2016 MERCEDES-BENZ GLC COUPE engine

Problem
Possible causes/consequences and
M
MSolutions You can no longer lock or
unlock the vehicle using
KEYLESS-GO. KEYLESS-GO has been deactivated.
X Reactivate KEYLESS-GO (Y page 83). The key battery is weak or discharged.
X Check the key battery (Y page 85) and replace if necessary
(Y page 85).
If this does not work: X Lock or unlock the vehicle using the emergency key element
(Y page 90). Interference from a powerful source of radio waves.
X Lock or unlock the vehicle using the emergency key element
(Y page 90). Fault with KEYLESS-GO.
X Lock or unlock the vehicle using the remote control function of the
key.
X Have the vehicle and key checked at a qualified specialist work-
shop.
If the vehicle cannot be locked or unlocked even using the remote
control function:
X Lock or unlock the vehicle using the emergency key element
(Y page 90).
X Have the vehicle and key checked at a qualified specialist work-
shop. The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary (Y page 347).
or X Jump-start the vehicle (Y page 348).
or X Consult a qualified specialist workshop. The engine cannot be
started using the Start/
Stop button. The key is in
the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The key battery is weak or discharged.
X Check the key battery (Y page 85) and replace if necessary
(Y page 85).
If this does not work: X Start your vehicle with the key in the ignition lock. Interference from a powerful source of radio waves.
X Start your vehicle with the key in the ignition lock. Key
87Opening and closing Z

Problem
Possible causes/consequences and
M
MSolutions You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Doors
Important safety notes
United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get out, e.g. in hazardous situations. There is a
risk of injury.
Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld-
erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked from the outside, the double lock function is activated as stand-
ard. It is then not possible to open the doors
from inside the vehicle. You can deactivate the
double lock function by deactivating the interior
motion sensor (see Digital Owner's Manual).
The doors can then be opened from the inside
after the vehicle has been locked from the out-
side. The anti-theft alarm system is triggered if
the door is opened from the inside. Switch off
the alarm (Y page 79).
All countries: G
WARNING
If children are left unsupervised in the vehicle, they can:
R open doors and endanger other persons or
road users
R climb out and be injured by the traffic
R operate vehicle equipment and, for exam-
ple, trap themselves. Children could also set the vehicle in motion,
for example by:
R releasing the parking brake
R shifting the automatic transmission out of
park position P
R starting the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle. Always
keep the key out of reach of children. Unlocking and opening the doors
from the inside
United Kingdom only: if the vehicle has been
locked with the key or with KEYLESS-GO, the
double lock function is activated as standard. It is then not possible to open the doors from
inside the vehicle. You can deactivate the dou-
ble lock function by deactivating the interior
motion sensor (see Digital Owner's Manual).
The doors can then be opened from the inside
after the vehicle has been locked from the out-
side. You can open the rear doors from inside
the vehicle only if they are not secured by the
child-proof locks (Y page 67). The anti-theft
alarm system is triggered if the door is opened
from the inside. Switch off the alarm
(Y page 79).
For all countries except the United Kingdom:
You can open a door from inside the vehicle
even if it has been locked. You can open the rear
doors from inside the vehicle only if they are not
secured by the child-proof locks (Y page 67). If
the vehicle has previously been locked with the
key or with KEYLESS-GO, opening a door from
the inside will trigger the anti-theft alarm sys-
tem. Switch off the alarm (Y page 79).88
DoorsOpening and closing

You can also switch the automatic locking func-
tion on and off using the multimedia system (see
the Digital Owner's Manual). Locking/unlocking the driver's door
with the emergency key element
i In order to lock all of the vehicle's locks,
begin by pressing the button for locking the
vehicle from the inside while the driver's door is open. Then proceed to lock the driver's
door using the emergency key element. X
Insert the emergency key element into open-
ing :in the protective cap.
X Pull and hold the door handle.
X Pull the protective cap on the emergency key
as straight as possible away from the vehicle until it releases.
X Release the door handle. X
To lock: turn the emergency key element
clockwise as far as it will go to position 1.
X To unlock: turn the emergency key element
anti-clockwise as far as it will go to position
1. Right-hand-drive vehicle:
turn the emergency
key element in the opposite direction in both
cases.
If you use the emergency key element to unlock
and open the driver's door, the anti-theft alarm
system will be triggered. Switch off the alarm
(Y page 79). Luggage compartment
Important safety notes
G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open. G
WARNING
If objects, luggage or loads are not secured or not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, especially when braking or abruptly changing directions.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(Y page 379).
You can limit the opening angle of the tailgate
(Y page 94).
Do not leave the key in the luggage compart-
ment. If you do so, you could lock yourself out.
Stow luggage or loads preferably in the luggage
compartment. Observe the loading guidelines
(Y page 305). 90
Luggage compartmentOpening and closing

