2016 MERCEDES-BENZ C CLASS heating

Problems with the steering wheel heating Problem
Possible causes/consequences and P Solutions
The steering wheel heat-
ing has switched off pre-
maturely or cannot be
switched on. The on-board voltage is too low because too many electrical consum-
ers are switched on. X
Switch off electrical consumers that you do not need, such as the
rear window defroster or interior lighting.
EASY-ENTRY/EXIT feature
Important safety notes
G WARNING
When the EASY-ENTRY/EXIT feature adjusts
the steering wheel, you and other vehicle
occupants – particularly children – could
become trapped. There is a risk of injury.
While the EASY-ENTRY/EXIT feature is mak-
ing adjustments, make sure that no one has
any body parts in the sweep of the steering
wheel.
Move the steering wheel adjustment lever if
there is a risk of entrapment by the steering
wheel. The adjustment process is stopped.
Press one of the memory function position but-
tons. The adjustment process is stopped. This
function is only available on vehicles with mem-
ory function.
G WARNING
If children activate the EASY-ENTRY/EXIT fea-
ture, they can become trapped, particularly
when unattended. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
G WARNING
If you drive off while the EASY-ENTRY/EXIT
feature is making adjustments, you could lose
control of the vehicle. There is a risk of an
accident.
Always wait until the adjustment process is
complete before driving off. The EASY-ENTRY/EXIT feature makes getting in
and out of your vehicle easier.
You can activate and deactivate the EASY-
ENTRY/EXIT feature using the multimedia sys-
tem (see the separate operating instructions).
Position of the steering wheel when the
EASY-ENTRY/EXIT feature is active The steering wheel swings upwards when you: R
remove the SmartKey from the ignition lock R
with KEYLESS-GO: open the driver's door;
KEYLESS-GO must be in position 1R
with the SmartKey: open the driver's door;
the SmartKey must be in position 0 or 1 in the
ignition lock ( Y
page 146) R
open the driver's door when the ignition is
switched off
i The steering wheel only tilts upwards if the
driving position is stored after the steering
column adjustment has been adjusted
( Y
page 116).
The most recent driving position of the steering
wheel is stored if: R
the ignition is switched off R
the setting is stored with the memory function
( Y
page 116).
i The steering wheel only moves upwards if it
has not already reached the upper steering
limiter.112
Steering wheel
Seats, steering wheel and mirrors

Notes on using automatic climate
control
Optimum use of the automatic climate
control The following contains notes and recommenda-
tions on optimum use of the dual-zone or 3-zone
automatic climate control. R
Activate climate control using the X
rocker switch. The indicator lamp above the
X rocker switch lights up. The "Cooling
with air dehumidification" function is not acti-
vated automatically in automatic mode. If
necessary, activate this function
( Y
page 133).R
Set the temperature to 72 ‡ (22 †). R
Only use the "Windshield defrosting" function
briefly until the windshield is clear again. R
Only use air-recirculation mode briefly, e.g. if
there are unpleasant outside odors or when in
a tunnel. The windows could otherwise fog up,
since no fresh air is drawn into the vehicle in
air-recirculation mode. R
Vehicles with 3-zone automatic climate con-
trol or PLUG-IN HYBRID: use the "residual
heat" function if you want to heat or ventilate
the vehicle interior when the ignition is
switched off. The residual heat function can
only be activated or deactivated with the igni-
tion switched off. The residual heat function is
switched off when the ignition is switched on.
DYNAMIC SELECT switch (except
Merc edes-AMG vehicles)You can choose between various drive programs
with the DYNAMIC SELECT switch
( Y
page 154).
If you have selected drive program E :R
the cooling output is reduced when cooling R
when heating, the electrical heater booster is
deactivated and heat output is reduced as a
result R
the rear window defroster running time is
reduced
If you have selected drive program C , S or S+ ,
the current climate settings are maintained. ECO start/stop function During automatic engine switch-off, the climate
control system only operates at a reduced capa-
city. If you require the full climate control output,
you can switch off the ECO start/stop function
by pressing the ECO button ( Y
page 151).
Operating the climate control sys-
tems
Activating/deactivating climate con-
trol
General notes When the climate control is switched off, the air
supply and air circulation are also switched off.
The windows could fog up. Therefore, switch off
climate control only briefly
Switch on climate control primarily using the
X rocker switch ( Y
page 133).
Switching on/off X
Turn the SmartKey to position 2 in the ignition
lock ( Y
page 146). X
To switch on: set the airflow to level 1 or
higher using the H rocker switch.X
To switch off: set the airflow to level 0 using
the H rocker switch.
i 3-zone automatic climate control: when cli-
mate control is switched off, "OFF" appears in
the rear-compartment display.132
Operating the climate control systems
Climate control

