2016 MERCEDES-BENZ E-Class service

Publication details
Internet
Further information about Mercedes-Benz
vehicles and about Daimler AG can be found
on the following websites:
http://www.mbusa.com (USA only)
http://www.mercedes-benz.ca (Canada
only)
Editorial office
You are welcome to forward any queries or
suggestions you may have regarding this
Operator's Manual to the technical documen-
tation team at the following address:
Daimler AG, HPC: CAC, Customer Service,
70546 Stuttgart, Germany
©Daimler AG: Not to be reprinted, translated
or otherwise reproduced, in whole or in part,
without written permission from Daimler AG.
Vehicle manufacturer
Daimler AG
Mercedesstraße 137
70327 Stuttgart
Germany
Symbols
In this Operator's Manual you will find the fol-
lowing symbols:
GWARNING
Warning notes make you aware of dangers
which could pose a threat to your health or
life, or to the health and life of others.
HEnvironmental note
Environmental notes provide you with infor-
mation on environmentally aware actions or
disposal.
!Notes on material damage alert you to
dangers that could lead to damage to your
vehicle.
iPractical tips or further information that
could be helpful to you.
X This symbol indicates an instruction
that must be followed.
X Several of these symbols in succes-
sion indicate an instruction with sev-
eral steps.
(Y
page) This symbol tells you where you can
find more information about a topic.
Dis‐
play
This font indicates a display in the
multifunction display/COMAND dis-
play.
Parts of the software in the vehicle are pro-
tected by copyright
©2005
The FreeType Project
http://www.freetype.org. All rights
reserved.
As at 27.06.2014

cle is serviced. The data obtained is used to
properly diagnose and service your vehicle or
to further optimize and develop vehicle func-
tions.
COMAND/mbrace
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle’s
operation, the use of the vehicle in certain
situations, and the location of the vehicle may
be compiled through COMAND or the mbrace system.
For additional information please refer to the
COMAND User Manual and/or the mbrace
Terms and Conditions.
Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record data that will assist in under-
standing how a vehicle’s systems performed
in certain crash or near crash-like situations,
such as during air bag deployment or when
hitting a road obstacle. The EDR is designed
to record data related to vehicle dynamics
and safety systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
Rhow various systems in your vehicle are
operating
Rwhether or not the driver and passenger
seat belts are fastened
Rhow far (if at all) the driver is depressing the
accelerator and/or brake pedal and
Rhow fast the vehicle is traveling
This data can help provide a better under-
standing of the circumstances in which
crashes and injuries occur. NOTE: EDR data is
recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by the EDR under normal driving conditions and
no personal data (e.g. name, gender, age, and crash location) are recorded. However, other
parties, such as law enforcement, can com-
bine the EDR data with the type of personal
identification data routinely acquired during a
crash investigation.
To read data recorde d b
y an EDR, special
equipment is required, and access to the vehi-
cle or the EDR is needed. In addition to the
vehicle manufacturer, other parties that have
the special equipment, such as law enforce-
ment, can read the information by accessing
the vehicle or the EDR.
EDR data may be used in civil and criminal
matters as a tool in accident reconstruction,
accident claims, and vehicle safety. Since the
Crash Data Retrieval CDR tool that is used to
extract data from the EDR is commercially
available, Mercedes-Benz USA, LLC
("MBUSA") expressly disclaims any and all lia-
bility arising from the extraction of this infor- mation by unauthorized Mercedes-Benz per-
sonnel.
MBUSA will not share EDR data with others
without the consent of the vehicle owners or,
if the vehicle is leased, without the consent of
the lessee. Exceptions to this representation
include responses to subpoenas by law
enforcement; by federal, state or local gov-
ernment; in connection with or arising out of
litigation involving MBUSA or its subsidiaries
and affiliates; or, as required by law.
Warning: The EDR is a component of the Sup-
plemental Restraint System ("SRS") Module.
Tampering with, altering, modifying or remov-
ing the EDR component may result in a mal-
function of the SRS Module and other sys-
tems.
State laws or regulations regarding EDRs that
conflict with federa l re
gulation are pre-emp-
ted. This means that in the event of such con-
flict, the federal regulation governs. As of
February 2013, 13 states have enacted laws
relating to EDRs.
16Introduction

