2016 MAZDA MODEL CX-9 ECO mode
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6–53
Maintenance and Care
Owner Maintenance
*Some models.
Replacing Interior Light Bulbs
Overhead lights (Front)/Map lights
(Front) (LED type), Map lights (Center)
(LED type), Overhead lights (Rear)
(LED type), Courtesy lights
The LED bulb cannot be replaced as a
single unit because it is an integrated unit.
The LED bulb has to be replaced with the
unit. We recommend an Authorized Mazda
Dealer when the replacement is necessary.
Overhead lights (Front)/Map lights
(Front) (bulb type), Map lights (Center)
(bulb type), Overhead light (Rear) (bulb
type), Vanity mirror lights
*
1. Wrap a small À athead screwdriver
with a soft cloth to prevent damage to
the lens, and then remove the lens by
carefully prying on the edge of the lens
with the À athead screwdriver. 2. Disconnect the bulb by pulling it out.
Overhead lights (Front)/Map lights
(Front)
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Page 481 of 612
6–69
Maintenance and Care
Appearance Care
*Some models.
Seat Belt Maintenance
1. Clean the soiled area by lightly dabbing
it with a soft cloth soaked in a mild
detergent (approx. 5%) diluted with
water.
2. Wipe off the remaining detergent using
a cloth soaked in clean water and
wrung out well.
3. Before retracting seat belts which have
been pulled out for cleaning, dry them
off thoroughly and make sure there is
no remaining moisture on them.
WARNING
If a seat belt appears frayed or has
abrasions, have it replaced by an
Authorized Mazda Dealer:
If a seat belts is used under such a
condition, it cannot function at its full
capacity which could result in serious
injury or death.
Use a mild detergent to remove soiling
from a seat belt:
If organic solvents are used for
cleaning the seat belts or they
become stained or bleached, there
is the possibility of them becoming
weakened and as a result, they may
not function at their full capacity
which could cause serious injury or
death.
N O T E
Clean seat belts diligently if they get
dirty. Leaving them uncleaned will make
it dif ¿ cult to clean them later, and it may
affect the smooth retracting of the seat
belt.
Vinyl Upholstery Maintenance
Remove dust and dirt from the vinyl
upholstery using a brush or vacuum.
Remove soiling from vinyl upholstery
using a leather and vinyl upholstery
cleaner.
Upholstery Maintenance
1. Clean the soiled area by lightly dabbing
it with a soft cloth soaked in a mild
detergent (approx. 5%) diluted with
water.
2. Wipe off the remaining detergent using
a cloth soaked in clean water and
wrung out well.
Leather Upholstery Maintenance *
1. Remove dust and sand using a vacuum
cleaner.
2. Wipe off the soiled area with a soft
cloth and a suitable, special cleaner or
a soft cloth soaked in a mild detergent
(about 5%) diluted with water.
3. Wipe off the remaining detergent using
a cloth soaked in clean water and
wrung out well.
4. Remove moisture with a dry, soft cloth
and allow the leather to further dry in
a well-ventilated, shaded area. If the
leather gets wet such as from rain,
remove the moisture and dry it as soon
as possible.
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Page 483 of 612
6–71
Maintenance and Care
Appearance Care
*Some models.
Active Driving Display
Maintenance *
The dust-proof sheet has a coating. When
cleaning, do not use a hard or rough-
surface cloth, or cleaning detergent. In
addition, if a chemical solvent gets on
the active driving display, wipe it off
immediately. The dust-proof sheet could
be damaged and the surface coating could
be scratched. Use a ¿ ne, soft cloth such as
those used for cleaning eyeglasses.
N O T E
Use of compressed air when cleaning the
dust-proof sheet is recommended.
Cleaning the Window Interiors
If the windows become covered with an
oily, greasy, or waxy ¿ lm, clean them with
glass cleaner. Follow the directions on the
container.
CAUTION
¾ Do not scrape or scratch the inside of
the window glass. It could damage the
thermal fi laments and the antenna lines.
¾ When washing the inside of the window
glass, use a soft cloth dampened in
lukewarm water, gently wiping the
thermal fi laments and the antenna lines.
