2016 MERCEDES-BENZ C-Class SEDAN towing

Parking
Important safety notes
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
!Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally:
Rthe electric parking brake must be applied.
Rthe transmission must be in position Pand the
SmartKey must be removed from the ignition
lock.
Rthe front wheels must be turned towards the
curb on steep uphill or downhill gradients.
Rthe empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients.
Ra laden vehicle must also be secured at the
rear axle with a wheel chock or similar, for
example, on uphill or downhill gradients.
Switching off the engine
Important safety notes
GWARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Vehicles with automatic transmission
XApply the electric parking brake.
XShift the transmission to position P.
XWith the SmartKey:turn the SmartKey to
position 0in the ignition lock and remove it.
The immobilizer is activated.
XWith the Start/Stop button: press the
Start/Stop button (Ypage 146).
The engine stops and all the indicator lamps in
the instrument cluster go out.
When the driver's door is closed, this corre-
sponds to SmartKey position 1. When the
driver's door is open, this corresponds to
SmartKey position 0: "SmartKey removed".
If you switch the engine off with the transmis-
sion in position Ror D, the automatic transmis-
sion shifts to Nautomatically.
With the SmartKey: if you then open the driv-
er's door or the front-passenger door or remove the SmartKey from the ignition, the automatic
transmission shifts to Pautomatically.
With the Start/Stop button: if you then open
the driver's door or the front-passenger door,
the automatic transmission shifts to Pautomat-
ically.
If you want the automatic transmission to
remain in neutral N, e.g. when having the vehicle
cleaned in an automatic car wash with a towing system:
XVehicles with the Start-Stop button:
remove the Start-Stop button from the igni-
tion lock.
XInsert the SmartKey into the ignition lock.
XAll vehicles: switch the ignition on.
Parking177
Driving and parking
Z

Change into a lower gearingood time on long
and steep downhillgradients. This isespecially
impo rtant ifthe veh icle isladen. By doing so, you
will make use of the braking effect of the engine.
This relieves the load on the brake system and
prevents the brakes from overheating and wear-
ing too quickly.
If DI ST RONIC PLUS detects that there isa risk of
a co llisio n, you will be warned visually and
acoustically. DI STRONIC PLUS cannot prevent a
co llisio nwit hout your intervention. An intermit-
tent warning tone willthen sound and the dis-
tance warning lamp willlight up inthe instru-
ment cluster. Brake immediately inorder to
increase the distance to the veh icle infront or
take evasive action pro videdit is safe to doso.
DI ST RONIC PLUS operates inrange between
0 mph (0 km/h) and 120 mph (200 km/h).
Do not use DI STRONIC PLUS while driving on
roads with steep gradients.
As DI STRONIC PLUS transmits radar waves, it
can resemble the radar detectors of the respon-
sible authorities. You can refer to the relevant
chapter inthe Operator's Manual ifquestions
are asked about this.
iUSA only: This device has been approved by
the FCC as a "Vehicular Radar System". The
radar sensor isintended for use inan auto-
motive radar system only. Removal, tamper-
in

g, or altering of the device willvoid any war-
ranties, and isnot permitted bythe FCC. Do
not tamper with, alter, or use inany non-
approved way.
Any unauthorized mod ification to th isdevice
could void the user's authority to operate the
equipm ent.
iCanada only: This device co mplieswit h
RSS -210 of Industry Canada. Operation is
subject to the foll owing two conditions:
1. This device may not cause harmful inter-
ference, and
2. This device must accept any interference
receive d,inc ludin g interference that may
cause undesired operation of the device.
Removal, tampering, or altering of the device
will void any warranties, and isnot permitte d.
Do not tamper with, alter, or use inany non-
approved way.
Any unauthorized mod ification to th isdevice
could void the user's authority to operate the
equipm ent.
Important safety notes
GWARNING
DISTRONIC PLUS does not react to:
Rpeople or animals
Rstationary obstacles on the road, e.g. stop- ped or parked vehicles
Roncoming and crossing traffic
As a result, DI STRONIC PLUS may neither give
warnings nor intervene insuch situations.
There is a risk of an accident.
Alwa ys pay careful attention to the traff icsit-
uation and be ready to brake.
GWARNING
DISTRONIC PLUS cannot always clearly iden-
tify other road users and co mplex traffic sit-
uations.
In such cases, DI STRONIC PLUS may:
Rgive an unnecessary warning and then
brake the vehicle
Rneither givea warning nor intervene
Raccelerate or brake unexpect edly
There isa risk of an accident.
Continue to drive carefully and be ready to
brake, in particular when warned to do so by
DISTRONIC PLU S.
GWARNING
DISTRONIC PLUS brakes your vehicle with up to 50 %of the maximum possible deceleration.
If this braking force is insufficient, DISTRONIC
PLUS warns you visually and audibly. There is a risk of an accident.
In such cases, apply the brakes yourself and
try to take evasive action.
!If DISTRONIC PLUS or the HOLD function is
activated, the vehicle brakes automatically in
certain situations.
To prevent damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or other similar situations:
Rwhen towing the vehicle
Rin the car wash
Driving systems187
Driving and parking
Z

