2016 LINCOLN MKZ bluetooth

Phone issuesPossible solution(s)
Possible cause(s)
Issue
Try deleting your device from SYNC, deleting
SYNC from your device and trying again.
Check the security and auto accept and
prompt always settings relative to the SYNC
Bluetooth connection on your phone.
Update your device's firmware.
Turn off the Auto phonebook download
setting.
You can also preform the touchscreen system
reset procedure.
Go to the website to review your phone's
compatibility.
This is a phone-dependent feature.
This may be a possible phone malfunction.
Text messaging is not working on SYNC.
Try turning off the device, resetting the device
or removing the device's battery, then trying
again.
USB and media issuesPossible solution(s)
Possible cause(s)
Issue
Try turning off the device, resetting the device,
removing the device's battery, then trying
again.
This may be a possible device malfunction.
I am having trouble connecting my device.
469
MyLincoln Touch™

USB and media issuesPossible solution(s)
Possible cause(s)
Issue
Make sure you are using the manufacturer's
cable.
Make sure you insert the USB cable correctly
into the device and the USB port.
Make sure that the device does not have an
auto-install program or active security settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold temperat-
ures.
This is a device limitation.
SYNC does not recognize my device when I
turn on the car.
Review the device compatibility chart on the
SYNC website to confirm your phone supports
the Bluetooth audio streaming function.
This is a phone-dependent feature.
The device is not connected.
Bluetooth audio does not stream.
Make sure you correctly connect the device
to SYNC, and that you have pressed play on
your device.
You can also preform the touchscreen system
reset procedure.
Make sure that all song details are populated.
Your music files may not contain the correct
artist, song title, album or genre information.
SYNC does not recognize music that is on my
device.
Some devices require you to change the USB
settings from mass storage to MTP class.
The file may be corrupted.
The song may have copyright protection,
which does not allow it to play.
470
MyLincoln Touch™

Vehicle Health Report and Services (Traffic, Directions and Information) issuesPossible solution(s)
Possible cause(s)
Issue
This is a free feature, but you must first register
online to use it.
You did not activate your account on the
website.
I received a text that I did not activate Vehicle
Health Report.
Make sure that your VIN is correctly listed in
your account.
You may have the wrong VIN (vehicle identi-
fication number) listed.
When you register your account, you must
choose a preferred dealer. If it already lists a
dealer, try selecting another dealer and
logging out. Log back in, change it back to
your preferred dealer, and retrieve the report.
The preferred dealer information did not load
correctly.
I am unable to retrieve the report on the
website, or I receive a system error.
Update your cellular number in your account
on the website.
This could be due to your phone's compatib-
ility.
I am unable to submit a report.
Make sure you have full signal strength and
that your Bluetooth volume level has been
turned up.
Bad signal strength.
You did not register your phone correctly on
the website.
Make sure the currently connected phone is
registered on your SYNCMyRide account.
Try deleting your phone and performing a
clean pairing.
This is a free feature, but you must first register
online to use it.
You did not activate this phone for this service.
Your phone has ID blocker active.
I heard a commercial when I tried to use
Traffic, Directions and Information.
471
MyLincoln Touch™

Cruise Control.................................................82Principle of Operation.......................................206
Type 1...................................................................\
....82
Type 2...................................................................\
...82
Cruise controlSee: Using Cruise Control...............................206
Customer Assistance..................................256
D
Data Recording..................................................9Event Data Recording...........................................10
Service Data Recording.........................................9
Daytime Running Lamps...............................89Type 1 - Conventional(Non-Configurable)..........................................89
Type 2 - Configurable..........................................90
Direction Indicators........................................92
Drive Control.................................................229
LINCOLN DRIVE CONTROL............................229
Driver Alert......................................................214Using Driver Alert................................................214
Driver and Passenger Airbags....................45Children and Airbags...........................................46
Proper Driver and Front Passenger Seating Adjustment.........................................................46
Driver and Passenger Knee Airbags.........50
Driving Aids.....................................................214 Driving Hints..................................................248
Driving Through Water...............................248
DRL
See: Daytime Running Lamps...........................89
E
Economical Driving......................................248
Electric Parking Brake..................................188
Applying the electric parking brake...............188
Applying the electric parking brake when the
vehicle is moving............................................189
Battery With No Charge....................................190
Releasing the electric parking brake.............189
Emission Control System.............................172On-Board Diagnostics (OBD-II)........................173
Readiness for Inspection/Maintenance (I/M) Testing................................................................174
End User License Agreement...................503SYNC End User License Agreement(EULA)...............................................................503
Engine Block Heater....................................165Using the Engine Block Heater.......................165
Engine Coolant Check................................289Adding Engine Coolant....................................289
Checking the Engine Coolant.........................289
Recycled Engine Coolant.................................290
Severe Climates.................................................290
What You Should Know About Fail-SafeCooling..............................................................291
Engine ImmobilizerSee: Passive Anti-Theft System.........................77
Engine Oil Check..........................................287Adding Engine Oil..............................................287
Engine Oil Dipstick - 2.0LEcoBoost™....................................................287
Engine Oil Dipstick - 3.7L............................287
Engine Specifications..................................353
Drivebelt Routing................................................353
Entertainment................................................403AM/FM Radio.......................................................404
Bluetooth Audio..................................................425
CD......................................................................\
......419
SD Card Slot and USB Port...............................421
SIRIUS® Satellite Radio (If Activated)..............412
Supported Media Players, Formats and
Metadata Information...................................425
Environment......................................................15
EPB
See: Electric Parking Brake..............................188
533
Index