Use of glass cleaning products could
damage the thermal fi laments and the
antenna lines.
Cleaning the Floor Mats
Rubber À oor mats should be cleaned with
mild soap and water only.
WARNING
Do not use rubber cleaners, such as tire
cleaner or tire shine, when cleaning
rubber fl oor mats:
Cleaning the rubber fl oor mats with
rubber cleaning products makes the
fl oor mats slippery.
This may cause an accident when
depressing the accelerator or brake
pedal or when getting in or out of the
vehicle.
After removing the À oor mats for cleaning,
always reinstall them securely (page
3-52 ).
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Page 519 of 612
7–35
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.
Signal Warning
(Illuminate)
TCS/DSC Indicator
Light If the light stays on, the TCS, DSC or the brake assist system may have a malfunction and
they may not operate correctly. Take your vehicle to an Authorized Mazda Dealer.
Air Bag/Front Seat
Belt Pretensioner
System Warning
Light A system malfunction is indicated if the warning light constantly À ashes, constantly
illuminates or does not illuminate at all when the ignition is switched ON. If any of these
occur, consult an Authorized Mazda Dealer as soon as possible. The system may not operate
in an accident. WARNING
Never tamper with the air bag/pretensioner systems and always have an Authorized
Mazda Dealer perform all servicing and repairs:
Self-servicing or tampering with the systems is dangerous. An air bag/pretensioner
could accidentally activate or become disabled causing serious injury or death.
(Flashing)
Tire Pressure
Monitoring System
Warning Light
* If the tire pressure monitoring system has a malfunction, the tire pressure warning
light À ashes for about 1 minute when the ignition is switched ON and then continues
illuminating. Have your vehicle checked by an Authorized Mazda Dealer as soon as
possible.
WARNING
If the tire pressure monitoring system warning light illuminates or fl ashes, or the tire
pressure warning beep sound is heard, decrease vehicle speed immediately and avoid
sudden maneuvering and braking:
If the tire pressure monitoring system warning light illuminates or fl ashes, or the tire
pressure warning beep sound is heard, it is dangerous to drive the vehicle at high
speeds, or perform sudden maneuvering or braking. Vehicle drivability could worsen
and result in an accident.
To determine if you have a slow leak or a fl at, pull over to a safe position where you can
check the visual condition of the tire and determine if you have enough air to proceed
to a place where air may be added and the system monitored again by an Authorized
Mazda Dealer or a tire repair station.
Do not ignore the TPMS Warning Light:
Ignoring the TPMS warning light is dangerous, even if you know why it is illuminated.
Have the problem taken care of as soon as possible before it develops into a more
serious situation that could lead to tire failure and a dangerous accident.
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Page 522 of 612
7–38
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.
Taking Action
Take the appropriate action and verify that the warning light turns off.
Signal Warning Action to be taken
(Illuminate)
Tire Pressure Monitoring
System Warning Light
* When the warning light illuminates, and
the warning beep sound is heard (about 3
seconds), tire pressure is too low in one or
more tires.
WARNING
If the tire pressure monitoring system
warning light illuminates or fl ashes,
or the tire pressure warning beep
sound is heard, decrease vehicle
speed immediately and avoid sudden
maneuvering and braking:
If the tire pressure monitoring system
warning light illuminates or fl ashes, or
the tire pressure warning beep sound
is heard, it is dangerous to drive the
vehicle at high speeds, or perform
sudden maneuvering or braking.
Vehicle drivability could worsen and
result in an accident.
To determine if you have a slow leak
or a fl at, pull over to a safe position
where you can check the visual
condition of the tire and determine
if you have enough air to proceed to
a place where air may be added and
the system monitored again by an
Authorized Mazda Dealer or a tire
repair station.
Do not ignore the TPMS Warning Light:
Ignoring the TPMS warning light is
dangerous, even if you know why it is
illuminated. Have the problem taken
care of as soon as possible before it
develops into a more serious situation
that could lead to tire failure and a
dangerous accident. Inspect the tires and adjust to the
speci ¿ ed in À ation pressure (page
6-43 ).
