Cleaning Leather Seats................................311
Repairing Minor Paint Damage...................311
Cleaning the Alloy Wheels...........................311
Vehicle Storage
.............................................312
Wheels and Tires
Temporary Mobility Kit.................................314
Tire Care.........................................................327
Using Summer Tires
.....................................341
Using Snow Chains
......................................342
Tire Pressure Monitoring System.............342
Technical Specifications..............................347
Capacities and Specifications
Engine Specifications
..................................349
Motorcraft Parts
............................................350
Vehicle Identification Number...................351
Vehicle Certification Label..........................351
Transmission Code Designation..............352
Capacities and Specifications...................353
Audio System
General Information.....................................358 Audio Unit -
Vehicles With: Premium AM/
FM/CD.........................................................359
Media Hub.......................................................361
MyLincoln Touch ™
General Information
.....................................362
Settings...........................................................376
Entertainment................................................395
Phone...............................................................418
Electric Vehicle Information.......................428
Information.....................................................434
Climate............................................................448
Navigation......................................................452
MyLincoln Touch ™ Troubleshooting
.........465
Accessories
Accessories....................................................474
Extended Service Plan (ESP)
Extended Service Plan (ESP).....................476
Scheduled Maintenance
General Maintenance Information...........479 Normal Scheduled Maintenance..............484
Special Operating Conditions Scheduled
Maintenance.............................................486
Scheduled Maintenance Record..............489
Appendices
End User License Agreement
..................500
Type Approvals.............................................525
5
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Table of Contents
See the following chart for more specific examples.
Speed-restricted Features
Pairing a cell phone
Cell phone
Adding or editing phonebook contacts
Phone contacts and recent phone call entries
Enabling Valet Mode
System Functionality
Editing settings while the rear view camera or active park assist are ac\
tive
Editing wireless settings
Wi-Fi and Wireless
Editing the list of wireless networks
Adding or editing wallpaper
Photos and Graphics
Composing text messages
Text Messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination
Navigation
Demo navigation route
Adding or editing Address Book or Avoid Area entries
369
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™
Message
Item
Phone
A
Quick Dial
B
Phonebook
C
History
D
Messaging
E
Settings
F
Hands-free calling is one of the main features
of SYNC®. Once you pair your cell phone,
you can access many options using the
touchscreen or voice commands. While the
system supports a variety of features, many
are dependent on your cell phone ’s
functionality.
At a minimum, most cell phones with
Bluetooth wireless technology support the
following functions:
• Answering an incoming call.
• Ending a call. •
Using privacy mode.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller ID.
Other features, such as text messaging using
Bluetooth and automatic phonebook
download, are cell phone-dependent
features. To check your cell phone ’s
compatibility, see your cell phone ’s user
manual and visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca. Pairing Your Cell Phone for the First
Time WARNING
Driving while distracted can result in
loss of vehicle control, crash and injury.
We strongly recommend that you use
extreme caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving
and encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving. The first thing you must do to use the phone
features of SYNC is to pair your
Bluetooth-enabled cell phone with SYNC.
This allows you to use your cell phone in a
hands-free manner.
Note:
This is a speed-dependent feature. It
is unavailable when your vehicle is traveling
at speeds over 3 mph (5 km/h).
419
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™
Touch the upper left corner of the touchscreen:
Action and Description
Message
Add phone Follow the on-screen instructions.
Find SYNC
Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your
cell phone ’s manual if necessary.
Select
SYNC and a six-digit PIN appears on your device.
If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To
pair, enter the PIN displayed on the touchscreen. Skip the next step.
When prompted on your cell phone ’s display, confirm that the PIN provided by SYNC matches
the PIN displayed on your cell phone.
The display indicates when the pairing is successful.
SYNC may prompt you with more cell phone options. For more information on\
your cell phone's
capability, see your cell phone's manual and visit the website.
Pairing Subsequent Cell Phones
Note: This is a speed-dependent feature. It
is unavailable when your vehicle is traveling
at speeds over
3 mph (5 km/h). Make sure that Bluetooth is set to
On and
that your cell phone is in the correct mode.
See your device's manual if necessary.
420
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™
To pair a subsequent cell phone, select:
Action and Description
Menu Item
Phone
Settings
Bluetooth Devices
Add Device Follow the on-screen instructions.
