Problems with the engine
ProblemPossible causes/consequences andMSolutions
The engine does not
start. The starter motor
can be heard.RThere is a malfunction in the engine electronics.
RThere is a malfunction in the fuel supply.
Before attempting to start the engine again:
XTurn the SmartKey back to position 0in the ignition lock.
or
XPress the Start/Stop button repeatedly until all indicator lamps in
the instrument cluster go out.
XTry to start the engine again (Ypage 147). Avoid excessively long
and frequent attempts to start the engine as these will drain the
battery.
If the engine does not start after several attempts:
XConsult a qualified specialist workshop.
The engine does not
start. You cannot hear
the starter motor.The on-board voltage is too low because the battery is too weak or
discharged.
XJump-start the vehicle (Ypage 379).
If the engine does not start despite attempts to jump-start it:
XConsult a qualified specialist workshop.
The starter motor was exposed to a thermal load that was too high.
XAllow the starter motor to cool down for approximately two minutes.
XTry to start the engine again.
If the engine still does not start:
XConsult a qualified specialist workshop.
Vehicles with a gasoline
engine:
The engine is not running
smoothly and is misfir-
ing.There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
XOnly depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it.
XHave the cause rectified immediately at a qualified specialist work-
shop.
The coolant temperature
gage shows a value
above 248 ‡ (120 †).The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently.
XStop as soon as possible and allow the engine and the coolant to
cool down.
XCheck the coolant level (Ypage 359). Observe the warning notes
as you do so and add coolant if necessary.
DYNAMIC SELECT controller
This section describes the DYNAMIC SELECT
controller for all vehicles except PLUG- IN HYBRID vehicles. Information on the
DYNAMIC SELECT controller on PLUG-
IN HYBRID vehicles (Ypage 251).
152DYNAMIC SELECT controller
Driving and parking
ANeutral
Do not shift the transmission toN
while driving. Otherwise, the auto-
matic transmission could be dam-
aged.
No power is transmitted from the
engine to the drive wheels.
Releasing the brakes will allow you to
move the vehicle freely, e.g. to push
it or tow it.
If ESP
®is deactivated or faulty: shift
the transmission to position Nif the
vehicle is in danger of skidding, e.g.
on icy roads.
If you switch the engine off with the
transmission in position Ror D, the
automatic transmission shifts to N
automatically.
!Rolling in neutral Ncan damage
the drive train.
7Drive
The automatic transmission changes
gear automatically. All forward gears
are available.
Driving tips
Changing gear
The automatic transmission shifts to the indi-
vidual gears automatically when it is in trans-
mission position D. This automatic gear shifting
behavior is determined by:
Rthe selected drive program
Rthe position of the accelerator pedal
Rthe road speed
Accelerator pedal position
Your style of driving influences how the auto-
matic transmission shifts gear:
Rlittle throttle: early upshifts
Rmore throttle: late upshifts
Kickdown
Use kickdown for maximum acceleration.
XDepress the accelerator pedal beyond the
pressure point.
The automatic transmission shifts to a lower
gear depending on the engine speed.
XEase off the accelerator pedal once the
desired speed is reached.
The automatic transmission shifts back up.
Rocking the vehicle free
Shifting the transmission repeatedly between
gears Dand Rmay help to free the vehicle if it
has become stuck in slush or snow. The vehi-
cle's engine management system limits the
speed to a maximum of 5 mph (9 km/h) when
shifting back and forth. To shift back and forth
between transmission positions Dand R, move
the DIRECT SELECT lever up and down past the
point of resistance.
Gliding mode
All vehicles (except Mercedes-AMG vehi-
cles)
Gliding mode is characterized by the following:
Rthe combustion engine is disconnected from
the drive train.
Rthe engine speed corresponds to the idling
speed.
Rthe gear indicated after the transmission
position Ddisappears in the multifunction
display (
Ypage 154).
Gliding mode can be activated under the follow-
ing conditions:
Ryou select the "ECO" setting for the drive sys-
tem within the Individualdrive program. You
can find information about this in the Digital
Operator's Manual.
Rthe speed is within a suitable range.
Rthe course of the road is suitable, e.g. there
are no steep up or downhill gradients.
Ryou are no longer depressing the accelerator
pedal.
