
Phone issues
Possible solution(s)
Possible cause(s)
Issue
Try deleting your device from SYNC, deleting
SYNC from your device and trying again.
Check the security and auto accept and
prompt always settings relative to the SYNC
Bluetooth connection on your phone.
Update your device's firmware.
Turn off the Auto phonebook download
setting.
You can also preform the touchscreen system
reset procedure.
Go to the website to review your phone's
compatibility.
This is a phone-dependent feature.
This may be a possible phone malfunction.
Text messaging is not working on SYNC.
Try turning off the device, resetting the device
or removing the device's battery, then trying
again.USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device, resetting the device,
removing the device's battery, then trying
again.
This may be a possible device malfunction.
I am having trouble connecting my device.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you are using the manufacturer's
cable.
Make sure you insert the USB cable correctly
into the device and the USB port.
Make sure that the device does not have an
auto-install program or active security settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold temperat-
ures.
This is a device limitation.
SYNC does not recognize my device when I
turn on the car.
Review the device compatibility chart on the
SYNC website to confirm your phone supports
the Bluetooth audio streaming function.
This is a phone-dependent feature.
The device is not connected.
Bluetooth audio does not stream.
Make sure you correctly connect the device
to SYNC, and that you have pressed play on
your device.
You can also preform the touchscreen system
reset procedure.
Make sure that all song details are populated.
Your music files may not contain the correct
artist, song title, album or genre information.
SYNC does not recognize music that is on my
device.
Some devices require you to change the USB
settings from mass storage to MTP class.
The file may be corrupted.
The song may have copyright protection,
which does not allow it to play.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
If a contact is in CAPS, you have to spell it.
JAKE requires you to say "Call J-A-K-E".Touchscreen system reset
The touchscreen system has System Reset feature that can be performed if the function of a SYNC feature is lost. This reset is intended to
restore functionality and will not erase any information previously stor\
ed in the system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holdin\
g the Radio Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then resume using the SYNC system.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Your vehicle is equipped with the Intelligent
Oil-Life Monitor system, which displays a
message in the information display at the
proper oil change interval. This interval may
be up to one year or 10000 miles (16000
kilometers).
When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles (800
kilometers) of the message appearing. Make
sure you reset the Intelligent Oil-Life Monitor
after each oil change. See Oil Change
Indicator Reset (page 309).
If your information display resets prematurely
or becomes inoperative, you should perform
the oil change interval at six months or 5000
miles (8000 kilometers) from your last oil
change. Never exceed one year or 10000
miles (16000 kilometers) between oil change
intervals. Your vehicle is very sophisticated and built
with multiple, complex, performance systems.
Every manufacturer develops these systems
using different specifications and
performance features. That is why it is
important to rely upon your dealership to
properly diagnose and repair your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts and
component systems based upon engineering
testing. Ford Motor Company relies upon this
testing to determine the most appropriate
mileage for replacement of oils and fluids to
protect your vehicle at the lowest overall cost
to you and recommends against
maintenance schedules that deviate from
the scheduled maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or Ford-authorized
re-manufactured replacement parts
engineered for your vehicle.Additives and Chemicals
This owner's manual and the Ford Workshop
Manual list the recommended additives and
chemicals for your vehicle. We do not
recommend using chemicals or additives not
approved by us as part of your vehicle
’s
normal maintenance. Please consult your
warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal
operating characteristic and, by itself, does
not necessarily indicate a concern or that the
fluid needs to be changed. However, a
qualified expert, such as the factory-trained
technicians at your dealership, should
inspect discolored fluids that also show signs
of overheating or foreign material
contamination immediately.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Scheduled Maintenance

Normal Maintenance Intervals
At every oil change interval as indicated by the information display
*
Change engine oil and filter. **
Rotate the tires.
Perform a multi-point inspection (recommended).
Inspect the automatic transmission fluid level (if equipped with a dips\
tick). Consult your dealer for requirements.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the rear axle.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
* Do not exceed one year or 10000 miles (16000 kilometers) between service interv\
als.
** Reset the Intelligent Oil-Life Monitor after engine oil and filter change\
s. See Engine Oil Check (page 308).
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Scheduled Maintenance