Problems with the rear window defroster Problem
Possible causes/consequences and P Solutions
The rear window
defroster has deactiva-
ted prematurely or can-
not be activated. The battery has not been sufficiently charged. X
Switch off any consumers that are not required, e.g. reading lamps,
interior lighting or the seat heating.
When the battery is sufficiently charged, the rear window defroster
can be activated again.
Switching air-recirculation mode
on/off
General notes You can also temporarily deactivate the flow of
fresh air manually if unpleasant odors are enter-
ing the vehicle from outside. The air already
inside the vehicle will then be recirculated.
If you switch on air-recirculation mode, the win-
dows can fog up more quickly, in particular at
low temperatures. Only use air-recirculation
mode briefly to prevent the windows from fog-
ging up.
Switching on/off X
Turn the SmartKey to position 2 in the ignition
lock ( Y
page 146).X
To activate: press the r rocker switch up
or down.
The indicator lamp above the r rocker
switch lights up.
Air-recirculation mode switches on automati-
cally: R
at high outside temperatures R
at high levels of pollution (3-zone automatic
climate control only) R
in a tunnel (vehicles with a navigation system
only)
The indicator lamp above the r rocker
switch is not lit when automatic air-recirculation
mode is activated. Outside air is added after
about 30 minutes. X
To deactivate: press the r rocker switch
up or down.
The indicator lamp above the r rocker
switch goes out. Air-recirculation mode deactivates automati-
cally: R
after approximately five minutes at outside
temperatures below approximately 41 ‡
(5 †) R
after approximately five minutes if cooling
with air dehumidification is deactivated R
after approximately 30 minutes at outside
temperatures above approximately 41 ‡
(5 †) if the "Cooling with air dehumidifica-
tion" function is activated
Switching the residual heat on or off
General notes The residual heat function is only available with
3-zone automatic climate control on vehicles for
Canada.
Once the engine is switched off, it is possible to
make use of the residual heat of the engine to
continue heating or ventilating the front com-
partment of the vehicle for approximately
30 minutes. The heating or ventilation time
depends on the interior temperature that has
been set.
Switching on/off X
Turn the SmartKey to position 0 in the ignition
lock or remove it ( Y
page 146).X
To switch on: press the ! rocker switch
up or down.
The indicator lamp above the ! rocker
switch lights up.
The blower will run at a low speed regardless of
the airflow setting.
If you activate the residual heat function at high
temperatures, only the ventilation will be acti-
vated. The blower runs at medium speed.Operating the climate control systems 137
Climate control

Pre-entry climate control via SmartKey
General notes The "Pre-entry climate control via SmartKey" function is only available in PLUG-IN HYBRID vehicles.
Before getting in, the driver's seat area or the whole interior can be briefly warmed or ventilated in
advance with the air from the air vents being pre-cooled.
The high-voltage battery must be sufficiently charged before "Pre-entry climate control via Smart-
Key" can be activated.
When the vehicle is pre-cooled, the following functions are activated if required: R
Climate control system R
Blower R
Seat ventilation
When the vehicle is pre-heated, the following functions are activated if required: R
Climate control system R
Blower R
Seat heating R
Steering wheel heating R
Exterior mirror heating R
Rear window defroster
If you have switched on the perfume atomizer or ionization using the multimedia system, these will
be activated together with pre-entry climate control.
Activate the perfume atomizer ( Y
page 303).
Activate ionization ( Y
page 303).
Activating or deactivating "Pre-entry climate control via SmartKey" Before "Pre-entry climate control via SmartKey" can be activated, you must activate the function via
the multimedia system ( Y
page 303).X
To activate pre-entry climate control via SmartKey: unlock the vehicle with the SmartKey or
KEYLESS-GO.
The climate control functions are activated for up to 5 minutes for pre-heating and pre-cooling.
To deactivate "Pre-entry climate control via SmartKey": "Pre-entry climate control via Smart-
Key" switches off automatically when the engine is started.
The following functions remain active after the engine is started: R
Seat heating (heating) R
Seat ventilation (ventilation) R
Perfume atomizer R
Ionization
An activated "Pre-entry climate control via SmartKey" function can be deactivated using the rocker
switch ( Y
page 143). Operating the climate control systems 141
Climate control Z

