
Transferable Coverage
If you sell your vehicle before your Lincoln
Extended Service Plan coverage expires,
you can transfer any remaining coverage to
the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle was
properly maintained with Lincoln ESP,
thereby improving resale value.
Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Lincoln Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and select items
that routinely wear out. The coverage is
prepaid, so you never have to worry about
affording your vehicle maintenance. It covers
regular checkups, routine inspections,
preventive care and replacement of select
items that require periodic attention for
normal wear:
•
Windshield wiper blades.
• Spark plugs.
• The clutch disc. •
Brake pads and linings.
• Shock absorbers and struts.
• Engine cooling hoses, clamps and
o-rings.
• Engine belts.
• Diesel exhaust fluid replenishment.
Interest Free Finance Options Available
Take advantage of our interest free
installment payment plan. Just a 10% down
payment will provide you with an affordable,
no interest, no fee payment program allowing
you all the security and benefits Lincoln ESP
has to offer while paying over time. You are
pre-approved with no credit checks, no
hassles! To learn more, call our Lincoln ESP
specialists at 800-367-3377.
Complete the information below and mail to:
Ford ESP
P.O. Box 321067
Detroit, MI 48232 SERVICE PLANS (CANADA ONLY)
You can get more protection for your vehicle
by purchasing a Lincoln Extended Service
Plan. Lincoln Extended Service Plan is the
only service contract backed by Lincoln
Motor Company of Canada, Limited.
Depending on the plan you purchase, Lincoln
Extended Service Plan provides benefits
such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after your
New Vehicle Limited Warranty Coverage
expires.
• Roadside Assistance benefits.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Extended Service Plan (ESP)

Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle
sub-systems during scheduled maintenance. It is critical that systems are flushed only with
new fluid that is the same as that required
to fill and operate the system or using a
Ford-approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals. Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
481
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance

Multi-point inspection
Tires for wear and proper pressure **
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
Hazard warning system operation
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tir\
e sealant expiration Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive way
to perform a thorough inspection of your
vehicle. Your checklist gives you immediate
feedback on the overall condition of your
vehicle.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance

NORMAL SCHEDULED MAINTENANCE
Normal scheduled maintenance
1, 2
Change engine oil and filter. 3
Every 12 months or 10000
miles (16000 km). The oil
monitoring system displays
a message in the informa-
tion display. Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer for requireme\
nts.
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system stren\
gth and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10000 miles (16000 kilometers) between service interv\
als.
2 Perform multi-point inspection (recommended).
3 Reset the oil monitoring system after engine oil and filter changes. See Engine Oil Check (page 290).
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A
A/C
See: Climate Control............................................141
About This Manual............................................7
Protecting the Environment..................................7
ABS See: Brakes...........................................................195
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................196
Accessories....................................................474 Exterior style........................................................474
Interior style.........................................................474
Lifestyle.................................................................474
Peace of mind......................................................474
Accessories See: Replacement Parts Recommendation.....12
ACC See: Using Adaptive Cruise Control..............215
Active Park Assist........................................206 Automatic Steering into Parking Space........207
Deactivating the Park Assist Feature............208
Troubleshooting the System...........................209
Using Active Park Assist..................................206
Adaptive Headlamps......................................91 Adjusting the Headlamps..........................300
Horizontal Aim Adjustment...............................301
Vertical Aim Adjustment...................................300
Adjusting the Steering Wheel.....................80 Power Tilt and Telescope Steering
Column................................................................80
AFS See: Adaptive Headlamps...................................91
Airbag Disposal
...............................................53
Air Conditioning See: Climate Control............................................141
Alarm See: Anti-Theft Alarm...........................................78
Ambient Lighting
.............................................94
Anti-Theft Alarm..............................................78 Arming the Alarm..................................................79
Disarming the Alarm.............................................79
Appendices...................................................500
Audible Warnings and Indicators
..............109
Headlamps On Warning Chime.......................109
Key in Ignition Warning Chime........................109
Keyless Warning Alert........................................109
Parking Brake On Warning Chime..................
109
Audio Control
....................................................81
Seek, Next or Previous.........................................81
Audio System................................................358 General Information...........................................358 Audio Unit - Vehicles With: Premium AM/
FM/CD..........................................................359
Autolamps.........................................................87 Windshield Wiper Activated Headlamps........88
Automatic Climate Control...........................141
Automatic High Beam Control
....................90
Activating the System...........................................91
Manually Overriding the System.......................91
Automatic Transmission
..............................190
Brake-Shift Interlock Override.........................193
If Your Vehicle Gets Stuck In Mud or Snow..................................................................194
Push Button Shift Transmission.......................
190
Automatic Transmission Fluid Check...........................................................296
Autowipers.......................................................85
Auxiliary Power Points.................................163 110 Volt AC Power Point and Twisting Auxiliary
Cover..................................................................163
12 Volt DC Power Point......................................163
Locations...............................................................163
B
Blind Spot Information System.................229 Blind Spot Information System (BLIS®) with
Cross Traffic Alert..........................................229
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index