SelectionInstructions
Search By Name
Searches for all POIs on
the digital map or around
one of the three previ-
ously specified positions
XCall up the POI menu (Ypage 74).
XTo selectSearch By Name: turn and press the controller.
XSelectAll POIsor one of the three previously selected posi-
tions.
The POI list with character bar appears.
XEnter a name.
or
XTo select Mercedes-Benz Service: turn and press the con-
troller.
SearchByPhoneNum‐
ber
All POIs with a telephone
number can be selected.
XCall up the POI menu (Ypage 74).
XTo select SearchByPhoneNumber: turn and press the con-
troller.
You will see a list of phone numbers.
XEnter the telephone number.
The telephone number consists of:
Rthe country code (international dialing code)
Rthe area code
When entering the area code, omit the leading "0"
Rthe telephone number of the participating caller
Selecting a POI category
POI categories appear after choosing the
menu items Near Destination
,Current
Positionand after entering another city.
XTurn and press the controller.
The Gsymbol after an entry shows that
further categories are available.
XSelect a sub-category.
The POI search covers a 240 mile (400 km)
radius around the selected position. Once the search is completed, the POI list
is displayed.
The search results display the following
information:
Ran arrow that shows the linear direction
to the POI (search around vehicle posi-
tion)
Rthe linear distance to the POI
Rthe name of the POI
XSelect a POI.
The complete address of the POI is shown.
Selecting a POI
Requirement for "Calling up POI": a mobile
phone must be connected to COMAND
(
Ypage 114).
Requirements for "Viewing the vicinity of the
destination" and "Loading data from the Inter- net" (USA): mbrace must be activated for
Internet access (
Ypage 149).
Destination entry77
Navigation
Z

SIRIUS XM service
Displaying SIRIUS XM service informa-
tion
You can display the SIRIUS XM service infor-
mation.
XTo switch to navigation mode: press the
Ø button.
XTo show the menu: slide6the control-
ler.
XTo select Traffic: turn and press the con-
troller.
XSelect SIRIUS Service.
The provider's phone number (SIRIUS XM)
and the serial number of your service mod-
ule are displayed.
Registering the SIRIUS XM service
XCall the provider telephone number shown on the COMAND display.
iYou can also have the satellite service
activated online. To do so, visit the SIRIUS
XM Radio website at
http://www.sirius.com (USA).
Once the connection has been established:
XFollow the service employee's instructions.
The activation process may take up to
10 minutes.
If registration is not included when purchas-
ing the system, your credit card details will be
required to activate your account.
Updating the digital map
Introduction
The digital maps generated by the map soft-
ware become outdated in the same way as
conventional road maps. Optimal route guid-
ance can only be provided by the navigation
system in conjunction with the most up-to-
date map software.
Information about new versions of the digital
map can be obtained from an authorized Mercedes-Benz Center. You can have the dig-
ital map updated there using a data medium,
or you can update it yourself.
For North American countries, it is possible to
update the map data for COMAND free of
charge for a period of three years. Information
on the availability of this service for your vehi-
cle can be obtained from your authorized
Mercedes-Benz Center.
Entitlement to the free update
For the first three years after your vehicle is
registered, you are entitled to all available
updates to the map software for COMAND.
They are usually installed during a regular
vehicle service. After this period, you can pur-
chase further updates from your authorized
Mercedes-Benz Center.
The free updates relate to the vehicle and not
to an individual. If there is a change of own-
ership within the three years after first regis-
tration, the new owner is entitled to the map
software updates.
Updating at an authorized Mercedes-
Benz Center
If an update for your map software is availa-
ble, you will receive it free of charge at your
authorized Mercedes-Benz Center during
your vehicle's annual service. You can
arrange a separate appointment for this at
your authorized Mercedes-Benz Center on
request.
The update can only be performed:
Rat an authorized Mercedes-Benz Center
Rfor navigation data for North America
The map software is not provided on DVD.
Carrying out a manual update
After the free update of the map data has
expired or when buying map data, you can
update the data yourself.
The update process may take some time (up
to 45 minutes), depending on the size of the
106Map functions
Navigation