N O T E
y Perform tire pressure adjustment when
the tires are cold. Tire pressure will
vary according to the tire temperature,
therefore let the vehicle stand for 1
hour or only drive it 1.6 km (1 mile) or
less before adjusting the tire pressures.
When pressure is adjusted on hot tires
to the cold in À ation pressure, the TPMS
warning light/beep may turn on after
the tires cool and pressure drops below
speci ¿ cation.
Also, an illuminated TPMS warning
light, resulting from the tire air
pressure dropping due to cold ambient
temperature will remain illuminated
even if the ambient temperature rises.
In this case, it will also be necessary
to adjust the tire air pressures. If the
TPMS warning light illuminates due to
a drop in tire air pressure, make sure to
check and adjust the tire air pressures.
y Tires lose air naturally over time and
the TPMS cannot tell if the tires are
getting too soft over time or you have
a À at. However, when you ¿ nd one low
tire in a set of four-that is an indication
of trouble; you should have someone
drive the vehicle slowly forward so
you can inspect any low tire for cuts
and any metal objects sticking through
tread or sidewall. Put a few drops of
water in the valve stem to see if it
bubbles indicating a bad valve. Leaks
need to be addressed by more than
simply rein À ating the tire as leaks are
dangerous — take it to an Authorized
Mazda Dealer.
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Page 531 of 612
7–47
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.
Key Removed from Vehicle
Warning Beep
Vehicles with advanced keyless function
If the key is taken out of the vehicle while
the ignition is not switched OFF and
all the doors are closed, the beep which
sounds outside of the vehicle will be heard
6 times, the beep which sounds inside
the vehicle will be heard 6 times, and the
KEY warning light (red) in the instrument
cluster À ashes continuously to notify
the driver that the ignition has not been
switched OFF.
Vehicles without advanced keyless
function
If the key is taken out of the vehicle while
the ignition is not switched OFF and all
the doors are closed, a beep will be heard
in the cabin 6 times and the KEY warning
light (red) in the instrument cluster turns
on continuously to notify the driver that
the ignition has not been switched OFF.
N O T E
Because the key utilizes low-intensity
radio waves, the Key Removed From
Vehicle Warning may activate if the key is
carried together with a metal object or it
is placed in a poor signal reception area.
Request Switch Inoperable
Warning Beep (With the advanced
keyless function)
If the request switch is pressed with the
door open or ajar, or the ignition is not
switched OFF with a key being carried,
a beep will be heard outside for about 2
seconds to notify the driver that the door
or liftgate cannot be locked.
Key Left-in-luggage Compartment
Warning Beep (With the advanced
keyless function)
If the key is left in the luggage
compartment with all the doors locked and
the liftgate closed, a beep will be heard
outside for about 10 seconds to notify
the driver that the key is in the luggage
compartment. In this case, take out the
key by pressing the electric liftgate opener
and opening the liftgate. The key taken
out of the luggage compartment may
not operate because its functions have
been temporarily stopped. To restore the
key's functions, perform the applicable
procedure (page 3-8 ).
Key Left-in-vehicle Warning Beep
(With the advanced keyless
function)
If all the doors and luggage compartment
are locked using another key while the key
is left in the cabin, the beep which sounds
outside of the vehicle will be heard for
about 10 seconds to notify the driver that
the key is in the cabin. In this case, take
out the key by opening the door. A key
taken out of the vehicle using this method
may not operate because its functions have
been temporarily stopped. To restore the
key's functions, perform the applicable
procedure (page 3-8 ).
Tire In À ation Pressure Warning
Beep *
The warning beep sound will be heard
for about 3 seconds when there is any
abnormality in tire in À ation pressures
(page 4-151 ).
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Page 542 of 612
8–6
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition.
In our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
STEP 2: Contact the Mazda Regional Of ¿ ce
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Of ¿ ce nearest you for such arrangements. Regional Of ¿ ce address
and phone numbers are shown (page 8-8 ).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satis ¿ ed, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identi ¿ cation Number (VIN). Refer to the Vehicle Identi ¿ cation Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
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8–9
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized Mazda
Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-12 .
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi ¿ cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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