Tailgate obstruction detection with
reversing function
Vehicles with remote tailgate closing:
The tailgate is equipped with automatic obstacle detection with reversing function. If a solid
object blocks or restricts the tailgate when auto-
matically opening, this process is stopped. If a
solid object blocks or restricts the tailgate when
automatically closing, the tailgate automatically opens again slightly. The automatic obstacle
detection with reversing function is only an aid.
It is not a substitute for your attention when
opening and closing the tailgate. G
WARNING
The reversing function does not react:
R to soft, light and thin objects, e.g. fingers
R over the last 8 mm of the closing path
In these situations in particular, the reversing
function cannot prevent someone being trap-
ped. There is a risk of injury.
When closing, make sure that no body parts
are in the closing area.
If someone is trapped:
R press the Fbutton on the key or
R pull or push the remote operating switch on
the driver's door or
R press the closing or locking button on the
tailgate or
R push the top of the star on the tailgate
Vehicles with HANDS-FREE ACCESS:
It is also possible to stop the closing process by
making a kicking movement under the rear
bumper. Opening and closing automatically
from the outside
Important safety notes G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
G
WARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be in the clos- ing area or may enter the closing area during
the closing process. There is a risk of injury.
Make sure that nobody is in the vicinity of theclosing area during the closing process.
Use one of the following options to stop the
closing process:
R Press the Fbutton on the key.
R Pull or push the remote operating switch on
the driver's door.
R Press the closing or locking button on the
tailgate.
R Press the top of the star on the tailgate.
Vehicles with HANDS-FREE ACCESS:
It is also possible to stop the closing process by making a kicking movement under the rear
bumper.
! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
You will find details on the tailgate opening
dimensions in the "Vehicle data" section
(Y page 379). Luggage compartment
91Opening and closing Z

if you have your hands full. To do this, make a
kicking movement under the bumper with your
foot.
Observe the following points:
R Carry your KEYLESS-GO key with you. The key
must be in the KEYLESS-GO detection range
to the rear of the vehicle.
R When making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clearance
to the rear of the vehicle. You could otherwise lose your balance, e.g. on ice. R
Always ensure that you only make a kicking
movement within the detection range of sen- sors :.
R Stand at least 30 cm away from the rear area
while doing so.
R Do not come into contact with the bumper
while making the kicking movement. Other-
wise, the sensors may not function correctly.
R HANDS-FREE ACCESS does not function dur-
ing engine start.
R Dirt caused by road salt around sensors :
may restrict functionality.
Using HANDS-FREE ACCESS with a pros-
thetic leg may restrict functionality.
R If a KEYLESS-GO key is in the KEYLESS-GO
detection range to the rear of the vehicle,
HANDS-FREE ACCESS could be triggered. The tailgate could thus be opened or closed
unintentionally, for example, if you:
- fold the ball coupling in or out
- couple or uncouple a trailer
- fit or remove a rear-mounted bicycle rack
- load/unload bicycles on/from a rear-
mounted bicycle rack
- sit on the edge of the luggage compartment
- set down or lift up an object behind the
vehicle
- polish the rear of the vehicle
Do not carry the KEYLESS-GO key with you in such situations. This will prevent uninten-
tional opening or closing of the tailgate.
Operation X
To open or close: kick into sensor detection
range :under the bumper with your foot.
Two warning tones sound while the tailgate is opening or closing.
X If the tailgate does not open or close after
several attempts: wait at least ten seconds
then kick under the bumper once again.
If you hold your foot under the bumper for too
long, the tailgate does not open or close. Repeat
the kicking movement more quickly if this
occurs.
To stop the opening or closing process, you have the following options:
R Kick with your foot into sensor detection
range :under the bumper.
R Press the top of the star on the tailgate.
R Press the closing button on the tailgate.
R Press the Fbutton on the key.
If the tailgate closing process has been stopped:
R Kick your foot under the bumper again and
the tailgate will open. Luggage compartment
93Opening and closing Z

If the tailgate opening process has been stop-
ped:
R Kick your foot under the bumper again and
the tailgate will close. Opening and closing automatically
from the inside
Important safety notes G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open. G
WARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. In addi-
tion, people may be standing in the closing
area or may enter the closing area, e.g. chil-
dren, during the closing procedure. There is a risk of injury.
Make sure that nobody is in the vicinity of theclosing area during the closing process.
Release the remote operating switch imme-
diately if somebody becomes trapped. To re-
open the tailgate pull on the remote operating
switch.
Vehicles with HANDS-FREE ACCESS:
It is also possible to stop the closing process by performing a kicking movement under the rear
bumper.
! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(Y page 379). Opening and closing
X
To open: pull remote operating switch :for
tailgate until tailgate opens.
X To close: turn key to position 1or 2in ignition
lock.
X Press and hold remote operating switch for
tailgate :until tailgate is completely closed.
When the vehicle is stationary, you can close the tailgate from the driver's seat. When the vehicle
is also unlocked, you can also open the tailgate
from inside. Limiting the opening angle of the tail-
gate
General notes !
Make sure there is sufficient clearance to
open the tailgate fully when setting the open- ing angle. The tailgate could otherwise be
damaged. Ideally, set the opening angle out-
side.
You can limit the opening angle of the tailgate.
This is possible in the top half of its opening
range, up to approximately 20 cm before the
stop.
To open the tailgate fully, push the top of the star on the tailgate again after it has stopped auto-
matically. This does not delete the stored posi-
tion.
Switching on X
To open the tailgate: push the top of the star
on the tailgate.
X To stop the opening process at the
desired position:
press the closing button on94
Luggage compartmentOpening and closing