Gliding mode is deactivated under the following conditions:
Ryou depress the accelerator pedal.
Ryou depress the brake pedal.
Automatic transmission157
Driving an d parking
Z
Ryou use theDIRECT SELECT lever to switch
th etransmission position (Ypage 154).
Ruse theDYNAMIC SELECT controller to
chang eth edrive progra m (Ypage 152).
Ryou activatemanual gearshiftin g
(Ypage 159).
Ryou leav eth esuitable speed range.
Mercedes-AMG vehicles
Glidin gmod eis characterized by th efollowing:
Rth ecombustion engin eis disconnected from
th edrive train .
Rtheengin espeed corresponds to th eidlin g
speed.
Rin th emultifunction display, th eglidin gsym -
bol appears in th edrive progra mdisplay.
Glidin gmod ecan be activated under th efollow-
in g conditions:
Rth eComfor tdrive progra mis activated or you
select th e"Comfort" setting for th edrive sys-
te m within th eIndividua ldrive program. You
can fin dinformation about this in th eDigital
Operator' sManual.
Rth eECO start/sto pfunction is activated.
Ryou are drivin gcarefully wit hlow acceleration
of th evehicle.
Rth eengin eis at normal operating tempera-
ture.
Rth espeed is within asuitable range.
Rth ecours eof th eroa dis suitable, e.g. there
are no steep up or downhill gradients .
Ryou are no longer depressingth eaccelerato r
pedal .
Glidin gmod eis d
eactivated under th
efollowin g
conditions:
Ryou hav edeactivated th eECO start/sto p
function .
Ryou depress th eaccelerato rpedal .
Ryou depress th ebrak epedal .
Ryou use th eDIRECT SELECT lever to switch
th etransmission position (Ypage 154).
Ruse theDYNAMIC SELECT controller to
chang eth edrive progra m (Ypage 152).
Ryou activatemanual gearshiftin g
(Ypage 159).
Ryou leav eth esuitable speed range.
Towing a trailer
XDrive in th emiddle of th eengin espeed range
on uphil lgradients .
XDependin gon th euphil lor downhill gradient,
use left-han dsteerin gwhee lpaddl eshifter
(
Ypage 159) to select alower gear ,eve nif
cruise control or DISTRONI CPLU Sare acti-
vated.
Drive programs
Slippery drive program
The Slipper ydrive progra mhas th efollowin g
characteristics :
Rreducedengin eand transmission setting sfor
optimum propulsion on slipper yor snow-cov-
ere droads.
Roptimized ES P®stabilitycontrol on slipper yor
snow-covered roads.
Rth evehicl ehas improved drivin gstabilit yon
slipper yor snow-covered roads, for example.
Comfort drive program
The Comfor tdrive progra mhas th efollowin g
characteristics :
Rcomfort-oriented engin eand transmission
settings.
Roptimal fuel consumption resultin gfrom th e
automati ctransmission shiftin gup sooner.
Rth evehicl epullin gaway mor egentl yin
forward and revers egears, unless th eaccel-
erator pedal is depressed fully.
Rth eautomati ctransmission shiftin gup
sooner. This result sin th evehicl ebein gdriven
at lower engin espeeds and th ewheels bein g
less likely to spin .
Sport drive program
TheSport drive progra mhas th efollowin gchar-
acteristics :
Rsportyengin eand transmission settings.
Rth eautomati ctransmission shiftin gup later.
th efuel consumption possibl ybein ghigher as
a result of th elater automati ctransmission
shift points .
Rthesuspension exhibits sport ydampin g(vehi-
cle swit hAIRMATIC) .
158Automatic transmission
Driving an d parking
Drive program SportPlu s(Mercedes-
AMG vehicles )
TheSpor tPlu sdrive program has th efollowin g
characteristics :
Rthevehicle exhibits particularly sport ydrivin g
characteristics .
Rthevehicle pulling away in first gear .
Rtheautomatic transmissio nshiftin gup later.
th efue lconsumption possibly bein ghigher as
a result of th elater automatic transmissio n
shift points .
Rthesuspensio nexhibits particularly fir m
springin gand dampin gsetting s(vehicles wit h
AIRMATIC).
Rth eEC Ostart/sto pfunction is deactivated, it
can ,however, be activated again usin gth e
EC Obutto n (
Ypage 151).
