2016 MAZDA MODEL CX-9 service

6–21
Maintenance and Care
Owner Maintenance
Owner Maintenance Precautions
The owner or a quali¿ ed service technician should make these vehicle inspections at the
indicated intervals to ensure safe and dependable operation.


Bring any problem to the attention of an Authorized Mazda Dealer or quali¿ ed service
technician as soon as possible.
When Refueling
 




y Brake À uid level (page 6-31 )



y Engine coolant level (page 6-29 )



y Engine oil level (page 6-29 )



y Wa s h e r À uid level (page 6-31 )
At Least Monthly
T i r e i nÀ ation pressures (page 6-43 )

At Least Twice a Year (For Example, Every Spring and Fall)
You can do the following scheduled maintenance items if you have some mechanical ability
and a few basic tools and if you closely follow the directions in this manual.
 


y Engine coolant (page 6-29 )



y Engine oil (page 6-26 )

Improper or incomplete service may result in problems. This section gives instructions only
for items that are easy to perform.

As explained in the Introduction (page 6-2 ), several procedures can be done only by a
quali¿ ed service technician with special tools.

Improper owner maintenance during the warranty period may affect warranty coverage.
Refer to Introduction (page 6-2 ) for owner's responsibility in protecting your investment.
For details, read the separate Mazda Warranty statement provided with the vehicle. If you
are unsure about any servicing or maintenance procedure, have it done by an Authorized
Mazda Dealer.

There are strict environmental laws regarding the disposal of waste oil and À uids. Please
dispose of your waste properly and with due regard to the environment.

We recommend that you entrust the oil and À uid changes of your vehicle to an Authorized
Mazda Dealer.
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6–26
Maintenance and Care
Owner Maintenance
Engine Oil
N O T E
Changing the engine oil should be
performed by an Authorized Mazda
Dealer.
Refer to Introduction (page 6-2 ) for
owner's responsibility in protecting your
investment.

Recommended Oil
U.S.A., Canada, and Puerto Rico
Use SAE 5W-30 engine oil.
Mazda Genuine Oil is used in your
Mazda vehicle. Mazda Genuine 5W-30
Oil is required to achieve optimum fuel
economy.

For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
® (U.S.A. only).





(ILSAC)
Only use SAE 5W-30 oil “Certi¿ ed For
Gasoline Engines” by the American
Petroleum Institute (API).
Oil with this trademark symbol conforms
to the current engine and emission system
protection standards and fuel economy
requirements of the International Lubricant
Standardization and Approval Committee
(ILSAC), comprised of U.S. and Japanese
automobile manufacturers.


80
60
40 20
0 –40 –20
30
100
40 20
10 0
–10 –20
–30 –40

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6–27
Maintenance and Care
Owner Maintenance
Except U.S.A., Canada, and Puerto Rico
Use SAE 5W-30 engine oil.
Oil container labels provide important
information.
A chief contribution this type of oil makes
to fuel economy is reducing the amount of
fuel necessary to overcome engine friction.

For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
® (Mexico only).





(ILSAC)
(Mexico)
Use SAE 5W-30 engine oil. If SAE 5W-30
engine oil is not available, use SAE 0W-30
or SAE 10W-30 engine oil.

The quality designation SM or SN, or
ILSAC must be on the label.


80
60
40 20
0 –40 –20
30
100
40 20
10 0
–10 –20
–30 –40

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6–40
Maintenance and Care
Owner Maintenance
Battery Maintenance

To get the best service from a battery:
 


y Keep it securely mounted.



y Keep the top clean and dry.



y Keep terminals and connections clean,
tight, and coated with petroleum jelly or
terminal grease.
 


y Rinse off spilled electrolyte immediately
with a solution of water and baking
soda.
 


y If the vehicle will not be used for an
extended time, disconnect the battery
cables and charge the battery every six
weeks.

Battery Replacement
Contact an Authorized Mazda Dealer for a
battery replacement purchase.
Key Battery Replacement
If the buttons on the transmitter are
inoperable and the operation indicator
light does not À ash, the battery may be
dead.
Replace with a new battery before the
transmitter becomes unusable.
CAUTION
 


¾ Make sure the battery is installed
correctly. Battery leakage could occur if it
is not installed correctly.
 


¾ When replacing the battery, be careful
not to touch any of the internal circuitry
and electrical terminals, bend the
electrical terminals, or get dirt in the
transmitter as the transmitter could be
damaged.
 