Problems with "Pre-entry climate control via SmartKey" Problem
Possible causes/consequences and P Solutions
"Pre-entry climate con-
trol via SmartKey" can-
not be switched on or
has switched itself off. The condition of charge of the high-voltage battery is under the speci-
fied minimum condition of charge. X
Start the engine when the vehicle is at a standstill.
The engine powers the electric motor. The electric motor operates
as a generator. The high-voltage battery is being charged.
Further information on charging the high-voltage battery via: R
a mains socket ( Y
page 171)R
a charging station ( Y
page 174)R
a wallbox ( Y
page 173)
"Pre-entry climate control via SmartKey" has been started more than
twice with the engine switched off. X
Switch on the engine and let it run for more than ten seconds. X
Try again to switch on "Pre-entry climate control via SmartKey".
Pre-entry climate control at time of
departure
Important safety notes
G WARNING
If persons, particularly children are subjected
to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
General notes The "Pre-entry climate control at departure
time" function is only available in PLUG-IN
HYBRID vehicles.
You can use the "Pre-entry climate control at
departure time" function to cool or heat the
vehicle interior if the engine is not running.
The "Pre-entry climate control at departure
time" function can be activated regardless of
whether or not the vehicle is connected to an
electric power supply. The condition of charge of
the high-voltage battery must be higher than the
specified minimum condition of charge, how-
ever.
When the vehicle is connected to an electric
power supply, priority is given to charging the
high-voltage battery to the specified minimum charge. "Pre-entry climate control at departure
time" is only activated subsequently.
The running time of the "Pre-entry climate con-
trol at departure time" function may be reduced
if: R
the vehicle is not connected to an electric
power supply and R
the high-voltage battery is not fully charged
With active "Pre-entry climate control at depar-
ture time" the condition of charge of the high-
voltage battery can be reduced, even if the
charge cable connector is connected.
When the vehicle is cooled, the following func-
tions are activated if required: R
Climate control system R
Blower R
Seat ventilation
When the vehicle is heated, the following func-
tions are activated if required: R
Climate control system R
Blower R
Seat heating R
Steering wheel heating R
Exterior mirror heating R
Rear window defroster
If you have switched on the perfume atomizer or
the ionization using the multimedia system,
these will be activated together with the "Pre-
entry climate control at departure time".142
Operating the climate control systems
Climate control

Activate the perfume atomizer ( Y
page 303).
Activate ionization ( Y
page 303).
Setting the departure time You can set the departure time using the on-
board computer or via the online access to the
vehicle. The activation of the "Pre-entry climate
control at departure time" function can be linked
to this departure time. Your vehicle will then be
cooled or heated until the desired temperature
is reached in time for the set departure time.
"Pre-entry climate control at departure time" will
be activated a maximum of 55 minutes before
departure. If the departure is delayed, the vehi-
cle will be heated or cooled for another five
minutes. X
To set the departure time: set the departure
time using the on-board computer
( Y
page 249). Set the departure time via the
online access to the vehicle ( Y
page 176).X
To activate or deactivate "Pre-entry cli-
mate control at departure time": activate
or deactivate "Pre-entry climate control at
departure time" via the multimedia system
( Y
page 303). Set the "Pre-entry climate con-
trol at departure time" via the online access to
the vehicle ( Y
page 176).
When activating the "Pre-entry climate control
at departure time" function: you can select
whether only the driver's area or also the front-
passenger area should be heated or cooled.
The "Pre-entry climate control at departure
time" function switches off automatically when
the
vehicle is started. The following functions
remain active: R
Seat heating R
Seat ventilation R
Steering wheel heating R
Perfume atomizer R
Ionization
Switching off "Pre-entry climate control at
departure time": the activated "Pre-entry cli-
mate control at departure time" can be switched
off using the rocker switch ( Y
page 143).
Activating or deactivating "Immediate
pre-entry climate control" using the
rocker switch
You can activate "Immediate pre-entry climate
control" even if the vehicle interior is already at the desired temperature. This means, for exam-
ple, that the vehicle interior continues to be
cooled or heated if the journey is interrupted for
up to 50 minutes and the interior temperature is
kept constant.
X
To activate or deactivate "Immediate pre-
entry climate control": press rocker
switch C up or down.
The blue or red indicator lamp above the
rocker switch lights up or goes out.
The colors of the indicator lamps in rocker
switch C have the following meanings: R
blue: cooling activated R
red: heating activated R
yellow: departure time is preselected
Air vents
Important safety notes
G WARNING
Very hot or very cold air can flow from the air
vents. This could result in burns or frostbite in
the immediate vicinity of the air vents. There
is a risk of injury.
Make sure that all vehicle occupants always
maintain a sufficient distance to the air out-
lets. If necessary, redirect the airflow to
another area of the vehicle interior.
In order to ensure the direct flow of fresh air
through the air vents into the vehicle interior,
please observe the following notes: R
keep the air inlet between the windshield and
the hood free of blockages, such as ice, snow
or leaves. R
never cover the air vents or air intake grilles in
the vehicle interior. Air vents 143
Climate control Z