Individua ldrive program
In th eIndividua ldrive program, th efollowin g
properties of th edrive program can be selected:
Rth edrive (engin eand transmissio nmanage-
ment)
Rth etransmissio n
Rthesuspensio n
Rall vehicles (except Mercedes-AMG vehicles):
thesteerin g
Rall vehicles (except Mercedes-AMG vehicles):
availabilit yof th eEC Ostart/sto pfunction
To selec tth egear sin th eIndividua ldrive pro -
gram permanentl yusin gth esteerin gwhee lpad-
dle shifters ,selec tth epermanen tmanual gear -
shift program.
Information about configurin gth eIndividua l
drive program wit hth emultimedia syste mcan
be found in th eDigital Operator's Manual.
Manual gea rshifting
General notes
You can chang egear yoursel fusin gth esteerin g
whee lpaddle shifters .The transmissio nmus tbe
in position D.
Dependin gon whic hpaddle shifter is pulled, th e
automatic transmissio nimmediately shift sinto
th enext gear down or up, if permitted. To use manual shifting, you hav
etw ooptions:
Rtemporar ysetting
Rpermanen tsetting
If you activat emanual gearshifting, th emulti-
function display will sho wthecurren tgear
instead of transmissio nposition D.
If manual gearshiftin gis deactivated, th egear s
will be selecte dautomatically.
Temporar ysetting
XTo activate :shift th eDIREC TSELECT lever to
position D.
XPull steerin gwhee lpaddle shifter :or;.
Further information on activatin gmanual gear -
shiftin gon PLUG-I NHYBRID vehicles
(
Ypage 251).
Temporary setting will be active fo r acertain
amount of time. Under certain condition sth e
minimum amount of time is extended, e.g. in th e
cas eof latera lacceleration ,durin gan overrun
phas eor when drivin gon steep terrain .
XTo deactivate:pull steerin gwhee lpaddle
shifter ;and hol dit in place.
or
XUse th eDIREC TSELECT lever to switch th e
transmissio nposition .
or
XUse th eDYNAMI CSELECT controller to
chang eth edrive program.
Automatic transmission159
Driving and parking
Z
Problems with the transmission
ProblemPossible causes/consequences andMSolutions
The transmission has
problems shifting gear.The transmission is losing oil.
XHave the transmission checked at a qualified specialist workshop
immediately.
7G-TRONIC:
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear.The transmission is in emergency mode.
It is only possible to shift intosecondgear and reverse gear.
XStop the vehicle.
XShift the transmission to position P.
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to positionDor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
XHave the transmission checked at a qualified specialist workshop
immediately.
9G-TRONIC:
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear.The transmission is in emergency mode.
It is only partly possible to engage the gears or the transmission is in
position N.
XStop the vehicle.
XShift the transmission to position P.
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to positionDor R.
XHave the transmission checked at a qualified specialist workshop
immediately.
Problems with PLUG-IN HYBRID operation (Ypage 255).
Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
!Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged. Contact a qualified specialist workshop for a
performance test.
!Because ESP®is an automatic system, the
engine and ignition must be switched off
(SmartKey in position 0or 1or Start/Stop
button in position 0or 1) when the electric
parking brake is being tested on a brake dyna-
mometer (maximum 10 seconds). Braking triggered automatically by ESP
®may
seriously damage the brake system.
!Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
Refueling
Important safety notes
GWARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
162Refueling
Driving and parking
DEF (BlueTECvehicles only )
General notes
To function properly, BlueTE Cexhaus tgas after-
treatmen tmus tbe operated wit hth ereducing
agen tDEF. Addin gDE Fis on eof th etask sper -
formed durin gmaintenance .Under normal
operatin gconditions, atank of DE Flast suntil
th enext servic edue date.
Whe nth esupply of DE Fis almost used up, th e
Check Additive See Operator' sManual
messag eis shown in th emultifunction display.
If you drive th evehicle faste rthan 10 mph
(16 km/h), th eCheck Additive See Opera‐
tor's Manualmessag egoe sout after approx -
imately on eminute.
Whe nth eDE Fsupply drops to aminimum ,th e
Remaining Starts :16
messag eis shown in
th emultifunction display.
