2016 MERCEDES-BENZ C-Class SEDAN Vehicle

Problems with the navigation system
ProblemPossible causes/consequences andMSolutions
The multimedia system
does not resume route
guidance after the jour-
ney has been interrup-
ted.Route guidance is canceled if you interrupt the journey for more than
two hours.
"Interrupting the journey" refers to stopping the vehicle.
"Continuing route guidance" refers to switching the multimedia sys-
tem back on and driving on.
XContinue route guidance manually (Ypage 77).
ProblemPossible causes/consequences andMSolutions
The multimedia system
is unable to determine
the vehicle's position.The multimedia system must identify the vehicle’s position again after
it has been transported.
Example:
RAfter transporting the vehicle by ferry
RAfter transporting the vehicle by motorail
XStart the vehicle and pull away.
The multimedia system calculates the vehicle's position. Depending
on the driving situation, this may take some time.
Route guidance may be restricted during the determination of the
vehicle's position.
When positioning is complete, route guidance is resumed with nav-
igation announcements and route guidance displays.
ProblemPossible causes/consequences andMSolutions
TheNavigationUnavailable Pleaserefer to the Opera‐tor's Manual.mes-
sage appears.
The multimedia system has an integrated hard drive on which the
digital map is stored.
To protect the integrated hard drive against damage, the multimedia
system deactivates it at very high and low temperatures. The naviga-
tion system will then be temporarily unavailable.
XLet the vehicle and the multimedia system heat up or cool down to a normal temperature.
XTo hide the message: switch the multimedia system off and then
on again.
ProblemPossible causes/consequences and MSolutions
A message informs you
that the data medium
containing the digital
map is incompatible with
the vehicle software.The data medium containing the digital map cannot be used for the
update.
XTo confirm the message: press the controller.
XRemove the data medium.
XHave the system database checked at an authorized Mercedes-
Benz Center.
Problems with the navigation system93
Navigation
Z

ProblemPossible causes/consequences andMSolutions
The map software
update has failed.The data medium is dirty.
XClean the data medium.
XRestart the update.
The data medium is scratched.
XConsult an authorized Mercedes-Benz Center.
There is overheating due to excessive temperatures in the vehicle
interior.
XWait until the vehicle interior has cooled down.
XRestart the update.
The multimedia system's integral hard disk has been physically dam-
aged.
XConsult an authorized Mercedes-Benz Center.
ProblemPossible causes/consequences andMSolutions
The multimedia system
asks for an activation
code during the map
update.The digital map is secured with an activation code.
XConsult an authorized Mercedes-Benz Center.
94Problems with the navigation system
Navigation

Your multimediasyste mequipment
These operatin ginstruction sdescribe all th e
standar dan doptional equipment of your multi-
media system, as available at th etime of going
to press. Country-specifi cdifference sare pos -
sible. Bear in min dthat your vehicle may no t
feature all function sdescribed here. Thi salso
applies to safety-relevan tsystems an dfunc-
tions.
Read th einformation on qualifie dspecialis t
workshop sin th evehicle Operator's Manual.
Important safet ynotes
GWARNING
If you operat emobile communication equip-
men twhil edriving, you will be distracted from
traffic conditions. You could also los econtro l
of th evehicle. There is aris kof an accident.
Only operat ethis equipment when th evehicle
is stationary.
If you mak e acallon your mobile phone whil e
driving, always use hands-free mode. Only use
th emobile phone when road, weather an dtraffic
condition spermit .Some jurisdiction sprohibit
th edriver from usin g amobile phone whil edriv-
in g a vehicle.
Bear in min dthat at aspeed of 30 mph (approx-
imately 50 km/h), th evehicle cover s adistanc e
of 44 feet (approximately 14 m) per second.
Excessive levels of electromagnetic radiation
may cause damage to your health an dth ehealth
of others.
There is scientific discussio nsurroundin gth e
possible health risks posed by electromagnetic
fields .You can reduce this ris kby usin gan exte -
rio rantenna.
Therefore, connec tyour mobile communica-
tion sequipment to th evehicle' sexterio r
antenn awhereve rpossible.
General notes
Telephon y
ABluetoot h®interface is available fo rteleph -
ony. If your mobile phone supports th
eBluetoot h
®
profilePBAP (Phone Book Access Profile),th e
contact sare automatically displaye din th emul-
timedia system.
You can use th emessag efunction if your mobile
phone supports th eMA PBluetoot h
®profile
( M essage Access Profile) .
Wit h a suitable mobile phone ,you can use th e
hands-free syste mandreceiv evCards via th e
Bluetoot h
®interface .
You can obtain more information about suitable
mobile phone son th eInternet at
http://www.mercedes-benz-mobile.com .
Or cal lth eMercedes-Ben zCustomer Assistanc e
center at
1-800-FOR-MERCedes(1-800-367-6372 ) for
the USA or at 1-800-387-0100 for Canada.
HD Voice®
The multimedia system supports telephone
calls in HD Voice®. The voice quality can be
improved with this procedure.
Requirements for HD Voice
®:
RYour mobile phone and mobile phone network
provider support HD Voice®.
RThe mobile phone and mobile phone network
provider of the person you are calling support
HD Voice
®.
Depending on the quality of the connection, the
voice quality may fluctuate.
Call disconnection while the vehicle is
in motion
A call may be disconnected if:
Rthere is insufficient network coverage in cer-
tain areas.
Ryou move from one transmitter/receiver area
(cell) into another and no channels are free.
Ryou use a SIM card that is not compatible with
the network available.
General notes95
Telephone
Z