the multifunction display. Steering Assist and
Stop&Go Pilot are activated.
Information in the multifunction display
If Steering Assist and Stop&Go Pilot are activa-
ted but is not ready for a steering intervention,
steering wheel symbol:appears in gray. If the
system provides you with support by means of
steering interventions, symbol :is shown in
green.
Deactivating Steering Assist and Stop&Go
Pilot
XPress button ;.
Indicator lamp :goes out. The DTR+:
SteeringAssist.Offmessage appears in
the multifunction display. Steering Assist and
Stop&Go Pilot are deactivated.
When DISTRONIC PLUS is deactivated or not
available, Steering Assist and Stop&Go Pilot are deactivated automatically.
HOLD function
General notes
The HOLD function can assist the driver in the
following situations:
Rwhen pulling away, especially on steep slopes
Rwhen maneuvering on steep slopes
Rwhen waiting in traffic
The vehicle is kept stationary without the driver having to depress the brake pedal.
The braking effect is canceled and the HOLD
function deactivated when you depress the
accelerator pedal to pull away.
Important safety notes
GWARNING
When leaving the vehicle, it can still roll away despite being braked by the HOLD function if:
Rthere is a malfunction in the system or in
the voltage supply.
Rthe HOLD function has been deactivated by
pressing the accelerator pedal or the brake
pedal, e.g. by a vehicle occupant.
Rthe electrical system in the engine com-
partment, the battery or the fuses have
been tampered with.
Rthe battery is disconnected
There is a risk of an accident.
If you wish to exit the vehicle, always turn off the HOLD function and secure the vehicle
against rolling away.
!If DISTRONIC PLUS or the HOLD function is
activated, the vehicle brakes automatically in
certain situations.
To prevent damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or other similar situations:
Rwhen towing the vehicle
Rin the car wash
Deactivating the HOLD function (
Ypage 195).
Activation conditions
You can activate the HOLD function if all of the
following conditions are fulfilled:
Rthe vehicle is stationary.
Rthe engine is running or if it has been auto-
matically switched off by the ECO start/stop
function.
Rthe driver's door is closed or your seat belt is
fastened.
Rthe electric parking brake is released.
Rthe transmission is in position D,R or N.
RDISTRONIC PLUS is deactivated.
194Driving system s
Driving an d parking

