2016 MERCEDES-BENZ CLS alarm

Problem
Possible causes/consequences and P Solutions
The engine cannot be
started using the Smart-
Key. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work: X
Check the starter battery and charge it if necessary ( Y
page 293).
or X
Jump-start the vehicle ( Y
page 294).
or X
Consult a qualified specialist workshop.
The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. The vehicle is locked. X
Unlock the vehicle and try to start the vehicle again.
There is interference from a powerful source of radio waves. X
Start your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key. X
Have the SmartKey deactivated at a qualified specialist workshop. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
Doors
Important safety notes
G WARNING
If children are left unsupervised in the vehicle,
they could: R
open the doors, thus endangering other
people or road users. R
get out and disrupt traffic. R
operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they: R
release the parking brake. R
shifting the automatic transmission out of
park position PR
Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
Unlocking and opening doors from
the inside You can open a door from inside the vehicle
even if it has been locked.
If the vehicle has previously been locked from
the outside, opening a door from the inside will
trigger the anti-theft alarm system. Switch off
the alarm ( Y
page 75).
You can only open the rear doors from inside the
vehicle if they are not secured by the child-proof
locks ( Y
page 63). Doors 81
Opening and closing Z

Unlocking/locking the driver's door
using the mechanical key
i If you want to centrally lock the vehicle using
the mechanical key, begin by pressing the
locking button for the interior locking mech-
anism while the driver's door is open. Then
lock the driver's door using the mechanical
key.
X
To unlock: turn the mechanical key counter-
clockwise as far as it will go to position G .X
To lock: turn the mechanical key clockwise as
far as it will go to position G .
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm sys-
tem will be triggered. Switch off the alarm
( Y
page 75).
Trunk
Important safety notes
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid is open when the engine is running,
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
! The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid. The opening dimensions of the trunk lid can be
found in the "Vehicle data" section
( Y
page 336).
You should preferably place luggage or loads in
the trunk. Observe the loading guidelines
( Y
page 251).
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
Vehicles without the trunk lid remote clos-
ing feature: the trunk lid can be: R
opened and closed manually from outside R
opened automatically from outside R
opened automatically from inside R
locked separately R
opened with the emergency release button R
unlocked with the mechanical key
Vehicles with the trunk lid remote closing
feature: the trunk lid can be: R
opened and closed manually from outside R
opened/closed automatically from outside R
opened/closed automatically from inside R
locked separately R
opened with the emergency release button R
unlocked with the mechanical key
Trunk lid reversing feature The trunk lid is equipped with an automatic
reversing feature. It reacts if a solid object
obstructs or restricts the trunk lid during the
closing procedure. The trunk lid opens again
automatically. The automatic reversing feature
is only an aid and is not a substitute for your
attentiveness to the trunk lid while it is closing.
G WARNING
The reversing feature does not react: R
to soft, light and thin objects, e.g. small fin-
gers R
over the last 1/3 in (8 mm) of the closing
movement
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. Trunk 83
Opening and closing Z

Opening and closing X
To open: pull remote operating switch for
trunk lid C until the trunk lid opens.X
To close: press remote operating switch for
trunk lid C until the trunk lid is completely
closed.
You can open and close the trunk lid from the
driver's seat when the vehicle is stationary and
unlocked.
Unlocking the trunk
! The trunk lid swings upwards when opened.
Therefore, make sure that there is sufficient
clearance above the trunk lid.
If the trunk cannot be unlocked with the Smart-
Key or KEYLESS-GO, use the mechanical key.
If you use the mechanical key to unlock and
open the trunk lid, the anti-theft alarm system
will be triggered. Switch off the alarm
( Y
page 75). X
Take the mechanical key out of the SmartKey
( Y
page 78).X
Insert the mechanical key into the trunk lid
lock as far as it will go. X
Turn the mechanical key from position G
counter-clockwise as far as it will go to posi-
tion H . Simultaneously pull the trunk lid han-
dle.
The trunk is unlocked. X
Turn the mechanical key back to position G
and remove it. X
Insert the mechanical key into the SmartKey
( Y
page 78).
Trunk emergency release You can open the trunk lid from inside the vehi-
cle with the emergency release button.
X
Press emergency release button C briefly.
The trunk lid unlocks and opens.
The trunk lid can be unlocked and opened with
the trunk lid emergency release when the vehi-
cle is stationary or while driving.
The trunk lid emergency release does not open
the trunk lid if the battery is disconnected or
discharged.
Trunk lid emergency release light: R
Emergency release button C flashes for
30 minutes after the trunk lid is opened. R
Emergency release button C flashes for
60 minutes after the trunk lid is closed.
Side windows
Important safety notes
G WARNING
While opening the side windows, body parts
could become trapped between the side win-
dow and the door frame as the side window
moves. There is a risk of injury.86
Side windows
Opening and closing

