2016 LINCOLN MKZ towing

Front-wheel drive vehicles must have the
front wheels placed on a tow dolly when
towing your vehicle from the rear using
wheel lift equipment. This prevents damage
to the transmission.
Towing an all-wheel drive vehicle requires
that all wheels be off the ground, such as
using a wheel lift and dollies or flatbed
equipment. This prevents damage to the
transmission, all-wheel drive system and
vehicle.
TOWING THE VEHICLE ON FOUR
WHEELS
Emergency Towing
WARNING
If your vehicle has a steering wheel
lock make sure the ignition is in the
accessory or on position when being towed.
You can flat-tow (all wheels on the ground,
regardless of the powertrain/transmission
configuration) your disabled vehicle (without
access to wheel dollies, car-hauling trailer,
or flatbed transport vehicle) under the
following conditions:
• Your vehicle is facing forward so you tow it in a forward direction.
• You place the transmission in position N.
If you cannot place the transmission in
position N, you may need to override it.
See Transmission (page 175).
• Maximum speed is 35 mph (56 km/h).
• Maximum distance is 50 miles (80 kilometers).
Recreational Towing
Note: Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering the vehicle. See
Climate Control (page 135). Follow these guidelines if you have a need
for recreational (RV) towing. An example of
recreational towing would be towing your
vehicle behind a motorhome. These
guidelines are to make sure you do not
damage the transmission during towing.
Vehicles Equipped with a 2.0L Engine
Front-wheel drive (FWD) vehicles CANNOT
be flat-towed (all wheels on the ground) as
vehicle or transmission damage may occur.
You must place the front wheels on a
two-wheel tow dolly. If you are using a tow
dolly, follow the instructions specified by the
equipment provider.
All-wheel drive (AWD) vehicles
CANNOT be
flat-towed (all wheels on the ground), as
vehicle or transmission damage may occur.
It is recommended to tow your vehicle with
all four (4) wheels off the ground such as
when using a car-hauling trailer. Otherwise,
you cannot tow your vehicle.
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Towing

Vehicles Equipped with a 3.7L Engine
You can tow your vehicle with all four wheels
on the ground using the Neutral Tow feature,
or with all four wheels off the ground using
a vehicle transport trailer. If you are using a
vehicle transport trailer, follow the instruction
specified by the equipment provider.
If you tow your vehicle with all four wheels
on the ground:
• Tow only in the forward direction.
• Release the parking brake.
Neutral Tow
Enter Neutral Tow mode by doing the
following:
1. Put the ignition in accessory mode bypressing the engine START button
without pressing the brake pedal.
2. Select the neutral tow option under the vehicle settings menu in the information
display. See (page 109).
3. Press and hold the OK button to start the neutral tow process. 4. Press the brake pedal and select N on
the push-button transmission.
5. Turn the ignition off by pressing the engine START button without pressing
the brake pedal.
If the process completes successfully:
• the N on the push-button transmission blinks slowly
• A confirmation message appears in the information display.
Note: If the parking brake is applied, a
message appears in the information display.
Note: Do not exceed 65 mph (105 km/h).
Note: Start the engine and allow it to run for
five minutes at the beginning of each day
and every six hours (or fewer). Shut the
engine off and verify that a message
appears indicating neutral tow has been
engaged, before continuing to tow.
Exit Neutral Tow mode, make sure the
ignition is on (engine can be on or off ), press
the brake pedal and select P on the
push-button transmission. If the process is completed successfully, a
message appears indicating that neutral tow
has disengaged in both the instrument
cluster and push-button transmission display
P.
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Towing

ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
If you ever need help on the road, the Lincoln
Motor Company is there for you with
nationwide, 24-hours-a-day,
seven-days-a-week assistance.
The service is available:
• Throughout the life of the vehicle fororiginal owners.
• For six years or 70,000 mi (112,654.08 km) (whichever comes first)
within the extended powertrain warranty
coverage period for subsequent owners.
• For the coverage period listed on the Roadside Assistance Card included in
your Owner's Manual portfolio.
This complimentary Roadside Assistance
program is separate from the New Vehicle
Limited Warranty, and includes:
• A flat tire change with a good spare (except vehicles supplied with a tire
inflation kit).
• Battery jump start. • Lock-out assistance (key replacement
cost is the client's responsibility).
• Fuel delivery — independent service contractors, if not prohibited by state,
local or municipal law shall deliver up to
2.0 gal (7.5 L) of gasoline or 5.0 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within 100 ft (30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service contractors, if not prohibited by state,
local or municipal law shall tow Lincoln
eligible vehicles to the client's selling or
preferred dealer within 100 mi (161 km) of
the disablement location or to the nearest
Lincoln dealer. If a client requests a tow
to a selling or preferred dealer that is
more than 100 mi (161 km) from the
disablement location, the client shall be
responsible for any mileage costs in
excess of 100 mi (161 km). Roadside Assistance includes up to $200
coverage for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is not,
then the trailer does not qualify for any
roadside services.
Vehicles Sold In the United States:
Using Roadside Assistance
United States Lincoln vehicle clients who
require Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100 mi (161 km). To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask you to submit your original
receipts.
251
Roadside Emergencies

