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Note:
The SYNC 911 Assist feature must be
set on prior to the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag, excluding knee
airbags and rear inflatable safety belts where
fitted or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to
contact emergency services by dialing 911
through a paired and connected
Bluetooth-enabled phone. For more
information about the 911 Assist feature visit: Website
visit www.SYNCMyRide.com www.SYNCMyRide.cawww.syncmaroute.ca
See Supplementary Restraints System
(page 44). Important information regarding
airbag deployment is in this chapter.
See
Roadside Emergencies (page 272).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On If your vehicle is equipped with Navigation,
touch the I (Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab. Then
select:
Menu Item
Apps
911 Assist
On You can also access 911 Assist by pressing
the Setting icon and then selecting:
Menu Item
Settings
Phone
911 Assist
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™E142608 E142607

Menu Item
You can also select:
Help
911 Assist
To make sure that 911 Assist works properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
• You must pair and connect a
Bluetooth-enabled and compatible phone
to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident. •
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and
be located in the United States, Canada
or in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would trigger
911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If
a connected phone sustains damage or loses
connection to SYNC, SYNC searches for, and
tries to connect to, any available previously
paired phone and tries to make the call to
911. Before making the call:
•
SYNC provides a short window of time
(approximately 10 seconds) to cancel the
call. If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately, because not all 911 systems are
capable of receiving this information
electronically.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Try deleting your device from SYNC, deleting
SYNC from your device and trying again.
Check the security and auto accept and
prompt always settings relative to the SYNC
Bluetooth connection on your phone.
Update your device's firmware.
Turn off the Auto phonebook download
setting.
You can also preform the touchscreen system
reset procedure.
Go to the website to review your phone's
compatibility.
This is a phone-dependent feature.
This may be a possible phone malfunction.
Text messaging is not working on SYNC.
Try turning off the device, resetting the device
or removing the device's battery, then trying
again.USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device, resetting the device,
removing the device's battery, then trying
again.
This may be a possible device malfunction.
I am having trouble connecting my device.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you are using the manufacturer's
cable.
Make sure you insert the USB cable correctly
into the device and the USB port.
Make sure that the device does not have an
auto-install program or active security settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold temperat-
ures.
This is a device limitation.
SYNC does not recognize my device when I
turn on the car.
Review the device compatibility chart on the
SYNC website to confirm your phone supports
the Bluetooth audio streaming function.
This is a phone-dependent feature.
The device is not connected.
Bluetooth audio does not stream.
Make sure you correctly connect the device
to SYNC, and that you have pressed play on
your device.
You can also preform the touchscreen system
reset procedure.
Make sure that all song details are populated.
Your music files may not contain the correct
artist, song title, album or genre information.
SYNC does not recognize music that is on my
device.
Some devices require you to change the USB
settings from mass storage to MTP class.
The file may be corrupted.
The song may have copyright protection,
which does not allow it to play.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you must first register
online to use it.
You did not activate your account on the
website.
I received a text that I did not activate Vehicle
Health Report.
Make sure that your VIN is correctly listed in
your account.
You may have the wrong VIN (vehicle identi-
fication number) listed.
When you register your account, you must
choose a preferred dealer. If it already lists a
dealer, try selecting another dealer and
logging out. Log back in, change it back to
your preferred dealer, and retrieve the report.
The preferred dealer information did not load
correctly.
I am unable to retrieve the report on the
website, or I receive a system error.
Update your cellular number in your account
on the website.
This could be due to your phone's compatib-
ility.
I am unable to submit a report.
Make sure you have full signal strength and
that your Bluetooth volume level has been
turned up.
Bad signal strength.
You did not register your phone correctly on
the website.
Make sure the currently connected phone is
registered on your SYNCMyRide account.
Try deleting your phone and performing a
clean pairing.
This is a free feature, but you must first register
online to use it.
You did not activate this phone for this service.
Your phone has ID blocker active.
I heard a commercial when I tried to use
Traffic, Directions and Information.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Engine Oil Check.........................................308
Adding Engine Oil..............................................308
Engine Oil Dipstick - 2.7L EcoBoost™......307
Engine Oil Dipstick - 3.7L...........................308
Engine Specifications - 2.7L EcoBoost™....................................................370
Drivebelt Routing................................................370
Engine Specifications - 3.7L
........................371
Drivebelt Routing.................................................371
Entertainment................................................422 AM/FM Radio.......................................................423
Bluetooth Audio..................................................444
CD........................................................................\
...438
SD Card Slot and USB Port..............................440
SIRIUS® Satellite Radio (If Activated)..............431
Supported Media Players, Formats and
Metadata Information....................................444
Environment......................................................15
EPB See: Electric Parking Brake..............................195 Essential Towing Checks
............................
264
Before Towing a Trailer.....................................265
Hitches..................................................................264
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................265
Safety Chains......................................................264
Trailer Brakes.......................................................264
Trailer Lamps.......................................................264
When Towing a Trailer......................................265
Event Data Recording See: Data Recording..............................................9
Export Unique Options...................................14
Extended Service Plan (ESP)
.....................496
SERVICE PLANS (CANADA ONLY).................497
SERVICE PLANS (U.S. Only)............................496
Exterior Mirrors
...............................................101
Auto-dimming Feature.......................................103
Auto-Folding Mirrors..........................................102
Blind Spot Information System........................104
Fold-Away Exterior Mirrors...............................102
Heated Exterior Mirrors ....................................103
Integrated Blind Spot Mirror.............................103
Lincoln Welcome Mat.........................................103
Memory Mirrors ..................................................103
Power Exterior Mirrors........................................101
Signal Indicator Mirrors .....................................103 F
Fastening the Safety Belts...........................34
Rear Inflatable Safety Belt...................................37
Safety Belt Extension Assembly.......................38
Safety Belt Locking Modes................................35
Using a Sliding Clip..............................................34
Using Safety Belts During Pregnancy.............35
Flat Tire Inflation See: Temporary Mobility Kit.............................336
Floor Mats
........................................................271
Front Parking Aid.........................................206
Obstacle Distance Indicator............................207
Front Passenger Sensing System
..............46
Fuel and Refueling........................................173
Fuel Consumption.........................................178
Calculating Fuel Economy................................179
Filling the Tank.....................................................178
Fuel Filler Funnel Location..........................175
Fuel Filter.........................................................316
Fuel Quality
.....................................................174
Choosing the Right Fuel....................................174
Fuel Shutoff
....................................................273
Fuses...............................................................284
Fuse Specification Chart
............................284
Passenger Compartment Fuse Panel...........295
Power Distribution Box.....................................284
552
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Index