Operating options
You can operate the telephone by:
Rusing the controller:
turning
sliding1 or4
pressing
Rusing the 6or~ button on the mul-
tifunction steering wheel
Rusing Voice Control (see the separate oper-
ating instructions)
Function restrictions
You may have to wait before using telephony
via COMAND in the following situations:
Rwhen the mobile phone is switched off
Rif Bluetooth®is switched off on the mobile
phone
Rif the mobile phone has not logged on to a
mobile phone network
Rif the Bluetooth®function is switched off in
COMAND
The telephone automatically tries to log on to a network. If no network is available, you may
not be able to make a " 911" emergency call.
If you attempt to make an outgoing call, the
No Service
message will appear for a short
while.
"911" emergency call
The following requirements must be fulfilled
for a 911emergency call:
Ra valid and operational SIM card is inserted
in the mobile phone
Rthe mobile phone is switched on
Rthe PIN has been entered in the mobile
phone
Ra mobile phone network is available
Rthe mobile phone is connected to COMAND
via Bluetooth®
If you cannot make an emergency call, you
must arrange rescue measures yourself.
Making an emergency call:
XEnter the telephone number (Ypage 119).
XPress 6.
The telephone makes the connection.
XWait until the emergency call center
answers and describe the emergency sit-
uation.
Telephone menu overview
:Mobile phone network provider
;Signal strength of the mobile phone net-
work
=Receiver icon ¢or¡
?Telephone menu character bar
ABluetooth®device name of the currently
connected mobile phone
BTo display the phone book
Symbols :to= and Aare not shown until
after a mobile phone has been connected to
COMAND. The symbols depend on your
mobile phone and your mobile phone network
provider. Further information on connecting a
mobile phone (
Ypage 114).
Symbol ;shows the current signal strength
of the mobile phone network. If all bars are
filled, you have optimum reception.
If no bars are shown, reception is either very
poor or there is none at all.
Receiver icon shows whether a call is active/
being connected ¡or not ¢.
Telephone menu overview113
Telephone
Z

Conditions for access
USA:to use Mercedes-Benz Apps and Inter-
net access, mbrace must be activated and
operational. Furthermore, mbrace must be
activated for Mercedes-Benz Apps and Inter-
net access. Take note of the connection pri-
orities. An emergency call has the highest pri-
ority. When a service call, e.g. a breakdown
service call or the MB Info Call, is active, an
emergency call can still be initiated. A service
call, on the other hand, has priority over a
current Internet connection. Therefore, you
cannot establish an Internet connection dur-
ing a service call.
Canada: a mobile phone must be connected
via Bluetooth
®(Ypage 114) with COMAND.
Furthermore, you need a valid mobile service
contract with a data option, which is used to
calculate the associated connection costs.
Conditions for a Bluetooth
®connection:
RThe mobile phone supports at least one of
the Bluetooth®profiles DUN ( Dial-Up
N etworking) or PAN (Personal Area
N etwork).
The Bluetooth
®profiles DUN and PAN ena-
ble the Internet connection of the mobile
phone to be made available to the system.
The terms of use are shown when the system is used for the first time and then once a year
thereafter. Only read an
d accept the terms of
use when the vehicle is stationary.
The driver is not permitted to call up websites
while driving and use of the Mercedes-Benz
Apps is restricted.
iThe availability of individual Mercedes-
Benz Apps may vary depending on the
country.
Setting up an Internet connection
(Canada)
Procedure and general information
USA: to use Mercedes-Benz Apps and Inter-
net access, mbrace must be activated and
operational. Furthermore, mbrace must be
activated for Mercedes-Benz Apps and Inter-
net access. No further settings are required.
Canada: in order to set up a mobile phone for
Internet access, the mobile phone must be
connected via Bluetooth
®(Ypage 114) with
COMAND. If you are using Internet access for
the first time, you must enable the connected
mobile phone for Internet access
(
Ypage 149). If the connected mobile phone
supports the Bluetooth®PAN profile, you do
not need to make additional settings. The
Internet connection is established. If the con-
nected mobile phone does not support the
named Bluetooth
®profile, predefined
(
Ypage 150) or manual access data
(
Ypage 150) must be set.
Enabling the mobile phone for Inter-
net access
XTo call up the telephone menu: press the
% button.
XTo switch to the main function bar: slide
5the controller.
XTo select TEL/®: press the controller.
XTo selectInternet: turn and press the
controller.
The menu with the Internet functions is dis-
played.
XTo switch to the menu bar: slide 6the
controller.
XTo select Settings: turn and press the
controller.
Setting up an Internet connection (Canada)149
Online and Internet functions
Z