Problems with the transmission Problem
Possible causes/consequences and P Solutions
The transmission has
problems shifting gear. The transmission is losing oil. X
Have the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is only possible to shift into second gear and reverse gear.X
Stop the vehicle. X
Shift the transmission to position P .X
Switch off the engine. X
Wait at least ten seconds before restarting the engine. X
Shift the transmission to position D or R .
If D is selected, the transmission shifts into second gear; if R is
selected, the transmission shifts into reverse gear. X
Have the transmission checked at a qualified specialist workshop
immediately.
Problems with PLUG-IN HYBRID operation ( Y
page 233).
Transfer case This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
! Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged.
Contact a qualified specialist workshop for a
performance test.
! Since ESP ®
engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position 0 or 1 )
if: R
the electric parking brake is being tested
on a brake dynamometer R
the vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC).
The brake system could otherwise be dam-
aged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission. Refueling
Important safety notes
G WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling.
G WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.164
Refueling
Driving and parking

Display D
Light s up
green There are no malfunctions.
The high-voltage battery can
be charged.
Light s up red An impermissible curren t is
bein g supplied to th e control
unit. The high-voltage battery
canno t be charged.
i Fo r information on problem s relating to th e
charging process, see ( Y
page 175).
Setting th e maximum charg e curren t
G WARNIN G
If th e charg e curren t draw via a main s socke t
is to o high during th e charging process, th e
external electrical system may overheat.
There is a ris k of fire.
Befor e beginning th e charging process, chec k
th e maximum permissibl e charg e curren t
locally. Consult a qualified exper t to do so
wher e necessary.
If necessary, adjust your vehicle's settings.
! An excessive charg e curren t can blow a fus e
or lead to overheating of th e external powe r
supply. Chec k whether th e external powe r
supply is compatible wit h th e set charg e cur -
rent. If necessary, lower th e set charg e cur -
ren t or use another powe r socket.
You can set a limi t for th e value s of th e charg e
curren t used in charging th e high-voltage bat -
tery. This act s as a mean s of preventing th e
powe r supply from overloading. You can set this
limi t by usin g th e control s on th e charging cable
or in th e on-boar d computer' s menu. Only set
th e maximum charg e curren t in th e on-boar d
computer men u if there are no charg e curren t
setting s on th e charging cable.
The default standard value in th e vehicl e corre-
spond s to th e maximum charg e curren t value .
The default standard value on th e cha rging cable
i
s th e minimum charg e curren t setting . This cor-
responds to th e minimum available charg e cur -
ren t from th e powe r supply. The value on th e
charging cable can be increased and is descri-
bed in th e followin g section . i The value of th e maximum setting and th e
adjustmen t value may var y depending on th e
country.
Befor e charging th e high-voltage battery, chec k
th e maximum permissibl e charg e curren t for th e
relevan t powe r socket. X
To adjust th e setting: press butto n