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Bluetooth®
*Some models.
Troubleshooting*
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth
®, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (T oll-free)
Web: www.MazdaUSA.com/bluetooth Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing —First make sure the device is
compatible with the Bluetooth
®
unit, and then check whether the
Bluetooth
® function and the Find
Mode/Visible setting*1 on the device
are turned on. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure.Clear “Mazda” stored in the device.Perform pairing again.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth®
function and the Find Mode/Visible
setting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated.
Perform pairing again.
*1 Setting which detects the existence of a device external to the
Bluetooth® unit
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Bluetooth®
NOTE
When the OS of the device is updated, the pairing information may be del\
eted. If this
happens, reprogram the pairing information to the Bluetooth® unit. If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, \
execute the Bluetooth®
search on your mobile device once again, and pair to a newly detected “Ma\
zda”.
Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
Voice recognition related problems
Symptom CauseSolution method
Poor voice recognition
Excessive, slow speech. Excessive, forceful speech (shouting).
Speaking before the beep sound has ended.
Loud noise (speaking or noise from outside/inside vehicle).
Airflow from A/C is blowing against the microphone.
Speaking in off-standard expressions (dialect). Regarding the causes indicated
on the left, be careful with how
you speak. In addition, when
numbers are spoken in a sequence,
recognition ability will improve
if no stop is placed between the
numbers.
False recognition of numbers
Poor voice recognition
There is a malfunction in the
microphone.A poor connection or malfunction
with the microphone may have
occurred. Consult an Authorized
Mazda Dealer.
Phone-related voice recognition is
disabled There is a problem with the
connection between the Bluetooth
®
unit and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in which recognition is
difficult. By carrying out the following
measures, the rate of recognition
will improve.Clear memory from the phonebook
which is not used very often.
Avoid shortened names, use full names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”,
recognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
—
You want to skip guidance —Guidance can be skipped by quickly
pressing and releasing the Talk
button.
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Regarding problems with calls
SymptomCauseSolution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after
starting a call, the Bluetooth
®
unit's Noise Suppression function
requires time to adapt to the call
environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low.
Increase the volume.
Other problems
Symptom CauseSolution method
The indication for the remaining
battery is different between the
vehicle and the device The indication method is different
between the vehicle and the device.
—
When a call is made from the
vehicle, the telephone number is
updated in the incoming/outgoing
call record but the name does not
appear The number has not been registered
into the phonebook.If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when the
engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the
incoming/outgoing call record Some types of cell phones do not
synchronize automatically.
Operate the cell phone for
synchronization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is
required.
—
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Interior Features
Interior Equipment
*Some models.
Sunvisors
When you need a sunvisor, lower it for use
in front or swing it to the side.
Sunvisor
Side Extension Sunvisors *
The visor extender extends the sunvisor's
range of sun shading.
To use, pull it out.
CAUTION
When moving the sunvisor, retract the
visor extender to its original position.
Otherwise, the visor extender could hit
the rearview mirror.
Vanity Mirrors
To use the vanity mirror, lower the
sunvisor.
If your vehicle is equipped with a vanity
mirror light, it will illuminate when you
open the cover.
To prevent the battery from being
discharged, the vanity mirror will only
illuminate in the tilt range shown below.
off
off
on
. B [ E B @ ' " &