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Action and Description
Menu Item
Privacy
Join Calls
End
Select to call stored contacts.
Quick Dial
Touch this button to access and call any contacts in your previously down\
loaded phonebook. The
system places the entries in alphabetical categories summarized at the t\
op of the screen
Phonebook
To turn on contact picture settings, if your device supports this feature\
, select:
Phone
Settings
Manage Phonebook
Display Photos from Phonebook
Certain smartphones may support transferring street addresses when liste\
d with phonebook contact
information. If your cell phone supports this feature, you can select and use these addresses as
destinations and save them as favorites.
Note: This is a cell phone-dependent feature. If your cell phone does not support downloading call
history using Bluetooth, SYNC keeps track of calls made with the SYNC system.
Call History
After you connect your Bluetooth-enabled cell phone to SYNC, you can access any previously
dialed, received or missed calls. You can also choose to save these to:
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Action and Description
Menu Item
Quick Dial
Favorites
Send text messages using the touchscreen. See Text Messaging later in this section.
Messaging
Touch this button to access various phone settings, for example turning B\
luetooth on and off,
managing your phonebook and more. See Phone Settings later in this section
Settings
Text Messaging
Note:
Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging are
speed-dependent and not available when
your vehicle is traveling at speeds over
3 mph (5 km/h).
Note: SYNC does not download read text
messages from your cell phone.
You can send and receive text messages
using Bluetooth, read them aloud and
translate text messaging acronyms, for
example LOL. Touch the top left corner of the display,
then select:Message
Phone
Messaging
Then any of the following:
Listen (speaker icon)
Dial
Message
Send Text
View
Delete
Composing a Text Message
Note: This is a speed-dependent feature. It
is unavailable when your vehicle is traveling
at speeds over 3 mph (5 km/h).
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
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When a new message arrives, an audible
tone sounds and the screen displays a
pop-up with the caller name and ID, if
supported by your cell phone. You can
select:
Action and Description
Message
Action and Description
Message
To view the text message.
View
For SYNC to read the
message to you.
Listen
To call the contact.
Dial
To exit the screen.
Ignore
Phone Settings
To enter the phone settings menu select:
Action and Description
Message
Phone
Settings
Then any of the following:
Connect, disconnect, add or delete a device, as well as save it as a favorite.
Bluetooth Devices
To turn Bluetooth off or on.
Bluetooth
If you want all calls to go directly to your voicemail and not ring in t\
he vehicle. When this feature
is on, text message notifications do not ring inside the cabin either.
Do Not Disturb
Turn the 911 Assist feature on and off. See Information (page 436).
911 Assist
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Menu Item
Item
SYNC Services
A
Travel Link
B
Alerts
C
Calendar
D
AppsE
Where Am I?
F
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If your vehicle is equipped with
Navigation, press the Information
button to access these features. If
your vehicle is not equipped with Navigation,
press the corner of the touchscreen with the
green tab.
SYNC Services (If Equipped, United
States Only)
Note: SYNC Services varies by trim level and
model year and may require a subscription.
Traffic alerts and turn-by-turn directions
available in select markets. Message and
data rates may apply. Ford Motor Company
reserves the right to change or discontinue
this product service at any time without prior
notification or incurring any future obligation.
Note: SYNC Services requires activation
before use. Visit www.SYNCMyRide.com to
register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
cellular phone paired and connected to the
system in order to connect to, and use, SYNC
Services. See Phone (page 426).
Note: This feature does not function properly
if you have enabled caller ID blocking on
your cellular phone. Make sure your cellular
phone is not blocking caller ID before using
SYNC Services. Note:
The driver is ultimately responsible for
the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, if you would be
placed in an unsafe situation, or if you would
be directed into an area that you consider
unsafe. Maps used by this system may be
inaccurate because of errors, changes in
roads, traffic conditions or driving conditions.
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To use voice commands, press the voice button and say:
Action and Description
Voice Command
This initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-
enabled cellular phone. Once you connect to the service, follow the voice prompts to request
the desired service, for example traffic or directions.
Services
Once connected to SYNC Services, you can also say the following:
Receive a list of available services from which to choose.
What Can I Say
To return to the Services main menu.
Services
Receive system help.
Help
If your vehicle is equipped with Navigation,
press the I (Information) button. If your
vehicle is not equipped with Navigation,
press the green tab on your touchscreen. To use the touchscreen select:
Menu Item
Connect to Services
This command initiates an outgoing call to
SYNC Services using your paired and
connected Bluetooth-enabled cellular phone.
Once you connect to the service, follow the
voice prompts to request the desired service.
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SYNC Services Quick Tips
Tips
You can personalize your Services feature to provide quicker access to yo\
ur most used or favoriteinformation. You can save address points, such as work or home. You can also save favorite
information like sports teams, for example Detroit Lions, or a news cate\
gory. You can learn more about personalization by logging onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while connected to SYNC Services) to interrupt a voice promptor an audio clip (such as a sports report) and say your voice command.\
Push to interrupt
Your subscription is associated with your Bluetooth-enabled cellular phon\
e number, not your
VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services.
Portable
SYNC Services Voice Commands
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When a route has been
downloaded (non-navigation
systems), press the voice button
on the steering wheel controls. When
prompted, say any of the following
commands: ServicesVoice command
Cancel Route
Route Status
Route summary
Update Route
Help
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Note:The SYNC 911 Assist feature must be
set on prior to the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag, excluding knee
airbags and rear inflatable safety belts where
fitted or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to
contact emergency services by dialing 911
through a paired and connected
Bluetooth-enabled phone. For more
information about the 911 Assist feature visit:
Website
visit www.SYNCMyRide.com www.SYNCMyRide.cawww.syncmaroute.ca
See Supplementary Restraints System
(page 44). Important information regarding
airbag deployment is in this chapter.
See Roadside Emergencies (page 251).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On
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If your vehicle is equipped with Navigation,
touch the I (Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab. Then
select:
Menu Item
Apps
911 Assist
On
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You can also access 911 Assist by pressing
the Setting icon and then selecting:
Menu Item
Settings
Phone
911 Assist
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Menu Item
You can also select:
Help
911 Assist
To make sure that 911 Assist works properly:
• SYNC must be powered and working properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on prior to the incident.
• You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
• A connected Bluetooth-enabled phone must have the ability to make and
maintain an outgoing call at the time of
the incident. • A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and be located in the United States, Canada
or in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would trigger
911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If
a connected phone sustains damage or loses
connection to SYNC, SYNC searches for, and
tries to connect to, any available previously
paired phone and tries to make the call to
911. Before making the call:
• SYNC provides a short window of time
(approximately 10 seconds) to cancel the
call. If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar message: "SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately, because not all 911 systems are
capable of receiving this information
electronically.
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