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Potential station issues
Action
Cause
Issues
No action required. This is a broadcast issue.
This is poor time alignment by the radio broad-
caster.
Echo, stutter, skip or repeat in audio.
Increase or decrease in audio
volume.
No action required. The reception issue may clear
up as you continue to drive.
The radio is shifting between analog and digital
audio.
Sound fading or blending in and out.
No action required. This is normal behavior. Wait
until the audio is available.
The digital multicast is not available until the HD
Radio broadcast is decoded. Once decoded, the
audio is available.
There is an audio mute delay when
selecting HD2 or HD3, multicast
preset or Direct Tune
No action required. The station is not available in
your current location.
The previously stored multicast preset or direct
tune is not available in your current reception area.
Cannot access HD2 or HD3 multicast
channel when recalling a preset or
from a direct tune.
Fill out the station issue form at http://
www.ibiquity.com/automotive/
report_radio_station_experiences
Data service issue by the radio broadcaster.
Text information does not match
currently playing audio.
Fill out the station issue form at http://
www.ibiquity.com/automotive/
report_radio_station_experiences
Data service issue by the radio broadcaster.
There is no text information shown
for currently selected frequency.
No action required. This is normal behavior.
This selection disables HD2-HD7 channel search.
HD2-HD7 stations not found when
you press
Scan
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HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor Company
and iBiquity Digital Corp. are not responsible
for the content sent using HD Radio
technology. Content may be changed, added
or deleted at any time at the station owner's
discretion.Radio Voice CommandsPress the voice button and when prompted say:
Action and Description
Voice command
Radio
Then you can say a command similar to the following: Say a frequency or preset.
FM
Off
Help
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To turn the feature on press the lower left corner of the touchscreen, an\
d then select:
Action and Description
Menu Item
SIRIUS
You can then select any of the following: Save a channel by pressing and holding one of the memory preset areas. T\
here is a brief mute while the
radio saves the channel. Sound returns when finished.
Presets
Save the current song, artist, or team as a favorite.
Alerts
If you are listening to music, you can save the song or artist, so the s\
ystem can alert you when they are
playing on a satellite radio channel. If you are listening to a sporting\
event, you can save your favorite
teams so the system can alert you when they are playing on a satellite r\
adio channel. You can also edit
alerts or turn alerts on or off.
When an alert appears on the screen, you can choose to tune to the chann\
el, cancel the alert or turn off
alerts.
Replay audio on the current channel. You can replay approximately 45 minutes of audio as long as you
have remained tuned to the current station. Changing stations erases the\
previous audio.
Replay
While in replay mode:
Press and release the seek buttons to hear the previous or next song.
Press and hold the seek buttons to reverse or fast forward in the curren\
t track.
Press play or pause to play or pause the audio.
Press the button again to return to live audio.
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Menu Item, Actions and Description
Menu Item
Touch this button to adjust settings for:
Sound Settings
Bass
Midrange
Treble
Set Balance and Fade
DSP
Occupancy Mode
Speed Compensated Volume
This allows you to select a category of music you would like to search for. You can then choose to either
seek or scan for the stations playing that category.
Set Category for Seek/Scan
This allows you to lock and unlock channels, change or reset your PIN or\
unlock all channels. To use this
feature, you need your initial PIN, which is 1234.
Parental Lockout
This feature allows you turn alerts on and off.
Artist / Title / Team Alerts
SIRIUS requires this number when communicating with you about your accou\
nt.
Electronic Serial Number (ESN)
Touch this button to manually enter the desired satellite channel number. Touch Enter when you are done
Direct Tune
Note: Your vehicle may not have all these sound settings.
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SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage
and other materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, \
parking garages, dense tree foliage
and thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker
one and the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate the interference and the a\
udio system may mute.
Satellite radio signal interference Troubleshooting tips
Action
Cause
Message
No action required. This message should disap-
pear shortly.
Radio requires more than two seconds to produce
audio for the selected channel.
Acquiring…
If this message does not clear shortly, or with an
ignition key cycle, your receiver may have a fault.
See an authorized dealer for service.
There is an internal module or system failure
present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another preset.
The channel is no longer available.
Invalid Channel
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Max Defrost: Touch the button to maximize defrosting. Outside air flows through the wi\
ndshield vents, fan automatically adjusts to
the highest speed and the temperature dial returns to the full heat posi\
tion. You can use this setting to defog or clear a thin covering
of ice from the windshield. The heated rear window also automatically tu\
rns on when you select Max Defrost.
I
Air distribution control:
Touch these buttons to switch airflow from the windshield, instrument pan\
el, or footwell vents on or off.
The system can distribute air through any combination of these vents.
J
Note:
To prevent window fogging, you cannot select recirculated air when MAX De\
frost is on.
Driver settings:
K
Touch the
+ or – to increase or decrease the air temperature on the driver side of the v\
ehicle.
Touch the heated seat icon to switch the heated seat off and on (if equi\
pped).
Touch the climate-controlled seat icon to switch the climate-controlled s\
eat off and on (if equipped).
Touch
MyTemp to select your preset temperature setpoint. Touch and hold MyTemp to save a new preset temperature setpoint.
Touch the heated steering wheel icon to switch the heated steering wheel \
on and off (if equipped).
Note: If your vehicle is equipped with a
wood-trimmed steering wheel, it does not
heat between the 10 o'clock and 2 o'clock
positions. Climate Control Voice Commands Press the voice button on the
steering wheel controls. When
prompted, say any of the following
or a similar command:
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One-shot Destination Street Address
To set a destination with voice commands,
you can say:
Action and Descrip-
tion
Voice Command
The system asks you
to say the full
address. The system
displays an example
on-screen.
Find an Address You can then speak the address naturally,
such as "One two three four Main Street,
Anytown".
MYLINCOLN TOUCH™
TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables below. Use the website at any time to check your
phone's compatibility, register your account
and set preferences as well as access a
customer representative via an online chat
(during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more information. Phone issues
Possible solution(s)
Possible cause(s)
Issue
Review your phone's manual about audio
adjustments.
The audio control settings on your phone may
be affecting SYNC performance.
There is excessive background noise during
a phone call.
Try turning off the device, resetting the device,
removing the device's battery, then trying
again.
This may be a possible phone malfunction.
During a call, I can hear the other person but
they cannot hear me.
Go to the website to review your phone's
compatibility.
This is a phone-dependent feature.
This may be a possible phone malfunction.
SYNC is not able to download my phonebook.
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Phone issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device, resetting the device
or removing the device's battery, then trying
again.
Try pushing your phonebook contacts to
SYNC by using the Add Contacts feature.
Use the SYNCmyphone feature available on
the website.
Try pushing your phonebook contacts to
SYNC by using the Add Contacts feature.
This may be a limitation on your phone's
capability.
The system says Phonebook Downloaded but
the phonebook in SYNC is empty or missing
contacts.
If the missing contacts are stored on your SIM
card, try moving them to the device memory.
Remove any pictures or special ring tones
associated with the missing contact.
Depending upon your phone, you may have
to grant SYNC permission to access your
phonebook contacts. Make sure to confirm
when prompted by your phone during the
phonebook download.
Go to the website to review your phone's
compatibility.
This is a phone-dependent feature.
This may be a possible phone malfunction.
I am having trouble connecting my phone to
SYNC.
Try turning off the device, resetting the device
or removing the device's battery, then trying
again.
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