Redial
XTo call up the telephone menu: press the
%button.
XTo select win the telephone menu: turn
and press the controller.
The list of outgoing calls is displayed. The
most recently dialed number is at the top.
XTo select an entry and make a call: turn and
press the controller.
For redialing using the multifunction steering
wheel; see the vehicle Operator's Manual.
Further information about ending a call
(
Ypage 104).
Using call lists
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Call Lists: turn and press the
controller.
XTo select CallsReceivedorCallsDialed:
turn and press the controller.
The relevant list is displayed.
XTo select an entry and make a call: turn and
press the controller.
Selecting and placing a call using the multifunc- tion steering wheel; see vehicle Operator's Man-
ual
Further information about ending a call
(
Ypage 104).
Using the phone book
XTo call up the telephone menu: press the
% button.
XTo select Namein the telephone menu: turn
and press the controller.
XSearch for a contact (Ypage 106).
XTo make a call: press the controller.
Selecting and placing a call using the multifunc- tion steering wheel; see vehicle Operator's Man-
ual
Further information about ending a call
(
Ypage 104).
Using speed dial
XTo call up the telephone menu: press the
% button.
XTo highlight a number from the character bar:
turn the controller.
XPress the controller for longer than two sec-
onds.
The telephone menu displays the selected
entry. The number is dialed.
Further information on setting up speed dial
(
Ypage 116).
Further information about ending a call
(
Ypage 104).
Functions available during a call
Overview
:Adds a call (Ypage 102)
;Person you are calling
=Symbol for active telephone connection
?Ends a call
ASwitches the microphone on or off
(Ypage 103)
BSends DTMF tones (not possible with all
mobile phones) (Ypage 103)
Other functions:
RAccepting a waiting call (Ypage 104)
RCall waiting (Ypage 103)
RConducting a conference call (Ypage 104)
Availability depends on the network (only pos-
sible on GSM networks) and the Bluetooth
®
mobile phone.
Adding a call
If the mobile phone network provider and the
mobile phone support the function, you can
102Using the telephone
Telephone

XConnect the mobilephone to the multimed ia
system (Ypage 96).
XPress and hold the óbutton on the mult i-
function steering wheel for more than one
second.
You can now use the mob ilephone voice rec-
ognition.
To end the mobile phone voice recognition:
XPress ñon the multifunction steering
wheel.
The mob ilephone voice recognition isstop-
ped.
Phone book
Introduction
The telephone book displays the contacts from
the address book which have a phone number.
The phone book of the mob ilephone isauto-
matically displayed inthe multimed iasystem
after the connection isestablish ed (default set-
ting). You can deactivate automat iccalling up
(
Ypage 112).
In the telephone book, you can:
RCreate new contacts (Ypage 106)
RAdd information to contacts (Ypage 107)
RSearch for contacts (Ypage 106)
RStore contacts (Ypage 107)
RDelete contacts (Ypage 107)
Further information on importing contacts
(
Ypage 113).
When you import, save, editor add contacts,
they will be permanently saved inthe multime-
dia system. These contacts willremain availab le
even when you connect the multimedia system
to a different mob ilephone. You can view these
contacts even without a mob ilephone.
Calling up the phone book
XTo call up the telephone menu: press the
% button.
XTo select Namein the telephone menu: turn
and press the controller.
If the phone book contains contacts, they will
be displayed in alphabetical order. The char-
acter bar at the bottom of the display is active.
You can now search for a contact
(
Ypage 106).
Further information on the symbols shown
(
Ypage 105).
iYou can also call up the phone book with the
multifunction steering wheel; see the sepa-
rate operating instructions.
Symbol overview
Sym-
bolExplanation
ÆContact that has been entered, edi-
ted or saved inthe multimedia sys-
tem.
\Contact with voice tag
These contacts have also been
assigned a voice tag. Voice tags are
available invehicles with the Voice
Control System (see the vehicle
Operator's Manual).
ÃContact that was called up from a
mobile phone
¯Contact imported from the SDmem-
ory card or USB device
®Contact imported via the Bluetooth®
interface
Phone book105
Telephone
Z

