehicle
may pull away automatically.
Observe the notes on the READY display of the
ECO start/stop function (
Ypage 253).
Vehicles with an electric motor generate much
less driving noise than vehicles with internal
combustion engines. As a result, your vehicle
may not be heard by other road users in certain
situations. This is the case, for example, when
you are parking and your vehicle is not seen by
other road users.
This requires you to adopt a particularly antici-
patory driving style, as it is necessary to allow
for the possibility that other road users may
behave erratically.
Depending on the vehicle's equipment and
country-specific regulations, the vehicle can be
equipped with Acoustic Vehicle Indication.
242PLUG-IN HYBRID operation
Driving and parking