!Never tow the vehicle with one axle raised.
This may damage the transfer case. Damage
of this sort is not covered by the Mercedes-
Benz Limited Warranty. All wheels must
remain either on the ground or be fully raised.
Observe the instructions for towing the vehi-
cle with all wheels in full contact with the
ground.
iIn wintry driving conditions, the maximum
effect of 4MATIC can only be achieved if you
use winter tires (M+S tires), with snow chains
if necessary.
PARKTRONIC
Important safety notes
PARKTRONIC is an electronic parking aid with
ultrasonic sensors. It monitors the area around
your vehicle using six sensors in the front
bumper and six sensors in the rear bumper.
PARKTRONIC indicates visually and audibly the
distance between your vehicle and an object.
PARKTRONIC is only an aid. It is not a replace-
ment for your attention to your immediate sur-
roundings. You are always responsible for safe
maneuvering, parking and exiting a parking
space. When maneuvering, parking or pulling
out of a parking space, make sure that there are
no persons, animals or objects in the area in
which you are maneuvering.
!When parking, pay particular attention to
objects above or below the sensors, such as
flower pots or trailer drawbars. PARKTRONIC
does not detect such objects when they are in
the immediate vicinity of the vehicle. You
could damage the vehicle or the objects.
The sensors may not detect snow and other
objects that absorb ultrasonic waves.
Ultrasonic sources such as an automatic car
wash, the compressed-air brakes on a truck
or a pneumatic drill could cause PARKTRONIC
to malfunction.
PARKTRONIC may not function correctly on
uneven terrain.
PARKTRONIC is activated automatically when
you:
Rswitch on the ignition
Rshift the transmission to position D,Ror N PARKTRONIC is deactivated at speeds above
11 mph (18 km/h). It is reactivated at lower
speeds.
Range of the sensors
General notes
PARKTRONIC does not take objects into con-
sideration that are:
Rbelow the detection range, e.g. people, ani-
mals or objects.
Rabove the detection range, e.g. overhanging
loads, truck overhangs or loading ramps.
:Sensors in the front bumper, left-hand side
(example)
Driving systems199
Driving and parking
Z

Display messagesPossible causes/consequences andMSolutions
OnlyE-MODE Availa ‐ble Power Limite dRefuel Immediately
PLUG-INHYBRID vehicles:
The fuel tan khas been run dry and th ecombustion engin ehas been
switched off .
A warning tone also sounds.
The vehicl ewill be powered by electrical energ yonly. Performance is
restricted and th evehicl emay accelerate mor eslowly than normal.
XRefue lat th eneares tgas station without fail .
In th e"Total range and electric range" menu, you can display th e
approximat erange of th evehicl e (
Ypage 228).
Engine wil lnotrestar tServic erequired
You canno tstart th eengin eagain due to amalfunction .
A warning tone also sounds.
If th eengin eis running:
XVisit aqualified specialist workshop .
If you switch off th eengine:
XSecur eth evehicl eagainst rollin gaway (Ypage 177).
XNotify aqualified specialist workshop or breakdown service.
á
Towing Not Permit ‐ted See Operator'sManual
The hybrid drive system is faulty.
XHaveth evehicl etransporte don atransporte ror trailer to th enear-
est qualified specialist workshop .
Û
MalfunctionServiceRequired
The hybrid drive system is faulty.
XVisitaqualified specialist workshop .
Û
Malfunction
The hybrid drive system is faulty.
XHaveth evehicl etowed away by aprofessional recovery compan yto
th eneares tqualified specialist workshop .
d
Malfunction
The drive system is malfunctioning .
The ECO start/sto pfunction may be malfunctioning .
The drive powe ris restricted.
XVisit aqualified specialist workshop .
ï
ChargerCable Con ‐nected
PLUG-INHYBRID vehicles:
The charging cable connecto ris still connecte dto th evehicl esocket.
You canno tdrive off as lon gas th echarging cable connecto ris still
connected.
Befor eyou drive off :
XRemove thecharging cable connecto rfrom th evehicl esocke t
(Ypage 173).
Display messages27 3
On-board computer and displays
Z

XTo call Roadside Assistance:press Road-
side Assistance button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button :flashes while the call is active. The
Connecting Call
message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 325).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center.
You may be charged for services such as repair
work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a Road-
side Assistance call, if:
Rthe indicator lamp for Roadside Assistance
call button Fis flashing continuous ly.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed
message appears in the mul-
tifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
MB Info call button
XTo call MB Info: press MB Info call button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The Connecting Call
message appears in
the multifunction display. The audio output is
muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.
322Features
Stowag ean d features