If th eRemaining Starts :16
messag e
appears in th emultifunction display, you can
start th eengin eanother 16 times .If DE Fis no t
refilled, you will subsequently be unable to
star tth eengine.
XAd dat leas t 1gal (3. 8l) of DEF.
XSwitc hon th eignition fo rat leas t60 seconds.
XStart th eengine.
iHav eth eDE Ftank refille dat aqualified spe -
cialis tworkshop .
Use th especial DE Frefill bottl ewhen addin g
DE Fbetween maintenance intervals. You can
obtain further information from an authorized
Mercedes-Ben zCente ror ,if necessary, contact
Roadside Assistanc e (
Ypage 27).
If th eoutsid etemperature is belo w12 ‡(Ò11 †)
it may be difficult to top up. If DEF is frozen and
there is an active warning indicator, it may not
be possible to add DEF. Park the vehicle in a
warmer place, e.g. in a garage, until DEF has
become fluid again. It will then be possible to
add DEF again. Alternatively, have the DEF tank
refilled at a qualified specialist workshop.
Further information about BlueTEC exhaust gas aftertreatment and DEF is available at any
authorized Mercedes-Benz Center.
Important safety notes
DEF is a water-soluble fluid for the exhaust gas
aftertreatment of diesel engines. It is:
Rnot poisonous
Rcolorless and odorless
Rnot flammable
When you open the DEF container, small
amounts of ammonia vapor may be released.
Ammonia vapors have a pungent odor and are
particularly irritating to the skin, to mucous
membranes and to the eyes. You may experi-
ence a burning sensation in your eyes, nose and
throat. Coughing and watering of the eyes are
possible.
Do not inhale ammonia vapors. Fill the DEF tank
only in well-ventilated areas.
DEF must not come into contact with your skin,
eyes or clothing and must not be swallowed.
Keep DEF away from children.
If you or other persons come into contact with
DEF, observe the following:
RRinse DEF from your skin immediately with
soap and water.
RIf DEF comes into contact with your eyes,
immediately rinse them thoroughly with clean
water. Seek medical assistance without
delay.
RIf DEF has been swallowed, rinse your mouth
out immediately. Drink plenty of water. Seek
medical assistance without delay.
RChange out of clothing contaminated with
DEF immediately.
!Only use DEF in accordance with
ISO 22241. Do not mix any additives with
DEF, and do not dilute DEF with water. This
may destroy the BlueTEC exhaust gas after-
treatment system.
!The vehicle must be parked on level ground
to fill the DEF tank. The DEF tank can only be
filled as intended with the vehicle parked on a
level surface. This avoids false level readings. Filling the tank is not permitted if the vehicle
is not parked on a level surface. There is a
danger of overfil
ling, which could result in
damage to components of the BlueTEC
exhaust gas aftertreatment.
!Rinse surfaces that have come into contact
with DEF immediately with water or remove
DEF using a damp cloth and cold water. If the
DEF has already crystallized, use a sponge
Refueling167
Driving and parking
Z
Drive sensibly–save fuel
Observ eth efollowin gtips to sav efuel:
XThe tires should always be inflate dto th erec -
ommended tire pressure.
XRemov eunnecessary loads.
XRemov eroof carriers when they are no tnee-
ded.
XWar mup th eengin eat low engin espeeds .
XAvoid frequent acceleration or braking .
XHaveall maintenance wor kcarrie dout as
indicated by th eservic eintervals in th eMain -
tenance Booklet or by th eservic einterval dis -
play.
Fue lconsumption also increase swhen drivin gin
cold weather ,in stop-start traffic and in hill yter-
rain .
Drinking an ddrivin g
GWARNING
Drinking and drivin gand/o rtaking drugs and
drivin gare ver ydangerous combinations.
Even asmall amount of alcoho lor drugs can
affec tyour reflexes, perception sand judg-
ment.
The possibilit yof aserious or eve nfatal acci-
den tis greatly increase dwhen you drink or
take drugs and drive.
Do no tdrink or take drugs and drive or allow
anyon eto drive who has bee ndrinkin gor tak-
in g drugs.
Emission contro l
GWARNING
Combustion engines emi tpoisonous exhaus t
gases suc has carbon monoxide. Inhaling
these exhaus tgases lead sto poisoning. There
is aris kof fatal injury. Therefor enever leav e
th eengin erunning in enclose dspaces with-
out sufficien tventilation .
