Storage Compartments
Center Console.............................................165
Overhead Console
.......................................165
Starting and Stopping the Engine
General Information......................................166
Keyless Starting
.............................................166
Starting a Gasoline Engine
.........................167
Engine Block Heater....................................169
Unique Driving Characteristics
Hybrid Electric Vehicle..................................171
Fuel and Refueling
Safety Precautions
........................................177
Fuel Quality
.....................................................178
Running Out of Fuel......................................179
Refueling ...........................................................
181
Fuel Consumption.........................................183
Emission Control System
............................184 High Voltage Battery
General Information......................................187
High Voltage Battery Cut-Off Switch........188
Transmission
Automatic Transmission
..............................190
Brakes
General Information
......................................195
Hints on Driving With Anti-Lock Brakes
..........................................................196
Electric Parking Brake..................................196
Hill Start Assist...............................................198
Traction Control
Principle of Operation.................................200
Using Traction Control................................200
Stability Control
Principle of Operation.................................202
Using Stability Control
................................203 Parking Aids
Principle of Operation
.................................204
Rear Parking Aid
...........................................205
Front Parking Aid
.........................................205
Active Park Assist........................................206
Rear View Camera........................................210
Cruise Control
Principle of Operation
..................................214
Using Cruise Control
....................................214
Using Adaptive Cruise Control..................215
Driving Aids
Driver Alert
.....................................................223
Lane Keeping System
.................................224
Blind Spot Information System.................229
Steering ...........................................................
234
Pre-Collision Assist
......................................235
Drive Control
.................................................238
Load Carrying
Load Limit.......................................................240
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Table of Contents
Towing
Towing a Trailer.............................................249
Transporting the Vehicle............................249
Towing the Vehicle on Four Wheels.......250
Driving Hints
Breaking-In......................................................251
Economical Driving
.......................................251
Driving Through Water
................................251
Floor Mats
......................................................252
Roadside Emergencies
Roadside Assistance
...................................254
Hazard Warning Flashers
...........................255
Fuel Shutoff...................................................255
Jump Starting the Vehicle
..........................256
Collision, Damage or Fire Event...............259
Post-Crash Alert System.............................261
Customer Assistance
Getting the Services You Need
................262
In California (U.S. Only)...............................263 The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)........................264
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................265
Getting Assistance Outside the U.S. and Canada
.......................................................265
Ordering Additional Owner's Literature....................................................267
Reporting Safety Defects (U.S. Only).......267
Reporting Safety Defects (Canada Only)............................................................268
Fuses
Fuse Specification Chart
............................269
Changing a Fuse..........................................286
Maintenance
General Information
.....................................287
Opening and Closing the Hood...............287
Under Hood Overview................................288
Engine Oil Dipstick......................................290
Engine Oil Check.........................................290
Oil Change Indicator Reset........................291
Engine Coolant Check.................................291 Automatic Transmission Fluid Check......296
Brake Fluid Check.......................................296
Washer Fluid Check.....................................297
Fuel Filter........................................................297
Changing the 12V Battery..........................297
Checking the Wiper Blades.......................299
Changing the Wiper Blades......................299
Adjusting the Headlamps..........................300
Changing a Bulb
............................................301
Bulb Specification Chart
..............................301
Changing the Engine Air Filter.................304
Vehicle Care
General Information
.....................................305
Cleaning Products
.......................................305
Cleaning the Exterior..................................305
Waxing............................................................306
Cleaning the Engine
....................................307
Cleaning the Windows and Wiper Blades.........................................................307
Cleaning the Interior....................................308
Cleaning the Instrument Panel and Instrument Cluster Lens..........................310
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Table of Contents
Safety alert
See Owner's Manual
Air conditioning system
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum based
Brake system Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten safety belt
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Introduction E162384 E71340
Hazard warning flashers
Heated rear window
Heated windshield
Interior luggage compartment
release
Jack
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level Note operating instructions
Panic alarm
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Service engine soon
Side airbag Shield the eyes
Stability control
Windshield wash and wipe
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are
capable of collecting and storing diagnostic
information about your vehicle. This
potentially includes information about the
performance or status of various systems
and modules in the vehicle, such as engine,
throttle, steering or brake systems. In order
to properly diagnose and service your
vehicle, Ford Motor Company, Ford of
Canada, and service and repair facilities may
access or share among them vehicle
diagnostic information received through a
direct connection to your vehicle when
diagnosing or servicing your vehicle.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Introduction E161353 E139213 E167012 E138639
Additionally, when your vehicle is in for
service or repair, Ford Motor Company, Ford
of Canada, and service and repair facilities
may access or share among them data for
vehicle improvement purposes. For U.S. only
(if equipped), if you choose to use the SYNC
Vehicle Health Report, you consent that
certain diagnostic information may also be
accessed electronically by Ford Motor
Company and Ford authorized service
facilities, and that the diagnostic information
may be used for any purpose. See
MyLincoln Touch ™ (page 362).
Event Data Recording
This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data will assist in
understanding how a vehicle ’s systems
performed. The event data recorder is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less. The event data recorder in this vehicle is
designed to record such data as:
•
How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger safety belts were
buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal; and
• How fast the vehicle was traveling; and
• Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur. Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age, and
crash location) is recorded (see limitations
regarding 911 Assist and Traffic, directions
and Information privacy below). However,
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event data
recorder. Ford Motor Company and Ford
of Canada do not access event data
recorder information without obtaining
consent, unless pursuant to court order or
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Introduction
Pregnant women should always wear their
safety belt. The lap belt portion of a
combination lap and shoulder belt should be
positioned low across the hips below the
belly and worn as tight as comfort will allow.