only opens again automatically after the corre-
sponding switch is released. The automatic
reversing feature is only an aid and is no substi-
tute for your attention when closing a side win-
dow. G
WARNING
The reversing function does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R while resetting
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing, make sure that no parts of the
body are in the closing area. If someone
becomes trapped, press the switch to open
the side window again. Opening and closing the side win-
dows
The switches for all side windows are located on
the driver's door. There is also a switch on each door for the corresponding side window.
The switches on the driver's door take prece-
dence. :
Front left
; Front right
= Rear right
? Rear left
X Turn the key to position 1or 2in the ignition
lock.
X To open manually: press and hold the cor-
responding button. X
To open fully: press the button beyond the
point of resistance and release it.
Automatic operation is started.
X To close manually: pull the corresponding
button and hold it.
X To close fully: pull the button beyond the
point of resistance and release it.
Automatic operation is started.
X To interrupt automatic operation: press/
pull the corresponding switch again.
If you press/pull the switch beyond the point of resistance and release, automatic operation is
started in the corresponding direction. You can
stop automatic operation by pressing/pulling
again.
You can continue to operate the side windows
after switching off the engine or removing the
key. This function remains active for five
minutes or until you open a front door.
The side windows cannot be operated from the
rear when the override feature for the side win-
dows is activated (Y page 67).
Information on opening and closing the roller
sunblinds on the rear side windows
(Y page 317). Convenience opening feature
General notes If the key is in the immediate vicinity of the vehi-
cle, the "convenience opening" feature is avail-
able.
Vehicles with KEYLESS-GO or KEYLESS-GO
start function: you can ventilate the vehicle
before you start driving.
To do this, the key is used to carry out the fol-
lowing functions simultaneously:
R unlock the vehicle
R open the side windows
R open the sliding sunroof
R switch on the seat ventilation for the driver's
seat
The "convenience opening" feature is also avail-
able when the vehicle is unlocked. 96
Side windowsOpening and closing

Sliding sunroof reversing feature
The sliding sunroof is equipped with an auto-
matic reversing function. If an solid object
blocks or restricts the sliding sunroof during the
closing process, the sliding sunroof opens again automatically. The automatic reversing function
is only an aid and is not a substitute for your
attention when closing the sliding roof. G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R over the last 4 mm of the closing movement
R during resetting
R when closing the sliding sunroof again man-
ually immediately after automatic reversing
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing make sure that no body parts
are in the closing area.
If someone is trapped:
R release the switch immediately or
R press the switch in any direction during the
automatic closing process
The closing process is stopped. Operating the sliding sunroof
Opening and closing :
To raise
; To open
= To close/lower X
Turn the key to position 1or 2in the ignition
lock.
X Push or pull the 3switch in the corre-
sponding direction.
If you press/pull the 3switch beyond the
point of resistance, automatic operation is star- ted in the corresponding direction. When being
raised or opened, the sliding sunroof first auto-
matically moves to the comfort setting. If you
activate raise or open again, the sliding sunroof
is raised or opened completely. You can stop
automatic operation by pressing/pulling again.
The sun protection cover automatically opens
along with the sliding sunroof. You can open or
close the sun protection cover manually when
the sliding sunroof is raised or closed.
You can continue to operate the sliding sunroof
after switching off the engine or removing the
key. This function remains active for five
minutes or until the driver's or front-passenger
door is opened.
Rain-closing feature When the key is in position
0in the ignition lock
or is removed, the sliding sunroof closes auto-
matically:
R if it starts to rain
R at extreme outside temperatures
R after six hours
R if there is a malfunction in the power supply
The rear of the sliding sunroof is then raised in
order to ventilate the vehicle interior.
If the sliding sunroof is obstructed when being
closed by the rain-closing feature, it opens again
slightly. The rain-closing feature is then deacti-
vated.
The sliding sunroof does not close if:
R it is raised at the rear
R it is blocked
R no rain is falling on the area of the windscreen
being monitored by the rain sensor, e.g.
because the vehicle is under a bridge or in a
carport
Resetting !
If the sliding sunroof still cannot be opened
or closed fully after resetting, contact a quali- fied specialist workshop. Sliding sunroof
99Opening and closing Z