Bonnet Lock
See: Opening and Closing the Hood............287
Booster Seats...................................................27
Types of Booster Seats.......................................27
Brake Fluid Check.......................................296
Brakes..............................................................195 General Information............................................195
Breaking-In......................................................251
Bulb Specification Chart
..............................301
C
Cabin Air Filter...............................................144
California Proposition 65................................11
Capacities and Specifications...................353 Specifications......................................................354
Car Wash See: Cleaning the Exterior...............................305
Center Console
.............................................165
Changing a Bulb............................................301
Lamp Assembly Condensation........................301
Replacing Bulbs...................................................301
Changing a Fuse..........................................286 Fuses.....................................................................286
Changing the 12V Battery..........................297
Changing the Engine Air Filter.................304
Changing the Wiper Blades......................299
Checking MyKey System Status.................64 Checking the Wiper Blades.......................299
Child Restraint and Safety Belt
Maintenance...................................................41
Child Safety
.......................................................16
General Information..............................................16
Child Safety Locks...........................................31 Left-Hand Side.......................................................32
Right-Hand Side....................................................32
Child Seat Positioning...................................29
Cleaning Leather Seats................................311
Cleaning Products
.......................................305
Cleaning the Alloy Wheels...........................311
Cleaning the Engine....................................307
Cleaning the Exterior..................................305 Exterior Chrome Parts.......................................306
Exterior Plastic Parts..........................................306
Stripes or Graphics............................................306
Underbody...........................................................306
Cleaning the Instrument Panel and Instrument Cluster Lens............................310
Cleaning the Interior....................................308 Cleaning Black Label Interior (If
Equipped).........................................................308
Cleaning the Windows and Wiper Blades...........................................................307
Clearing All MyKeys
.......................................62 Climate............................................................448
Climate Control Voice Commands................
452
Smart Zone Feature............................................451
Climate Control
...............................................141
Climate Controlled Seats............................155
Cooled Seats........................................................156
Collision, Damage or Fire Event...............259 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped With
High Voltage Batteries.................................259
Coolant Check See: Engine Coolant Check.............................291
Crash Sensors and Airbag Indicator
..........52
Creating a MyKey............................................61 Programming/Changing Configurable
Settings................................................................61
Cruise Control.................................................82 Principle of Operation........................................214
Type 1.......................................................................82
Type 2......................................................................82
Cruise control See: Using Cruise Control.................................214
Customer Assistance..................................262
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index

W
Warning Lamps and Indicators..................105
Adaptive Cruise Control....................................105
Anti-Lock Braking System.................................105
Battery....................................................................105
Blind Spot Monitor..............................................106
Brake System.......................................................106
Cruise Control......................................................106
Direction Indicator..............................................106
Door Ajar...............................................................106
EcoSelect..............................................................106
Electric Park Brake..............................................106
Engine Oil..............................................................107
Engine or Motor Coolant Temperature..........106
Fasten Safety Belt...............................................107
Front Airbag..........................................................107
Grade Assist..........................................................107
Heads Up Display................................................107
High Beam.............................................................107
Hood Ajar..............................................................107
Lane Keeping Aid................................................107
Low Fuel Level.....................................................107
Low Tire Pressure Warning...............................107
Low Washer Fluid................................................108
Parking Lamps.....................................................108
Powertrain Fault..................................................108
Ready to Drive.....................................................108 Service Engine Soon.....................................108
Stability Control...................................................108
Stability Control Off............................................109
Stop Safely............................................................109
Trunk Ajar..............................................................109
Washer Fluid Check.....................................297
Washers See: Cleaning the Exterior...............................305
See: Wipers and Washers...................................84
Waxing............................................................306
Welcome Lighting...........................................93
Wheels and Tires...........................................314 Technical Specifications....................................347
Windows and Mirrors.....................................95
Windshield Washers
......................................86
Windshield Wipers..........................................84
Intermittent Wipe..................................................84
Speed Dependent Wipers..................................84
Wipers and Washers......................................84
Wrecker Towing See: Transporting the Vehicle.........................249
540
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index