Certain engin esystems are designed to keep
th elevel of poisonous component sin exhaus t
fumes within lega llimits.
These systems only wor kat peak efficiency if
they are serviced exactly in accordance wit hth e
manufacturer's specifications. Always hav ewor
kon th eengin ecarrie dout at aqualified
specialis tworkshop .Mercedes-Ben zrecom -
mends that you use an authorized Mercedes -
Benz Cente rfo rthis purpose. In particular, wor k
relevant to safet yor on safety-related systems
mus tbe carrie dout at aqualified specialis t
workshop .
The engin esetting smus tno tbe changed under
any circumstances. Furthermore, all specific
servic ewor kmus tbe carrie dout at regular
intervals and in accordance wit hth eMercedes -
Benz servic erequirements .Details can be found
in th eMaintenance Booklet .
ECO display
The ECOdisplay shows you how economical
your drivin gstyle is. The EC Odisplay assist syou
in achievin gth emost economical drivin gstyle
fo rth eselecte dsetting sand prevailin gcondi-
tions. Your drivin gstyle can significantly influ-
ence th evehicle' sconsumption .
:Acceleration
;Coasting
=Constant
?Additional range achieved
Range ?is shown under Bonus
fr.Startand
represents th eadditional range achieved since
th ebeginning of th ejourney as aresult of an
adapted drivin gstyle.
If th efue llevel has dropped into th ereserv e
range, th eReserv eFue l
messag eis shown in
th emultifunction display instead of range ?.
The 8 warnin glamp in th einstrumen tcluster
also lights up (
Ypage 325).
182Driving tips
Driving and parking
The ECO display consists of three sections, with
an inner and outer area. The sections corre-
spond to the following three categories:
:Acceleration(evaluation of all accel-
eration processes):
Rthe outer area fills up and the inner area lights up green: moderate
acceleration, especially at higher
speeds
Rthe outer area empties and the
inner area is gray: sporty acceler-
ation
;Coasting (evaluation of all decelera-
tion processes):
Rthe outer area fills up and the inner area lights up green: anticipatory
driving, keeping your distance and
early release of the accelerator.
The vehicle can coast without use
of the brakes.
Rthe outer area empties and the
inner area is gray: frequent heavy
braking
=Constant (continuous evaluation
over the entire journey):
Rthe outer area fills up and the inner area lights up green: constant
speed and avoidance of unneces-
sary acceleration and deceleration
Rthe outer area empties and the
inner area is gray: fluctuations in
speed
The three inner areas display the current driving
style and light up green as a result of a particu-
larly economical driving style. Depending on thedriving situation, up to two areas may light up
simultaneously.
At the beginning of the journey, the three outer
areas are empty and fill up as a result of eco-
nomical driving. A higher level indicates a more
economical driving style. If the three outer areas
are completely filled at the same time, the driver
has adopted the most economical driving style
for the selected settings and prevailing condi-
tions. The ECO display border lights up.
The ECO display does not indicate the actual fuel consumption. The additionally achieved range
displayed under Bonus fr. Start
does not
indicate a fixed consumption reduction. In addition to driving style, the actual consump-
tion is affected by other factors, such as:
Rload
Rtire pressure
Rcold start
Rchoice of route
Relectrical consumers switched on
These factors are not included in the ECO dis-
play.
An economical driving style specially requires
driving at moderate engine speeds.
Achieving a higher value in the categories
"Acceleration" and "Constant":
Robserve the gearshift recommendations.
Rdrive the vehicle in the Comfortdrive pro-
gram.
On long journeys at a constant speed, e.g. on the
highway, only the outer area for "constant" will
change.
The ECO display summarizes the driving style
from the start of the journey to its completion.
Therefore, there are more marked changes in
the outer areas at the start of a journey. On lon- ger journeys, there are fewer changes. For more
marked changes, perform a manual rest
(
Ypage 267).
For further information on the ECO display, see
(
Ypage 267).
Brakes
Important safety notes
GWARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
Downhill gradients
!On long and steep gradients, you must
reduce the load on the brakes by shifting early
to a lower gear. This allows you to take
advantage of the engine braking effect and
Driving tips183
Driving and parking
Z