2016 MAZDA MODEL CX-5 ECO mode

Black plate (420,1)
Troubleshootingí
Mazda Bluetooth®Hands-Free Customer Service
If you have any problems with Bluetooth
®, contact our toll-free customer service center.
lU.S.A.
Phone:800-430-0153 (Toll-free)
Web: www.MazdaUSA.com/bluetooth
lCanada
Phone:800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
lMexico
Center of Attention to Client (CAC)
Phone:01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth®Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing―First make sure the device is
compatible with the Bluetooth
®unit,
and then check whether the
Bluetooth
®function and the Find
Mode/Visible setting*1on the device
are turned on. If pairing is still not
possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
®Hands-Free Customer
Service.
Pairing cannot be performed againThe pairing information paired to the
Bluetooth
®unit or device is not
recognized correctly.Perform pairing using the following
procedure.lClear“Mazda”stored in the
device.
lPerform pairing again.
Unable to perform pairing
The Bluetooth
®function and the
Find Mode/Visible setting*1on the
device may turn off automatically
after a period of time has elapsed
depending on the device.Check whether the Bluetooth®
function and the Find Mode/Visible
setting*1on the device are turned on
and pairing or reconnect. Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittentlyThe device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engineThe pairing information is updated
when the device OS is updated.Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetooth® unit
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Interior Features
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Bluetooth®
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3. Pull the center of each plastic retainer
and remove the retainers.
InstallationRemoval
4. Turn the screw counterclockwise and
remove it, and then partially peel back
the mudguard.
5. Turn the socket and bulb assembly
counterclockwise and remove it.6. Disconnect the bulb from the socket.
7. Install the new bulb in the reverse order
of the removal procedure.
Fog lights (With LED headlights)
The LED bulb cannot be replaced as a
single unit because it is an integrated unit.
The LED bulb has to be replaced with the
unit. We recommend an Authorized
Mazda Dealer when the replacement is
necessary.
Fog lights (With halogen headlights)í
1. Make sure the ignition is switched off,
and the headlight switch is off.
2. If you are changing the right bulb, start
the engine, turn the steering wheel all
the way to the right, and turn off
engine. If you are changing the left
bulb, turn the steering wheel to the left.
Maintenance and Care
Owner Maintenance
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Taillights (Liftgate side)
Reverse lights
5. Install the new bulb in the reverse order
of the removal procedure.
High-mount brake light
The LED bulb cannot be replaced as a
single unit because it is an integrated unit.
The LED bulb has to be replaced with the
unit. We recommend an Authorized
Mazda Dealer when the replacement is
necessary.
License plate lights
1. Make sure the ignition is switched off,
and the headlight switch is off.2. Wrap a flathead screwdriver with a soft
cloth to prevent damage to the lens,
and then remove the lens by carefully
prying on the edge of the lens with a
flathead screwdriver.
3. Disconnect the bulb by pulling it out.
4. Install the new bulb in the reverse order
of the removal procedure.
qReplacing Interior Light Bulbs
Overhead light (Front)/Map lights,
Rear map lights, Vanity mirror lightsí
1. Wrap a small flathead screwdriver with
a soft cloth to prevent damage to the
lens, and then remove the lens by
carefully prying on the edge of the lens
with the flathead screwdriver.
2. Disconnect the bulb by pulling it out.
Maintenance and Care
Owner Maintenance
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Form No.8DV2-EA-14K

Black plate (498,1)
lDuring cold weather or in coastal areas,
cover bright-metal parts with a coating
of wax or preservative heavier than
usual. It would also help to coat them
with noncorrosive petroleum jelly or
some other protective compound.
CAUTION
Do not use steel wool, abrasive
cleaners, or strong detergents
containing highly alkaline or caustic
agents on chrome-plated or anodized
aluminum parts. This may result in
damage to the protective coating and
cause discoloration or paint
deterioration.
qUnderbody Maintenance
Road chemicals and salt used for ice and
snow removal and solvents used for dust
control may collect on the underbody. If
not removed, they will speed up rusting
and deterioration of such underbody parts
as fuel lines, frame, floor pan, and exhaust
system, even though these parts may be
coated with anti-corrosive material.
Thoroughly flush the underbody and
wheel housings with lukewarm or cold
water at the end of each winter. Try also
to do this every month.
Pay special attention to these areas
because they easily hide mud and dirt.It
will do more harm than good to wet
down the road grime without removing
it.
The lower edges of doors, rocker panels,
and frame members have drain holes that
should not be clogged. Water trapped
there will cause rusting.