The shoulder belt should be positioned to
cross the middle of the shoulder and the
center of the chest.
Safety Belt Locking Modes WARNINGS
After any vehicle crash, the safety belt
system at all passenger seating
positions must be checked by an authorized
dealer to verify that the automatic locking
retractor feature for child seats is still
functioning properly. In addition, all safety
belts should be checked for proper function. Belt and retractor assembly must be
replaced if the safety belt assembly
automatic locking retractor feature or any
other safety belt function is not operating
properly when checked by an authorized
dealer. Failure to replace the belt and
retractor assembly could increase the risk of
injury in crashes. All safety restraints in the vehicle are
combination lap and shoulder belts. The
driver safety belt has the vehicle sensitive
locking mode. The front outboard passenger
and rear seat safety belts have both the
vehicle sensitive locking mode and the
automatic locking mode.Vehicle Sensitive Mode
This is the normal retractor mode, which
allows free shoulder belt length adjustment
to your movements and locking in response
to vehicle movement. For example, if the
driver brakes suddenly or turns a corner
sharply, or the vehicle receives an impact of
about 5 mph (8 km/h) or more, the
combination safety belts will lock to help
reduce forward movement of the driver and
passengers.
In addition, the retractor is designed to lock
if the webbing is pulled out too quickly. If this
occurs, let the belt retract slightly and pull
webbing out again in a slow and controlled
manner.
Automatic Locking Mode
In this mode, the shoulder belt is
automatically pre-locked. The belt will still
retract to remove any slack in the shoulder
belt. The automatic locking mode is not
available on the driver safety belt.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Safety BeltsE142590
Deactivating and Activating the Belt-Minder
Feature
WARNING
While the system allows you to
deactivate it, this system is designed
to improve your chances of being safely
belted and surviving an accident. We
recommend you leave the system activated
for yourself and others who may use the
vehicle. Note:
The driver and front passenger
warnings switch on and off independently.
When you perform this procedure for one
seating position, do not buckle the other
position as this will terminate the process.
Read Steps 1 - 4 thoroughly before
proceeding with the programming
procedure.
Before following the procedure, make sure
that:
• The parking brake is set.
• The transmission is in park (P) or neutral
(N). •
The ignition is off.
• The driver and front passenger safety
belts are unbuckled.
1. Switch the ignition on. Do not start the vehicle.
2. Wait until the safety belt warning light turns off (about one minute). After Step
2, wait an additional 5 seconds before
proceeding with Step 3. Once you start
Step 3, you must complete the procedure
within 30 seconds.
3. For the seating position you are switching
off, buckle then unbuckle the safety belt
three times at a moderate speed, ending
in the unbuckled state. After Step 3, the
safety belt warning light turns on.
4. While the safety belt warning light is on, buckle and then unbuckle the safety belt.
After Step 4, the safety belt warning light
flashes for confirmation.
• This will switch the feature off for that
seating position if it is currently on.
• This will switch the feature on for that
seating position if it is currently off. CHILD RESTRAINT AND SAFETY
BELT MAINTENANCE
Inspect the vehicle safety belts and child
safety seat systems periodically to make sure
they work properly and are not damaged.
Inspect the vehicle and child seat safety belts
to make sure there are no nicks, tears or
cuts. Replace if necessary. All vehicle safety
belt assemblies, including retractors, buckles,
front safety belt buckle assemblies, buckle
support assemblies (slide bar-if equipped),
shoulder belt height adjusters (if equipped),
shoulder belt guide on seat back (if
equipped), rear inflatable safety belts (if
equipped), child safety seat LATCH and
tether anchors, and attaching hardware,
should be inspected after a crash. Read the
child restraint manufacturer's instructions for
additional inspection and maintenance
information specific to the child restraint.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Safety Belts
Remote Starting the Vehicle
Note:
You must press each button within
three seconds of each other. Your vehicle
will not remote start if you do not follow this
sequence. The tag with your transmitter details the
starting procedure.
To remote start your vehicle:
1. Press the lock button to lock all the
doors.
2. Press the remote start button twice. The
exterior lamps will flash twice. The horn will sound if the system fails to start,
unless quiet start is on. Quiet start will run
the blower fan at a slower speed to reduce
noise. It can be switched on or off in the
information display. See (page 110).
Note: You must press the
START/STOP
button on the instrument panel once while
applying the brake pedal before driving your
vehicle.
The power windows will not work during the
remote start and the radio will not turn on
automatically.
The parking lamps will remain on and the
vehicle will run for 5, 10, or 15 minutes,
depending on the setting. Extending the Vehicle Run Time
Repeat Steps 1 and 2 with the vehicle still
running to extend the run time for another
remote start duration. If you programmed the
duration to last 10 minutes, the second 10
minutes will begin after what is left of the first
activation time. For example, if the vehicle
had been running from the first remote start
for five minutes, the vehicle will continue to
run now for a total of 15 minutes. You can
extend the remote start up to a maximum of
35 minutes.
Wait at least five seconds before remote
starting after a vehicle shutdown.
Turning the Vehicle Off After Remote
Starting
Press the button once. The parking
lamps will turn off.
You may have to be closer to the
vehicle than when starting due to ground
reflection and the added noise of the running
vehicle.
You can disable or enable the remote start
system through the information display. See
(page
110).
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Keys and Remote ControlsE138626 E138625