SPECIAL OPERATING CONDITIONS
SCHEDULED MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated. If
you operate your vehicle occasionally under
any of these conditions, it is not necessary
to perform the extra maintenance. For
specific recommendations, see your
dealership service advisor or technician. Perform the services shown in the following
tables when specified or within 3000 miles
(4800 kilometers) of a message appearing
in the information display prompting you to
changing your engine oil.
•
Example 1
: The message comes on at
28751 miles (46270 kilometers). Perform
the 30000-mile (48000 kilometer)
automatic transmission fluid replacement.
• Example 2
: The message has not come
on, but the odometer reads 30000 miles
(48000 kilometers) (for example, the
Intelligent Oil-Life Monitor was reset at
25000 miles [40000 kilometers]).
Perform the engine air filter replacement.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Scheduled Maintenance

Operating in dusty or sandy conditions (such as unpaved or dusty roads)\
Perform multi-point inspection.
Change automatic transmission fluid.
Every 30000 miles (48000
km)
* Reset your Intelligent Oil-Life Monitor after engine oil and filter chang\
es. See Engine Oil Check (page 308). Exclusive use of E85 (flex fuel vehicles only)
If ran exclusively on E85, fill the fuel tank full with regular unleaded fuel.
Every oil change
Exceptions
There are several exceptions to the Normal
Schedule:
Axle Maintenance
Change the axle fluid anytime an axle is
submerged in water. California Fuel Filter Replacement
If you register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service.Hot Climate Oil Change Intervals
Vehicles operating in the Middle East, North
Africa, Sub-Saharan Africa or locations with
similar climates using an American Petroleum
Institute (API) Certified for Gasoline Engines
(Certification mark) oil of SM or SN quality,
the normal oil change interval is 3000 miles
(5000 kilometers).
If the available API SM or SN oils are not
available, then the oil change interval is 1800
miles (3000 kilometers).
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Scheduled Maintenance

Locking and Unlocking..................................67
Activating Intelligent Access.............................69
Autolock..................................................................70
Auto Relock............................................................70
Autounlock.............................................................70
Battery Saver...........................................................71
Illuminated Entry.....................................................71
Illuminated Exit........................................................71
Locking and Unlocking the Doors with the
Key Blade...........................................................68
Power Door Locks................................................67
Remote Control.....................................................67
Smart Unlocks for Intelligent Access Keys.....................................................................70
Locks..................................................................67
Luggage Covers...........................................250
Lug Nuts See: Changing a Road Wheel.........................363
M
Maintenance..................................................302 General Information...........................................302
Manual Liftgate
.................................................71
Closing the Liftgate..............................................72
Opening the Liftgate............................................72
Media Hub.......................................................391 Memory Function
...........................................151
Easy Entry and Exit Feature..............................153
Linking a PreSet Position to your Remote
Control or Intelligent Access Key Fob.......
152
Saving a PreSet Position...................................152
Message Center See: Information Displays..................................114
Mirrors See: Heated Windows and Mirrors.................143
See: Windows and Mirrors................................100
Mobile Communications Equipment
...........14
Moonroof.........................................................105 Bounce-Back........................................................106
Opening and Closing the Moonroof..............106
Motorcraft Parts - 2.7L EcoBoost™............372
Motorcraft Parts - 3.7L.................................373
MyKey Troubleshooting................................65
MyKey™..............................................................60 Principle of Operation.........................................60
MyLincoln Touch ™
.........................................392
General Information...........................................392
MyLincoln Touch ™ Troubleshooting
.........486N
Navigation......................................................473
cityseekr................................................................476
Destination Mode...............................................473
Map Mode.............................................................481
Navigation Map Updates.................................485
Navigation Voice Commands..........................485
Point of Interest (POI) Categories...................475
Quick-touch Buttons..........................................484
Setting Your Navigation Preferences............
477
Normal Scheduled Maintenance.............503 Intelligent Oil-Life Monitor™.............................503
Normal Maintenance Intervals........................505
O
Oil Change Indicator Reset.......................309
Oil Check See: Engine Oil Check......................................308
Opening and Closing the Hood...............302 Closing the Hood...............................................303
Opening the Hood.............................................302
Ordering Additional Owner's Literature.....................................................282
Obtaining a French Owner’ s Manual............282
Overhead Console.......................................166
555
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Index