ProblemPossible causes/consequences andMSolutions
Vehicles with KEY-
LESS-GO or the KEY-
LESS-GO start func-
tion:the engine cannot
be started using the
Start/Stop button. The
SmartKey is in the vehi-
cle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 85) and replace it if nec-
essary (
Ypage 85).
If this does not work:
XStart your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
Doors
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park position P
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
GWARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
You should preferably place luggage or loads
in the cargo compartment. Observe the load- ing guidelines (
Ypage 340).
Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked. You can only open
the rear doors from inside the vehicle if they
are not secured by the child-proof locks
(
Ypage 67).
If the vehicle has previously been locked from
the outside, opening a door from the inside
90Doors
Opening and closing
You could therefore be locked out if:
Rthe vehicle is being pushed.
Rthe vehicle is being towed.
Rthe vehicle is on a roller dynamometer.
You can also switch the automatic locking
function on and off using the on-board com-
puter (
Ypage 285).
Power closing
Power closing pulls the doors and trunk lid
into their locks automatically even if they are
only partly closed.
XTo power close a door: push the door into
the lock up to the first detent position.
Power closing will pull the door fully closed.
XTo power close the tailgate: lightly press
the tailgate downwards.
Power closing will pull the tailgate fully
closed.
Unlocking the driver's door (mechan-
ical key)
If the vehicle can no longer be locked or
unlocked with the SmartKey or KEYLESS-GO,
use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered (
Ypage 78).
XTake the mechanical key out of the Smart-
Key (
Ypage 85).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XTurn the mechanical key counter-clockwise
to position 1.
The door is unlocked.
XTurn the mechanical key back and remove
it.
XInsert the mechanical key into the Smart-
Key.
Locking the vehicle (mechanical key)
If the vehicle can no longer be locked with the
SmartKey, use the mechanical key.
XOpen the driver's door.
XClose the front-passenger door, the rear
doors and the tailgate.
XPress the locking button (Ypage 91).
XCheck whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs by hand, if necessary.
XClose the driver's door.
XTake the mechanical key out of the Smart-
Key (
Ypage 85).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
92Doors
Opening and closing
XTurn the mechanical key clockwise as far as
it will go to position1.
XTurn the mechanical key back and remove
it.
XMake sure that the doors and the tailgate
are locked.
XInsert the mechanical key into the Smart-
Key.
iIf you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed.
Cargo compartment
Important safety notes
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
GWARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
!The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
iTailgate opening dimensions
(
Ypage 454).
You should preferably place luggage or loads
in the cargo compartment. Observe the load- ing guidelines (
Ypage 340).
Do not leave the SmartKey in the cargo com-
partment. You could otherwise lock yourself
out.
You can:
Rclose the tailgate manually from outside
Ropen and close the tailgate automatically
from outside
Ropen and close the tailgate automatically
from inside
Rlimit the opening angle of the tailgate
Runlock the tailgate from inside with the
emergency release
Tailgate reversing feature
On vehicles with tailgate remote closing fea-
ture, the tailgate is equipped with automatic
obstacle recognition with a reversing feature.
If a solid object blocks or restricts the tailgate
when automatically opening or closing, this
procedure is stopped. If the tailgate is stop-
ped during the closing procedure, it will open again automatically. The automatic obstacle
Cargo compartment93
Opening and closing
Z
recognition with reversing feature is only an
aid. It is not a substitute for your attentive-
ness when opening and closing the tailgate.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rover the last 1/3 in (8 mm) of the closing
movement
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
Rpress the Fbutton on the SmartKey, or
Rpull or press the remote operating switch
on the driver's door or
Rpress the closing or locking button on the
tailgate or
Rpull the handle on the tailgate
Opening and closing manually from
outside
Opening
XPress the %button on the SmartKey.
XPull handle :and release it.
The tailgate opens automatically.
Closing
XPull the tailgate down using recess :.
XAllow the tailgate to drop into the lock.
XLock the vehicle if necessary with the &
button on the SmartKey or with KEYLESS-
GO.
iIf a KEYLESS-GO key is detected in the
cargo compartment, the tailgate will not
lock.
Opening/closing automatically from
outside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
tailgate.
Rpull the handle on the tailgate
94Cargo compartment
Opening and closing
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
!The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
iTailgate opening dimensions
(
Ypage 454).
iNotes on the automatic reversing feature
for the tailgate (
Ypage 93).
Opening the tailgate automatically
You can open the tailgate automatically with
the SmartKey or the handle in the tailgate.
XPress and hold the Fbutton on the
SmartKey until the tailgate opens.
or
XIf the tailgate is unlocked, pull the handle
and let it go again immediately.
Closing the tailgate automatically
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
tailgate.
Rpull the handle on the tailgate
Closing and locking button (example: vehicle with
KEYLESS-GO)
XTo close: press closing button :on the
tailgate.
or
XPress and hold the Fbutton on the
SmartKey until the tailgate closes.