Where will I find...?
Reflective safety jacket
Removing/stowing the reflective
safety jackets
The reflective safety jackets are located in the
safety jacket compartments in the stowage
compartments of the front doors. There are also
safety jacket compartments in the stowage
compartments of the rear doors, in which reflec-
tive safety jackets can be stowed.
XTo remove: pull out safety jacket bag :with
the reflective safety jacket by loop ;.
XOpen safety jacket bag:and pull out the
reflective safety jacket.
XTo stow: fold the reflective safety jacket, roll
it up and stow it in safety jacket bag :.
XSlide safety jacket bag:along the lower
edge of the armrest into the safety jacket
compartment. Meanwhile, ensure that
loop ;hangs out well within reach.
iRemove a new reflective safety jacket from
its packaging material before sliding it into
the safety jacket compartment. The packag-
ing material may otherwise cause it to slip out
or make removing it difficult.
Observe the legal requirements in each country.
Notes on the reflective safety jackets
:Maximum number of washes
;Maximum wash temperature
=Do not bleach
?Do not iron
ADo not use a laundry dryer
BDo not dry-clean
CThis is a class 2 vest
RThe reflective safety jackets meet the require-
ments defined by the legal standard only if:
-the correct size is used, and
-the reflective safety jackets are fastened
correctly.
REnsure before use that the reflective safety
jackets are clean and intact. The special prop-
erties may otherwise be compromised.
RThe reflective safety jackets should be stored
in their original packaging in a dry place away
from sources of heat and light.
RThe maximum number of washes specified is
not the only factor influencing the life span of
the reflective safety jackets. Their life span
also depends on use, care, storage, etc.
RThe reflective safety jackets should be dis-
posed of and replaced with new ones:
-after 15 washes, and/or
-if the reflective strips have become
scratched, and/or
-if the backing material and/or reflective
strips have become soiled and cannot be
cleaned off, and/or
-the fluorescence of a reflective safety vest
has faded e.g. due to the effects of sunlight
RDispose of reflective safety jackets in an envi-
ronmentally responsible manner. To do so,
contact your local waste disposal company.
342Where will I find...?
Breakdown assistance

Vehicle tool kit
General notes
In vehicles with MOExtended tires (tires with
run-flat characteristics) and on PLUG-IN HYBRID
vehicles, the towing eye is in a bracket under the
parcel shelf.
Apart from certain country-specific variations,
the vehicles are not equipped with a tire-change
tool kit.
Some tools for changing a wheel are specific to
the vehicle. For more information on which tire
changing tools are required and approved to
perform a wheel change on your vehicle, consult
a qualified specialist workshop.
Tools required for changing a wheel may
include, for example:
RJack
RWheel chock
RLug wrench
RRatchet wrench
RAlignment bolt
Vehicles with a TIREFIT kit
:Tire inflation compressor
;Tire sealant filler bottle
=Towing eye
XOpen the trunk lid.
XLift the trunk floor upwards (Ypage 315).
Flat tire
Preparing the vehicle
Your vehicle may be equipped with:
RMOExtended tires (tires with run-flat proper-
ties) (Ypage 343) Vehicle preparation is not necessary on vehi-
cles with MOExtended tires
Ra TIREFIT kit (Ypage 343)
Vehicles equipped with MOExtended tires are
not equipped with a TIREFIT kit at the factory. It
is therefore recommended that you additionally
equip your vehicle with a TIREFIT kit if you mount
tires that do not feature run-flat properties, e.g.
winter tires. A TIREFIT kit may be obtained from
a qualified specialist workshop.
Information on changing and mounting wheels
(
Ypage 379).
XStop the vehicle on solid, non-slippery and
level ground, as far away as possible from
traffic.
XSwitch on the hazard warning lamps.
XSecure the vehicle against rolling away
(Ypage 177).
XIf possible, bring the front wheels into the
straight-ahead position.
XSwitch off the engine.
XRemove the SmartKey from the ignition lock.
or, in vehicles with KEYLESS-GO start-function
or KEYLESS ‑GO
XOpen the driver's door.
The on-board electronics now have status 0.
This is the same as the SmartKey having been
removed.
XRemove the Start/Stop button from the igni-
tion lock (Ypage 146).
XMake sure that the engine cannot be started
via your smartphone (Ypage 149).
XMake sure that the passengers are not endan-
gered as they do so. Make sure that no one is
near the danger area while a wheel is being
changed. Anyone who is not directly assisting
in the wheel change should, for example,
stand behind the barrier.
XGet out of the vehicle. Pay attention to traffic
conditions when doing so.
XClose the driver's door.
MOExtended tires (tires with run-flat
properties)
General notes
With MOExtended tires (tires with run flat char-
acteristics), you can continue to drive your vehi-
cle even if there is a total loss of pressure in one
Flat tire343
Breakdo wn assis tance