WARNING
Dry off brakes that have become wet
by driving slowly, releasing the
accelerator pedal and lightly applying
the brakes several times until the brake
performance returns to normal:
Driving with wet brakes is
dangerous. Increased stopping
distance or the vehicle pulling to one
side when braking could result in a
serious accident. Light braking will
indicate whether the brakes have
been affected.
qAluminum Wheel Maintenanceí
A protective coating is provided over the
aluminum wheels. Special care is needed
to protect this coating.
CAUTION
Do not use any detergent other than
mild detergent. Before using any
detergent, verify the ingredients.
Otherwise, the product could discolor
or stain the aluminum wheels.
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Maintenance and Care
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Appearance Care
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Interior Care
WARNING
Do not spray water in the cabin:
Splashing water on electrical parts
such as the audio unit and switches
is dangerous as it could cause a
malfunction or a fire.
qDashboard Precautions
Prevent caustic solutions such as perfume
and cosmetic oils from contacting the
dashboard. They will damage and discolor
the dashboard. If these solutions get on
the dashboard, wipe them off
immediately.
CAUTION
Do not use glazing agents.
Glazing agents contain ingredients
which may cause discoloration,
wrinkling, cracks and peeling.
Instrument panel top (soft pad)
lExtremely soft material is used for the
soft pad surface. When cleaning, it is
recommended that you use a clean
towel dampened in a mild detergent to
remove soiling.
lIf the soft pad surface is rubbed
harshly, it could result in the surface
being damaged leaving white scratch
marks.
qCleaning the Upholstery and
Interior Trim
Vinyl
Remove dust and loose dirt from vinyl
with a whisk broom or vacuum cleaner.
Clean vinyl with a leather-and-vinyl
cleaner.
Leatherí
Remove dust and sand first using a
vacuum cleaner or other means, then wipe
dirt off using a soft cloth with a leather
cleaner or a soft cloth soaked in mild
soap.
Wipe off the remaining cleaner or soap
using a cloth soaked in clean water and
wrung out well.
Remove moisture with a dry, soft cloth
and allow the leather to further dry in a
well-ventilated, shaded area. If the leather
gets wet such as from rain, also remove
moisture and dry it as soon as possible.
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Maintenance and Care
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Appearance Care
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qKey Left-in-luggage Compartment
Warning Beep (With the advanced
keyless function)
If the key is left in the luggage
compartment with all doors locked and
the liftgate closed, a beep sound is heard
for about 10 seconds to remind the driver
the key has been left in the luggage
compartment. If this happens, open the
liftgate by pressing the electric liftgate
opener and remove the key. A key
removed from the luggage compartment
may not function because its functions
may have been temporarily suspended. To
restore the key function, perform the
applicable procedure (page 3-8).
qKey Left-in-vehicle Warning Beep
(With the advanced keyless function)
When any door is opened from the
outside while the key is inside the vehicle,
the closed doors are locked. All the doors
are automatically unlocked by closing the
open door and the beep sound is heard for
about 10 seconds to notify the driver that
the key has been left in the vehicle.
If this happens, the doors and the liftgate
lock but the functions of the key left in the
vehicle cabin may be temporarily
suspended.
Perform the applicable procedure to
restore the functions of the key (page 3-8).
qTire Inflation Pressure Warning
Beep
The warning beep sound will be heard for
about 3 seconds when there is any
abnormality in tire inflation pressures
(page 4-148).
qLane Departure Warning Soundí
While the system is operating, if the
system determines that the vehicle may
depart from the lane, it sounds a warning
sound.
NOTE
lThe volume of the LDWS warning sound
can be changed.
Refer to Personalization Features on page
9-10.
lThe type of the LDWS warning sound can
be changed.
Refer to Personalization Features on page
9-10.
qBlind Spot Monitoring (BSM)
System Warning Beepí
Driving forward
The warning beep operates when the turn
signal lever is operated to the side where
the BSM warning light is illuminated.
NOTE
A personalized function is available to change
the BSM warning beep sound volume. Refer to
Personalization Features on page 9-10.
Reversing
If a moving object such as a vehicle or
two-wheeled vehicle approaches on the
left or right from behind your vehicle, the
Blind Spot Monitoring (BSM) warning
sound is activated.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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Customer Assistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
qSTEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
qSTEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL:1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the“Vehicle Identification Labels”page
of section 9 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Information and Reporting Safety Defects
Customer Assistance
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Black plate (552,1)
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
8-10
Customer Information and Reporting Safety Defects
Customer Assistance
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