You can release the button as soon as the
tailgate starts to close.
Vehicles with KEYLESS-GO: you can simulta-
neously close and lock the tailgate.
XPress locking button ;on the tailgate.
If a KEYLESS-GO key is detected outside
the vehicle, the tailgate closes and locks.
All the doors must be shut and the Smart-
Key located in the vicinity of the tailgate.
iThe tailgate cannot be opened and closed
with the SmartKey if there is a SmartKey in
the ignition.
If the tailgate touches an object while clos-
ing, the closing procedure is interrupted
and the tailgate reopens.
iIf a KEYLESS-GO key is detected in the
cargo compartment, the tailgate will not
lock.
Cargo compartment95
Opening and closing
Z
Opening/closing automatically from
inside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
tailgate.
Rpull the handle on the tailgate
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
!The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
iTailgate opening dimensions
(
Ypage 454).
iNotes on the automatic reversing feature
for the tailgate (
Ypage 93).
Opening and closing
You can open and close the tailgate from the
driver's seat when the vehicle is stationary
and unlocked.
XTo open: pull remote operating switch :
for the tailgate until the tailgate opens.
XTo close: turn the SmartKey to position 1
or 2in the ignition lock.
XPress remote operating switch for tail-
gate :until the tailgate is completely
closed.
Limiting the opening angle of the tail-
gate
Important safety notes
!Make sure there is sufficient clearance to
open the tailgate fully when setting the
opening angle. The tailgate could otherwise
be damaged. Ideally, set the opening angle
outside.
Activating
You can limit the opening angle of the tail-
gate. This is possible in the top half of its
opening range, up to approximately 4 in
(10 cm) before the stop.
This could be useful, for example, if there is
insufficient space above the tailgate.
XTo open the tailgate: pull the handle on
the tailgate.
XTo stop the opening procedure at the
desired position: press the closing button
96Cargo compartment
Opening and closing
(Ypage 94) in the tailgate or pull the handle
on the outside of the tailgate again.
XTo store the position: press and hold the
closing button in the tailgate until you hear
a short tone.
The opening angle limiter is activated. The
tailgate will now stop in the stored position
when opening.
Deactivating
XPress and hold the closing button
(
Ypage 94) in the tailgate until you hear
two short tones.
Tailgate emergency release
Important safety notes
!The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
iTailgate opening dimensions
(
Ypage 454).
If the tailgate can no longer be unlocked:
Rusing the SmartKey, or
Rusing the remote operating switch in the
door control panel:
Use the emergency release.
Opening
XTake the mechanical key out of the Smart-
Key (
Ypage 85).
XInsert mechanical key ;into the opening
in paneling :.
XTurn mechanical key ;90° clockwise.
XPush mechanical key ;in the direction of
the arrow and open the tailgate.
XInsert the mechanical key into the Smart-
Key.
Side windows
Important safety notes
GWARNING
While opening the side windows, body parts
could become trapped between the side win-
dow and the door frame as the side window
moves. There is a risk of injury.
Make sure that nobody touches the side win-
dow during the opening procedure. If some-
body becomes trapped, release the switch or
pull the switch to close the side window again.
GWARNING
While closing the side windows, body parts in
the closing area could become trapped. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If somebody
becomes trapped, release the switch or press
the switch to open the side window again.
GWARNING
If children operate the side windows they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the SmartKey with you and lock the vehi-
cle. Never leave children unsupervised in the
vehicle.
Side windows97
Opening and closing
Z
Side window reversing feature
The side windows are equipped with an auto-
matic reversing feature. If a solid object
blocks or restricts a side window during the
closing process, the side window opens again
automatically. However, the automatic
reversing feature is only an aid and does not
relieve you of the responsibility of paying
attention when closing a side window.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rover the last 1/6 in(4 mm) of the closing
movement
Rduring resetting
Rwhen closing the side window again man-
ually immediately after automatic reversing
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
someone becomes trapped, press the switch
to open the side window again.
Opening and closing the side win-
dows
The switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take prec-
edence.
:Front left
;Front right
=Rear right
?Rear left
XTurn the SmartKey to position 1or 2in the
ignition lock.
XTo open: press the corresponding switch.
XTo close: pull the corresponding switch.
iIf you press/pull the switch beyond the
point of resistance, automatic operation is
started in the corresponding direction. You
can stop automatic operation by pressing/
pulling the switch again.
iYou can continue to operate the side win-
dows after you switch off the engine or
remove the SmartKey. This function is
available for up to five minutes or until the
driver's or front-passenger door is opened.
iWhen the override feature for the side
windows is activated, the side windows
cannot be operated from the rear
(
Ypage 67).
Opening and closing the hinged side
windows
Opening and closing
The hinged side windows are operated elec-
trically from the from the driver's seat.
98Side windows
Opening and closing