Find SYNC
Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your
cell phone ’s manual if necessary.
Select
SYNC and a six-digit PIN appears on your device.
If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To
pair, enter the PIN displayed on the touchscreen. Skip the next step.
When prompted on your cell phone ’s display, confirm that the PIN provided by SYNC matches
the PIN displayed on your cell phone.
The display indicates when the pairing is successful.
SYNC may prompt you with more cell phone options. For more information on\
your cell phone's
capability, see your cell phone's manual and visit the website.
Making Calls 421
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™E142599
Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you must first register
online to use it.
You did not activate your account on the
website.
I received a text that I did not activate Vehicle
Health Report.
Make sure that your VIN is correctly listed in
your account.
You may have the wrong VIN (vehicle identi-
fication number) listed.
When you register your account, you must
choose a preferred dealer. If it already lists a
dealer, try selecting another dealer and
logging out. Log back in, change it back to
your preferred dealer, and retrieve the report.
The preferred dealer information did not load
correctly.
I am unable to retrieve the report on the
website, or I receive a system error.
Update your cellular number in your account
on the website.
This could be due to your phone's compatib-
ility.
I am unable to submit a report.
Make sure you have full signal strength and
that your Bluetooth volume level has been
turned up.
Bad signal strength.
You did not register your phone correctly on
the website.
Make sure the currently connected phone is
registered on your SYNCMyRide account.
Try deleting your phone and performing a
clean pairing.
This is a free feature, but you must first register
online to use it.
You did not activate this phone for this service.
Your phone has ID blocker active.
I heard a commercial when I tried to use
Traffic, Directions and Information.
470
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™
Phone...............................................................418
Making Calls.........................................................421
Pairing Subsequent Cell Phones...................420
Pairing Your Cell Phone for the First
Time....................................................................419
Phone Menu Options........................................422
Phone Settings....................................................426
Phone Voice Commands..................................427
Receiving Calls....................................................422
Text Messaging...................................................424
Post-Crash Alert System.............................261 Spinout Detection...............................................261
Power Door Locks See: Locking and Unlocking..............................67
Power Seats....................................................148 Multi-Contour Front Seats With Active Motion
........................................................................\
.....150
Power Lumbar......................................................150
Power Windows..............................................95
Accessory Delay...................................................96
Bounce-Back..........................................................95
One-Touch Down..................................................95
One-Touch Up.......................................................95
Window Lock.........................................................96
Pre-Collision Assist
......................................235
Using the Pre-Collision Assist System..........236
Protecting the Environment
..........................15 R
Rear Parking Aid
...........................................205
Rear Seat Armrest.........................................156
Armrest pass-through........................................156
Rear Seats
.......................................................153
Rear View Camera........................................210 Using the Rear View Camera System.............211
Rear View Camera See: Rear View Camera....................................210
Refueling ...........................................................
181
Easy Fuel™ Capless Fuel System......................181
Remote Control...............................................55 Car Finder...............................................................57
Intelligent Access Key.........................................55
Remote Start...........................................................57
Replacing the Battery..........................................56
Sounding a Panic Alarm......................................57
Remote Start...................................................144 Automatic Settings..............................................145
Repairing Minor Paint Damage...................311
Replacement Parts Recommendation........12 Collision Repairs.....................................................13
Scheduled Maintenance and Mechanical
Repairs.................................................................12
Warranty on Replacement Parts.........................
13
Replacing a Lost Key or Remote Control............................................................59 Reporting Safety Defects (Canada
Only)..............................................................268
Reporting Safety Defects (U.S. Only).......267
Roadside Assistance
...................................254
Vehicles Sold In Canada: Getting Roadside
Assistance.......................................................255
Vehicles Sold In Canada: Using Roadside Assistance.......................................................255
Vehicles Sold In the United States: Getting Roadside Assistance.....................................254
Vehicles Sold In the United States: Using Roadside Assistance.....................................254
Roadside Emergencies
...............................254
Running-In See: Breaking-In..................................................251
Running Out of Fuel......................................179 Refilling With a Portable Fuel Container........179
S
Safety Belt Height Adjustment....................38
Safety Belt Minder..........................................39 Belt-Minder™...........................................................39
Safety Belts
.......................................................33
Principle of Operation..........................................33
Safety Belt Warning Lamp and Indicator Chime..............................................................38
Conditions of operation......................................39
536
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Index