numbers are deleted. The contact is retained in
the address book with the remaining entries.
XTo highlight a contact in the phone book: turn
the controller.
XTo selectG: slide 9the controller.
XTo select Delete Contacts: turn and press
the controller.
A prompt appears asking whether the contact
should be deleted.
XTo select Yes: turn and press the controller.
The phone number is deleted.
or
XTo select No: turn and press the controller.
The process is canceled.
Closing the phone book
XTo select &from the character bar: turn the
controller and press to confirm.
or
XPress the %button.
Address book
Introduction
Always pay attention to traffic conditions.
Familiarize yourself with the address book func-
tions before beginning your journey.
You can use the multimedia system when the
road and traffic conditions permit. You could
otherwise become involved in an accident in
which you or others could be injured.
The address book displays all the contacts from
the various sources (mobile phone, memory
card, USB device, the phone book of the multi-
media system, navigation).
You can use the contacts to make telephone
calls, navigate and to write messages.
If a mobile phone is connected to the multimedia
system and automatic calling up is activated
(
Ypage 112), the mobile phone's contacts are
displayed in the address book. If you disconnect
the mobile phone from the multimedia system,
these contacts are no longer displayed in the
address book.
When you import, save, edit or add contacts,
they will be saved in the multimedia system.
These contacts will remain available even when
you connect the multimedia system to a differ- ent mobile phone. You can view these contacts
even without a mobile phone.
iThe address book can store a total of 5000
contacts.
R2000 entries are reserved for permanently
sa
ved contacts.
R3000 entries are reserved for contacts that
you can load from the mobile phone.
iBefore selling your vehicle, delete the con-
tacts saved in the multimedia system using
the reset function (
Ypage 44).
Calling up the address book
XTo call up the telephone menu: press the
% button.
XTo display the main function bar: slide 5the
controller.
XTo select Phone: turn and press the controller.
XTo select Address Book: turn and press the
controller.
XTo browse in the address book: turn the con- troller.
An address book entry can also include a pic-
ture. This is shown to the left of the address
data. Address book entries with pictures can
only be created by importing vCards (vcf
files). Further information on importing
vCards (
Ypage 113). The quality of the pic-
ture depends on the picture's resolution.
Searching for a contact
Using the character bar
XCall up the address book (Ypage 108).
XTo switch to the menu bar: slide 6the con-
troller.
108Address book
Telephone

Your multimediasyste mequipment
These operatin ginstruction sdescribe all th e
standar dan doptional equipment of your multi-
media system, as available at th etime of going
to press. Country-specifi cdifference sare pos -
sible. Bear in min dthat your vehicle may no t
feature all function sdescribed here. Thi salso
applies to safety-relevan tsystems an dfunc-
tions.
Read th einformation on qualifie dspecialis t
workshop sin th evehicle Operator's Manual.
Important safet ynotes
GWARNING
If you operat einformation systems an dcom-
munication equipment integrated in th evehi-
cl e whil edriving, you will be distracted from
traffic conditions. You could also los econtro l
of th evehicle. There is aris kof an accident.
Only operat eth eequipment when th etraffic
situation permits. If you are no tsur ethat this
is possible, par kth evehicle payin gattention
to traffic condition san doperat eth eequip-
men twhen th evehicle is stationary.
You mus tobserv eth elegal requirements fo rth e
country in whic hyou are drivin gwhen operatin g
th esystem.
General notes
Connection difficulties whil eth evehi-
cle is in motion
The connection may be los tif:
Rth emobile phone networ kcoverage is insuf -
ficien t
Rthevehicle has moved into amobile phone
cell wit hno free channels
Rth eSI M car dused is no tcompatible wit hth e
networ kavailable
Function restrictions (Canada)
You will no tbe able to use th eMercedes-Ben z
Apps an dInternet connection ,or will no longer
be able to use them, or may hav eto wait befor e
usin gthem, in th efollowin gsituations:
Rwhen th emobile phone is switched of f
Rif your mobile phone has notbee nenable dfo r
Internet access
Rif th eBluetoot h®function is switched of fon
th emultimedia syste man dth edesire dphone
is suppose dto be connecte dvia Bluetoot h
®
Rif theBluetoot h®function is switched of fon
th emobile phone an dth ephone is suppose d
to be connecte dvia Bluetoot h
®
Rif themobile phone is no tconnecte dvia US B
an dth ephone is suppose dto be connecte d
via US B
Rif neither th emobile phone networ kno rth e
mobile phone allo wsimultaneous use of a
phone an dan Internet connection
Rif th emobile phone has no tbee nenable dfo r
Internet access via Bluetoot h®and/or USB
The driver is no tpermitte dto cal lup websites
whil edrivin gan duse of th eMercedes-Ben z
Apps is restricted.
iIt is possible that you may no tbe able to
receiv ecalls when an Inte rnet connection is
active .Thi sdepends on th emobile phone an d
th emobile phone networ kused .
Conditions for access
USA: to use Mercedes-Ben zApps an dInternet
access ,mbrace mus tbe activated an dopera-
tional. Furthermore, mbrace mus tbe activated
fo rMercedes-Ben zApps an dInternet access .
Tak enote of th econnection priorities .An emer-
gency cal lhas th ehighes tpriority. Whe n aser-
vic ecall, e.g. abreakdown servic ecal lor th eMB
Info Call, is active ,an emergency cal lcan still be
initiated. Aservic ecall, on th eother hand, has
priorit yover acurren tInternet connection .
Therefore, you canno testablis han Internet con-
nection durin g aservic ecall.
Canada: amobile phone mus tbe connecte dvia
Bluetoot h
®(Ypage 96) or US B (Ypage 167)
wit hth emultimedia system. Furthermore, you
need avali dmobile servic econtrac twit h a data
Conditions for access125
Online and Internet functions
Z