Vehicle remote closing The vehicle remote-closing feature can be used
when you have forgotten to lock the vehicle and
you are no longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be locked remotely.
The vehicle remote closing feature is available if
the relevant mobile phone network is available
and a data connection is possible. X
Contact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors Locked
Remotely message appears in the multifunction
display.
Alternatively, the vehicle can be locked via: R
the Internet, under the "Owners Online" sec-
tion R
the telephone application (e .g . for iPhone ®
,
Android)
To do this, you will need your identification num-
ber and password.
Stolen vehicle recovery service If your vehicle has been stolen: X
Notify the police.
The police will issue a numbered incident
report. X
This number will be forwarded to the
Mercedes-Benz Customer Assistance Center
together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified. Vehicle Health Check With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest authorized Mercedes-
Benz Center or a recovery vehicle is called.
If vehicle data needs to be transferred during an
MB Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center.
The Roadside Assistance Connected mes-
sage appears in the display. If the Vehicle Health
Check can be started, the Request for Vehi‐
cle Diagnostics Received Start vehi‐
cle diagnostics? message appears in the
display. X
Press the Yes button to confirm the message. X
When the Vehicle Diagnostics Please
Start Ignition message appears: turn the
SmartKey to position 2 in the ignition lock
( Y
page 127). X
If the Please follow the instructions
received by phone and move your vehi‐
cle to a safe position. message
appears: please follow the instructions
received by phone and move your vehicle to a
safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the Vehi‐
cle Diagnostics Active message.
If you select Cancel
, the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
vehicle diagnostics data. (Voice con‐
nection may be interrupted during
data transfer) message appears. The vehicle
data can now be sent. X
Press the OK button to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐
ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-268
Features
Stowage and features

tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone.
Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If a service is due, the display
shows a message to this effect together with
information about any special offers at your
workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.
Information on the data stored in the vehicle
( Y
page 30).
Information on Roadside Assistance
( Y
page 27).
Downloading routes Downloading routes allows you to transfer and
save predefined routes in the navigation sys-
tem.
A route can be prepared and sent by either a
customer service representative or under "Own-
ers Online" at http://www.mbusa.com.
Each route can include up to four way points.
Once a route has been received by the naviga-
tion system, you will see the External desti‐
nation ICON_POI_Category Name_1 has
been saved to "Previous destina‐
tions". Would you like to start navi‐
gation? message on the multimedia system
display.
The route is saved. X
To start route guidance: select Yes .
An overview of the route is shown in the dis-
play.
If you select No , the saved route can be called
up later in the navigation menu. X
Select Start .
Starting route guidance.
Downloaded and saved routes can be called up
again.
You can find further information in the separate
multimedia system operating instructions.
Speed alert
You can define the upper speed limit, which
must not be exceeded by the vehicle.
If this selected speed is exceeded by the vehicle,
a message will be sent to the Customer Assis- tance Center. The Customer Assistance Center
then forwards this information to you.
You can select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated
call.
The data you receive contains the following
information: R
the location where the speed limit was excee-
ded R
the time at which the speed limit was excee-
ded R
the selected speed limit which was exceeded
Geo fencing Geo fencing allows you to select areas which the
vehicle should not enter or leave. You will be
informed if the vehicle crosses the boundaries
of the selected areas. You can select the way in
which you receive this information beforehand.
Possible options include text message, e-mail or
an automated call.
The area can be determined as either a circle or
a polygon with a maximum of ten corners. You
can specify up to ten areas simultaneously. Dif-
ferent settings are possible for each area.
These settings can be called up under "Owners
Online" at http://www.mbusa.com.
Alternatively, you can trigger an MB Info call and
inform the customer service representative that
you wish to activate geo fencing.
Currently inactive areas can be activated by text
message.
Triggering the vehicle alarm With this function, you can trigger the vehicle's
panic alarm via text message. An alarm sounds
and the exterior lighting flashes. Depending on
the setting, the panic alarm lasts five or ten sec-
onds. Afterwards, the alarm switches off.
Garage door opener
General notes
The HomeLink ®
garage door opener integrated
in the rear-view mirror allows you to operate up
to three different door and gate systems. Features 269
Sto wag e an d features Z