phone network provider to obtain the precise
access data.
Explanation of the access data
Input fieldMeaning
Phone Num‐
ber:
Access number for estab-
lishing the connection
The access number
depends on the mobile
phone used. For GSM/
UMTS mobile phones,
*99***1#
is used as a
standard.
Access
Point:
APN network access point
(Access PointName)
You can obtain this infor-
mation from your mobile
phone network provider.
Entry is not necessary for
all mobile phone network
providers and mobile
phones.
PDP Type:Internet protocol used.
You can obtain this infor-
mation from your mobile
phone network provider.
User ID:The user identification
can be obtained from your
mobile phone network
provider.
Entry is not necessary for
all mobile phone network
providers.
Password:The password can be
obtained from your
mobile phone network
provider.
Entry is not necessary for
all mobile phone network
providers.
Input fieldMeaning
Auto DNS:Automatic allocation of
DNS servers is activated.
If the function is deactiva-
ted, the DNS server
addresses must be
entered manually.
DNS ( Domain Name
Service)
DNS1:
DNS2:
Fields for entering the
DNS server addresses
manually. The address
can be obtained from your
mobile phone network
provider.
Managing existing access data
Calling up the device list
XTo call up the telephone menu: press the
% button.
XTo switch to the main function bar: slide
5the controller.
XTo select TEL/®: press the controller.
XTo selectInternet: turn and press the
controller.
The menu with the Internet functions is dis-
played.
XTo switch to the menu bar: slide 6the
controller.
Setting up an Internet connection (Canada)151
Online and Internet functions
Z

You see pictures of places worth seeing
in the vicinity of the search result.
XTo select the option: turn and press the
controller.
Popular searches
XCall up Local Search (Ypage 153).
XTo select a search position, e.g.In the
VicinityoftheDestination: turn and
press the controller.
XTo select search queries in the Popular
Searchessection: turn and press the con-
troller.
The search results are displayed.
Search history
You can use this function if search queries
have already been carried out.
XCall up Local Search (Ypage 153).
XTo select the search position, e.g. Atcur‐
rent location: turn and press the con-
troller.
XTo select Search history: turn and press
the controller.
The most recent search queries are dis-
played.
Destination/route download
Prerequisites
To download navigation locations you need a
Google™ account and your vehicle identifica- tion number. Further information about the
vehicle identification number (VIN)
(
Ypage 157).
USA: to download navigation locations,
the mbrace system must be
Ractivated
Roperational
Ractivated for the services of the system and
for Internet access
Procedure and general information
Sign into your Google™ account on the Inter-
net. Use the Google Maps™ website to send
the destination to a server (
Ypage 155).
Using the Download
POIApp, the destination
is displayed in the vehicle (
Ypage 156).
The destination can be:
Rimported (Ypage 157)
Rused for route guidance (Ypage 156)
Rcalled up (Ypage 156)
Rdeleted from the server (Ypage 157).
Sending destinations to the server
XSign into your Google™ account.
XCall up the Google Maps™ website.
XEnter a destination.
XClick "More" at the destination.
XClick "Send".
XEnter the corresponding information in the boxes shown.
XSelect "Send to car".
XSelect Mercedes-Benz as the vehicle
brand.
XEnter the mbrace e-mail address or the
vehicle identification number.
Further information about the vehicle iden-tification number (
Ypage 157).
XClick "Send".
The destination is sent to the server.
The availability of the destination/route
download function is country-dependent.
Destination/route download155
Online and Internet functions
Z