option, which is used to calculate the associated
connection costs.
Conditions for a Bluetooth
®connection
RThe mobile phone supports at least one of the
Bluetooth®profiles DUN (Dial- UpNetwork-
ing) or PAN (Personal AreaNetwork).
The Bluetooth
®profiles DUN and PAN enable
the Internet connection of the mobile phone
to be made available to the system.
Conditions for a USB connection
RThe mobile phone supports at least one of the
USB classes:
-RNDIS (Remote Network DriverInterface
Specification)
-CDC/NCM (Network ControlModel)
-CDC/ECM (Ethernet ControlModel)
-CDC/ACM (Access ControlModel)
The USB classes enable the mobile phone
Internet connection to be made available to
the system.
The terms of use are shown when the system is
used for the first time and then once a year
thereafter. Only read and accept the terms of
use when the vehicle is stationary.
The driver is not permitted to call up websites
while driving and use of the Mercedes-Benz
Apps is restricted.
iThe availability of individual Mercedes-Benz
Apps may vary depending on the country.
Setting up an Internet connection
(Canada)
Procedure and general information
If you are using Internet access for the first time,
you must enable the connected mobile phone
for Internet access (
Ypage 126). If the con-
nected mobile phone supports the Bluetooth®
PAN profile or the USB classes RNDIS,
CDC/NCM or CDC/ECM, you do not need to
make additional settings. The Internet connec-
tion is established. If the connected mobile
phone does not support the named Bluetooth
®
profile or the named USB classes, predefined
(Ypage 127) or manual access data
(Ypage 127) must be set.
While initializing the mobile phone for the Inter-
net connection, access data which is already on
the mobile phone may be overwritten. You should therefore check the settings on the
mobile phone (see the manufacturer's operating
instructions).
Enabling the mobile phone for Inter-
net access
XCall up Internet functions (Ypage 129).
XTo switch to the menu bar: slide
6the con-
troller.
XTo select Settings: turn and press the con-
troller.
XTo select Configure Internet Settings:
turn and press the controller.
A message is displayed telling you that the
settings for the Internet functions depend on
your mobile phone network provider and your
mobile phone.
If a mobile phone has already been enabled,
the device list is displayed.
XTo select Start Search: turn and press the
controller.
Mobile phones are displayed that:
Rare connected to the multimedia system
Rfulfill the conditions for the Internet func-
tions
Rhave not yet been set up for the Internet
function
XTo select a mobile phone from the device list: turn the controller and press to confirm.
If the mobile phone supports the Bluetooth
®
PAN profile or the USB classes RNDIS, CDC/
NCM or CDC/ECM, Internet access is set up.
You can use the Internet functions.
If the connected mobile phone does not sup-
port the named Bluetooth
®profile or the
named USB classes, predefined (Ypage 127)
or manual access data (Ypage 127) must be
set.
126Setting up an Internet connection (Canada)
Online and Internet functions