• Wet weather driving capability.
• All-wheel driving capability.
When driving with the full-size dissimilar
spare wheel and tire assembly additional
caution should be given to:
• Towing a trailer.
• Driving vehicles equipped with a camperbody.
• Driving vehicles with a load on the cargo rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly and
seek service as soon as possible.
Tire Change Procedure
WARNINGS
When one of the front wheels is off the
ground, the transmission alone will not
prevent the vehicle from moving or slipping
off the jack, even if the transmission is in park
(P).
WARNINGS
To help prevent your vehicle from
moving when you change a tire, be
sure to place the transmission in park (P), set
the parking brake and block (in both
directions) the wheel that is diagonally
opposite (other side and end of the vehicle)
to the tire being changed.
Never get underneath a vehicle that is
supported only by a jack. If your vehicle
slips off the jack, you or someone else could
be seriously injured.
Do not attempt to change a tire on the
side of the vehicle close to moving
traffic. Pull far enough off the road to avoid
the danger of being hit when operating the
jack or changing the wheel.
Always use the jack provided as
original equipment with your vehicle.
If using a jack other than the one provided
as original equipment with your vehicle,
make sure the jack capacity is adequate for
the vehicle weight, including any vehicle
cargo or modifications.
Note: Passengers should not remain in your
vehicle when the vehicle is being jacked.
1. Park on a level surface, set the parking brake and activate the hazard flashers.
2. Place the transmission in park (P) and turn the engine off. For vehicles with a
manual transmission, place the
transmission in reverse (R) after the
engine is turned off.
E175447
3. Block both the front and rear of the wheeldiagonally opposite the flat tire. For
example, if the left front tire is flat, block
the right rear wheel.
4. Remove the carpeted wheel cover.
348
Wheels and Tires

12. Replace the flat tire with the spare tire,making sure the valve stem is facing
outward. Reinstall the lug nuts until the
wheel is snug against the hub. Do not
fully tighten the lug nuts until the wheel
has been lowered. If you are using the
temporary tire, the lug nut washers will
not appear to be flush with the rim. This
is normal only when using the
temporary spare tire.
13. Lower the wheel by turning the jack handle counterclockwise.
1
2
3
4
5
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14. Remove the jack and fully tighten the lug nuts in the order shown. See
Technical Specifications (page 351).
15. Put the flat tire, jack and lug wrench away. Make sure the jack is fastened
securely before you drive.
16. Unblock the wheel.
Stowing the flat tire
You can stow the full-size road wheel in the
spare tire compartment.
1. Lift the carpeted wheel cover at an angle to access the spare tire compartment.
2. Place the wheel in the spare tire well with the valve stem facing down. Use the
mini-spare bolt to secure the wheel
through one of the lug holes.
3. Place the jack and tools back into the spare tire compartment.
4. Replace the carpeted wheel cover.
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350
Wheels and Tires

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A
LINCOLN EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
Lincoln owners have discovered the powerful
protection of Lincoln Extended Service Plan.
It is the only extended service plan backed
by Lincoln Motor Company, and provides
peace of mind protection beyond the New
Vehicle Limited Warranty coverage.
Lincoln ESP Can Quickly Pay for Itself
One service bill – the cost of parts and labor
– can easily exceed the price of your Lincoln
Extended Service Plan. With Lincoln ESP,
you minimize your risk for unexpected repair
bills and rising repair costs.
Up to 1000+ Covered Vehicle Components
There are four Extended Service Plans with
different levels of coverage. Ask your
authorized dealer for details.1. PremiumCARE - Our most comprehensive
coverage. With over 1000 covered
components, this plan is so complete that
we generally only discuss what’s not
covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Lincoln Extended Service Plan is honored by
all authorized Lincoln and Ford dealers in
the United States, Canada and Mexico. It is
the only extended service plan authorized
and backed by Lincoln Motor Company.
That means you get:
• Reliable, quality service at any Lincoln or Ford dealership.
• Repairs performed by factory trained technicians, using genuine parts. Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
• Towing, flat-tire change and battery jump
starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for lodging, meals and rental car.
• Destination assistance for taxi, shuttle, rental car coverage and emergency
transportation.
477
Extended Service Plan (ESP)

There are several Lincoln Extended Service
Plans available in various time, distance and
deductible combinations. Each plan is
tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Lincoln Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Lincoln Motor Company dealers.
Note:Repairs performed outside of Canada,
the United States and Mexico are not eligible
for Lincoln Extended Service Plan coverage.
This information is subject to change. For
more information, visit your local Lincoln of
Canada dealer or www.Lincoln.ca to find the
Lincoln Extended Service Plan that is right
for you.
479
Extended Service Plan (ESP)

When to expect the message prompting you to change your oilVehicle use and example
Interval
Normal
7500-10000 miles (12000-16000 km) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5000-7499 miles (8000-11999 km) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3000-4999 miles
(4800-7999 km) Maximum load or towing
Extreme hot or cold operation
485
Scheduled Maintenance