¾ There is the danger of explosion if the
battery is not correctly replaced.
 


¾ Dispose of used batteries according to
the following instructions.
 


¾ Insulate the plus and minus terminals
of the battery using cellophane or
equivalent tape.
 


¾ Never disassemble.



¾ Never throw the battery into fi re or
water.
 


¾ Never deform or crush. 



¾ Replace only with the same type battery
(CR2025 or equivalent).

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7–20
If Trouble Arises
Battery Runs Out
J u m p - S t a r t i n g
Jump-starting is dangerous if done incorrectly. So follow the procedure carefully. If you
feel unsure about jump-starting, we strongly recommend that you have a competent service
technician do the work.
WARNING
Follow These Precautions Carefully:
To ensure safe and correct handling of the battery, read the following precautions
carefully before using the battery or inspecting it.


Do not allow the positive ( ) terminal to contact any other metal object that
could cause sparks:
Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries. When working near a battery, do
not allow metal tools to contact the positive (
) or negative ( ) terminal of the battery.


Keep all fl ames, including cigarettes, and sparks away from open battery cells:
Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries.

Do not jump-start a frozen battery or one with a low fl uid level:
Jump-starting a frozen battery or one with a low fl uid level is dangerous. It may rupture
or explode, causing serious injury.

Connect the negative cable to a good ground point away from the battery:
Connecting the end of the second jumper cable to the negative (
) terminal of the
discharged battery is dangerous.
A spark could cause the gas around the battery to explode and injure someone.

Route the jumper cables away from parts that will be moving:
Connecting a jumper cable near or to moving parts (cooling fans, belts) is dangerous. The
cable could get caught when the engine starts and cause serious injury.

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7–26
If Trouble Arises
Emergency Towing
Towing Description
We recommend that towing be done only
by an Authorized Mazda Dealer or a
commercial tow-truck service.

Proper lifting and towing are necessary to
prevent damage to the vehicle. Particularly
when towing an AWD vehicle, where
all the wheels are connected to the drive
train, proper transporting of the vehicle is
absolutely essential to avoid damaging the
drive system. Government and local laws
must be followed.

Wheel dollies


A towed 2WD vehicle should have its
drive wheels (front wheels) off the ground.
If excessive damage or other conditions
prevent this, use wheel dollies.

When towing a 2WD vehicle with the rear
wheels on the ground, release the parking
brake.

A towed AWD vehicle must have all its
wheels off the ground.
WARNING
Always tow an AWD vehicle with all four
wheels off the ground:
Towing an AWD vehicle with either
the front or rear wheels on the ground
is dangerous as the drive train could
be damaged, or the vehicle could trail
away from the tow truck and cause
an accident. If the drive train has been
damaged, transport the vehicle on a
fl at bed truck.


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8–2
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
N O T E
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modi¿ ed to accommodate a person with certain medical conditions in
accordance with a certi¿ ed physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 


y If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
 


y If it becomes necessary to have the components or wiring system for the supplementary
restraint system modi¿ ed to accommodate a person with certain medical conditions in
accordance with a certi¿ ed physician, go to STEP 2.

STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modi¿ ed to accommodate a person with certain medical
conditions in accordance with a certi¿ ed physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” located on the “Inside Mazda” tab, or at the bottom of the
page at www.MazdaUSA.com

By phone at: 1 (800) 222-5500
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8–5
Customer Information and Reporting Safety Defects
Customer Assistance
7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative
is unable to repair a new motor vehicle to conform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs ¿ rst, one or more of the following
occurs:
 

y
 The same nonconformity [a failure to conform to the written warranty that substantially
impairs the use, value or safety of the vehicle] results in a condition that is likely to
cause death or serious bodily injury if the vehicle is driven AND the nonconformity
has been subject to repair two or more times by Mazda or its agents AND the buyer or
lessee has directly noti¿ ed Mazda of the need for the repair of the nonconformity; OR



y
 The same nonconformity has been subject to repair 4 or more times by Mazda
or its agents AND the buyer has noti¿ ed Mazda of the need for the repair of the
nonconformity; OR
 

y
 The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days after delivery of the vehicle
to the buyer.


NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement
for money paid to repair a vehicle or other expenses incurred as result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applicable law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further legal action. The arbitrator's decision and any
¿ ndings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will
comply with the decision within a reasonable time not to exceed 30 days after we receive
notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.

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